Trusted Agent profile

Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

3.4

★★★★★

2,133 reviews across 5 offices and 2 platforms

Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.

Google logo

3.4 / 5

1,736

Reviews on Google

All 5 offices

Trustpilot logo

397

Reviews on Trustpilot

Business-wide

Our offices

Urban Bubble's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,735 reviews on Google only. Show every review

1/5

Google

My experience with Urbanbubble has been nothing short of appalling. They have ignored my request for my landlord’s contact details, despite being legally required to provide this information within 21 days. This kind of blatant disregard for their legal obligations is unacceptable. On top of that, they cost me over £400 due to the lack of a washing machine, which was supposed to be included in the tenancy agreement. Instead of offering compensation or a reduced rent, they’ve done absolutely nothing to resolve the issue or refund me for the costs I incurred. Their complaints process is a complete joke. Nobody takes complaints seriously, and any attempts to get answers are met with delays and dismissive responses. It’s clear they have no respect for their tenants. If you’re considering renting through this agent, do yourself a favor and look elsewhere. They are unprofessional, unresponsive, and unwilling to take accountability for their mistakes. I wouldn’t recommend them to anyone.

Darragh · 26 November 2024 · Urban Bubble Wandsworth

5/5

Google

Urbanbubbe Property Management Company demonstrates exceptional professionalism, and I have been working with their team for four years. Whether it's property maintenance or customer service, they always resolve issues quickly and provide reliable solutions, ensuring residents feel secure and satisfied. Their meticulous management approach and sensitivity to customer needs truly deserve praise! I look forward to continuing our collaboration over the next four years to create an even better living environment together!

MOON · 24 November 2024 · Urban Bubble London (Patcham Terrace)

5/5

Google

Urbanbubbe Property Management Company demonstrates exceptional professionalism, and I have been working with their team for four years. Whether it's property maintenance or customer service, they always resolve issues quickly and provide reliable solutions, ensuring residents feel secure and satisfied. Their meticulous management approach and sensitivity to customer needs truly deserve praise! I look forward to continuing our collaboration over the next four years to create an even better living environment together!

MOON · 23 November 2024 · Urban Bubble London (Smugglers Way)

4/5

Google

I've been relying on Urbanbubble to completely manage my property for 5 years now. Reliable agents with good communication platform and responsive teams.

Zsldn · 20 November 2024 · Urban Bubble London (Patcham Terrace)

5/5

Google

Urbanbubble has gone through a lot of changes in the past year. Thank you for your continued work. Your timely support and help are very important to the landlords. It is honor to know you.

Fruena · 20 November 2024 · Urban Bubble London (Patcham Terrace)

3/5

Google

It's fair to say that I've had more than my fair share of challenges with firstly Alliance property management and then Urbanbubble for my apartment in Manhattan but I must praise the services of Adeeb Ahmed who has been a star. Adeeb is the only person who has consistently provided great service, communicated promptly and tried his best to resolve all issues. I'm incredibly grateful for his help and hope that Urbanbubble can bring in more people like Adeeb. Many thanks for your help Adeeb, it's very much appreciated!

Lee · 20 November 2024 · Urban Bubble London (Patcham Terrace)

4/5

Google

I've been relying on Urbanbubble to completely manage my property for 5 years now. Reliable agents with good communication platform and responsive teams.

Zsldn · 19 November 2024 · Urban Bubble Wandsworth

3/5

Google

It's fair to say that I've had more than my fair share of challenges with firstly Alliance property management and then Urbanbubble for my apartment in Manhattan but I must praise the services of Adeeb Ahmed who has been a star. Adeeb is the only person who has consistently provided great service, communicated promptly and tried his best to resolve all issues. I'm incredibly grateful for his help and hope that Urbanbubble can bring in more people like Adeeb. Many thanks for your help Adeeb, it's very much appreciated!

Lee · 19 November 2024 · Urban Bubble Wandsworth

5/5

Google

Urbanbubble has gone through a lot of changes in the past year. Thank you for your continued work. Your timely support and help are very important to the landlords. It is honor to know you.

Fruena · 16 November 2024 · Urban Bubble Wandsworth

1/5

Google

AVOID AT ALL COSTS. Please make sure you read the 1* reviews here so you do not make the same mistake that so many others have. This company should not be trusted. Their management of our development has shocking to say the least, we have collaborated to give them notice and have them removed - news that has been very well received by leaseholders and renters alike in the building. I do not believe the 5* reviews here, I wonder if UB have offered financial incentive to leave these. Ignore at your own peril.

T · 16 November 2024 · Urban Bubble Wandsworth

1/5

Google

Since the beginning of our tenancy, we have been provided with an inaccurate inventory listing, describing the property as having a back garden, despite it being a one-bedroom flat with only a balcony. This discrepancy misrepresented the actual features of the property. Our tenancy was initially scheduled to begin on August 1st, and we were assured we would be able to move in by that date. However, due to an unavailability of a couch, the move-in was delayed until August 8th, leaving us without accommodation during that period, an inconvenience that was not considered. Upon arrival, the flat was not adequately cleaned. The carpet had visible stains, which we raised during the initial viewing, yet no action was taken. The windows were extremely dirty, and a broken mirror was left in the property without removal. During our tenancy, the washing machine broke, and it took several months for the landlord to replace it. As a result, we incurred nearly £400 in laundry expenses, costs we would not have had to bear if the washing machine, included with the property, had been repaired promptly. Given the circumstances, we believe it is fair to request reimbursement for these additional expenses under Loss of Amenity. Although we provided receipts for all laundry expenses, our request for reimbursement was ultimately refused. After vacating the property, the letting agent attempted to charge us for screws in the wall that were present upon our move-in. Additionally, they are seeking to charge us for a broken blind, despite the inspection representative confirming that this would fall under routine maintenance and that we would not be responsible. Overall, the experience highlighted poor management practices and a tendency towards unjustified charges. While the staff were helpful at times, they often appeared unaware of proper procedures and unclear in their responses. I would strongly advise against working with this letting agent.

Ace · 16 November 2024 · Urban Bubble Wandsworth

5/5

Google

Urbanbubbe Property Management Company demonstrates exceptional professionalism, and I have been working with their team for four years. Whether it's property maintenance or customer service, they always resolve issues quickly and provide reliable solutions, ensuring residents feel secure and satisfied. Their meticulous management approach and sensitivity to customer needs truly deserve praise! I look forward to continuing our collaboration over the next four years to create an even better living environment together!

MOON · 16 November 2024 · Urban Bubble Wandsworth

1/5

Google

AVOID AT ALL COSTS. Please make sure you read the 1* reviews here so you do not make the same mistake that so many others have. This company should not be trusted. Their management of our development has shocking to say the least, we have collaborated to give them notice and have them removed - news that has been very well received by leaseholders and renters alike in the building. I do not believe the 5* reviews here, I wonder if UB have offered financial incentive to leave these. Ignore at your own peril.

T · 13 November 2024 · Urban Bubble London (Patcham Terrace)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Urban Bubble

Which Urban Bubble office has the most reviews?

London (Patcham Terrace) has the most, with 1,109 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.

Where are the Urban Bubble offices?

The five Urban Bubble offices, by town:

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent