Trusted Agent profile
★★★★★
1,707 reviews across 5 offices and 2 platforms
Together Homes has five offices, in Retford (two offices), Easingwold, Middlesbrough and Cayton. Together they have 1,707 reviews on two platforms, rated 3.7 out of 5 overall.
30
Reviews on Google
All 5 offices
1,677
Reviews on Trustpilot
All 5 offices
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Together Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotMidford
We first met Linda earlier in the year and she helped us with regard to viewing the Midford show home. It felt right from the start as it’s a very well laid out house type. From then on our dealings have been with Nilesh and we viewed two further plots across the development assisted by him. He has also provided helpful advice on expectations etc. He has always acted with the upmost professionalism and integrity. More recently he has helped with a last minute change.
1/5
TrustpilotWorst developer
Worst developer, from building defects to ongoing management of defects. No quality control
Your feedback is really important to us so please do get in touch with your full contact details, so that we can arrange for the appropriate person to speak with you. Thank you, Ruby
4/5
TrustpilotGreat people skills from staff
Hi Gabriel, We are glad you enjoyed your experience with our friendly and attentive team. Thank you for taking the time to share your positive feedback with us. Kind Regards, Marcus Linden Homes
5/5
TrustpilotExcellent support in process
We are glad you enjoyed your experience with our team's guidance throughout your journey. Thank you so much for taking the time to share this positive feedback with us. Ruby
5/5
TrustpilotRhodri was particularly helpful
Rhodri was particularly helpful. I and my husband got good information about linden homes properties and all options available to us.
Hi Bunmi, Thank you so much for the five-star rating and wonderful feedback. We are delighted to hear that you and your husband received such helpful guidance and clear information regarding our properties and the different options available to you. Kind Regards, Marcus Linden Homes
1/5
TrustpilotAbsolutely disgraceful service
Absolutely disgraceful service. I have been waiting 4 and a half years for a replacement front door. My door does not work and multiple times a week we get locked in or out of the house. I cannot leave the house without a back door key and we have to now use this door instead. TW have ‘inspected’ my door multiple times and every single person that has seen it has came up with a different problem. Some have even said there is no problem. Some have ‘fixed it’ there and then, some have ordered parts that have never shown up. It has taken 4 and a half years to get my first door & frame replacement on order. I waited 10-12 weeks. A week before installation date I checked in with TW to see if they had all the parts as I was taking a day off work and needed assurance that the job was going ahead. I was told yes they were here and not to worry. TW staff member with an awful attitude turned up to my home with only a door, no frame, told me a frame hasn’t been ordered. I have confirmation on the inspection/job sheet that a new frame was required. He also proceeded to tell me there was nothing wrong with the door or the frame so just have the new door fitted and it should be fine. This man had never been to my property before and his attitude was disgusting. He called another TW staff member (the one who last inspected my door and told us we needed new door & frame) and this man arrived promptly and proceeded to point out that there are multiple things wrong with this door and frame and there be no point installing a door only because it would not fix the problem (exactly what I tried to tell him myself). The new staff member also showed him that his spirit level was wrong (absolutely laughable). So I made multiple calls and emails on that day and it took nearly a week for someone to get back to me and apologise. I still have no date for a new door and I am absolutely appalled at the incompetence of the whole team. I continue to be locked in and out of my house via the front door on a daily basis. I still have not got a date for everything to be resolved. I moved in May 2022 and that very day I reported the door issues to people on site. I bet since then I have tried multiple routes to complain and get a new door and I am still fighting for a very simple right.
We're sorry that this has been your experience with us. To allow us to pass your feedback to the regional office we have reached out to Trustpilot to gather further contact details to ensure contact is made. We hope to hear from you soon! Ruby
5/5
TrustpilotRegular updates from Ruth
Regular updates from Ruth Very helpful and professional
We're happy to hear that our consistent communication and professional support met your expectations. Thank you for your feedback. Ruby
1/5
TrustpilotJust hope you don’t have a major defect
A game of three halves (sic). Our pre-sales was great and the sales team super helpful and knowledgeable. Equally the on site team, despite over 130 snags, were as helpful as they could be under the circumstances. From plumbing pipes the wrong way round to excessive brick banding, we have had it all. Now, over a year later, we just about have every snag fixed. For now. But. We have a tarmac driveway that is crumbling and TW refusing to repair saying it’s “within standards”, mainly so they don’t have to fix hundreds or thousands of drives that crumbled due to the summer heat. So while my battle continues, it now is exactly that with head office shenanigans doing all they can to make us quit due to their sheer stubbornness. So from sending round bouncer builders to bully us into saying a crumbling tarmac driveway is fine to refusing to provide any evidence the drive was installed correctly or that the standard fits the legal and NHBC definition of “fit for purpose”, the problems continue and to be honest, TW don’t care once they have your money and initial NHBC scores to keep their bonuses flowing. So - buyer beware - if you buy a TW house, the quality WILL depend on your site and any major defects will become a protracted head office battle of wills until their corporate behaviour drives you to quit. Note - TW have placed a holding statement as a reply to let you, review reader, feel they care. We have been dealing with all these issues for a year now, and the drive specifically for nearly 6 months - try not to be fooled by a customer service process, it’s a game, and they play it well. This is a cost avoidance process for them.
