Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotExtremely disappointed
The one star is for the friendliness of the on-site staff in trying to sort out multiple problems of a sub-standard new build. The ongoing, unresolved issues are too numerous to mention in full but two months after TW took the money I am still unable to move into the house on the Clover Meadows development in Barrow. TW refused my request to extend the completion date in spite of all the problems highlighted at the home demonstration. I now have to pay council tax and utility bills for a property I am not able to live in as well as ongoing storage costs for furniture that can’t be moved in until they have, among other things, installed a missing window. I await a new front door, the third refitting of the kitchen, the completion of the second fitting of the ensuite, the provision of keys that actually fit, a resolution to the poor quality of the “upgraded” bathroom, correction of a shockingly low standard of decoration throughout the house . . . and more. They have cleaned up the mould growing in the loft and promised to keep an eye on it but my confidence in their promises is now rock bottom.
Kb · 16 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you for providing your contact details separately, we have been advised that the regional office are in contact with you regarding your concerns and are working with you to resolve this. Ruby
★★★★★ 5/5
TrustpilotEfficient and friendly
Rating only, no written review.
Debbie · 15 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
That's good to know!Ruby
★★★★★ 1/5
TrustpilotDO NOT BUY A HOUSE FROM THESE ABSOLUTE…
DO NOT BUY A HOUSE FROM THESE ABSOLUTE SHYSTERS (unless you want to be replacing many of the fixtures and fittings within about 5 years!) Bought a house 3 years ago from TW and so far we've had faulty windows (to the point that they wouldn't shut!), faulty shower (that had to be completely replaced) and then the piece de resistance. The fitted fridge/freezer died. Completely FUBAREvery single time one of these things happens you will get the standard reaction from TW ' SORRY, ITS OUT OF WARRANTY, NOT MY PROBLEM MATE' Now that would be fine if it didn't feel like pretty much everything is made to self-destruct a few months after the warranty has run out. You really shouldn't have these problems with a new house. If I was you I would go to a smaller builder and one that maybe you can trust. These are not the builders youre looking for.
Dan · 14 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
We're sorry that this has been your experience with us Dan. We've passed your feedback to the regional office who have advised that the Customer Support Manager will be in contact with you to discuss your concerns raised. Ruby
★★★★★ 5/5
TrustpilotProfessional and Friendly
From first contact with Rachael to completion of reservation with Zoe I was very impressed by their friendly and professional manner
Ken · 14 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you Ken for taking the time to share your experience with Rachael and Zoe. We'll make sure they get to see your great feedback!Ruby
★★★★★ 5/5
Trustpilotthe trust and honesty we received from…
the trust and honesty we received from the seller, as well as the support we are still gaining
Gemma · 13 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you for sharing your experience. We really appreciate your feedback.Ruby
★★★★★ 5/5
TrustpilotCouldn’t have been happier with my…
Couldn’t have been happier with my experience! Livi and Dorothy were amazing, nothing was too much and they’ve made the process so easy. Nothing but the best to say about them!
Eliza · 12 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you so much for your feedback which we will share with Livi and Dorothy - they will be delighted!Ruby
★★★★★ 5/5
TrustpilotSam is very professional
Sam is very professional. And I imagine from his knowledge of his Product . And his personality. He does well for his Company. I can speak from my experience in the property Market .
MICHAEL · 12 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
We're really pleased to read this Michael so thank you for taking the time to leave a review.Ruby
★★★★★ 1/5
TrustpilotZero Customer Service
This company treated us in the most callous and inhumane way. I would not recommend them to anyone. They do not deserve even one star.
Mr · 12 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you for your review Mr Pearson, we're sorry that this is your experience so far with us. We've reached out to the regional team to ensure contact is made with you. Ruby
★★★★★ 1/5
TrustpilotBristol customer services are aware of…
Bristol customer services are aware of a written agreement between our solicitor and their solicitor that all apartment windows would be cleaned until building work complete on the Somerdale site. They have withdrawn from that agreement without notification, refusing to pay, and have also refused to engage in a timely manner to get it resolved. It appears they are seeing if we will take them to court -which we will.
Julian · 12 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
We're sorry that this has been your experience with us Julian. We've passed your feedback to the regional office who have advised that they will be in contact with you this week with an update. Ruby
★★★★★ 5/5
TrustpilotA happy experience
Very helpful and thorough on all aspects of my purchase. Meetings relaxed and informative and questions answered thoroughly.
