5/5
GoogleMark our building manager is always very helpful and makes sure the building is tidy and well maintained. Vantage Quay
Trusted Agent profile
Urban Bubble estate agents in London, Wandsworth, Hove and 1 more
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
Our offices
Urban Bubble's five offices, most reviewed first. Each has its own page.
- Urban Bubble London (Patcham Terrace)Patcham Terrace, Nine Elms, SW8 4EX1,109 reviews · 789 on Google (3.5)80 in the last 90 days
- Urban Bubble London (Smugglers Way)Smugglers Way, SW18 1EW796 reviews · 475 on Google (3.4)29 in the last 90 days
- Urban Bubble Wandsworth45 London, SW11 3SH767 reviews · 767 on Google (3.6)60 in the last 90 days
- Urban Bubble Hove5 Ethel Street, BN3 3GW338 reviews · 0 on Google19 in the last 90 days
- Urban Bubble Coventry8-10 Gulson Road, CV1 2NF305 reviews · 0 on Google20 in the last 90 days
Reviews on Google
Showing 1,735 reviews on Google only. Show every review
Google1/5
GoogleRating only, no written review.
5/5
GoogleMark our building manager is always very helpful and makes sure the building is tidy and well maintained. Vantage Quay
5/5
GoogleRating only, no written review.
1/5
GoogleAWFUL COMPANY TO RENT WITH, AWFUL SERVICE, STILL TRYING TO GET OUR MONEY BACK we paid annually for a flat for just one year and then found a cheaper option and have moved there with another company. Even though we have sent the keys back ended the contract and have finished with that flat they decided to still charges the next months rent (£1200). No one even answered the phone when we tried calling so we had to drive to their office in the centre of Manchester. We still haven’t been given our money back and have now been told they don’t even know if they can get the money back this week. This has put me into debt and my bank say they will be charging me for this. I have told the employees what the bank have said however no one cares they just say they cant help as the person who deals with it is currently working at home. TERRIBLE COMPANY, DON’T CARE ABOUT YOU OR THE SITUATION YOU ARE IN. Will not be using this company again
5/5
GoogleMark, concierge at Vantage Quay, is the most helpful member of the UB team. Responsive, helpful and pragmatic. Always with a smile on his face. Mark takes great care of the building, car park and the residents. He's helped me out with various things on multiple occasions. He is an asset to any team.
5/5
GoogleCannot rate our concierge at Vantage Quay, Mark Thwaite, highly enough. Always goes above and beyond, is never less than cheerful and is an absolute pleasure to deal with. It really makes such a difference when you’re a leaseholder of an apartment to have such a friendly and efficient professional to work with. Thanks Mark. 👍 …
5/5
GoogleI want to extend my heartfelt thanks to Mark, the caretaker of Vantage Quay, for providing exceptional service. I was facing a challenging issue with getting my parking bay allocation, and despite the letting team's limited assistance, the caretaker went above and beyond to help me. His professionalism, kindness, and willingness to help made a stressful situation much easier to handle. It's rare to find such a committed and attentive individual who takes such pride in their work. I am incredibly grateful for his help and cannot commend him enough for the excellent service he provides to the residents of Vantage Quay. Thank you again for all your hard work and dedication Mark!
5/5
GoogleRating only, no written review.
1/5
GoogleAWFUL COMPANY TO RENT WITH, AWFUL SERVICE, STILL TRYING TO GET OUR MONEY BACK we paid annually for a flat for just one year and then found a cheaper option and have moved there with another company. Even though we have sent the keys back ended the contract and have finished with that flat they decided to still charges the next months rent (£1200). No one even answered the phone when we tried calling so we had to drive to their office in the centre of Manchester. We still haven’t been given our money back and have now been told they don’t even know if they can get the money back this week. This has put me into debt and my bank say they will be charging me for this. I have told the employees what the bank have said however no one cares they just say they cant help as the person who deals with it is currently working at home. TERRIBLE COMPANY, DON’T CARE ABOUT YOU OR THE SITUATION YOU ARE IN. Will not be using this company again
5/5
GoogleMark, concierge at Vantage Quay, is the most helpful member of the UB team. Responsive, helpful and pragmatic. Always with a smile on his face. Mark takes great care of the building, car park and the residents. He's helped me out with various things on multiple occasions. He is an asset to any team.
