Every review we hold for the Retford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRhodri was so helpful polite and curtious
Rhodri was so helpful and informative i had spoken to him several times and always found him to be very polite and courteous then when my daughter and i went to visit the site he was equally so he took us around the showhome showed us on the site plan and explained to us the difference in that and the other style home for sale and gave us the paperwork with both styles on to take home and consider .
Mrs · 19 September 2026
Agent replied · 24 September 2026
Hi Mrs Margaret Hughes,
We are so pleased to hear that our team member provided such helpful and informative service during your visits. It's wonderful that they were polite, courteous, and took the time to explain the different home styles. Thank you for your kind words!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotVisited the Willow Woods development at…
Visited the Willow Woods development at Ely. Had a great experience. Damien took care in showing us around a part built property, a fully completed property and an established part of the development. All completed in a relaxed manner. Didn't feel rushed and was allowed to absorb the detail of everything. Any queries we had were fully answered. If you are considering a new build in Ely then the development is well worth considering. Damien made the viewing experience easy.
Terry · 7 September 2026
Agent replied · 24 September 2026
Hi Terry,
We are so pleased to hear about your positive experience at our development. It is wonderful to know that you felt comfortable and unhurried during your visit, and that all your questions were thoroughly answered. We truly appreciate your kind words and recommendation.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotSuch an easy and well informed process!!
I approached Clare at the Pleasley View development to enquire about Lindens incentives and their available plots. Clare couldn't have been more helpful, she spent around 2 hours with me to go through everything and made sure I was well informed. I also went back the following day to view again and was shown around by Stuart. He was lovely and again, so helpful. I have now reserved my Linden home and cannot thank Clare and Stuart enough for their help! 10/10 for customer service!
Shelby · 1 June 2026
Agent replied · 6 June 2026
Hi Shelby,
We are so pleased to hear about your positive experience at our Pleasley View development. It is wonderful to know our team provided such helpful and informative service. We appreciate you sharing your kind words.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotHyacinth was Amazing
Hyacinth was incredibly welcoming from the moment we arrived. She was very knowledgeable about the site and made the whole experience informative and accommodating. She took the time to explain all the available options clearly and offered a personal, tailored approach throughout our viewing.
Hyacinth is a real asset to the business, her professionalism and warm manner made a noticeable difference to our visit.
Neil · 24 August 2026
Agent replied · 24 September 2026
Hi Neil,
We are so pleased to hear about your positive experience. It's wonderful to know that our team member was welcoming, knowledgeable, and provided such a helpful and personalized approach during your visit. We truly appreciate your kind words.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotAPPRECIATION , DELIGHT WITH OUR NEW HOME AND THE WHOLE JOURNEY we are absolutely thrilled to have…
We are absolutely thrilled to have taken ownership of our new Linden home, we are very happy with every part of the experience. From the moment we first enquired, Collins , Sam , Claire has been so helpful, they are friendly, and professional , they took the time to answer all our questions, kept us updated at every step, encouraged , advised us and made what can be a stressful process feel smooth and straightforward.
Bolaji · 18 May 2026
Agent replied · 6 June 2026
Hi Bolaji &Adesoji Adeniran,
We are so pleased to hear how happy you are with your new home and the entire experience. It is wonderful to know that our team provided such helpful and professional support throughout your journey. We truly appreciate your kind words and recommendation.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotTop notch development, homes, location and customer. Care👌🏼
The Sales representative has the knowhow and expertise and experience to offer excellent customer care in help my family in this time of home search.
He was patient and he was proactive. We are now looking forward to progress with our purchase of a Linden Home.
We recommend Linden Home 100%
Sabrina · 27 September 2026
Agent replied · 10 October 2026
Hi Sabrina ,
We're absolutely delighted to hear about your positive experience with our sales representative. It's wonderful to know their expertise and proactive approach made your home search so much easier. We're thrilled you're looking forward to progressing with your purchase!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotAllison Melia was very well informed
Allison Melia was very well informed, we got an almost immediate appointment and visited the show homes - she was very well informed, attentive and knowledgeable. She went through the different ways to purchase and which plots were available together with current incentives. The only reason we have not proceeded is because of a family illness which means we have had to put things in hold
Ellie · 26 May 2026
Agent replied · 6 June 2026
Hi Ellie,
We are so glad to hear about your positive experience with our team member. We appreciate your kind words and understand that family matters can sometimes put plans on hold. We wish you and your family well.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotColin and Sam
Colin and Sam made the process for us as first time buyers incredibly smooth . They have always been welcoming. They were extremely helpful in answering all our questions and guided us from the beginning . Colin and Sam are very knowledgeable and professional at their work. They both are doing an outstanding job.
Stephanie · 25 May 2026
Agent replied · 6 June 2026
Hi Stephanie,
We're so pleased to hear our team made your first home-buying experience incredibly smooth and welcoming. Their knowledge and professionalism are truly valued. Thank you for your kind words.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotExcellent service and after care
We have now been living in our new build home for a year and couldn’t be happier with our experience. The house has been built to a really high standard and we have been so impressed with the quality and finish of our home.
