Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 3/5

Google

I have been referred to contact Jonathan Adams at urban bubbles seeking for help to handle my water leakage case which have been ignored by their customer services and office staff for 2 days. I was really impressed with his super helpful and customer oriented attitude which although this is beyond his area to handle but he still react immediately and try to connect me with the right people who might be able to help without any delay knowing that my case is urgent. I am very touched by his act and would like to show my gratitude here. But for the office customer services they are not very helpful and act like a robot only give you standard answer and not providing any solution regardless the case was urgent which could have lead to serious flooding. Hope service can be improved by more internal training.

Amanda · 26 July 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Rating only, no written review.

Savannah · 26 July 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

The basics of customer service is to spell the person's name correctly, it's right there in the email you're replying to.. There's no excuse, good luck.

G · 26 July 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Urban Bubble’s email system must only allow them to send emails but clearly has blocked all incoming emails as they never respond to any. I don’t know why they put a big purple REPLY button at the bottom of their emails. I have tried many times to ask questions but no response. I believe they are the worst company I have ever dealt with

Noel · 26 July 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

I rented an apartment from [urbanbubble] for six months and vacated it a year and a half ago. Despite countless emails, they still haven't returned my security deposit. The blatant disregard for customer concerns and utter lack of professionalism is appalling. Avoid renting from this company at all costs!👎👎👎 …

Dr: · 26 July 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

I rented an apartment from [urbanbubble] for six months and vacated it a year and a half ago. Despite numerous emails, I still haven't received my security deposit back. The lack of communication and unprofessionalism is unacceptable. I strongly advise against renting from this company.

Zainab · 26 July 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

0 communication between staff. Emails are answered at least every 4/7 days. No urgency from anyone from the property management or Lettings team. A lot of corner cutting and compliance issues that need investigating. Deposits are never returned.One of the worst companies I’ve used.

Millie · 26 July 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 3/5

Google

I have been referred to contact Jonathan Adams at urban bubbles seeking for help to handle my water leakage case which have been ignored by their customer services and office staff for 2 days. I was really impressed with his super helpful and customer oriented attitude which although this is beyond his area to handle but he still react immediately and try to connect me with the right people who might be able to help without any delay knowing that my case is urgent. I am very touched by his act and would like to show my gratitude here. But for the office customer services they are not very helpful and act like a robot only give you standard answer and not providing any solution regardless the case was urgent which could have lead to serious flooding. Hope service can be improved by more internal training.

Amanda · 26 July 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Rating only, no written review.

Savannah · 24 July 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

The basics of customer service is to spell the person's name correctly, it's right there in the email you're replying to.. There's no excuse, good luck.

G · 24 July 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Urban Bubble’s email system must only allow them to send emails but clearly has blocked all incoming emails as they never respond to any. I don’t know why they put a big purple REPLY button at the bottom of their emails. I have tried many times to ask questions but no response. I believe they are the worst company I have ever dealt with

Noel · 24 July 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

I rented an apartment from [urbanbubble] for six months and vacated it a year and a half ago. Despite numerous emails, I still haven't received my security deposit back. The lack of communication and unprofessionalism is unacceptable. I strongly advise against renting from this company.

Zainab · 24 July 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

I rented an apartment from [urbanbubble] for six months and vacated it a year and a half ago. Despite countless emails, they still haven't returned my security deposit. The blatant disregard for customer concerns and utter lack of professionalism is appalling. Avoid renting from this company at all costs!👎👎👎 …

Dr: · 24 July 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 3/5

Google

I have been referred to contact Jonathan Adams at urban bubbles seeking for help to handle my water leakage case which have been ignored by their customer services and office staff for 2 days. I was really impressed with his super helpful and customer oriented attitude which although this is beyond his area to handle but he still react immediately and try to connect me with the right people who might be able to help without any delay knowing that my case is urgent. I am very touched by his act and would like to show my gratitude here. But for the office customer services they are not very helpful and act like a robot only give you standard answer and not providing any solution regardless the case was urgent which could have lead to serious flooding. Hope service can be improved by more internal training.

