Trusted Agent profile
★★★★★
372 reviews across 2 offices and 2 platforms
Truepenny's Property Consultants has two offices, all in Greenwich. Together they have 372 reviews on two platforms, rated 4.2 out of 5 overall.
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Truepenny's Property Consultants's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleValencia' Josephs service at Truepenny's Greenwich exceeded all expectations. What truly distinguishes Valencia is her unwavering focus on client satisfaction. Her straightforward approach, combined with patience, makes her a trustworthy partner in real estate transactions.
5/5
GoogleMy experience with Valencia and Mariem at Truepennys was vastly superior to my previous dealings with all agents in the area. They both helped massively with helping me rent a rally nice place before getting onto the property ladder, and I would recommend their way of doing business to anyone!
So glad to read your kind words of your great experience with Mariem and Valencia. It is very much appreciated. Wishing you all the best in your new home!
5/5
GoogleWe cannot recommend this estate agent more highly. John Morritt was an absolute delight and so very helpful we could not have asked for more!
5/5
GoogleMy wife sold her 3-bedroom apartment via Truepenny's. We have been very satisfied across the entire journey from initial contact to actual sale. John has been constantly available and guided through the entire process. Furthermore, has been all agreed points and commitments met/ overachieved. We deliberately decided for this local estate agent and would do everything the same again. Thanks a lot, Claudius
5/5
GoogleIt’s been my first time ever using an estate agent to look for a flat and Truepennys have been fantastic! A special mention to Madison T who has been amazing throughout this whole process. She’s responded to my emails quickly, taken the time to give me a call to explain anything, and has totally gone above and beyond to ensure that things moved swiftly and I found the place I loved. I’m really looking forward to working with Madison and the rest of the Truepennys team throughout the rest of this process, and I can confirm that this local estate agent works tirelessly to get the job done quickly and efficiently. Thank you Madison, you deserve all the praise in the world!
1/5
TrustpilotAn Exploitative Experience with Chris and the Agency
We’re lucky to have had Chris as our agent, as he excels in standing for landlords and exploiting tenants. I believe he always does a good job in this regard.
1/5
TrustpilotFull of lies
I viewed a flat for sale through Truepenny’s back in January. The first question I had for the agent showing me around was why the seemingly reasonably priced property was still on the market. I asked if the commercial units in the vicinity had any bearing on that fact it hadn’t sold and if there would be any issue in getting a mortgage on the property? The agent said it was nothing to do with that, just a slow market at the moment and then lied through their teeth, assuring me “there would be absolutely no issue in getting a mortgage”. Fast forward a few months, mortgage repeatedly rejected by the more lenient high street lenders. I email the ‘sales progressor’ to update him, letting him know another mortgage application has been rejected and the following morning I find the flat is back on the market! Not so much of quick check with me that I wanted to pull out of the purchase. The flat is now on the market again, with no warning to anyone that you can’t get a mortgage on it. And I’m £1000 worse off because of Truepenny’s blatant lies.
1/5
GoogleAttempting to find property to buy on their website using a mobile phone is so cumbersome and difficult that it puts you off engaging
Hi Ian, Sorry to read that you are struggling with the navigation of our website on your mobile phone. We are in the process of updating the website to make it more usable for mobile users. The timescale on getting the new version to go live is dependant on a third party company and unfortunately out of our control. Was there anything in particular that you would like us to address? Please feel free to email me directly at: ryan@truepennys.com. Also happy to run through your property search if still needed. The usability of the website is not a reflection of our service standards. I would really appreciate your consideration to this and ask for you to remove the review as it does have a negative impact on our overall rating. Thanking you in advance, Ryan Vella
5/5
GoogleWallace has been so helpful, unlike my solicitors.. basically done their job.. thank you
5/5
GoogleJohn Morritt was extremely helpful and efficient. He is very knowledgable about the rental and sales market. I Wouldn’t hesitate to recommend him. Mariem Ben Khaled has been excellent in the subsequent management of my rental property. A very professional outfit!
5/5
GoogleAbsolutely thrilled with the exceptional service provided by Madison Teather at Truepenny’s. Madison took the time to understand my needs and preferences in searching for a flat, making me feel like a valued client from the start. Throughout my search, Madison demonstrated outstanding dedication and communication, keeping me informed at every stage and addressing any concerns or questions. Above all, I felt that Madison had genuine care for me as a client and ultimately helped me find my perfect home in Greenwich.
