★★★★★ 5/5
GoogleUrbanbubble is excellent in property management. They focus in creating vibrant communities and well being for their residents. We are very lucky to have Opsy in Viadux Manchester. He is Reliable, Committed, Hardworking, Engaging, Respectful, Professional. He is an all round customer service person.
A · 3 December 2025 · Urban Bubble London (Patcham Terrace)
Agent replied · 24 December 2025
Hi Alhamed! Thank you for the excellent feedback. We're so glad you feel part of a vibrant community, that's exactly what we aim for in our homes. Opsy is exceptional, his reliability, commitment and professionalism make him a real asset to Viadux. Thanks from urbanbubble
★★★★★ 5/5
GoogleUrbanbubble is highly remarkable. They have got lovely buildings and excellent management. They have invested so much in their choice of staff members. Opsy is a vey talented concierge staff. He is highly dedicated, dependable and hardworking. He is very professional and engaging.
Abdulrahman · 3 December 2025 · Urban Bubble London (Patcham Terrace)
Agent replied · 24 December 2025
Hi Abdulrahman! Thank you for the wonderful feedback. We're thrilled you've had such a positive experience with us. Opsy is truly talented and dedicated, his professionalism and hard work really do stand out. We'll make sure he knows how much you've appreciated everything he does. Thanks from urbanbubble
★★★★★ 1/5
GoogleI normally never write reviews, but what Urbanbubble has put me through over the last five months has caused me so much stress, anxiety, and financial uncertainty that I genuinely feel people deserve to know what is happening behind the … More
SJ · 3 December 2025 · Urban Bubble London (Patcham Terrace)
Agent replied · 24 December 2025
Hi Shangjie, thank you for your feedback. We’re sorry to hear that you felt unhappy with the change-of-sharer process. … More
★★★★★ 5/5
GoogleCarl was extremely helpful & friendly with a maintenance issue and went above and beyond to help advising on other issues too
Milly · 20 November 2025 · Urban Bubble London (Smugglers Way)
★★★★★ 5/5
GoogleSuch a great help! Highly recommend
Joyce · 20 November 2025 · Urban Bubble London (Smugglers Way)
★★★★★ 5/5
GoogleMr. Carl from the maintenance team helped me today with a door issue. He was very friendly, helpful, and quick, and even insisted on cleaning up the sawdust afterward. Thank you so much Mr. Carl
Jana · 19 November 2025 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleTerrible company, don't reply and don't pay back deposits. Would completely avoid if you can, it's not worth it.
Callum · 18 November 2025 · Urban Bubble London (Smugglers Way)
Agent replied · 23 November 2025
Hi Callum, we're sorry to hear you've had this experience and feel this way.
We always aim to return deposits in line with the tenancy agreement and respond to all queries. If there are outstanding issues, please get in touch with us directly so we can look into this and help resolve things. Thanks from urbanbubble
★★★★★ 1/5
GoogleConsistently disappointing management. Slow to respond, inattentive to basic responsibilities, and charges that raise eyebrows.
A quick look at the glowing reviews tells its own story.... many come from accounts with almost no prior activity, which doesn’t inspire confidence in their authenticity.
Bora · 17 November 2025 · Urban Bubble London (Smugglers Way)
Agent replied · 23 November 2025
Hi Bora, we're sorry to hear you've been disappointed with our service and feel this way about our management. We take all feedback seriously and work hard to respond promptly and meet our responsibilities. If there are specific concerns we can address, we'd welcome the opportunity to discuss them with you directly.
We appreciate all feedback from our residents and take every review seriously. If there's anything we can help resolve, please do get in touch. Thanks from urbanbubble
★★★★★ 5/5
GoogleMany thanks to Carl for fixing our issue quickly!👍 …
Jeneta · 16 November 2025 · Urban Bubble London (Smugglers Way)
Agent replied · 23 November 2025
Hi Jeneta! Thank you for your positive feedback. We’re so glad Carl was able to provide a helpful service. Thanks from urbanbubble
★★★★★ 5/5
GoogleFantastic service! Recently I’ve got a notice to claim a bill which is overdue and hence coupled with a penalty charge. Rose of lettings property mgt team has kindly checked and identified that this is duplicated bill. She further followed up with the charger to clarify and finally the duplicated bill as well as the penalty has been cancelled. This is handled in such a professional and swift manner! So thankful!
