Trusted Agent profile
★★★★★
372 reviews across 2 offices and 2 platforms
Truepenny's Property Consultants has two offices, all in Greenwich. Together they have 372 reviews on two platforms, rated 4.2 out of 5 overall.
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Truepenny's Property Consultants's two offices, most reviewed first. Each has its own page.
Showing 317 reviews on Google only. Show every review
5/5
GoogleMe and my partner were looking for a flat in London, we used Truepennys to support us during the search and for the offer process for one of our favourite flats. We ended up signing a contract for another place, but the support we received from Madison and John was so good; they were easy to reach, communicative; they answere all our questions quickly and in a very helpful way. If we ever look for another place, we'll definitely reach out to them again!
5/5
GoogleWe just moved into our new flat with Truepennys and Anna was superb throughout the process. She responded swiftly and answered all questions we had - even out of hours! Looking forward to getting settled in.
5/5
GoogleAnna was incredibly helpful when showing me a property I was interested in purchasing. I was somewhat unfamiliar with the area, so it was very refreshing to hear another woman's honest perspective on it r.e. safety and good nightlife spots.
1/5
GooglePoor poor service.
1/5
GoogleTerrible experience, terrible estate agent. Stole part of our deposit on a technicality about professional cleaning. We paid ~£450 for a professional cleaning (this was stipulated in the contract) on the day of move out, yet they still took a large part of our deposit due to the cleaning being done before we moved out. Common sense would tell you that it would be impossible to let the cleaners in after moving out. However the great minds at truepennys evidently lack this basic skill. Maybe Mariem or Valencia could shed some light on this.... But good luck getting a reply out of either of them. In the end, after lots of back and forth with the DPS, we were able to recover around half of the money Truepennys falsely claimed from our deposit.
For clarity, the deposit dispute relating to this tenancy was referred to the independent Deposit Protection Service for adjudication. Having considered the evidence submitted by both parties, the DPS adjudicator found that the cleanliness of the property had deteriorated during the tenancy and that the tenants were liable for additional cleaning. An award was therefore made, with the balance of the disputed cleaning claim returned because the adjudicator considered that awarding the full amount would have constituted betterment. The outcome was determined independently by the DPS. It was not a decision by Truepenny’s simply to retain deposit monies. We fully respect your right to express dissatisfaction with your experience, but any suggestion that Truepenny’s dishonestly or improperly retained the deposit is rejected. For reasons of confidentiality, we will not discuss further details of the tenancy publicly.
1/5
GoogleDisgusting estate agent. They stole part of our deposit in regards to professional cleaning job. We paid around £450 for a professional cleaning job (this was included in the contract) on the day of moving out, and they still took a large part of our deposit due to the cleaning being done before we moved out. Truepennys, feel free to deny this, because I know you will, but we will just attach another review with evidence. So I suggest you don’t even try it. But, they got part of it back to us, just under half the money! Amazing, thanks truepennys!! Oh and by the way, Mariem and Valencia are some of the most useless, rude agents ever. In fact, she even shouted at us down the phone when we asked some simple questions. All in all, DO NOT go with these estate agents. They are awful. Thanks :)
We must correct the serious allegation in this review that Truepenny’s “stole” any part of your deposit. The cleaning deduction was referred to the independent Deposit Protection Service for adjudication. Having considered the evidence submitted by both parties, including the tenancy agreement, independent check-in and checkout reports and your cleaning receipt, the adjudicator found that the cleanliness of the property had deteriorated during the tenancy and that the tenants were liable for additional cleaning. An award was therefore made in respect of the cleaning claim. The balance was returned because the adjudicator considered that awarding the full amount would have constituted betterment given the condition of the property at the start of the tenancy. It is therefore inaccurate to describe the outcome as Truepenny’s having “stolen” money, or to suggest that the claim was rejected as false or decided merely on a technicality concerning when your cleaners attended. We must also correct the suggestion that our team failed to respond. Our contemporaneous correspondence records repeated assistance with the DPS process, for which you thanked our team on several occasions. You are of course entitled to express dissatisfaction with your experience. However, an allegation that Truepenny’s stole money is a serious allegation of dishonesty which we wholly reject. For reasons of confidentiality, we will not discuss any further details of the tenancy publicly.