We're sorry that this has been your experience with us. To allow us to pass your feedback to the regional office we have reached out to Trustpilot to gather further contact details to ensure contact is made. We hope to hear from you soon! Ruby
5/5
TrustpilotExcellent Service from the Bovingdon Green Team
I’ve had a fantastic experience so far, and I’d particularly like to thank Zake, Denisa, and Ali from Bovingdon Green for their professionalism, support, and excellent service.
We are delighted to hear that you have had such a fantastic experience with our team. Thank you so much for taking the time to share your kind words and highlight the great service and support you received. Ruby
5/5
TrustpilotEfficient and knowledgable
Great Review! Ruby
5/5
TrustpilotThe sales team made our experience 1…
The sales team made our experience 1 too remember and an enjoyable experience for us
We are glad you enjoyed your experience and we appreciate your feedback. Ruby
1/5
TrustpilotAvoid this developer in Gloucester…
Avoid this developer in Gloucester area. Bought home 3 years ago still fixing what they bodged. Very poor skills builders especially plumbers. Over 200 issues in 3 years time. Every single bathroom hand at least 3 leaks. Materials like inside door, radiators very low quality. Inside paint is dramatically low quality. Repairs are joke it is only few guys in this team that they know what they doing rest of them are you tube skills team. Not worth the price and stress.
Your feedback is really important to us so please do get in touch with your full contact details, so that we can arrange for the appropriate person to speak with you. Thank you, Ruby
5/5
TrustpilotMoved into our TW - Alton G Chorley house on 30th…
Moved into our Alton G TW house on 30th September. Everything went extremely well from start to finish from initial sale to moving in day. We were particularly impressed with Ben from the sales office who was very accommodating. The sale of our house was the only frustrating issue we had but TW were very understanding and helped to push this through with buyers solicitors (our solicitors Gough and Thorne were really good) When we eventually got the keys we were expecting lots of snags, we looked very hard but have honestly only had one small issue which was swiftly sorted out by Steve the site manager. We have been here for 5 days and are so impressed. I was worried after reading some social media sites about TW. My advice is don’t read them. It may be possible that certain sites have issues but we did not, we are so happy and love our new house and its beautiful location in Chorley. The house was perfect inside and out and everyone we dealt with has been outstanding. We would highly recommend Taylor Wimpy as a house builder. Thank you Ben and the sales team.
We appreciate your kind feedback and are glad you had a positive experience moving into your new home. It is wonderful to hear that the entire journey, from the initial purchase to your move-in day, went so smoothly for you. We are happy that our team was able to provide helpful support during the stressful moments of your property sale by assisting with the coordination between solicitors. We take great pride in delivering high-quality homes, so we are delighted to know that your property was in such great condition upon arrival and that the minor issue you identified was resolved quickly by our site staff. Thank you for sharing your thoughts about your experience and for recommending our services. We hope you continue to enjoy your lovely new house and its wonderful surroundings for many years to come. Ruby
5/5
TrustpilotExcellent service and after care
We have now been living in our new build home for a year and couldn’t be happier with our experience. The house has been built to a really high standard and we have been so impressed with the quality and finish of our home. Like with any new build, we have had a few minor issues along the way, but what has really stood out to us is how quickly and efficiently everything has been dealt with. Nothing has ever been too much trouble, and any concerns we have raised have been resolved in a very timely manner. The level of customer service and support we have received throughout the year has been fantastic. It’s reassuring to know that if something does need attention, it is listened to and sorted without any unnecessary hassle. After a year of living here, we can honestly say we absolutely love our home and would happily recommend them to anyone looking for a well-built new home with excellent aftercare. ⭐️🏡
Hi mrsR, We are happy to hear that you are enjoying your first year in your new place. It is wonderful to know that the overall craftsmanship met your expectations and that you are satisfied with the final result. We appreciate you highlighting our team's response to the smaller property items that needed attention. Resolving those initial matters promptly and keeping the process stress-free for residents is a top priority for us. Knowing that our ongoing support provided peace of mind throughout your move-in period brings us great satisfaction. Thank you very much for sharing your positive journey and for recommending our work to others. We remain committed to providing high standards of service to all our homeowners. We hope you continue to make wonderful memories in your space for many more years to come. Kind Regards, Marcus Linden Homes
5/5
TrustpilotWyvern Place
Today at Wyvern Place (Wivenhoe) we met with Jayne who took us through the reservation process and all documentation. Jayne was really helpful and attentive, made sure we were given all appropriate information, contact details and informed us of the process. Jayne was professional and warming and made the exciting moment a smooth process.
We are happy to hear that your reservation process was such a smooth and pleasant experience. Thank you for sharing your positive feedback with us. We appreciate your kind words about the helpful, professional, and warm guidance provided during this exciting milestone at our development. Ruby
5/5
TrustpilotWe had an initial visit today and the…
We had an initial visit today and the staff were so incredibly helpful and welcoming. We look forward to potentially continuing our house moving journey with you.
Hi Rachael, Thank you for taking the time to share your feedback with us. We are delighted to hear that our team made a great first impression during your visit. It is wonderful to know that you felt so well looked after, and we would be thrilled to assist you further as you take the next steps in your home buying journey. Kind Regards, Marcus Linden Homes
5/5
TrustpilotGood experience at Morwick Springs
We have had a great experience overall with the team at Morwick Springs in Leeds. A special mention goes to Lizzie, who we interacted with the most. She consistently went above and beyond to make sure we understood everything throughout the process and helped arrange appointments whenever needed. Destiny was also very helpful, and the effort from both of them made a real difference to our experience. There was one point where communication with another member of the team made it more difficult to get some of the things we wanted completed before our move-in date, and some of the appointments we requested were not arranged as expected. However, the support and hard work from Lizzie and Destiny helped ensure the overall experience remained very positive. We also appreciate Rickie, the site manager, who was happy to show us around the development and explain the different stages of the building process. The home demonstration with Natalie was also excellent. She clearly explained everything we needed to know about the house and what we should do as we settled in. Finally, it was reassuring to have the team check in after we moved in and to see the cosmetic snags we raised being dealt with quickly and to the gentle man that came to fix the door stopper and went above to help me screw in the door number I was struggling with. Top man! Overall, a very good experience with a friendly and supportive team at Morwick Springs.
We appreciate you taking the time to share your feedback with our team. We are glad to hear that your move-in journey was a positive one overall and that so many members of our staff provided helpful, supportive service throughout the different stages of your build, demonstration, and initial settling-in period. It is great to know that the quick assistance with your post-move requests and the extra help provided during home visits made a meaningful difference to your experience. We also acknowledge your comments regarding the communication hiccup prior to your move date when scheduling certain requests. We take note of these details as we continuously look for ways to streamline our scheduling process and ensure clear updates at every stage. We are delighted that the overall effort of our staff ensured a smooth transition into your new home, and we thank you for choosing to live in our community. Ruby
5/5
TrustpilotCustomer Service
Fabulous customer services from the staff team at Calderwood, allowing us to view multiple plots on the site before making our final decision. We appreciated their honesty and not using pushy sales tactics.
We are delighted to hear that our team provided such helpful and transparent support during your visit. Thank you for sharing your positive experience with us, and we appreciate your kind feedback. Ruby
5/5
TrustpilotGreat service!
Bryony and Lisa have been superb and very accommodating. Would recommend them to anyone. Very thorough and can tell they love working together!
We are thrilled to hear about your fantastic experience. It is wonderful to know that our team's thorough approach and great synergy made such a positive impression. Thank you so much for your kind recommendation and support. Ruby
5/5
TrustpilotI was very impressed with the design…
I was very impressed with the design and layout of the homes and also the location of the site at Seaham Garden Village Phase 2. I have also been very impressed so far with how courteous, helpful and accommodating the staff have been. In particular Tracey Tocker the Sales Executive on site. She is an asset to your business. I visited several other housebuilders and I found her to be by far the best to deal with. She has helped make the whole experience very smooth.
We are thrilled to hear that you are so happy with the layout of our development and its location. It is wonderful to know that our on-site team provided such exceptional, helpful service to ensure your home-buying journey has been seamless and enjoyable. Thank you so much for taking the time to share your kind feedback. Ruby
5/5
TrustpilotWell Done Northfield View Staff
Very friendly sales people and really managed to sell the property to me as I had an option to go somewhere but the presentation convinced me, well done team
We are thrilled to hear that our team's friendly approach and excellent presentation helped you make your decision. Thank you so much for sharing your wonderful feedback with us! Ruby
5/5
TrustpilotFantastic staff
Fantastic, knowledgeable staff made the reservation easy
We are thrilled to know our team helped make your reservation so smooth and informative. Thank you so much for taking the time to share your great experience! Ruby
5/5
TrustpilotThey are very helpful.
They are fair and very helpful in every way.
We're happy to hear that our team provided supportive and honest service during your recent visit with us. Thank you for your feedback. Ruby
5/5
TrustpilotVery friendly efficient and…
Staff very friendly , efficient and knowledgeable
We are so pleased to hear that our team was friendly, efficient, and helpful during your visit. Thank you so much for taking the time to share your fantastic five-star review! Ruby
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Retford (Trinity Fields) has the most, with 1,194 reviews rated 4.2 out of 5, followed by Retford (Tiln Lane) with 504.
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