Trusted Agent profile · Greenwich
★★★★★
215 reviews across 2 platforms
38 King, William Walk, Greenwich, London, SE10 9HU, SE10 9HU
Truepenny's Property Consultants's office in Greenwich, at 38 King, is rated 4.0 out of 5 across 215 reviews on two platforms, including 160 Google reviews rated 4.2.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
1/5
TrustpilotPlease take your business elsewhere
Was keen to engage them to help to sell my property in SE London. They spent 15 minutes on the phone telling me how superior their service levels are, then failed to send me the one line email they'd promised to send immediately after the call. I waited a day or two, nothing ... sent them an email, ignored ... called and left messages ... nothing. Their customer service is in fact far inferior to the competition, not superior.
1/5
TrustpilotUnreasonable deductions and unprofessional behavior
The landlord initially agreed to let us rent the property for £2,300/month, but at the last moment, after we had already prepared to sign, he refused to proceed unless we agreed to pay £2,500/month, leaving us no choice as we were students about to be without a home. We paid a £2,884 deposit to the agency and hired professional cleaners (£200) when moving out. The landlord then brought someone along and claimed it wasn’t clean enough, charging us another £160, even though the issues he pointed out had already existed when we moved in. He assured us at that time that no more deductions would be made and the deposit would be fully returned. Afterward, he blocked me and ignored all contact. Months later, when I pursued the matter legally, he suddenly claimed additional damages for a mirror that was already broken before we moved in, and the agency failed to provide proper check-in photos to protect us.
5/5
GoogleThe most professional and friendly estate agents I ever had to communicate with. They truly seem to care and will give you all the information and advices that you might need! I'd like to especially thanks Mariem and Chloe whom I've been in contact with during the process. Xx
Hi Maya, Thank you for your kind words! So nice to read! Kind regards, Ryan
5/5
GoogleI have worked with Truepenny's for several years but the lettings consultant Anastasiia was one of the best I have worked with!! She would always kept me informed of important information regarding the tenancy …
5/5
GoogleWe highly recommend Truepenny's agency in Greenwich. John Morritt and Wallace Jaffray were extremely helpful, efficient, friendly, and professional throughout. Buying a property is very stressful, and I had many questions, but John and Wallace made the entire process much easier and stress-free. An outstanding service from beginning to end.
5/5
TrustpilotAnastasiia has been very helpful
Anastasiia has been very helpful and made my flat hunting experience easier for me. I can always rely on her for help. I’d glad to have a great experience in securing a place to live
5/5
GoogleI have moved to London, had a very difficult time finding residency as housing market is overheated. Eventually, I found a property, decided to move forward. Process was complex for foreigners. Yet, this location of Truepenny's managed to secure the deal and to close it. Meriem and all of its members were genuinely helpful; they really try to help you out. At the end of the day, they were one of the nicest people I met in Britain. Trust me, go here, you won't regret it.
5/5
GoogleI highly recommend Truepenny's. We had a major fire in our building and needed to find a place to rent so we approached Truepenny’s. It was a very stressful time for us - Sarah and Ana were absolutely brilliant, they were extremely friendly and communicative and they really helped us out. Ana and Sarah really went the extra mile and pushed the insurance company so that we could move in quicker and it made a huge difference. I couldn’t recommend them strongly enough, they really go above and beyond.
5/5
GoogleI highly recommend Truepenny’s. Million thanks to Valencia Josephs who did a great job. She was very approachable and helpful throughout the process. She is also knowledgeable about the area and she shared with me some of her thoughts and opinions which I appreciated a lot. The process and handover went smoothly. Thanks to Valencia - she truly is an asset to the team. If ever I’d rent again, or buy a property in the area, I’ll go to Truepenny’s first, look for her and enquire. Every time I have concerns or queries, she helps me without hesitation. I remember an agent from a different letting agency in Petts Wood as I was expanding my flat hunt and our experience was unpleasant. Firstly, the agent broke the house key as he tried to open the door of the property, hence had to cancel the appointment and asked us to reschedule which was annoying as I was so busy, only to find out that he took us to the wrong property (I went to the right property but was told initially that it wasn’t the right one). Secondly, he had this vibe that he was not enjoying his job. He didn’t even care to show us around. We showed ourselves around the flat instead. Even if we liked one of the properties he showed us, we decided not to make an offer because we felt that he didn’t deserve to get some credit as we didnt feel valued as his client. Luckily, I did not experience the above with Valencia/Truepenny’s. Also, when we visited their office to submit our proof of ID/passports, everyone there was so nice and accommodating. As for Mariem, our property manager, every time I have queries, she attends to them promptly. I feel great about them so far. I know that I can trust them and that they will do everything to assist me because they value me. Thank you Truepennys Greenwich. Keep up the good work. I hope you continue to help prospective tenants or home owners to find their new home.
5/5
GoogleI've been letting my property through Truepenny's Greenwich for a number of years and have had a great experience working with Mariem and her team. Mariem is always swift at getting back to me and helping deal with any situation related to the property. I cannot recommend her enough!
5/5
TrustpilotGreat property management service
Truepenny’s have been great property managers for us. Would highly recommend if you are looking to rent out your property.
