Trusted Agent profile
★★★★★
2,134 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,134 reviews on two platforms, rated 3.4 out of 5 overall.
Urban Bubble's five offices, most reviewed first. Each has its own page.
Showing 1,735 reviews on Google only. Show every review
1/5
GoogleReally unhelpful. If you need anything fixing be prepared to wait months for a response. I had a tap leak for 3 months before they responded to the issue, even though I reported it many times. I’ve had other issues that I’ve reported multiple times, no comments back on the issue.
4/5
GoogleAdeeb has been the best agent I have experienced in the UK I don't say that lightly. He really understands customer care. With the service we have received from adeeb throughout our tenancy it is clear that this agent does not do his job just for the money aspect but he genuinely considers the tenants needs. He has liased between us as tenants and the landlord fairly and has been patient throughout the whole process. He has been transparent and trustworthy. I hope one day I will have the opportunity to put a face to the name. We have had our difficulties with urban bubble from the beginning of our tenancy as a company but adeeb has definitely stood in the gap, because of him we appreciate urban bubble as a whole and really hope he gets the recognition he deserves within the company. Adeeb if you are reading this THANKYOU
1/5
GoogleAs a landlord, my experience with Urbanbubble Manchester has been incredibly disappointing and frustrating. From their lack of timely advertising for my property to their unresponsiveness to emails, it has been a constant uphill battle to get anything accomplished with this company. First and foremost, the most glaring issue is their inability to advertise my property on time. Despite repeated requests and reminders, it seems like they are always lagging behind schedule, leaving my property vacant for longer periods than necessary and causing me to lose out on potential rental income. Furthermore, the turnover rate of staff at Urbanbubble Manchester is alarmingly high. It feels like every time I reach out to them, I'm dealing with someone new who has no knowledge of my property or the ongoing issues. This lack of continuity makes it incredibly difficult to get anything resolved efficiently. The level of communication is abysmal. I find myself constantly having to chase them for updates or action on various matters, whether it's repairs that need to be addressed or utilities that need to be switched over for new tenants. It's as if they have no regard for the importance of timely communication and follow-up. Speaking of repairs, Urbanbubble Manchester's negligence in addressing maintenance issues in a timely manner is unacceptable. Instead of proactively taking care of problems reported by tenants, they drag their feet, leaving me to deal with frustrated tenants who rightfully expect a prompt resolution to their concerns. To add insult to injury, they have failed to switch utilities after each new tenant, causing unnecessary headaches and confusion. This oversight reflects a lack of attention to detail and basic property management responsibilities. And if all that wasn't enough, I've had to deal with enforcement agents due to their incompetence in handling certain legal matters. This has not only been a major inconvenience but has also tarnished my reputation as a landlord. Additionally, I've found myself having to remind them to pay me my rent on multiple occasions, which is completely unacceptable. As a landlord, timely rent payments are crucial for my financial stability, and it's disheartening to have to continually chase after them for what is rightfully mine. Overall, my experience with Urbanbubble Manchester has been nothing short of a nightmare. Their incompetence, lack of communication, and disregard for basic property management responsibilities have made them a liability rather than an asset. I would strongly advise any landlord to steer clear of this company if they value their sanity and the well-being of their property.
1/5
GoogleDisgusting, shameful and will not return your deposit. DO NOT RENT FROM THEM OR TRUST THEM. It's been close to a month since my contract ended and they haven't returned my deposit. They have been holding on to my deposit with no reason whatsoever and continues to lie about it everyday. They have also now charged me rent as well another tenant rent for the same property. They have not yet returned my rent and it's been 26 days. Last I checked, you can't charge two rents from two different parties for one property. I have reached out to Michael ( the owner), the complaints team, the legal team and the lettings team, not one single person cares. Throughout the process the lettings team treated me with no respect and continues to make fun of my situation. I am under so much emotional distress and they just lie to me. Nobody really cares and if you're not local, I'd warn you to be extra cautious as they tell you that you're not entitled to explanations. I was not given the forms, explanations or respect others had gotten and now they won't give me my deposit or my rent back which was promised to me. I am now taking things to court. I have asked them to notify the landlord that I will be going to courts and they have not done this so I'm assuming they are hiding things from the landlord. If you're the landlord of Apartment 30, Liverpool Falkner street, you might want to contact them soon. Since December last year they have been fooling about and not following processes and they are more than willing to break tenants rights and be a part of illegal activities. DO NOT TRUST THEM PLEASE. TENANTS BE AWARE. DOCUMENT EVERYTHING. LANDLORDS MAKE SURE YOU KNOW WHAT THRY ARE DOING BECAUSE THEY SEEM TO HIDE THINGS FROM YOU.