5/5
GoogleCannot rate our concierge at Vantage Quay, Mark Thwaite, highly enough. Always goes above and beyond, is never less than cheerful and is an absolute pleasure to deal with. It really makes such a difference when you’re a leaseholder of an apartment to have such a friendly and efficient professional to work with. Thanks Mark. 👍 …
5/5
GoogleI want to extend my heartfelt thanks to Mark, the caretaker of Vantage Quay, for providing exceptional service. I was facing a challenging issue with getting my parking bay allocation, and despite the letting team's limited assistance, the caretaker went above and beyond to help me. His professionalism, kindness, and willingness to help made a stressful situation much easier to handle. It's rare to find such a committed and attentive individual who takes such pride in their work. I am incredibly grateful for his help and cannot commend him enough for the excellent service he provides to the residents of Vantage Quay. Thank you again for all your hard work and dedication Mark!
5/5
GoogleRating only, no written review.
1/5
GoogleAWFUL COMPANY TO RENT WITH, AWFUL SERVICE, STILL TRYING TO GET OUR MONEY BACK we paid annually for a flat for just one year and then found a cheaper option and have moved there with another company. Even though we have sent the keys back ended the contract and have finished with that flat they decided to still charges the next months rent (£1200). No one even answered the phone when we tried calling so we had to drive to their office in the centre of Manchester. We still haven’t been given our money back and have now been told they don’t even know if they can get the money back this week. This has put me into debt and my bank say they will be charging me for this. I have told the employees what the bank have said however no one cares they just say they cant help as the person who deals with it is currently working at home. TERRIBLE COMPANY, DON’T CARE ABOUT YOU OR THE SITUATION YOU ARE IN. Will not be using this company again
5/5
GoogleMark, concierge at Vantage Quay, is the most helpful member of the UB team. Responsive, helpful and pragmatic. Always with a smile on his face. Mark takes great care of the building, car park and the residents. He's helped me out with various things on multiple occasions. He is an asset to any team.
5/5
GoogleCannot rate our concierge at Vantage Quay, Mark Thwaite, highly enough. Always goes above and beyond, is never less than cheerful and is an absolute pleasure to deal with. It really makes such a difference when you’re a leaseholder of an apartment to have such a friendly and efficient professional to work with. Thanks Mark. 👍 …
5/5
GoogleI want to extend my heartfelt thanks to Mark, the caretaker of Vantage Quay, for providing exceptional service. I was facing a challenging issue with getting my parking bay allocation, and despite the letting team's limited assistance, the caretaker went above and beyond to help me. His professionalism, kindness, and willingness to help made a stressful situation much easier to handle. It's rare to find such a committed and attentive individual who takes such pride in their work. I am incredibly grateful for his help and cannot commend him enough for the excellent service he provides to the residents of Vantage Quay. Thank you again for all your hard work and dedication Mark!
1/5
Google0 communication between staff. Emails are answered at least every 4/7 days. No urgency from anyone from the property management or Lettings team. A lot of corner cutting and compliance issues that need investigating. Deposits are never returned.One of the worst companies I’ve used.
1/5
GoogleRating only, no written review.
1/5
GoogleThe basics of customer service is to spell the person's name correctly, it's right there in the email you're replying to.. There's no excuse, good luck.
1/5
GoogleUrban Bubble’s email system must only allow them to send emails but clearly has blocked all incoming emails as they never respond to any. I don’t know why they put a big purple REPLY button at the bottom of their emails. I have tried many times to ask questions but no response. I believe they are the worst company I have ever dealt with
1/5
GoogleI rented an apartment from [urbanbubble] for six months and vacated it a year and a half ago. Despite numerous emails, I still haven't received my security deposit back. The lack of communication and unprofessionalism is unacceptable. I strongly advise against renting from this company.
1/5
GoogleI rented an apartment from [urbanbubble] for six months and vacated it a year and a half ago. Despite countless emails, they still haven't returned my security deposit. The blatant disregard for customer concerns and utter lack of professionalism is appalling. Avoid renting from this company at all costs!👎👎👎 …
Agent replied · 21 June 2024
Thank you so much for the review Mohammad!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
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Questions about Urban Bubble
Which Urban Bubble office has the most reviews?
London (Patcham Terrace) has the most, with 1,109 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.
Where are the Urban Bubble offices?
The five Urban Bubble offices, by town:
- Coventry: 8-10 Gulson Road, Coventry, CV1 2NF
- Hove: 5 Ethel Street, Hove, BN3 3GW
- London (Patcham Terrace): Patcham Terrace, Nine Elms, London, SW8 4EX
- London (Smugglers Way): Smugglers Way, London, SW18 1EW
- Wandsworth: 45 London, Wandsworth, SW11 3SH