Amanda · 24 July 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

PARKGATE: shocking. I had a smoke alarm that wasn’t working for the entirety of my tenancy. A leak in the bathroom that took weeks to fix and continue to drip. When vacating the property, I requested to be present at the checkout inventory, as per my legal right to be. I was informed that I could not attend, and they would not provide the time of the checkout. When returning keys, I was advised that they needed to dropped at an address that was 45mins drive from the property, the address on the email was incorrect, when arriving, there’s a note on the door stating that you need to then walk to another address. They then have the audacity to state that if your keys are returned post 12pm (afternoon), you will charged a daily charge late return of the keys! They are my keys until midnight that day, for when I have paid rent until. Wild goose chase just to return a set of keys. I’ve had issues with them over email regards the return of my deposit, following concerns from other tenants who have stated have had issues. I’ve left that apartment in an expectational condition, and have taken appropriate photographs and videos. My next steps are the housing ombudsman, to report unsafe and unsatisfactory services that would be reasonably expected from tennant. The only upside, was the apartment itself was actually well presented and Dana on the concierge desk, is an absolute gem.

Samuel · 26 June 2024 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

John, our building supervisor has been very helpful the last few weeks. Ive had some decorating done and new furniture delivered for my flat and he has helped me shift waste packaging and old pieces of furniture down to the bin room, ready for collection. He also keeps the property clean and tidy, where he can, and always reads my utility metres when requested. He is a friendly and very reliable guy.

Bruce · 26 June 2024 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Rating only, no written review.

Opeoluwa · 26 June 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Rating only, no written review.

Athina · 26 June 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Wish there was a zero star option. Been trying to contact someone at urban bubble for weeks now as my tenancy is running out. Hands down, worst company i've EVER dealt with.

Abs · 26 June 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 4/5

Google

They found my new tenant very quickly. They are efficient, informative, and professional and inform me of progress.

Man · 26 June 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Worst property management company ever. Doesn't respond to emails, issues all over the house left unresolved, and poor customer service. I would highly not recommend anyone to have their property managed by urbanbubble.

Mo · 26 June 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

I have had a really bad experience with them, been living with a broken window for over one year now and they are not responsive even after following up with them countless times yet they keep charging me full rent and even added the rent prices

Mercy · 26 June 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Thank you very much Johanne for your professionalism in your work and help to follow through on settling the new tenant in our apartment in Burlington Square. We are very grateful that a new tenant was secured in the shortest time. We truly appreciate your support and best wishes to you and the lettings team. Keep up the good work!! Kind regards, Chris Wang (Malaysia)

Chris · 26 June 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

PARKGATE: shocking. I had a smoke alarm that wasn’t working for the entirety of my tenancy. A leak in the bathroom that took weeks to fix and continue to drip. When vacating the property, I requested to be present at the checkout inventory, as per my legal right to be. I was informed that I could not attend, and they would not provide the time of the checkout. When returning keys, I was advised that they needed to dropped at an address that was 45mins drive from the property, the address on the email was incorrect, when arriving, there’s a note on the door stating that you need to then walk to another address. They then have the audacity to state that if your keys are returned post 12pm (afternoon), you will charged a daily charge late return of the keys! They are my keys until midnight that day, for when I have paid rent until. Wild goose chase just to return a set of keys. I’ve had issues with them over email regards the return of my deposit, following concerns from other tenants who have stated have had issues. I’ve left that apartment in an expectational condition, and have taken appropriate photographs and videos. My next steps are the housing ombudsman, to report unsafe and unsatisfactory services that would be reasonably expected from tennant. The only upside, was the apartment itself was actually well presented and Dana on the concierge desk, is an absolute gem.

Samuel · 26 June 2024 · Urban Bubble London (Smugglers Way)