1/5
GoogleRating only, no written review.
Hi Karolina. Thank you for leaving a review. I was concerned to see such a low score, and I would like the opportunity to look into the reasons behind this. Please could you send some details to complaints@urbanbubble.co.uk to allow me to investigate. Thank you
5/5
GoogleI have rented a flat in the Georgian Quarter, Liverpool via Urbanbubble with the help of Mohamed Farouk and they he has been extremely helpful since the start; promptly replying to all my messages and helping me through the whole process with the contract, viewings and whatever else was required from both parts. Would highly recommend both the services of the company and Mohamed’s (thank you again!)
5/5
GoogleReceived an excellent service from John, the Caretaker, at Ingenta block of flats. He helped my brother and I access retrieve a door access and dispose of some large items. Thank you for going beyond.
1/5
GoogleAbsolutely terrible service. Would give 0 stars if I could. We have chased multiple times for an inventory at move in and have never received any response. We’ve sent part of the dirty condition at move in in hopes of getting an inventory and having them noted down but no reply. Urban bubble then wanted to deduct the cleans for mattresses, carpets, and dining chairs from our deposit, on top of a £81 maintenance charge for tightening table legs. If anything the maintenance should be under normal wear and tear, and it should be the landlord's responsibility to amend normal wear for furniture. They are now saying the apartment was in great clean condition at move in and citing the inventory report as evidence, but this was still NEVER sent to us and they are unable to provide picture evidence. We have also been billed Feb and March’s rent after moving out in Jan. Have contacted them to cancel this and stop sending us invoices but were not actioned. DO NOT RENT WITH THEM!!!
1/5
GoogleI was a landlord and owned 2 apartments in the Local Crescent, 4 Hulme St, Block B. After three years' of dealing with Urban Bubble I am concerned that they cannot manage large blocks of apartments, landlords or tenants. 1. I had a tenants not paying rent and in breach of their tenancy - UB did not have the skills, experience or know-how to serve a section 8 or 21 - I ended up using my own solicitor. The level of non or poor communication was totally unacceptable - no staff want to be contacted via phone and rarely respond to emails, After months of frustration I ended up contacting Michael Howard the MD of Urban Bubble who admitted they had serious problems and had failed in their role as managing agents. 2. I tried to get some information regarding invoicing of service charges and and requested an amended invoice as the invoices sent were to the incorrect company. i emailed and chased for over 6 months and my requests were ignored and they never correctly invoiced my company - In the end I just gave up. 3. To my great fortune I managed to sell both apartments two months ago - thank god! However, I am owed a small amount of money circa £400 for overpayment of service charges - I have been chasing via the legal team repeatedly to get my money back and have been told 4 times that the monies will be paid back on specific days and it has never been paid back. I have been in business for over 20 years and I have never come across another company like Urban Bubble - shocking comms, limited knowledge and expertise in housing and they will not pay back money that is yours. AVOID THIS COMPANY AT ALL COSTS.
4/5
GoogleRating only, no written review.
Thank you for taking the time to leave a review Oluwaseun.
1/5
GoogleRating only, no written review.
Hi Karolina. Thank you for leaving a review. I was concerned to see such a low score, and I would like the opportunity to look into the reasons behind this. Please could you send some details to complaints@urbanbubble.co.uk to allow me to investigate. Thank you
5/5
GoogleVery responsive n helpful services provided. Credit given to its good staff, Adeeb Ahmed
1/5
GoogleLandlords dont touch these guys with a barge poll truly terrible company need a zero star option
5/5
GoogleThanks John at Campbell House for going the extra mile whether it’s providing info about the building or being on hand to help with anything and everything. Top man!