5/5
GoogleMy experience with Michael Turner at Truepenny's Greenwich was nothing short of outstanding. From the initial viewing to the final closing, Michael's professionalism, knowledge, and dedication were evident every step of the way. What sets Michael apart is his genuine commitment to his clients' best interests. He was always available to answer any questions or address any concerns I had, and he ensured that I felt confident and informed at every stage of the transaction. You know a real estate agent is the one to trust when he tells you the problems of the property right off the bat. Straightforward, honest, and patient. Truepenny's Greenwich on a whole has been very helpful. Thank you for the smooth transaction.
1/5
GoogleFalsePenny’s After the viewing they don’t care about you anymore. I had a LOT of problems and headaches because of this agency, the worst of London (from a the main door broken, the shower not working, cold and noise coming from a broken window, not this being out fault but having to deal with because the agency wouldn’t help us) do not trust them when they say they will help, I was desperate uncountable times and had bad anxiety. Our last problem was the deposit, they wanted to keep most part of it and leave us with nothing, we needed to ask for a external check and we won the case, the agency was just trying to keep our money. DO NOT RENT WITH THIS AGENCY.
1/5
GoogleFrom all the agencies I have rented flats, this is the worst without a doubt. From hiding the landlord important things that he should’ve know, to treating the tenants really poorly, to not helping us and wanting to keep all the deposit (we claimed and after someone from outside the agency checked it we won the case) Biggest scam ever.
1/5
TrustpilotHorrible experience
For anyone who wishes to conduct business with Truepennys, ensure you check that white goods are in working order, request a clean as you may end up with a filthy flat, check fixtures in kitchen and bathroom and the integrity of the walls and flooring before proceeding.
1/5
TrustpilotWORST AGENCY (scammers)
From all the agencies I have rented flats, this is the worst without a doubt. From hiding the landlord important things that he should’ve know, to treating the tenants really poorly, to not helping us and wanting to keep all the deposit (we claimed and after someone from outside the agency checked it we won the case) Biggest scam in a while
4/5
GoogleRating only, no written review.
1/5
GoogleWould never recommend this agency, I am taking based on my own experience with Mariem; she is not willing to help the tenants and hide a lot of things from the landlord too. It is disgusting to deal with people like this, that don’t want to work or help their clients.
Hi Marta, I have looked into this matter before responding. Mariem is a very highly regarded property manager with many years experience, your review is libellous, misdirected and unacceptable. Truepenny’s have no involvement in the issue you have raised! Your security deposit was lodged with the Deposit Protection Service (DPS)- an independent, government approved scheme. The deposit return is still ongoing with the DPS. According to the 3rd party check-in and check-out reports, the flat was returned to the landlord in a state that was a lot worse than how it was received. In section 2.28 of your tenancy agreement it states that you should take precautions to keep the property in the same condition as you found it. This has been explained to all parties in various emails and several phone calls. Section 1.25 of your tenancy agreement states that deposit monies owed will be refunded to the lead tenant. You must understand that even though you are three individual people, the law in the UK treats the tenant/s as ‘jointly and severally liable’ which means that you are essentially one. I understand that there have been issues between you and your co-tenants. They need to be resolved between yourselves, it is your responsibility to come to an agreement. Giving us a one-star reviews is an incredible shame, it is misguided frustration at the wrong party.
5/5
GoogleI've had a great experience renting with Truepenny's so far. There was a maintenance issue with the flat on the morning of my move in and the whole team rushed to get it resolved within a few hours. Madison in particular has been super friendly and helpful. Thanks to the team, highly recommend!
Dear Jaden, Thank you for your wonderful review! Glad we helped resolve the issue in a prompt manner. Best wishes from the Truepenny's team
5/5
GoogleGreat service from Mariem since she started working on my tenancy. Quick responses to issues, personable and professional. Great work.
5/5
GoogleFantastic service from a top class Management Agency that I have been with for a long time! Mariem has been amazing and always gone above and helped looked after my property. Thank you Mariem and TruePenny!
5/5
GoogleI had a booking with Sarah for one property. She was very professional on her job, was very kind, and clear about facilities of the property. Thank you for the good service.
5/5
GoogleGreat service! I announced the end of my lease on a Sunday night and had already 5 short visits planned on the Wednesday, that were done successively in less than an hour! Many thanks Sarah!
5/5
GoogleI've had several interactions with Sarah Gillett recently. I've found her to be very proactive and takes the time to listen to what we're looking for, without being pushy. I also appreciate that she provides a balanced view of what's going on in the market. In these changing times, it's important to find estate agents who you can trust and Sarah has certainly gone a long way to demonstrating that Truepenny's stands out in this respect.
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Greenwich (38 King) has the most, with 237 reviews rated 3.9 out of 5, followed by Greenwich (1A The Village) with 190.
The two Truepenny's Property Consultants offices, by town:
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