Trusted Agent profile
★★★★★
215 reviews across 2 platforms
38 King, William Walk, Greenwich, London, SE10 9HU, Greenwich SE10 9HU
Truepenny's Property Consultants's Greenwich office at 38 King is rated 4.0 out of 5 across 215 reviews on two platforms, including 160 Google reviews rated 4.2. The 55 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
TrustpilotThe team at Truepenny’s East Dulwich…
The team at Truepenny’s East Dulwich were absolutely fantastic and made the whole experience smooth and professional. With particular thanks to Kyley who got the job done to sell our flat in no time at all, especially in a difficult market. The whole team who supported the sale were friendly, genuine and comprehensive in their knowledge. I would highly recommend to anyone considering a sale in the area!
4/5
TrustpilotIt was a great experience working with Truepenny’s
It was a great experience working with Truepennys, especially with Conor. Despite the challenging circumstances surrounding my rental property, he worked tirelessly to find a suitable tenant. What I appreciated most was his ability to balance professionalism with a great sense of humour, which made a real difference during some of the more stressful moments. I truly appreciated his support throughout the process and would happily recommend Truepennys and Conor to others.
1/5
GoogleTruly the worst service one could experience from an estate agent. John and Mariem were extremely unreasonable, obstinate and down right rude. Refused to request items from the landlord like removing furniture and allowing keys to be returned early at end of tenancy. Our boiler broke on one of the coldest days in winter and we had to quote the unfit for habitation act before they responded to my requests to send someone to fix.
1/5
TrustpilotTruly the worst service one could…
Truly the worst service one could experience from an estate agent. John and Mariem were extremely unreasonable, obstinate and down right rude. Refused to request items from the landlord like removing furniture and allowing keys to be returned early at end of tenancy. Our boiler broke on one of the coldest days in winter and we had to quote the unfit for habitation act before they responded to my requests to send someone to fix.
5/5
TrustpilotBought our first house with truepennys…
Bought our first house with truepennys East Dulwich and it was a brilliant experience. As first time buyers, Trudi was always on hand over phone or email to answer our questions. Trudi was extremely helpful during the whole process, and when we had some issues she made sure they were sorted instantly - very excited 10/10 would recommend.
5/5
GoogleA lovely experience from the team here at TruePenny’s to begin and end the festive period last December! The team handled and guided us through our property search through various viewings. Istvan gave his expert opinion and I am so happy I trusted it as I am enjoying the comforts of my new home. Will absolutely recommend as John was a pleasure and placed me with Istvan, a wonderful team all round!
5/5
GoogleWould highly recommend Truepenny’s if you’re looking to sell your home. John was genuinely one of the nicest people I’ve met, always helpful and very personable. I chose Truepenny’s as they took a genuine interest in my home and weren’t at all pushy (unlike a lot of others, which I hate). We set a realistic price and they found a buyer within a week! Overall a great experience so a big thank you to John and the team 👍🏼
1/5
GoogleReview for Flat 55, Cavatina Point: The landlord of this property is the biggest scammer. He sent us fake invoices from a company called “Your London Maintenance.” The company doesn’t even exist. It’s funny how he thinks that the invoices are believable. There’s no way a company can decorate the whole place, remove dumps and furniture, supply a new chair, bed, and all of that at once. If you search for the company, it doesn’t even exist. I’ve attached the invoices so that everyone can see what he did. Moreover, he told the company to write on the invoice that the window cracks are due to the tenant’s fault. I anonymously called the number on the invoice, and they told me that the crack is due to the window being poor quality and has nothing to do with me, as it is an internal crack. Do you truly think we’re four years old? I was asked to remove my previous review in exchange for support, but I faced even more issues. This has been the most unprofessional company and landlord I've encountered. The landlord and Mariem was a nightmare. I understand that the cost of living crisis is hitting the landlord hard but trying to withhold more than my entire deposit (£3,393) and falsely accused me of damages is not right. Thankfully, the DPS helped me recover my money. It's disheartening to see a landlord in his 50s abuse his position toward someone less than half his age. I’m grateful that my new landlord and my new estate agent is absolutely amazing and is the exact opposite of Truepenny’s. (Edited to add the evidence of invoices and phone call)
5/5
TrustpilotGreat process buying a house
We’ve recently bought a house with Trudi and she has made the whole process as easy and pleasant as possible which is a rare thing these days! She was always been on hand to answer any questions and requests we had (and we had a lot as first time buyers!) and she really pulled it out in the last few weeks before exchange when multiple issues came up last minute. Would highly recommend her and the rest of the Truepenny’s team!
1/5
TrustpilotValencia is one of the worst…
Valencia is one of the worst consultants I have run into. She is currently the property manager in our flat; she is unresponsive to our emails about repairs, blames us for bringing these issues to light, and will take no accountability for her own actions (or inactions). Our dishwasher and washing machine were not working which we noticed immediately upon entering the flat. We logged these issues on the platform Truepenny’s requested. These issues were then ignored along with our repeated emails. We had no choice but to contact their contractor directly. We were then reprimanded for doing so. Valencia was on holiday so didn’t respond for weeks and then was unapologetic about the fact that nobody helped us in the mean time and proceeded to be super rude and condescending on the phone (shocker!!!). Would not recommend.
5/5
TrustpilotNo.1 Estate Agents in Bromley!!!!