5/5
GoogleEver since Truepennys took over the management of my rental property my life has become so much easier, and this is without doubt due to the effort and assistance of Ana who looks after it for us. She is simply excellent at her job, nothing is too much trouble and she replies and handles any queries straight away. Would definitely recommend Ana if anyone is looking for an agent to manage their property!.
5/5
TrustpilotTruepenny's Brockley
It was a pleasure to have Jamie and Wallace assist us with the purchase of our home. They were extremely kind, present without being pushy, and very patient as we dealt with some hiccups that came up along the way. Shawn, who gave us a second viewing of the property, was also very helpful. Absolutely recommended!
5/5
GoogleMy husband and I would just like to give a shout out to Ana Apostu! Through the past year or so that she's been our Property Manager, she's been just amazing - so professional, resourceful, efficient, prompt and, yes, kind in attending to our queries or any business related to our property. What an amazing work ethic! We can't express our appreciation enough. Many thanks for the 5-star service and support, Ana!
5/5
GoogleI highly recommend Truepenny's. We rented a flat with them and they made the process so quick and easy for us since our first contact that I am impressed. Chloe and Marien were absolutely brilliant, extremely friendly and communicative and really helped us out. The maintenance team is fast and super helpful. It's our first steps with them and I'm very happy with that so far. I couldn't recommend them strongly enough.
5/5
GoogleI had a great experience with Truepenny's, and with Valencia in particular. I rented my first flat in UK flat with them and Valencia was superhelpful with covering all my questions during the process. (I believe that part of them was silly due to my unexperience). I would definetelly recommend Truepenny's for anyone who is looking for the property.
5/5
GoogleMy experience with Trustpennys Greenwich was positive, and I appreciate Anastasiia’s help throughout the process. She was responsive and professional, making communication straightforward. Overall, everything went smoothly.
5/5
TrustpilotAn outstanding experience
I had an outstanding experience working with Valencia as my property manager while securing my first rental. Her professionalism, responsiveness, and attention to detail made the process smooth and hassle-free. She went above and beyond to address any concerns promptly and ensured everything was handled efficiently. It's clear that she genuinely cares about her clients and the properties she manages. Her dedication and exceptional service made all the difference, and I highly recommend her to anyone in need of top-tier property management.
5/5
GoogleThey have been truly amazing! So helpful and patient in every aspect! I have had issues with previous letting agencies and was a bit worried about how it would be with Truepenny's but they have succeeded our expectations. From our first contact with them and the actual move-in was less than 1.5 weeks! I would recommend them to anyone! Thank you so much Chloe and Marien for the incredible service!
5/5
GoogleA big thank you to the Truepenny’s team in Greenwich, who helped us secure and settle into our rented apartment a couple of weeks ago. Special mention to Ana, who dealt with all of the admin efficiently, answered our questions promptly and who resolved a maintenance issue speedily. Thanks also to Valencia, for introducing us to the property and to Chloe, who initiated the letting process. Great service all round.
5/5
TrustpilotA Seamless and Stress-Free Experience with Truepenny’s - Exceptional Service from Start to Finish!
I cannot recommend Truepenny's Estate Agents highly enough! From start to finish, my experience with them was nothing short of exceptional. Their customer service is second to none, and their professionalism truly sets them apart in the industry. From the very first interaction, the team at Truepenny's made me feel valued and supported. They were incredibly easy to approach, always taking the time to listen to my needs and answer any questions I had. Whether I was speaking with them over the phone, via email, or in person, they were consistently friendly, patient, and attentive. What impressed me most was their dedication to making the entire process as smooth and stress-free as possible. Selling a property can be overwhelming, but Truepenny's handled everything with such care and efficiency that I felt completely at ease. They kept me informed every step of the way, ensuring I was never left in the dark. Their professionalism was evident in every detail. From the initial property valuation to the marketing and viewings, everything was executed flawlessly. The photography and property descriptions were top-notch, showcasing my home in the best possible light. They even went the extra mile to accommodate my schedule, which I truly appreciated. The team’s communication was outstanding. They were always prompt in responding to my queries and proactive in providing updates. It’s clear that they genuinely care about their clients and strive to deliver the best possible experience. Thanks to Truepenny's, my property sold quickly and for a great price. I couldn’t be happier with the outcome and the level of service I received throughout the process. If you’re looking for an estate agent who combines expertise with a personal touch, look no further than Truepenny's. They truly deserve every one of these 5 stars!
5/5
GoogleShahana was an absolute sweetheart to my friend and I. We had never been to an estate agent before and she was so funny, accommodating, genuinely kind and beaming with loving energy. We felt so safe registering with Truepenny because of her, especially as students who rarely get taken seriously, we couldn't thank her enough! And thank you to Sarah too for being so open and kind as well!
5/5
GoogleThe team at Truepennys have been managing my property for the past two years. They’ve always been very responsive and helpful with any questions or issues me and my flatmates had. Special shout out to Valencia who’s always been extremely helpful!
5/5
TrustpilotMy experience with Trustpennys…
My experience with Trustpennys Greenwich was positive, and I appreciate Anastasiia’s help throughout the process. She was responsive and professional, making communication straightforward. Overall, everything went smoothly.
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