Like with any new build, we have had a few minor issues along the way, but what has really stood out to us is how quickly and efficiently everything has been dealt with. Nothing has ever been too much trouble, and any concerns we have raised have been resolved in a very timely manner.
The level of customer service and support we have received throughout the year has been fantastic. It’s reassuring to know that if something does need attention, it is listened to and sorted without any unnecessary hassle.
After a year of living here, we can honestly say we absolutely love our home and would happily recommend them to anyone looking for a well-built new home with excellent aftercare. ⭐️🏡
MrsR · 5 October 2026
Agent replied · 10 October 2026
Hi mrsR,
We are happy to hear that you are enjoying your first year in your new place. It is wonderful to know that the overall craftsmanship met your expectations and that you are satisfied with the final result.
We appreciate you highlighting our team's response to the smaller property items that needed attention. Resolving those initial matters promptly and keeping the process stress-free for residents is a top priority for us. Knowing that our ongoing support provided peace of mind throughout your move-in period brings us great satisfaction.
Thank you very much for sharing your positive journey and for recommending our work to others. We remain committed to providing high standards of service to all our homeowners. We hope you continue to make wonderful memories in your space for many more years to come.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotBen is a knowledgeable and pleasant guy…
Ben is a knowledgeable and pleasant guy at the Kirby Cross site. He is efficient and knows all there is to know about the houses and the site. First class.
Stephen · 21 September 2026
Agent replied · 24 September 2026
Hi Stephen G,
We are delighted to hear such positive feedback about your experience at the Kirby Cross site. It's wonderful to know that our team member provided you with such knowledgeable and efficient service.
Kind Regards,
Marcus
Linden Homes
★★★★★ 1/5
TrustpilotWe are mid-way through purchasing a…
We are mid-way through purchasing a home with Lindens.
We have requested to talk about our concerns to the Sales and Marketing Director, Hannah - who has refused to speak to us in person or over the phone.
Lindens will not take your concerns seriously about 1) Misplacing data (or losing it) 2) discussing incentives (in person, or re-visiting them) 3) When you have been told you cannot meet the sales manager but told to progress with the reservation. The director then proceeded to say this was unfactual and we did have access to a manager?
Unfortunately we do not feel like Linden's have any priority for customer concerns and this will now be escalated by ourselves. Only quite patronizing emails to their customers skimming over their complaints.
The higher staff members quite clearly sit behind the sales team (@ Parkgate Denise and Lesley) who are wonderful, despite the circumstances of our experience.
A horrendous experience for two First time buyers. It is an awful feeling to not be able to speak to a senior figure when you have concerns about arguably the biggest purchase of your life.
*I would be more than happy to share their correspondence (only by emails!) to anybody who may be also concerned, or is thinking about purchasing a property and may be hesitant!*
Bradley · 7 September 2026
Agent replied · 24 September 2026
Hi Bradley,
Thank you for taking the time to share your feedback.
We appreciate that purchasing your first home is one of the most significant commitments you will make, and it is disappointing to read that aspects of your experience have left you feeling frustrated and unsupported.
We understand your concerns relate not only to elements of the purchasing process itself, but also to the way those concerns have been handled and communicated. We recognise how important it is for customers to feel listened to and confident that their queries are being fully considered throughout their homebuying journey.
We note that you remain in contact with the regional team regarding the matters you have raised, and we trust this dialogue will provide the appropriate opportunity to continue those discussions and address any outstanding concerns.
Whilst we appreciate your wider comments, it is pleasing to see your recognition of Denise and Lesley at Parkgate, and we will ensure your feedback is shared with them.
Thank you again for sharing your experience. Feedback of this nature is important as it helps us continually review and improve the service we provide to our customers.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotPippa was exceptionally helpful
Pippa was exceptionally helpful, caring , patient and dedicated throughout the process of our reservation. I will always give my recommendations to her and her team.
Augustine · 25 September 2026
Agent replied · 10 October 2026
Hi Augustine,
We are so pleased to hear about your positive experience with our team member. It's wonderful to know that their helpfulness, caring nature, patience, and dedication made such a difference throughout your reservation process. We truly appreciate your recommendations.
Kind Regards,
Marcus
Linden Homes
★★★★★ 4/5
TrustpilotBamford Park, Lighthorne
Sarah from Bamford Park has been amazing. Always there when needed making the purchase easy. She has been a superstar. Also Russel has been great to deal with, they managed to bring the completion early 🙂. I would 100% rate the staff at this development
Helen · 10 May 2026
Agent replied · 6 June 2026
Hi Helen,
We're happy to hear that the purchase was easy and that our team was always there when needed. We appreciate you mentioning how they brought the completion early. Thank you for your positive feedback.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotSophie at Mova Reach has been…
Sophie at Mova Reach has been brilliant, nothing much trouble. We have part exchanged our property and reserved our brand new home. Hopefully all will go smoothly and we are looking forward to the autumn when we will get the keys.
Susan · 1 June 2026
Agent replied · 6 June 2026
Hi Susan,
We're delighted to hear about your positive experience and that everything is progressing smoothly with your new home. We wish you all the best for the autumn!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotSharon was really helpful and…
Sharon was really helpful and informative with explaining the first time buyer process. Look forward to the next steps of getting my potential new home 😊
Emily · 5 September 2026
Agent replied · 24 September 2026
Hi Emily,
We're so happy to hear that our team provided such helpful and informative guidance on the first-time buyer process. We look forward to assisting you further!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotInitial thoughts
We have just started our journey with Liden Homes and I hope it continues in the positive way that it has started. We registered our interest and within hours we got a
Call from Rhodri and he has been ever so helpful and informative since. We went for a visit and he showed us around the
Show home and site, answered all our questions and provided lots of helpful information and documentation.
Alexandra · 13 September 2026
Agent replied · 24 September 2026
Hi Alexandra,
We're so pleased to hear that your journey with Linden Homes has got off to such a positive start. It's wonderful to know that Rhodri has been so helpful and informative, taking the time to answer your questions and guide you through the development. We'll be sure to pass on your kind feedback, and we look forward to supporting you throughout the rest of your home-buying journey.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotMy sales advisor rodh was very helpful…
My sales advisor rodh was very helpful in helping me as a first time buyer. Viewing the properties were helpful and rodh was knowledgeable about the site and area which helped us narrow things down. Easy to get overwhelmed with things but rodh gave us written information on things, videos to watch and followed us up till the end. Even tho we didnt buy with linden i felt supported and well informed! Thanks again!
Izzati · 15 August 2026
Agent replied · 24 September 2026
Hi Izzati,
We're so pleased to hear about your positive experience as a first-time buyer. It's wonderful that our advisor was able to provide such helpful and knowledgeable support throughout your property search, making a potentially overwhelming process much smoother. We appreciate you sharing your feedback.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotColin turned a disappointing key-pickup experience into a true 5-star service!
I recently bought my new home at Quantum Fields in Littleport. My initial experience with the estate agent when picking up the keys was really disappointing. It happened quickly on a very busy road, communication was difficult, and it just felt like a rushed "hello and goodbye" moment. I didn't expect flowers or champagne, but picking up the keys to your new home should be a special moment, and it felt really weak.
Anna · 15 August 2026
Agent replied · 24 September 2026
Hi Anna,
We appreciate you sharing your detailed experience with us. We understand that the initial key collection did not meet your expectations for such a significant moment, and we acknowledge that it felt rushed. We are truly delighted to learn that our team member was able to completely turn your experience around and leave such a positive and lasting impression. We are incredibly proud of our long-serving colleagues and their dedication to our customers. It is wonderful to hear that this positive interaction has led you to recommend us to others. Thank you for your valuable feedback.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
Trustpilot1st time buying
Ash &Tara kept me informed every step of the way.Nothing was too much trouble !! Excellent customer service
Stephen · 28 September 2026
Agent replied · 10 October 2026
Hi Stephen,
We are so pleased to hear that our team kept you informed and provided such excellent customer service throughout your experience. We truly appreciate your positive feedback!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotStuart was exceptional and explained e…
Stuart was exceptional and explained e everything in detail nothing was too much trouble 'great guy' 👍
Ann · 27 September 2026
Agent replied · 10 October 2026
Hi Ann,
We're so happy to hear about your positive experience! We truly appreciate your kind words about our team member's helpfulness and detailed explanations.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotRECOMMEND 100%
The whole team are so brilliant and have done their absolute best for and by us so far. Damien has been a brilliant help, incredibly thorough and has helped us at every step of the way.
Eloise · 8 May 2026
Agent replied · 6 June 2026
Hi Eloise,
We're happy to hear that our team has been so helpful and supportive. We appreciate your positive feedback and are glad that you've had such a great experience.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotAn absolute pleasure to deal with!
Charlotte and Helen were absolutely fantastic throughout the sales process and we couldn't recommend them enough!
Sam · 21 August 2026
Agent replied · 24 September 2026
Hi Sam,
We are so glad to hear about your fantastic experience with our sales process. We truly appreciate your high recommendation!
Kind Regards,
Marcus
Linden Homes
★★★★★ 4/5
TrustpilotMartin was very helpful and explained…
Martin was very helpful and explained all our options, and what would happen going forward.
Amy · 16 August 2026
Agent replied · 24 September 2026
Hi Amy,
We're so pleased to hear that our team member was helpful in explaining your options and outlining the next steps. We truly appreciate your positive feedback!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotHannah in the office was absolutely…
Hannah in the office was absolutely wonderful. From initial phone call enquiry, telling me what to bring buying evidence to the office. Her tour showing me round the estate and house interiors, was very helpful. Going through the available options and updates was simple. As was making the reservation. Cant wait to move in.
John · 12 September 2026
Agent replied · 24 September 2026
Hi John,
Thank you for your lovely review. We’re delighted to hear that Hannah provided such helpful support throughout your journey, from your initial enquiry through to reserving your new home. We’ll be sure to pass on your kind feedback to her. Congratulations on your reservation, and we look forward to welcoming you to your new Linden home soon.
Kind Regards,
Marcus
Linden Homes
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