1/5
GoogleRating only, no written review.
1/5
GoogleI’ve just read Truepennys response to my previous review. Their response is empty and their claims have no basis. I stand by what I said. Whatever you do, do not work with this agency. They only mean trouble. There are plenty of other estate agents much more reputable and safe compared to them. Peace out ✌️
1/5
GoogleRating only, no written review.
Hi Elena, Really sorry to see your review. I’ve looked into this and understand that you’re hoping to view one of the properties we currently have available to rent and are waiting for the tenants' confirmation to gain access. I appreciate that how frustrating it can be when you’re keen to arrange a viewing. Unfortunately, we do need to work around the tenants’ availability. Please be assured that we’re doing our best to arrange this and we’ll be in touch with you as soon as we’re able to confirm a viewing. Thank you for your patience and understanding.
5/5
GoogleI live in New York and had to sell my apartment in Greenwich. John and his team helped us to sell. The level of service, engagement and professionalism is exceptional. I highly recommend to work with John and his team if you're doing any property purchases or sales in London.
5/5
GoogleProfessional and very friendly service. Managed to rent out my property with them and no problems so far. Highly competitive fee structure and much fairer than I saw with other companies. Chloe, Bhav and the team managed to find a great tenant within a week of posting the ad. Thanks guys hope it continues to go well.
1/5
GoogleStay away from this agency. They will try to keep your deposit and be absolutely not helpful through this process.
Hi Pauline, We are very sorry to receive your review and to hear that you have been unhappy with the deposit repayment process. Truepenny’s does not hold tenants’ security deposits. Your deposit is held independently within a custodial deposit protection scheme, which provides a formal process for considering any proposed deductions. Where the tenant and landlord cannot agree, either party can refer the matter to the scheme’s independent dispute resolution service. We appreciate that this process can be frustrating and are sorry if you felt that our communication or assistance did not meet the standard you expected. We would be happy to review the matter and explain the current position clearly. Please contact our Greenwich office directly so that we can look into your case and assist wherever possible. Kind regards, Truepenny’s
5/5
GoogleAnna from Truepenny's is the loveliest, most efficient and friendly estate agent we've ever come across. Fantastic service from the viewing to the documentation and we found our dream flat. Thank you!
Thank you so much for your wonderful review! We’re delighted to hear that you received such friendly and efficient service throughout the process. We’ll be sure to pass your lovely comments on to Anna, who will be thrilled to know she helped you find your dream flat. Wishing you every happiness in your new home! Best wishes, The Truepenny’s Team
5/5
GoogleI’d like to thank Madison for her help throughout the buying process, before during and after, being first time buyers Madison put us at ease, and helped me and my partner step by step throughout the process, keeping us thoroughly updated and communicated with us regularly to make sure we understood and were happy and comfortable. I highly recommend Madison’s expertise and passion for the job she does, she will find you the exact right fit for you and I can’t thank her enough.
5/5
GoogleA great experience with Truepennys and I would recommend them. John was really honest and helpful from the start. Their fees were the cheapest compared to other agents and they tried to get me the best price compared to other agents. They even read my meters for me after completion as I was away, and flagged a maintenance issue they discovered one time on viewings, offering to send someone to fix it. It went a bit quiet at one point and I had to call for updates but I would rather that than be hounded with phone calls. I felt in control of the experience and they listened and acted on my instruction. Both John and Wallace were great to work with - thanks Truepennys!
5/5
GoogleI had such a positive experience with Truepennys and honestly couldn’t recommend them enough. The whole team were incredibly friendly, helpful and supportive throughout, and always made me feel like I was in safe hands. They were responsive, professional and genuinely went the extra mile to make everything as smooth and stress free as possible, anything that needed fixing it was done immediately. Thank you to everyone at Truepennys, especially Laura and Georgia-Lee!! it was truly appreciated!!! David :)
5/5
GoogleGreat service from start to finish, staff professional and courteous, good communication throughout the whole selling process. Highly recommended!