Wendy · 16 November 2025 · Urban Bubble London (Smugglers Way)
Agent replied · 23 November 2025
Hi Wendy! Thank you for the wonderful feedback! We're so pleased Rose could resolve this quickly and professionally for you. We'll make sure she knows how much you've appreciated her help in getting everything sorted. Thanks from urbanbubble
★★★★★ 5/5
GoogleExceptional service from Carl, very quick to get my leak fixed with great communication throughout, Carl went above and beyond and I would recommend him / the company to anyone !
Jacobpapple · 16 November 2025 · Urban Bubble London (Smugglers Way)
Agent replied · 23 November 2025
Hi Jacob! Thank you for the fantastic feedback and recommendation. We're delighted Carl could fix your leak quickly and keep you informed throughout. We'll make sure he knows how much you've appreciated his service. Thanks from urbanbubble
★★★★★ 5/5
GoogleCarl was great - efficient and friendly! Thank you!
Georgia · 16 November 2025 · Urban Bubble London (Smugglers Way)
Agent replied · 23 November 2025
Hi Georgia! Thank you for the lovely feedback. We're delighted Carl could help you efficiently and with a friendly approach. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
★★★★★ 5/5
GoogleExcellent customer service, very helpful in sorting out our maintenance issues !!
Sehrish · 16 November 2025 · Urban Bubble London (Smugglers Way)
Agent replied · 23 November 2025
Hi Sehrish! Thank you for taking the time to leave us a review. We're so pleased we could help sort out your maintenance issues. Excellent customer service is what we aim for, and we're glad we could support you. Thanks from urbanbubble
★★★★★ 5/5
GoogleAdeeb Ahmed is exceptional in his client care and level of service.
Khaled · 23 October 2025 · Urban Bubble Wandsworth
Agent replied · 23 October 2025
Hi Khaled! Thanks for sharing your experience. We’re so glad Adeeb was able to provide an exceptional service. Thanks from urbanbubble
★★★★★ 5/5
GoogleAdeeb has been excellent helping with any queries and keeping me updated at all times. Highly recommend!
Jack · 23 October 2025 · Urban Bubble Wandsworth
★★★★★ 5/5
Googlel've been using Urbanbubble to manage my rental apartment for about two to three years, and their service has always been prompt and satisfactory. This year, my tenant was late with rent payments twice, but each time, Adeeb Ahmed informed me right away and followed up promptly to resolve the issue. I really appreciate his efforts and professionalism.
A · 22 October 2025 · Urban Bubble Wandsworth
Agent replied · 23 October 2025
Hi! Thank you for being with us over the past few years! We really appreciate your continued trust, and it’s great to hear Adeeb has been providing such prompt and professional support. We’ll make sure he sees your feedback. Thanks from urbanbubble
★★★★★ 5/5
GoogleAdeeb Ahmed has been professional and quick with his correspondences. Super helpful
Abdullah · 20 October 2025 · Urban Bubble Wandsworth
Agent replied · 23 October 2025
Hi Abdullah! Thank you for taking the time to leave us a review! We’re really happy to hear Adeeb was so supportive. We’ll be sure to pass your feedback to him. Thanks from urbanbubble
★★★★★ 5/5
GoogleI want to take a moment to sincerely thank Albert at the lightbox blue, media city for the amazing support he consistently provides during the night shifts. No matter the hour, Albert is always approachable, attentive, and ready to help in any way he can.
He goes above and beyond to make sure any concerns or requests are addressed quickly and thoroughly. It’s clear that he takes pride in what he does, and his calm, professional manner brings a real sense of reassurance, especially late at night when things can feel more difficult to navigate.
Albert, your dedication doesn’t go unnoticed. I really appreciate all the effort you put in and the reliable support you always offer.
Thank you Albert for everything you do you are truly appreciated.