The team at Bromley are absolutely incredible, supportive and caring. Andrew is exceptionally helpful with his very welcoming smile and dedication to ensuring that you get 5* treatment.
5/5
TrustpilotWe had exceptional help from Andrew and…
We had exceptional help from Andrew and the team when recently selling our house. They were very friendly and professional. We would definitely recommend them.
5/5
GoogleMariem took over the management of my flat after my property manager left the company. Mariem quickly resolved some of the issues that had been ongoing when she took over. Some significant repair work was needed - Mariem was proactive in dealing with the freeholder, responsive to my calls and always pleasant to deal with. Definitely one of the best property managers I've dealt with!
1/5
TrustpilotWorst property agent
This is the worst property agent I have ever seen. The advertised rent was 1,650 pcm. However, the agent tried to negotiate with me to uplift £50 because they say it's instruction by the landlord as the property is very popular and there are 8 viewings are scheduled afterwards. I unwillingly uplifted £25 and it's agreed. Then, there was another problem. The agent say its earliest move-in date is 2 weeks after acceptance of the rent by the landlord which is never explained and mentioned in the advertisement which confused me a lot. I need to get in the property as there was time limit and my wife strongly wanted to move in to the property. But to be honest, I really hate this property agent. I'm already planning to move out from this property.
5/5
GoogleI had the pleasure of working with John and his team on the sale of my property and couldn’t be happier with the experience. John was professional, proactive, and supportive throughout, providing honest insight and transparency from start to finish. Communication was excellent and always responsive. Highly recommended for anyone looking to sell.
1/5
TrustpilotAlex from Truepennys Dulwich is every…
Alex from Truepennys Dulwich is every cliche of an estate agent, condescending, dismissive, rude, with a superiority about himself, words cannot describe how awful this man is & this is from a phone conversation. If this is how he is on the phone, from an initial phone call, be grateful he didn’t do business with you.
5/5
GoogleI recently rented through Trupenny’s Letting Agency, and my experience was outstanding. Mariem, the Property Manager, and Valencia, the Assistant Property Manager, were exceptionally professional at every stage of the tenancy. They addressed all my concerns with great care and were incredibly supportive throughout the process. They handled my enquiries promptly and effectively, liaising seamlessly with the landlord and keeping me well-informed every step of the way. I truly appreciated their attentive service and would highly recommend Trupenny’s for anyone looking for a reliable letting agency.
5/5
GoogleI am grateful for the exceptional service provided by Poppy from Truepenny’s Greenwich even after the purchase of my property was finalised. Her commitment to ensuring my satisfaction extended beyond what was expected. From assisting with minor queries and even contacting the old owners, Poppy went above and beyond to ensure a smooth transition into my new home. Her genuine care and dedication exemplify what it means to provide good customer service. I am truly impressed and grateful for her unwavering support.
5/5
GoogleI had the pleasure of working with Madison to find my first rental, and I couldn’t be more grateful for her help. As a first-time renter, I had a lot of questions and concerns, but Madison was incredibly patient, kind, and thorough in explaining everything to me. She made the entire process so much easier and stress-free. I also want to thank Mariem and Valencia for helping me with the document checks and signing the contract, they were both fantastic. I felt supported every step of the way. I highly recommend Truepenny's for anyone looking for a smooth and positive renting experience! (:
5/5
GoogleWe had a pleasure of working with Madison to find our new rental home and couldn’t be happier with the help and service we received with her and the rest of the Truepennys staff. Madison in particular has made us feel reassured after having a bad experience with a different estate agency and she lead us through the process with great clarity. We felt that the communication was exceptional and minimized the anxiety that came with looking and arranging a new rental place. We would highly recommend Truepennys to anyone looking for a place and thank Madison and the rest of the team for their help!
5/5
GoogleGreat experience buying a house through Truepennys! John was super responsive, friendly and helpful throughout. He kept me updated, chased things when needed, and made sure I always knew what was happening. Thank you for making my first purchase such a positive experience!
5/5
TrustpilotBest progression in London!
The team at Truepennys worked incredibly hard and were a pleasure to deal with throughout. I did get the impression they hadn't sold many school or loft conversion apartments before, as there was some uncertainty around the service charge. That said, they secured an offer within three weeks of the flat going on the market.
5/5
GoogleMy experience with Valencia and Mariem at Truepennys was vastly superior to my previous dealings with all agents in the area. They both helped massively with helping me rent a rally nice place before getting onto the property ladder, and I would recommend their way of doing business to anyone!
So glad to read your kind words of your great experience with Mariem and Valencia. It is very much appreciated. Wishing you all the best in your new home!
5/5
GoogleSelling a house in Greenwich in Spring 2024 is challenging to say the least. However John and Madison provided what turned out to be accurate initial advice and after a short time on the market (and after several viewings) a very good offer from a buyer with a 4 week deadline. They both assisted us through the stressful (due to the tight timescales) selling process and we are delighted that we managed to sell and move to our new home. I can thoroughly recommend John and Madison who will get to know your property and provide a first class service from start to finish. Thanks guys!!
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Truepenny's Property Consultants's Greenwich office has 215 reviews across two platforms: 160 on Google, 55 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Truepenny's Property Consultants is rated 4.0 out of 5 across all 215 reviews, and 4.2 out of 5 on Google from 160 reviews, checked 9 October 2026.
Truepenny's Property Consultants, 38 King, William Walk, Greenwich, London, SE10 9HU, Greenwich SE10 9HU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.