Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 1/5

Google

Avoid like the plague! Most of the positive reviews look fake. There is no way anybody who has had to deal with this company will give them any praise. They over charge They outright lie They deliberately mislead you as distraction mechanism to hide dodgy activity The staff are useless and lack skills and training They deliberately hide charges They cannot do basic accounting The MD is cringe worthy with his posts on LinkedIn about how great this joke of a company is and their fake awards. Utter nonesense he is a greedy liar. The company is rife with suspicious activity. To anybody reading this, just reach out to the many blocks they are managing and ask leaseholders for personal reviews. Some apts in the city center are paying 5k/ year in service fees due to urban bubbles failures. Do not believe any of the positive stuff on here, it’s all fake. To the staff at urban bubble, good luck. Eventually the wheels will fall off.

Chris · 25 September 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Wanted to show my appreciation for John at regents court. He does an impeccable job and nothing is too much trouble. So helpful and cheery. Thanks John for doing a great job.

Estelle · 25 September 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Only rating one star but if MINUS was an option we would take it!! I am not one to leave reviews but anyone who is reading this and is signing a flat under the management of Urban Bubble, PROCEED WITH CAUTION. UB has to be the most irresponsible, frustrating, time wasting, unprofessional company I have ever come across. This is surprising due to the size of the company and how many buildings they manage across Manchester. Our situation is not only ON GOING but the tip of the iceberg after 3 months of reporting various leaks across the building in Advent House. Not only do UB simply not care :) but they make no effort to disguise it. Their laughable attempt at communication is the driving factor behind this review as well as the lack of resolution for a building that is on its last legs. I would like to make reference to two people individually, however I believe they are they are in the unfortunate position of being customer facing for even worse employees higher up the chain behind the scenes. 'They' have been useless across the entire 3 months for not only NOT communicating with the numerous flats involved to keep us all on the same page .. but most of all each other. The only things to come from this problem are uncountable amounts of email chains involving contractors/landlords/tenants, empty promises, condescending phone calls, hiding behind receptionists who advise 'he isnt at his desk at the moment', endless stress, wet carpets, rotting skirting boards.. Yet even after all the tireless pestering from our end we are still no further with a resolution. Myself and other tenants/landlords have thrown everything at UB by involving environmental health, the council, addressing the health impact and even informing them that they will not be able to rent the flats out in the current state. But nothing seems to get their attention to actually physically help us. I can see from the rest of the reviews someone replies from a general email trying to justify how the situation has been handled, by deep diving into legal timeframes/blaming other people. This review will probably spark the same response, however I cannot see UB having any leg to stand on as they have been aware of this situation for long enough and the extent of the damage it has caused to not only our flat, but the entire building. I appreciate trying to locate the source of a leak can be challenging due to the nature of how many people it involves (gaining entry to different flats) however the timeframes we were given were simply too long. When the leak eventually reached a communal area it took not even 48 hours for a contract to bash a hole in the roof to try and stop it, I note the gaping hole is still there now and producing a pool of water. Overall, UB have presented a disgustingly lax attitude throughout the process and are very aware the ball is in their court as legally we are still required to pay rent (although now at a reduced rate courtesy of our landlord). They are also definitely aware of how competitive/expensive the rental market is right now which leaves us with minimal options in terms of renting somewhere else. Its the biggest shame we are looking to move out as we love the flat itself but cannot continue to live in a flat where the bedroom is uninhabitable especially coming into the colder months. Cheers Urban Bubble for the compassion and empathy towards our situation :) DO NOT RENT WITH THIS COMPANY YOU WILL REGRET IT, SAVE YOURSELVES TIME, MONEY, AND EMOTIONAL STRESS :))))))

Esme · 25 September 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Ugo has been fantastic at helping me with a mortgage application on very tight timelines. Being very responsive and hugely helpful with a range of different colleagues always providing solutions. Nothing but postivies to say when normally legal support from management companies is a black hole with very poor support. Exemplary!

John · 25 September 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

I wish I could give them 0 stars. They are absolutely useless. First day of our tenancy they told us to go pick up the keys from their office and they couldn't find them. Apparently they hired a locksmith to break in 😭😂 now our "fire door" has a hole where the lock used to be. Bare in mind that happened last August, numerous chases from us and they have done absolutely nothing about it. Any property owner doing business with them is going to be as miserable as the tenants. Few weeks ago a junkie knocked on our door after looking at us from the hole 😂 gate is open at all times, in general city point is a free for all. Absolutely useless, zero interest in health and safety.

Eva · 25 September 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Utterly shocking company - we have had numerous issues with our tenancy across the year we have been here. The "secure" parking garage was left with the door open for weeks on end. We have parts of the ceiling in our house and falling down and black mould due to poor building maintenance. We have had water leaking under the flooring before from the fire exit stairwell before. To top it all off I am trying to move out and the only lifts in the building are now out of action because of ongoing poor maintenance leaving me unable to move out. Please please don't rent or buy in the sorting house - it should be a lovely place to live but the ongoing issues have caused more stress than it's worth.

Louise · 25 September 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

I would like to express my deepest appreciation for the exceptional customer service urbanbubble provided me when my tenant was behind in rent. The prompt assistance and timely updates truly made an impact and gave me peace of mind. Arrears & Data Controller, Adeeb Ahmed took charge of the situation and swiftly addressed my concerns. His promptness in responding to my inquiries and providing me with accurate information was truly commendable. He made sure I was well-informed at every step, and this level of transparency and diligence instilled a great deal of confidence in me as a landlord.

Rose · 25 September 2023 · Urban Bubble Wandsworth

★★★★★ 3/5

Google

Rating only, no written review.

Nile · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Rating only, no written review.

William · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Very friendly and efficient.

Tyler · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 2/5

Google

Very disappoint at this agency. Slow response and bad service. Never recommand.

JESS · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I have had a good experience with Urbanbubble, any issues were fixed immediately by our amazing site manager at Vantage Quay Mark Thwaites! Lovely man, excellent work.

Thomas · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

This review specifically refers to Ugo in the legal team who was very helpful in my poetry transaction.

Matthew · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I have had a good experience with Urbanbubble, any issues were fixed immediately by our amazing site manager at Vantage Quay Mark Thwaites! Lovely man, excellent work.

Kyle · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Mark Thwaites went above and beyond to rescue my car that got stuck due to a lift malfunction. He made sure it was sorted for me before I needed it. Fab service!

Chloe · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Great company, Mark Thwaites our site manager has been extremely friendly and helpful and made our move to Vantage Quay Manchester very easy!

IONA · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I very much appreciate Adeeb Ahmed's professionalism and dedicated hard work in communicating with the tenants in relation to their rent arrears. Adeeb was able to work out a repayment plan with the tenants which allows the tenants to have sufficient time to settle their rent arrears without implementing eviction process given the difficult economic situation for both tenants and landlords.

C · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Received phone call of Matthew royle for urgent welding at Vantage Quay Urbanbubble 3-5 brewer street Manchester. When we go to the site we was greeted by a very helpful site manager called mark who was more then helpful to show us where we needed to go and what we needed to do. The job was completely in half the time due to how professional everything was set up from Matthew royle to mark on site, thank you so much for giving us the chance to work for urban bubble it was very professional which made from start to finish a lot quicker and everything went smoothly. From Chris and James at technical welding services.

James · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

This is praise for a particular individual employee - NOT the company. I refer to JOHN ADAMS, Building Services Assistant. John is very professional, polite, and attentive to service needs. I have heard only good words about John from other residents.

Rosane · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Wanted to show my appreciation for John at regents court. He does an impeccable job and nothing is too much trouble. So helpful and cheery. Thanks John for doing a great job.