Louise
Louise · 19 October 2025 · Urban Bubble Wandsworth
Agent replied · 23 October 2025
Hi Louise! We absolutely agree, Albert’s an absolute star. It’s wonderful to hear how much his support and professionalism mean to you. We’ll be sure to share your kind words with him! Thanks from urbanbubble
★★★★★ 5/5
GoogleHad a leak. Process to get someone round was really simple and quick. Carl helped us out and was quick and efficient and even cleaned up after himself. Great service!
Liam · 18 October 2025 · Urban Bubble Wandsworth
Agent replied · 23 October 2025
Hi Liam! Great to hear Carl got the leak sorted quickly. We’ll make sure he gets your lovely feedback. Thank you from urbanbubble
★★★★★ 4/5
GoogleAdeeb Ahmed at Urbanbubble has been very helpful with debt recovery and debt managment with my delinquent tenants. It has take much of the stress out of difficult situations.
Doug · 18 October 2025 · Urban Bubble Wandsworth
Agent replied · 23 October 2025
Hi Doug !Thanks for sharing your experience. We’re glad Adeeb has been able to support you. Thanks from urbanbubble
★★★★★ 5/5
GoogleAdeeb was very helpful and replies to emails promptly. Thanks
Kerem · 17 October 2025 · Urban Bubble Wandsworth
Agent replied · 23 October 2025
Hi Kerem! Thank you for your positive feedback. We’re so glad Adeeb was able to provide a helpful service. Thanks from urbanbubble
★★★★★ 5/5
GoogleCarl is a very helpful person, he done the job very fast
Abdulmajeed · 17 October 2025 · Urban Bubble Wandsworth
Agent replied · 23 October 2025
Hi Abdulmajeed! We’re so glad Carl was able to resolve the issue and provide such helpful service. We appreciate your positive feedback! Thanks from urbanbubble
★★★★★ 1/5
GoogleApart from Nick & Stephen, who have been ALWAYS punctual, attentive, caring & extremely helpful, the rest of the Company is a complete disaster! You just cannot rely on them, and the last example is the chaos and the awful situation they put me through after what it was supposed to be a basic & ordinary "fire inspection". They do really live in their own bubble, where customers' needs are not considered and poor service is their signature! And knowing that my landlord pays these clowns a big amount of money every Year to do NOTHING or make mistakes, it totally drives me crazy. WORST Company ever!!! Ps. Their replies in the last 2 days are only LIES and simply laughable! I would go out my way to discourage others from using this Company's services, PROMISE!!!
Update: If there were Razzies for Property Management, Urban Bubble would sweep all the awards! Urban Bubble isn’t just bad; they redefine what poor service looks like. Their management is so appalling that tenants are driven to leave perfectly good properties just to escape the chaos and neglect. They are consistently unreachable, rarely answer calls, and when they do, they deflect responsibility. It is always someone else‘ fault: the landlord, the estate agent, or some vague external party. Meanwhile, they continue to collect substantial fees for doing next to nothing. The final straw? Once again, their failure to arrange a basic fire safety inspection, leaving tenants uncertain about the safety and legal compliance of the building. It is not just incompetence; it is disregard for tenants’ wellbeing and legal obligations. This is obviously my experience during the 7 years that I had the chance to witness their doing: Urban Bubble is a textbook example of mismanagement. If another company took over tomorrow, they wouldn’t be missed.
Ale · 17 October 2025 · Urban Bubble Wandsworth
Agent replied · 21 June 2024
Hi Ale. Thank you for leaving a review. As outlined in correspondence sent to you, the routine fire door inspection which took place within your apartment and the fact the fire alarm for the building sounded yesterday were unrelated matters. I am sorry for the inconvenience which was caused by the fire alarm sounding, however this happened beyond our control.
★★★★★ 5/5
GoogleAlessandra has helped to quickly and efficiently secure a new tenant for my flat. I am very impressed with her professionalism and she kept me updated with the progress of the negotiations. This has given me a good experience and I am happy to recommend her to others. I want to thank Alessandra for all she has done.
Colin · 17 September 2025 · Urban Bubble Wandsworth
Agent replied · 22 September 2025
Hi Colin! Thank you for your wonderful review. We’re delighted Alessandra was able to secure a tenant for you so efficiently and that her professionalism made the process smooth. We’ll be sure to share your feedback with her. Thanks from urbanbubble
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