5/5
GoogleI have rented a flat in the Georgian Quarter, Liverpool via Urbanbubble with the help of Mohamed Farouk and they he has been extremely helpful since the start; promptly replying to all my messages and helping me through the whole process with the contract, viewings and whatever else was required from both parts. Would highly recommend both the services of the company and Mohamed’s (thank you again!)
5/5
GoogleReceived an excellent service from John, the Caretaker, at Ingenta block of flats. He helped my brother and I access retrieve a door access and dispose of some large items. Thank you for going beyond.
1/5
GoogleAbsolutely terrible service. Would give 0 stars if I could. We have chased multiple times for an inventory at move in and have never received any response. We’ve sent part of the dirty condition at move in in hopes of getting an inventory and having them noted down but no reply. Urban bubble then wanted to deduct the cleans for mattresses, carpets, and dining chairs from our deposit, on top of a £81 maintenance charge for tightening table legs. If anything the maintenance should be under normal wear and tear, and it should be the landlord's responsibility to amend normal wear for furniture. They are now saying the apartment was in great clean condition at move in and citing the inventory report as evidence, but this was still NEVER sent to us and they are unable to provide picture evidence. We have also been billed Feb and March’s rent after moving out in Jan. Have contacted them to cancel this and stop sending us invoices but were not actioned. DO NOT RENT WITH THEM!!!
1/5
GoogleI was a landlord and owned 2 apartments in the Local Crescent, 4 Hulme St, Block B. After three years' of dealing with Urban Bubble I am concerned that they cannot manage large blocks of apartments, landlords or tenants. 1. I had a tenants not paying rent and in breach of their tenancy - UB did not have the skills, experience or know-how to serve a section 8 or 21 - I ended up using my own solicitor. The level of non or poor communication was totally unacceptable - no staff want to be contacted via phone and rarely respond to emails, After months of frustration I ended up contacting Michael Howard the MD of Urban Bubble who admitted they had serious problems and had failed in their role as managing agents. 2. I tried to get some information regarding invoicing of service charges and and requested an amended invoice as the invoices sent were to the incorrect company. i emailed and chased for over 6 months and my requests were ignored and they never correctly invoiced my company - In the end I just gave up. 3. To my great fortune I managed to sell both apartments two months ago - thank god! However, I am owed a small amount of money circa £400 for overpayment of service charges - I have been chasing via the legal team repeatedly to get my money back and have been told 4 times that the monies will be paid back on specific days and it has never been paid back. I have been in business for over 20 years and I have never come across another company like Urban Bubble - shocking comms, limited knowledge and expertise in housing and they will not pay back money that is yours. AVOID THIS COMPANY AT ALL COSTS.
4/5
GoogleRating only, no written review.
Thank you for taking the time to leave a review Oluwaseun.
1/5
GoogleRating only, no written review.
Hi Karolina. Thank you for leaving a review. I was concerned to see such a low score, and I would like the opportunity to look into the reasons behind this. Please could you send some details to complaints@urbanbubble.co.uk to allow me to investigate. Thank you
5/5
GoogleVery responsive n helpful services provided. Credit given to its good staff, Adeeb Ahmed
1/5
GoogleLandlords dont touch these guys with a barge poll truly terrible company need a zero star option
5/5
GoogleThanks John at Campbell House for going the extra mile whether it’s providing info about the building or being on hand to help with anything and everything. Top man!
5/5
GoogleI have rented a flat in the Georgian Quarter, Liverpool via Urbanbubble with the help of Mohamed Farouk and they he has been extremely helpful since the start; promptly replying to all my messages and helping me through the whole process with the contract, viewings and whatever else was required from both parts. Would highly recommend both the services of the company and Mohamed’s (thank you again!)
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London (Patcham Terrace) has the most, with 1,108 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 797.
The five Urban Bubble offices, by town:
