Trusted Agent profile
★★★★★
653 reviews across 3 offices and 3 platforms
Truepennys Property Consultants has three offices, in London (two offices) and Greenwich. Together they have 653 reviews on three platforms, rated 4.4 out of 5 overall.
Truepennys Property Consultants's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMy husband and I would just like to give a shout out to Ana Apostu! Through the past year or so that she's been our Property Manager, she's been just amazing - so professional, resourceful, efficient, prompt and, yes, kind in attending to our queries or any business related to our property. What an amazing work ethic! We can't express our appreciation enough. Many thanks for the 5-star service and support, Ana!
5/5
GoogleI am a landlord and have used Trupennys Greenwich to manage a property in Essex. I have always found Ana to be most professional in our dealings, she certainly understands the position of the landlord and gives me the confidence that any issue raised by either side will be dealt with without fuss or stress. She really is first rate. Thanks.
5/5
GoogleWe have been living in our flat in Greenwich for two years now and have found Truepenny's really easy and lovely to work with should we need any assistance. Mariem in the Greenwich office has always gone above and beyond to make sure we are happy and comfortable. Would recommend the company to anyone.
5/5
GoogleI had a great experience with Truepenny's, and with Valencia in particular. I rented my first flat in UK flat with them and Valencia was superhelpful with covering all my questions during the process. (I believe that part of them was silly due to my unexperience). I would definetelly recommend Truepenny's for anyone who is looking for the property.
5/5
GoogleI am the landlord of an apartment managed by Truepenny's. I am very happy with the service they provide. Mariam, the property manager has been very proactive in settling any issues I have and is very thorough and professional. Keep up the good work Truepenny's!
5/5
GoogleWe have had a great experience with Trupenny’s over the last 4 years with renting our flat. With property management and any needed maintenance, Ana and James have been great and very responsive. We’re moving out soon and Sarah came to remarket the flat and was also fab. All was done very efficiently and in one afternoon which minimised disruption on our end.
5/5
GoogleI highly recommend Truepenny's agency in Greenwich. Ana has been absolutely fantastic: she is a very professional, hard-working, knowledgeable and a friendly person. Renting or buying is a very stressful thing and this is the best place to be. An outstanding service from beginning to end.
5/5
GoogleI recommend the Truepenny's Estate Agent Greenwich. Especially, my property manager, Ana Apostu is wonderful! She is so communicative, professional, and helpful. As a tenant, I'm so glad that I could meet her as my property manager. Thank you again Ana!
5/5
GoogleI highly recommend Truepenny’s. Million thanks to Valencia Josephs who did a great job. She was very approachable and helpful throughout the process. She is also knowledgeable about the area and she shared with me some of her thoughts and opinions which I appreciated a lot. The process and handover went smoothly. Thanks to Valencia - she truly is an asset to the team. If ever I’d rent again, or buy a property in the area, I’ll go to Truepenny’s first, look for her and enquire. Every time I have concerns or queries, she helps me without hesitation. I remember an agent from a different letting agency in Petts Wood as I was expanding my flat hunt and our experience was unpleasant. Firstly, the agent broke the house key as he tried to open the door of the property, hence had to cancel the appointment and asked us to reschedule which was annoying as I was so busy, only to find out that he took us to the wrong property (I went to the right property but was told initially that it wasn’t the right one). Secondly, he had this vibe that he was not enjoying his job. He didn’t even care to show us around. We showed ourselves around the flat instead. Even if we liked one of the properties he showed us, we decided not to make an offer because we felt that he didn’t deserve to get some credit as we didnt feel valued as his client. Luckily, I did not experience the above with Valencia/Truepenny’s. Also, when we visited their office to submit our proof of ID/passports, everyone there was so nice and accommodating. As for Mariem, our property manager, every time I have queries, she attends to them promptly. I feel great about them so far. I know that I can trust them and that they will do everything to assist me because they value me. Thank you Truepennys Greenwich. Keep up the good work. I hope you continue to help prospective tenants or home owners to find their new home.
