4/5
GoogleExcellent service,pleasant team working for that agency..
Trusted Agent profile
Truepennys Property Consultants estate agents in London and Greenwich
★★★★★
653 reviews across 3 offices and 3 platforms
Truepennys Property Consultants has three offices, in London (two offices) and Greenwich. Together they have 653 reviews on three platforms, rated 4.4 out of 5 overall.
Our offices
Truepennys Property Consultants's three offices, most reviewed first. Each has its own page.
- Truepennys Property Consultants London (16 Lordship Lane)16 Lordship Lane, SE22 8HN329 reviews · 269 on Google (4.7)13 in the last 90 days
- Truepennys Property Consultants Greenwich38 King William Walk, SE10 9HU243 reviews · 186 on Google (4.1)23 in the last 90 days
- Truepennys Property Consultants London (1A The Village)1A The Village, Charlton, SE7 8UG195 reviews · 138 on Google (4.7)15 in the last 90 days
Latest reviews from every Truepennys Property Consultants office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGood company and Ana has been very helpful and thorough
5/5
GoogleI found Truepenny’s staff very professional and helpful, especially Mariem, always respond me very promptly 👍 …
5/5
GoogleI would like to thank Anna for her help, always there when we are in need. Thank you so much.
5/5
GoogleThe way they handle people is quite generous and they are approachable. Very good service by Ana Apostu and the team as well.
5/5
GoogleValencia and Micky went above and beyond to help me in my search for a flat, I cannot recommend them enough.
5/5
GoogleAna manages our property in Greenwich and she handles everything for us without fuss. I would highly recommend using this branch
2/5
GoogleHonest review is I am not sure if they exist or do any work. Failed to arrange a viewing for me and all of a sudden the property is no longer available. Thanks Truepenny for wasting my time
5/5
GoogleMariem has been of tremendous help when arranging an end of contract extention and subsequent move out process, which was silky smooth. Fully recommended.
5/5
GoogleI just had to come on here and speak about my experience I have had with Truepenny’s. Micheal was so professional and helpful, I feel like all my enquiries where answered well and believe I have all the knowledge needed on the property I am interested in. Would highly recommend!!!!
5/5
GoogleGreat service from Mariem since she started working on my tenancy. Quick responses to issues, personable and professional. Great work.
5/5
GoogleTruepenny's have been Fantastic at managing my property , and they Have a gem In the brilliant Ana working for them. recommend!
1/5
GoogleFALSEPENNY. Dont fall for the trap and waste your time. After being waited to move into the new property i booked we been told current tenant is not leaving. Beaware and dont pay them before you get the keys.
Agent replied · 16 June 2024
Dear Omkesh, I am truly sorry that you have suffered such bad luck with this property! Having spoken with the lettings team, my understanding is that the tenant who had originally served notice, changed their mind about leaving. These situations are rare, however do happen and there is very little that we can do. I understand that you were offered alternative accommodation and the holding deposit was returned to you without delay. Considering this, burdening us with a 1 star review is a bit unfair and I ask that you reconsider the negative review. Should you wish to discuss the matter with me directly, please feel free to call me on 020 8858 9595 Kind regards, Ryan Vella Director
5/5
GoogleIt is my first time in renting in London and I found Truepennys honest and very helpful. Thanks to Mariam, who is friendly and super approachable. Highly recommend them!
5/5
GoogleWalked into Truepenn'ys for some information about letting out my property, Mariam was professional and courteous. She offered lots of information that was practical, much of which I was not aware of. No sales pressure like other agents. Such a refreshing change.
5/5
GoogleWe have been a tenant in Blackheath handled by Truepenny's and dealt mainly with Mariem. She has always been a pleasure to work with. Polite, helpful and always ready to assist in a timely manner. Highly recommended!
5/5
GoogleI have had my property let by Truepenny's Estate Agent. Whilst not all staff have come up to the expected standard I have found all communication with Ana Apostu to be professional, helpful, prompt and responsive. I would like to thank her for the service provided todate. Margaret
5/5
GoogleThe most professional and friendly estate agents I ever had to communicate with. They truly seem to care and will give you all the information and advices that you might need! I'd like to especially thanks Mariem and Chloe whom I've been in contact with during the process. Xx
Agent replied · 16 June 2024
Hi Maya, Thank you for your kind words! So nice to read! Kind regards, Ryan
5/5
GoogleI have recently moved into a property which is managed by Truepenny's. Our agent, Mariem, could not have been more helpful and pleasant to deal with, and has helped us to sort the issues that we have had with compassion and efficiency - highly recommend!
5/5
GoogleIt was our first time moving into a private flat in London which was quite scary but everyone at Truepennys was really, honest, friendly and helpful and made our search much less stressful. Valencia was particularly lovely and helpful with our viewing.
5/5
GoogleGreat service! I announced the end of my lease on a Sunday night and had already 5 short visits planned on the Wednesday, that were done successively in less than an hour! Many thanks Sarah!
5/5
GoogleI recently dealt with Ana, Property Manager, at Truepenny's Greenwich, regarding a change to my tenancy agreement. I found her extremely professional and helpful, going above and beyond to help resolve the situation. I'd highly recommend this agency!
5/5
GoogleI have moved to London, had a very difficult time finding residency as housing market is overheated. Eventually, I found a property, decided to move forward. Process was complex for foreigners. Yet, this location of Truepenny's managed to secure the deal and to close it. Meriem and all of its members were genuinely helpful; they really try to help you out. At the end of the day, they were one of the nicest people I met in Britain. Trust me, go here, you won't regret it.
5/5
GoogleWe’ve rented through Truepenny’s and they were really wonderful, on the case for every query we had. We mostly dealt with Ana for the last part of our tenancy and she was great. Highly recommend her!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Truepennys Property Consultants and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 3 Gold across three branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Questions about Truepennys Property Consultants
Which Truepennys Property Consultants office has the most reviews?
London (16 Lordship Lane) has the most, with 329 reviews rated 4.5 out of 5, followed by Greenwich with 243.
Where are the Truepennys Property Consultants offices?
The three Truepennys Property Consultants offices, by town:
- Greenwich: 38 King William Walk, Greenwich, SE10 9HU
- London (16 Lordship Lane): 16 Lordship Lane, London, SE22 8HN
- London (1A The Village): 1A The Village, Charlton, London, SE7 8UG
Has Truepennys Property Consultants won any awards?
Yes. At EA Masters 2022 its branches won 3 Gold awards.