Maureen · 12 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
That's great to know Maureen. Thank you for leaving a review with us!Ruby
★★★★★ 5/5
TrustpilotTheTaylor Wimpy Customer Service was very helpful
The Customer Service was very helpful, informative, always willing to advise and answer difficult questions, updated and most of all friendly
Lydia · 12 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you for sharing your experience with us Lydia.Ruby
★★★★★ 5/5
TrustpilotGreat friendly staff both Chris and…
Great friendly staff both Chris and Krissy have been helpful to us every step so far and hands on with any problems we have had along the process
Matt · 12 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you for sharing your experience with us Matt, we will share your kind words to Chris and Krissy as they will be delighted. Ruby
★★★★★ 5/5
TrustpilotSeamless process
Firstly, the show homes are beautiful, excellent finishes and a cut above the one we saw the week before. Most importantly the house size was significantly larger and better priced. We chose the easy mover package and have just accepted an offer on my current house. Getting a record price for the property type and location. So far (touch wood) it’s been a seamless process. The ladies at the sales office Stacey & Donna have been excellent throughout! Very knowledgeable and explain every part of the process so there’s no surprises. I don’t plan on moving after this but if I do this would be my preferred choice 👌
ALISTAIR · 11 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you Alistair for sharing your experience with us!Ruby
★★★★★ 4/5
Trustpilothouse
staff are very polite and warm.
Kin · 11 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Good to know!Ruby
★★★★★ 5/5
TrustpilotThe sales executive Kate is very helpful, patient to explain all details and friendly. The arrangement of meeting is convenient to us.
The site of Sherdley Green and the floorplan are great and can fullfil our need.
Shuk · 11 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you for sharing your experience with us - we really appreciate it!Ruby
★★★★★ 1/5
TrustpilotAvoid Thorn Fields Houghton Regis
Park looks nothinking like it's set out in the brochure. The Park is full of rubbish in the bins.The grass and the nettles surrounding the park are an absolute health and safety risk to the young children. Weeds growing through the brickwork. The estate looks a mess. Please send someome to sort it out- Quick!11/07 Update- I don't wish to share my details as it is clearly evident the site is a mess. What I would like you to is get the site manager to take a walk around the park and get someone to firstly empty the bins and secondly pick up all the rubbish1. It's a mess SORT it OUT
Ms · 11 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
We're very sorry this has been your experience Ms T and that you have not provided your contact details following our request via Trustpilot. Please do get in contact with your regional office if this is a continued concern. Ruby
★★★★★ 1/5
TrustpilotIf you don’t mind Taylor wimpy damaging…
If you don’t mind Taylor wimpy damaging your property then go for it. We live on the Hilltop View development and they’ve been using our drive (built by bloor) as a turning circle and damaged it to the state of no repair, digger tyre marks ripping up the driveway. Although they accept responsibility, their customer service is nowhere to be seen. Absolutely disgusting of a ‘4 star builder’. No respect for others property and quite happy to brush it off. Emails ignored other than ‘we’ll tell them to stop doing it’. If they don’t have respect for the neighbouring properties, good luck with your new purchase!!
Gareth · 10 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
We're sorry that this has been your experience with us Gareth. We've passed your feedback to the regional office to ensure contact is made.Ruby
★★★★★ 1/5
Trustpilot6 years down the line more faults…
6 years down the line and still finding fault in the build quality. We've dug up and replaced our hilly rocky garden. Had our ground floor, town house, ceiling replaced (moved out 2 weeks), and now have had to pay close to £1000 to have scaffolding up to fix the leaky guttering that was never secured to the house, other than with gutter clips. Not screwed to fascias, universal joints not screwed on. Severe leaking in heavy rain. Love our home and location, got us on the ladder. Really appalling build quality.
Greg · 7 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
We're sorry that this has been your experience with us Greg. We have been advised that you are out of warranty with Taylor Wimpey and we would advise you contact your extended warranty provider. Ruby
★★★★★ 5/5
TrustpilotSusie & Hazera have been brilliant at…
Susie & Hazera have been brilliant at the Overstone Gate Development. So helpful and great to deal with.
Hawksbys · 6 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you for taking the time to leave a review about your experience and for your kind words about Suzie and Hazera which we will share with them!Ruby
★★★★★ 4/5
TrustpilotHave been very helpful so far.
Rating only, no written review.
Mrs · 5 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you Mrs Partridge - we really appreciate your feedback.Ruby
★★★★★ 5/5
TrustpilotAmazing staff
The team are amazing and in particular Danielle was superb for us and letting us take our time with the process.
David · 5 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you David for taking the time to leave a review about your experience and for your kind words about Danielle which we will share with her!Ruby
★★★★★ 5/5
TrustpilotWe have been so happy with the service…
We have been truly delighted with the service and the experience so far, and very excited to move into our new home soon.The house we are buying is beautiful, inside and out and the area in the Sherford development where we will be moving to, is everything we want from a place to live.Ali and Lauren, based in Sherford have both been so wonderful. We feel very informed and taken care of. They have also been very accommodating, working around our schedule.Thank you so much! :)
Victoria · 5 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
That's great to see Victoria and we really appreciate your feedback - thank you!Ruby
★★★★★ 5/5
TrustpilotBeautiful new home
Beautiful new home, great design, easy and simple procedures to buy.
Tracy · 5 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
That's good to know!Ruby
★★★★★ 5/5
TrustpilotDonna from glenboig wimpy has been…
Donna from glenboig wimpy has been excellent talking threw everything with me and can phone her anytime if I have any questions
Liz · 5 July 2023 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you Liz for taking the time to leave a review and share your experience with us. We'll let Donna know your feedback.Ruby
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