Trusted Agent profile
★★★★★
374 reviews across 2 offices and 2 platforms
Truepenny's Property Consultants has two offices, all in Greenwich. Together they have 374 reviews on two platforms, rated 4.2 out of 5 overall.
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Truepenny's Property Consultants's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCurrently having a property fully managed by Truepenny's: great service, staff is proactive, helpful and nice. Fee charged is also very competitive and much better than other providers. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHaving been a long standing client of Truepennys I can wholeheartedly recommend their services. They have a first class team of people who are committed and genuinely caring of their clients needs.PositiveResponsiveness, Professionalism
5/5
GoogleI can’t praise Hayden highly enough. He did everything he said he would, kept me updated throughout and gave good advice. It was an extremely positive outcome after just a couple of weeks. It is rare these days to get such a good service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleTruepenny’s offered me a consistently professional service. The agents were polite and helpful and the post-sales advice was exceptional - I felt in safe hands. I would definitely recommend.PositiveResponsiveness, Professionalism
5/5
GoogleSarah from Trupennys was amazing. A real asset to the company, as she was always professional, punctual, warm, engaging and made us feel comfortable and listened to. Highly recommend!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI rarely say this about any estate agents, but I have to say, Truepenny's were a pleasure to work with. Really professional staff, extremely polite and particularly knowledgeable about the local housing market and the process to completion.PositiveResponsiveness, Professionalism
5/5
GoogleTruepenny's property consultant Sarah Gillet was punctual, friendly, open and very polite. She has a professional manner and I found her very knowledgeable.PositiveProfessionalism
5/5
GoogleIt was a real pleasure having Sarah Gillett conduct the viewing of a property i was interested in, she was extremely polite answered all my questions and provided me with an excellent service. I've also noticed that Sarah is a hard worker as she returns calls at the end of her working day which is refreshing.PositiveProfessionalism
5/5
GoogleA great team effort helped to secure the sale of my home which had been previously with another agent for some time which ended with the sale not progressing as planned. Extremely helpful in guiding me through the process. I will have no hesitation in calling on Truepenny’s again. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAll staff were very helpful and accommodating from our initial viewing through to completion. Special thanks to Hayden on the buying/selling side and Wallace on the post offer/pre completion side for all their help. Both were always available and went the extra mile to ensure that the process went as smoothly as possible.
5/5
GoogleRenting in London is awful! But it’s always good when you have estate agents that are helpful. There aren’t many out there, but Truepennys are great. Sarah G helped us look for some place and was so kind when showing us around. Was reassuring and could answer all questions so little ambiguity. Even if she didn’t know, she’d go above and beyond to help.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleFrom day one, Georgia (property manager) was second to none. Communication was always fast, efficient and resolute. You’d think you were the only people she looked after! Often you hear the troubles that people face with estate agents/landlords but TruePennys go against the grain on this one. A seriously smooth process, start to finish. If I could have used them in my next move, I would have.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSarah Gillett - Property Consultant I have to say that Sarah was beyond very professional and pleasant to deal with. Where others have been cold and unhappy in their work, Sarah stood out amongst the many agents I have dealt with. Not only would I commend her to her managers but given the chance I would be looking to retain her myself.... Thank you for your charming and bright persona - your easy going happy disposition made my day much nicer than it was in this crazy covid world. Keep up the good work, you are certainly on the right path. Genuinely impressed, and I have trained hundreds of customer service personnel. Well done. Sincerely impressed, MichaelPositiveResponsiveness, Professionalism
5/5
GoogleHayley was wonderful showing me round the property; helpful but not pushy and did a great job of either answering the questions or going away to get answers and coming back about a vast array of topics directly and indirectly related to the sale. Hayden was great at pushing the negotiation through quickly so that both I and the vendor were able to come to terms on the same dayPositiveResponsiveness, Professionalism
5/5
GoogleGreat experience when buying a flat through Truepenny's. Both Hayden and Wallis were very helpful during negotiations and made the buying process as smooth as possible. I would highly recommend to anyone who is looking to buy or sell a property in the South East London area.PositiveProfessionalism
5/5
GoogleHayden from Truepenny's in Charlton has excellent interpersonal skills and set us at ease immediately. He showed great knowledge of our local area and community and has a thoughtful and considered style. As it happens we ended up pulling out of our sale but our experience with him and his team was very positive.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSarah Gillet @truepenny was very approachable and kept me constantly updated about the property. She was able to organise an visit to the property as per my convenience. She tried her best to assist me, helped in my decision-making. I am very happy with the house, location and neighbourhood. Thank you for providing an excellent Customer Service! Equally, thank you to Wallace who took over the case and ensured we completed on time. Thank you for keeping me organised and keeping our purchase process on track and also facilitating my open conversation with the landlady. Overall, Truepenny’s customer service was excellent. I have recommended them to my friends and families! I also plan to use their services in the future. Nabina and Pawan / Flamsteed Road CharltonPositiveResponsiveness
5/5
GoogleHayley at Truepenny's has been great to deal with. I recently viewed 2 properties with her and today, had an offer accepted on the first of those. She's incredibly friendly and helpful, knowledgable about the properties she took me around and was able to answer any questions I had, either at the time or through regular follow up conversations. I look forward to the rest of the process running just as smoothly and working with Hayley, Hayden, Wallace and rest of the team at Truepennys.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSarah at Truepenny's was excellent to deal with. Very professional and listened to my needs. Arranged a viewing on a her property with her which turned out to be far better than it looked from the photos. She showed me around and facilitated my being able to ask the current tenant questions about the property. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHayley has been truly brilliant. Always very responsive, accomodating and keeping us in the loop at every stage. She always provided or sourced any answers to questions we had incredibly quickly. Even happy to provide an unexpected viewing as I bumped into her when walking thorough the area! For first time buyers she has been reassuring and made the process more enjoyable than scary! Would look to worth with Hayley and Truepenny's if needed in the future on the back of our experience and would highly recommend. Thank you!!!PositiveResponsiveness, Professionalism
5/5
GoogleBrilliant experience from start to finish. Selling a house and moving is stressful at the best of times, but the team at Truepenny's made the process feel effortless! We will definitely be using them again in future and wouldn't hesitate to recommend them to anyone looking to buy/sell. Thank again to the Truepenny's team!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleTruepenny was recommend to me via a friend who used to rent one of their properties out. My experience has overall being very positive. Hayden and the team was very supportive throughout the process from searching a suitable tenant to getting the background checks and deposit as well as adapting to my circumstances. Definitely would happily work with them in the future to rent my flat out.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Greenwich (38 King) has the most, with 239 reviews rated 3.9 out of 5, followed by Greenwich (1A The Village) with 192.
The two Truepenny's Property Consultants offices, by town:
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