Hi Sharon, Thank you very much for your kind review and recommendation. We’re delighted to hear that you received professional, courteous service and clear communication throughout the sale. It was a pleasure helping you, and we wish you all the very best for the future. Kind regards, The Truepenny’s Team
5/5
GoogleI would genuinely recommend using Truepenny’s Charlton if you want to sell your property. From the initial valuation (which was much more realistic that other overly inflated figures from other estate agents) the service by the team in the Charlton branch was excellent. We were trying to sell our flat in an already difficult market but Bhavi and David secured many viewings over the summer and finally an offer was made. The team were always available to help and nudge things along. I’d happily use them again.
5/5
GoogleI've recently bought my first home through Truepenny's in Charlton. Through the process of viewing properties I've met a good few estate agents and I have to say David at Truepenny's came across as the most honest and straightforward. No estate agent script or nonsense, no opening of cupboard doors and saying "look you've got a cupboard" (I've seriously had that before) and most importantly, no BS. I also thought the staff at Truepenny's went the extra mile, having seen the property online over the weekend I called the office on a Monday morning and they did a viewing the same day. And finally I was flying by a wing and a prayer at times to get everything across the line and I appreciated David's patience in all of that. I can highly recommend Truepenny's and would certainly use them if I was to sell or rent out my home in the future.
1/5
GoogleTruly the worst service one could experience from an estate agent. John and Mariem were extremely unreasonable, obstinate and down right rude. Refused to request items from the landlord like removing furniture and allowing keys to be returned early at end of tenancy. Our boiler broke on one of the coldest days in winter and we had to quote the unfit for habitation act before they responded to my requests to send someone to fix.
Hi Sophia, I am very sorry to read about your experience. The concerns you have raised regarding communication, the handling of your requests and in particular, the loss of heating during cold weather are taken very seriously. While some requests, such as removing a landlord’s furniture or changing the arrangements for returning keys require the landlord’s agreement, we should always communicate the position clearly and courteously. I am sorry that you did not feel properly supported and would welcome the opportunity to review the correspondence and maintenance timeline fully. Please contact me so that I can investigate what happened and respond to you directly. Kind regards, Ryan Vella
5/5
GoogleDavid, Bhavi and the team handled the sale of my property in Charlton with the utmost professionalism and efficiency. They were also friendly and great to deal with on a personal basis. Highly recommended.
1/5
GoogleRude and unprofessional agency. Best avoided.
Hi John, I am sorry to read your review. We have reviewed our records and the only correspondence we have been able to identify was a standard request for information to help us register your property search and arrange a viewing. We would never intend for this to come across as rude or unprofessional and I would be grateful if you could contact me directly through the office with any further details so that I can understand what prompted your concerns and investigate the matter properly. Kind regards, Ryan Vella
5/5
GoogleJohn, Maisie and Istvan couldn't have been more helpful with my property search. Very knowledgeable and kind.
Thank you very much for your lovely review. We are delighted to hear that John, Maisie and Istvan were so helpful, knowledgeable and kind throughout your property search. We will be sure to pass your comments on to them. It was a pleasure assisting you, and we wish you all the very best in your new home. Kind regards, The Truepenny's team
5/5
GoogleA lovely experience from the team here at TruePenny’s to begin and end the festive period last December! The team handled and guided us through our property search through various viewings. Istvan gave his expert opinion and I am so happy I trusted it as I am enjoying the comforts of my new home. Will absolutely recommend as John was a pleasure and placed me with Istvan, a wonderful team all round!
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Greenwich (38 King) has the most, with 237 reviews rated 3.9 out of 5, followed by Greenwich (1A The Village) with 190.
The two Truepenny's Property Consultants offices, by town:
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