5/5
GoogleHad a wonderful viewing with Sarah in Greenwich, she was so friendly and knowledgeable about the flat that she was showing us around. She also gave us some excellent tips for the nearby area and was just an absolute pleasure to chat to. We asked to see the gym and she went above and beyond to get us to the right place for a look inside. Highly recommend this estate agent.
5/5
GoogleA big thank you to the Truepenny’s team in Greenwich, who helped us secure and settle into our rented apartment a couple of weeks ago. Special mention to Ana, who dealt with all of the admin efficiently, answered our questions promptly and who resolved a maintenance issue speedily. Thanks also to Valencia, for introducing us to the property and to Chloe, who initiated the letting process. Great service all round.
5/5
GoogleI really recommend Truepenny Estate agent if you are looking to rent. Mariem Ben Khaled is one of their best agent. I almost moved out of the apartment but since she took over the management of my apartment, it has been smooth sailing. She is very professional, quick to resolve any issues raised or ensure contractors carry out repairs speedily. She is definitely the best. Kudos Truepenny, you've got a good one there!
5/5
GoogleI was actively looking for a three bedrooms in late last year to January when I came across Truepenny's Estate Agent, Greenwich in mid January 2023 on Zoopla. I called and Valencia picked up and told me someone is already undergoing referencing for the same property, however, she will reach out to me if anything changes. Trust me, I didn't believe her. Few days later, she actually did got back to me and my renting process began. Since that very day till date, the team has been really supportive, they carry you along with every stage of the process, and are willing to assist where needed. I didn't know renting could be this fun until I came across Truepennys. Thank you Valencia, you're such a sweet soul. Mariem, I cannot appreciate you enough for all the support and understanding. Mike, you are awesome. I will always recommend this team 100%. Thank you Team Truepenny!!!!
5/5
GoogleThey have been truly amazing! So helpful and patient in every aspect! I have had issues with previous letting agencies and was a bit worried about how it would be with Truepenny's but they have succeeded our expectations. From our first contact with them and the actual move-in was less than 1.5 weeks! I would recommend them to anyone! Thank you so much Chloe and Marien for the incredible service!
5/5
GoogleI've had several interactions with Sarah Gillett recently. I've found her to be very proactive and takes the time to listen to what we're looking for, without being pushy. I also appreciate that she provides a balanced view of what's going on in the market. In these changing times, it's important to find estate agents who you can trust and Sarah has certainly gone a long way to demonstrating that Truepenny's stands out in this respect.
5/5
GoogleGreat experience with Sarah. Not only did she thoroughly showed me the apartment but she also gave me great tips about the neighbourhood and Greenwich in general. I highly recommend this agency as they helped me through the contract process.
5/5
GoogleI highly recommend Truepenny's. We rented a flat with them and they made the process so quick and easy for us since our first contact that I am impressed. Chloe and Marien were absolutely brilliant, extremely friendly and communicative and really helped us out. The maintenance team is fast and super helpful. It's our first steps with them and I'm very happy with that so far. I couldn't recommend them strongly enough.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGood management, taking care of the customer experience.
5/5
GoogleGreat staff and great servıces, ı would recommend Truepennys and hannah to my frıends and famıly. Thanks 👍🏼 …
5/5
GoogleExcellent service from Truepennys who sold my house for me. Always pleasant to deal with
5/5
GoogleVery happy with the experience throughout the process (buying a house). Positive, considerate, pro-active but not pushy.
5/5
GoogleI'm very pleased and impressed by the professional services I experienced from truePenny's. Especially Hannah who helped me from the beginning & answered all my queries very quickly. Thanks for the whole team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Truepennys Property Consultants and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 3 Gold across three branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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London (16 Lordship Lane) has the most, with 329 reviews rated 4.5 out of 5, followed by Greenwich with 243.
The three Truepennys Property Consultants offices, by town:
Yes. At EA Masters 2022 its branches won 3 Gold awards.
