Trusted Agent profile
★★★★★
372 reviews across 2 offices and 2 platforms
Truepenny's Property Consultants has two offices, all in Greenwich. Together they have 372 reviews on two platforms, rated 4.2 out of 5 overall.
317
Reviews on Google
All 2 offices
55
Reviews on Trustpilot
Business-wide
Truepenny's Property Consultants's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAs a first time buyer Wallace Jaffray and the team at TruePenny's were absolutely outstanding from start to finish. They kept me updated of progress and acted as a liaison between myself and the seller where necessary. The team were extremely patient and helpful while I tried to keep on top of a really poorly run conveyancing process courtesy of RG Law. I would not hesitate to recommend Truepenny's Greenwich.
5/5
GoogleWe were tenants working with Truepenny's for 20 months. Extremely professional service, very friendly with the customer at the forefront of their minds. Couldn't recommend enough!
Glad to hear you were happy with our service and thank you for taking the time to post a review! Best of luck with everything going forward, please get in touch if you ever need us in the future. Kind regards, Truepenny's
5/5
GoogleHayden, Georgia-lea and team are very helpful and quick with responses
5/5
GoogleExcellent attention to detail and professional service throughout. A big " shout out" to Wallace and Hayden in Greenwich and Georgia-Lea for all the hard work.
5/5
GoogleI had an excellent experience looking for a flat, which is rare with London estate agents. Hayden was extremely professional and helpful, answered all my questions and was always easy to reach - the team worked swiftly, transparently and effectively. Would recommend for landlords and tenants alike.
5/5
GoogleMy experience with Truepenny's was beyond perfect. It is the very first agency that helped me a lot in the process of renting the property. It has taken me much longer other times and with Truepenny's it all went smoothly and faster than I expected. I truly reccomend the agency. I am giving 5 stars for my experience with them.
5/5
GoogleTruepenny's have been a delight to deal with. Nothing is too much trouble, and they are courteous, quick and attentive in their dealings. Having had the misfortune to have previously dealt with a great number of very mediocre estate agents in London as a prospective tenant, it was very refreshing to be looked after by Truepenny's. I thank them and wish them continued success.
5/5
GoogleI find Truepenny's to be professional and efficient. Exactly what you need from an agent.
5/5
GoogleI have used Truepenny's for all my sales since they first started and I have just sold another flat through them at the asking price. I do not use any other estate agents as I believe in working with the same team, have a laugh and get things done. I can recommend them and I rarely recommend anyone!
5/5
GoogleTruepenny's Charlton are a great, friendly team, who are super responsive to tenant needs, and make for a smooth rental experience. Georgia-Lea is a real asset, and went the extra mile to ensure we were always well looked after, and that our Landlord was doing his bit. Thanks Truepenny's!
1/5
GoogleI highly don't recommend , they are some cowboys liars , problems with the deposit, late answer to emails ,try to intimidate ,i really advise to avoid those sharks and go for a bigger company , better pay more money instead having problems at the end , if i could rate them less than one star i would do .
1/5
GoogleFrom we moved to the flat we asked them to find a solution with the windows, beacuse the was in the 9th floor and near to the river in Woolich and the winter was terrible we could hear how thw wind entered in the flat. They sent three “handy mans” in different time and all of them said the same, the landord needed to change the windows. They never found a solution. After the flat had oudor from the pipes, we asked them a plumber because the pipes had a structural problem and they send a plumber who asked them £300 for one hour so they decided to sent us the invoice for we paid it. We refuse because they never checked if the plumber made the work (the plumber wanted to earn for 3 hours when he was only 1 hour), but didn’t mind. I was lucky becuase I asked my neighbour stay in my flat while the plumber was there. Finally they are threatening me because if I do not contract a cleaning company before handing them over the department they could keep part of my deposit, it is as if they are forcing me to spend yes or yes on professional cleaners, even asking me to send them the proof we contract that cleaning company.
Thank you for your feedback, It is disappointing to see that you are not happy, however I would like to respond to your points. Your complaint relates to a property that is managed through the Charlton office, who arranged for three different specialist opinions on the windows and the conclusion from all three was that there was not a defect with the ‘seal’ and there was nothing to be done about the windows. It was simply how they were designed (as per the entire building). Your views about any draft coming through the windows were not shared by the three contractors, previous tenants in the property or since you have moved out by the new tenants. The Landlord also did not agree and therefore instructed us to take no further action. Regarding the ‘odour’ and blocked drain pipes this was caused by your actions and misuse which under the terms of the signed tenancy agreement was therefore your responsibility to pay/remedy. As you requested assistance at a specific time we organised a third party contractor to attend at that time. They originally charged for an 1.5 hours’ worth of labour which you said was only an hour. We then disputed this on your behalf and subsequently got there bill reduced accordingly for you. Regarding the check out process and cleaning we categorically did not threaten you, we simply issued a standard email detailing that as part of the check out process it was your responsibility to ensure that the property was left in the same condition as when you moved in (as per the check in report) and that if a professional clean was conducted at check in then the same would need to be done at check out. Unfortunately I do feel that your damaging review and public false statements are unfair and unjust against Truepenny's. We are an independent company who have followed and adhered to the correct codes of practice and legislation throughout the tenancy. We have also acted in line with our government approved independent redress scheme and regulated deposit protection service at all times and unfortunately at no point prior to your review did you make an internal complaint or complaint to our redress scheme or the ADR which would have been expected in this case. Please contact me should you wish to discuss the above further. Kind regards, James Callcut Director
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Greenwich (38 King) has the most, with 237 reviews rated 3.9 out of 5, followed by Greenwich (1A The Village) with 190.
The two Truepenny's Property Consultants offices, by town:
