Trusted Agent profile
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
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Urban Bubble's five offices, most reviewed first. Each has its own page.
Showing 1,735 reviews on Google only. Show every review
1/5
GoogleVery poor experience with Urbanbubble. Over a month after moving out, we are still chasing them for overpaid rent with little to no response. On top of that, we have had to dispute an unreasonable cleaning deduction from our deposit, despite the flat being in a much worse condition when we moved in and having photo evidence. Extremely frustrating and unprofessional. Would not recommend!
5/5
GoogleCarl, nice helpful guy, help me fixing issues in my room.
1/5
GoogleRating only, no written review.
5/5
Googlei’ve been trying to install a shatafa for days and Carl did it in minutes 👍 …
5/5
GoogleJohn the concierge is absolutely lovely. He is very helpful, and a genuinely nice person to talk to, I love seeing him when I pick up my parcels.
5/5
GoogleMy partner & I moved into the Cocoa Works apartments yesterday and John has honestly made the whole process a breeze. As first timers, we’ve had endless questions & John has been amazing. From helping us with the move, to answering queries. He’s made us so comfortable & welcomed us to the community which is lovely
4/5
GoogleI’m very pleased with the service provided by Urbanbubble UK in letting my apartment. The whole process was smooth, professional and hassle-free. The team was responsive, helpful and kept me informed throughout. I’m happy with their service and would definitely recommend Urbanbubble UK to other property owners.
1/5
GoogleReally disappointing experience. Went for a viewing and the agent had no knowledge of the property and couldn’t tell us any information regarding any of the typical questions we had. Luckily, the tenant was there who was able to give us the answers. Then when we tried to move forward with this property we were told we couldn’t live there anyway because there were too many of us. The number of prospective occupants had been known to the agent for 2 weeks prior to this viewing and the agents lack of knowledge or any initiative to find out any information regarding the property was extremely frustrating. It seemed the agent couldn’t be bothered and meant he wasted all of our time and efforts. Then the agent has actively ignored any further enquiries we have had regarding other potential properties.
5/5
GoogleReally happy with the service from Carl. He was really nice, professional and completed the shower repair quickly. The job was done to a great standard, and he was friendly and helpful throughout. Would definitely recommend!
5/5
GoogleGreat service. Solves issues effectively and efficiently and urgently whenever we need any assistance. Glad to have this agency / company working for our company and residential building
5/5
GoogleThanks very much to the Lettings Property Management Team for their work in regards to recent handling of the problematic tenants and new tenant searching of my Fifty5ive apartment. Special thanks should be given to Adeeb, Asad, Johanne, Dorota and their staff for their hard work!
Thank you so much for your positive review! We’re thrilled that our lettings team was able to find a new tenant quickly, Thanks from urbanbubble.
5/5
GoogleConcierge are so lovely and helpful! The communal areas in the building are always kept so clean and tidy, whenever we have guests they compliment how nice the lobby smells! Lots of events and pop ups aswell x
5/5
GoogleBest agency company. The staff were very friendly and helpful even though I asked many questions, especially Johanne. He basically helped me with everything, from choosing the flat to making sure that the referencing process go well. I am very grateful and would highly recommend their services to anyone.
5/5
GoogleI had a great experience with Urbanbubble during my rental application process. I initially worked with Johanna and then Dorota, and both were incredibly helpful throughout the process. From the very beginning, they made everything easy and efficient, responding to all my questions promptly and professionally. Urbanbubble has truly demonstrated its commitment to providing a professional and high-quality service. Thank you, Johanna and Dorota, for all your support and assistance! I really appreciate your help and would highly recommend Urbanbubble.
5/5
GoogleCarl did a great job
4/5
GoogleUrbanbubble are always very helpful and friendly. I would highly recommend them when looking to rent quality lettings.
5/5
GoogleA very effective and excellent team. Thank you for your great work
1/5
GoogleWe have had an insecure window at the main entrance which has left us vulnerable to youths breaking in for many months, close to 2 years. The youths sometimes break in as much as 3 times a week, smoke cannabis, causing a fire hazard, damaging lights, spitting and leaving trash along with their butts. We've called the police countless times, and have informed urban bubble of all the incidents but the window remains unsecure. Not even a board to keep us safe while a permanent solution is devised. There was once a board that was temporarily there but was removed without securing the window. Just yesterday, I was on my way out while these youths were about to break in so I stood at the door, while having my 1 year old, to dial 999 which scared them off. The youths verbally assaulted me. Its absolutely unacceptable to leave many families with young children vulnerable to this type of incidences.
1/5
GoogleVery poor experience with Urbanbubble. Over a month after moving out, we are still chasing them for overpaid rent with little to no response. On top of that, we have had to dispute an unreasonable cleaning deduction from our deposit, despite the flat being in a much worse condition when we moved in and having photo evidence. Extremely frustrating and unprofessional. Would not recommend!
5/5
GoogleCarl, nice helpful guy, help me fixing issues in my room.
1/5
GoogleRating only, no written review.
5/5
Googlei’ve been trying to install a shatafa for days and Carl did it in minutes 👍 …
5/5
GoogleJohn the concierge is absolutely lovely. He is very helpful, and a genuinely nice person to talk to, I love seeing him when I pick up my parcels.
5/5
GoogleMy partner & I moved into the Cocoa Works apartments yesterday and John has honestly made the whole process a breeze. As first timers, we’ve had endless questions & John has been amazing. From helping us with the move, to answering queries. He’s made us so comfortable & welcomed us to the community which is lovely
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (Patcham Terrace) has the most, with 1,107 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 795.
The five Urban Bubble offices, by town:
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