Estelle · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Only rating one star but if MINUS was an option we would take it!! I am not one to leave reviews but anyone who is reading this and is signing a flat under the management of Urban Bubble, PROCEED WITH CAUTION. UB has to be the most irresponsible, frustrating, time wasting, unprofessional company I have ever come across. This is surprising due to the size of the company and how many buildings they manage across Manchester. Our situation is not only ON GOING but the tip of the iceberg after 3 months of reporting various leaks across the building in Advent House. Not only do UB simply not care :) but they make no effort to disguise it. Their laughable attempt at communication is the driving factor behind this review as well as the lack of resolution for a building that is on its last legs. I would like to make reference to two people individually, however I believe they are they are in the unfortunate position of being customer facing for even worse employees higher up the chain behind the scenes. 'They' have been useless across the entire 3 months for not only NOT communicating with the numerous flats involved to keep us all on the same page .. but most of all each other. The only things to come from this problem are uncountable amounts of email chains involving contractors/landlords/tenants, empty promises, condescending phone calls, hiding behind receptionists who advise 'he isnt at his desk at the moment', endless stress, wet carpets, rotting skirting boards.. Yet even after all the tireless pestering from our end we are still no further with a resolution. Myself and other tenants/landlords have thrown everything at UB by involving environmental health, the council, addressing the health impact and even informing them that they will not be able to rent the flats out in the current state. But nothing seems to get their attention to actually physically help us. I can see from the rest of the reviews someone replies from a general email trying to justify how the situation has been handled, by deep diving into legal timeframes/blaming other people. This review will probably spark the same response, however I cannot see UB having any leg to stand on as they have been aware of this situation for long enough and the extent of the damage it has caused to not only our flat, but the entire building. I appreciate trying to locate the source of a leak can be challenging due to the nature of how many people it involves (gaining entry to different flats) however the timeframes we were given were simply too long. When the leak eventually reached a communal area it took not even 48 hours for a contract to bash a hole in the roof to try and stop it, I note the gaping hole is still there now and producing a pool of water. Overall, UB have presented a disgustingly lax attitude throughout the process and are very aware the ball is in their court as legally we are still required to pay rent (although now at a reduced rate courtesy of our landlord). They are also definitely aware of how competitive/expensive the rental market is right now which leaves us with minimal options in terms of renting somewhere else. Its the biggest shame we are looking to move out as we love the flat itself but cannot continue to live in a flat where the bedroom is uninhabitable especially coming into the colder months. Cheers Urban Bubble for the compassion and empathy towards our situation :) DO NOT RENT WITH THIS COMPANY YOU WILL REGRET IT, SAVE YOURSELVES TIME, MONEY, AND EMOTIONAL STRESS :))))))

Esme · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Ugo has been fantastic at helping me with a mortgage application on very tight timelines. Being very responsive and hugely helpful with a range of different colleagues always providing solutions. Nothing but postivies to say when normally legal support from management companies is a black hole with very poor support. Exemplary!

John · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

I wish I could give them 0 stars. They are absolutely useless. First day of our tenancy they told us to go pick up the keys from their office and they couldn't find them. Apparently they hired a locksmith to break in 😭😂 now our "fire door" has a hole where the lock used to be. Bare in mind that happened last August, numerous chases from us and they have done absolutely nothing about it. Any property owner doing business with them is going to be as miserable as the tenants. Few weeks ago a junkie knocked on our door after looking at us from the hole 😂 gate is open at all times, in general city point is a free for all. Absolutely useless, zero interest in health and safety.

Eva · 24 September 2023 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Utterly shocking company - we have had numerous issues with our tenancy across the year we have been here. The "secure" parking garage was left with the door open for weeks on end. We have parts of the ceiling in our house and falling down and black mould due to poor building maintenance. We have had water leaking under the flooring before from the fire exit stairwell before. To top it all off I am trying to move out and the only lifts in the building are now out of action because of ongoing poor maintenance leaving me unable to move out. Please please don't rent or buy in the sorting house - it should be a lovely place to live but the ongoing issues have caused more stress than it's worth.

Louise · 24 September 2023 · Urban Bubble London (Patcham Terrace)