Together Homes reviews

★★★★★ 5/5

Trustpilot

Reserving our home was so easy

Reserving our home was so easy. Samantha was super helpful and provided all the information we needed about the development and the plot we’d chosen. She was very patient with our requests to upgrade our home and gave us space and time to choose our finishes.

Kirsty · 4 September 2026

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service. Everything was explained to me carefully and tailored to my financial needs and time constraints. I couldn't be happier with my experience so far. Perfect if you are buying a new build for the first time!

Shumona · 15 September 2026

★★★★★ 5/5

Trustpilot

Reserved and contracts exchanged

So far I have reserved my house and exchanged contracts! The whole process so far has been smooth and Kate at Sherdley Green has been incredibly knowledgeable. When looking at different sites all the sales assistants were able to answers my questions and if they did not know the answer would find out for me.

Meghan · 26 May 2026

★★★★★ 5/5

Trustpilot

Special thanks to Jacky and Rachel for…

Special thanks to Jacky and Rachel for their assistance from start to finish. They explained every stage and, above all, kept us well hydrated with those drinks. Connor and the team, thank you too for your professionalism.

INNOCENT · 15 September 2026

★★★★★ 1/5

Trustpilot

Poor Customer Service

Exceptional care until they get their survey from you and then its a different story. Handed over our block of flats to the management company with ongoing issues that we are now being held liable to pay for and TW are taking 0 responsibility for acknowledging these issues have been ongoing from when some of us moved into the block. Temporary fixes were put in place to enable them to hand it over with no prior warning given to residents of when the block would be handed over. If I could retract my new home survey, I would. They also know certain flats in our block are too far to connect the charger to the wifi and haven’t taken ownership to replace these as the residents have not realised given no electric car. I was aware given my car and made them fix it…a little one they have let go under the radar despite knowing full well the current chargers are not fit for purpose.

FM · 18 September 2026

★★★★★ 1/5

Trustpilot

I wrote a review back in May this year…

I wrote a review back in may this year and guess what.... yes you are right we are still waiting for someone to come and fix our back door!!! After months of waiting they offer us 1 day and we are not available. So now we get to wait how long before someone can get back to us with the dates. We have provided dates we can do to try to be helpful but they ignore that. Still waiting for sealants to be fixed and now the tape on the ceiling is coming off, these are all open jobs and yet we are still waiting with no communications from them, they just leave you hanging, they give you a 2 year warranty because they take so bloody long to get back to you, I think they hope you will forget about it. Zero customer care and if I'd known this at the start I would never have gone down this road with them.

Nads · 18 September 2026

★★★★★ 1/5

Trustpilot

From when we moved in last June

From when we moved in last June. We have had nothing but drama at Bronze Park, the customer service team have 0 communication or any sort of information with there team. We have had broken doors and mould growing in our building for over a year now and they keep passing the blame to the building management team ( as they have now passed the building over) but we reported this 9+ months ago when TW promised they would fix everything and touch everything up once the last owner moved in. But they never did this and it was all a lie. Don’t buy from them. Take your money elsewhere and run as far as you can It’s absolutely disgusting how fast they can take your money but not do absolutely anything after.

Jamie · 10 September 2026

★★★★★ 5/5

Trustpilot

Buying our first home was made easy

Buying our first home was made a lot easier using TaylorWimpey and especially Chris for being so helpful. Everything well explained and reassured and always on hand to help out with anything. We felt very confident in buying our new build and can’t fault them so far.

Liam · 28 May 2026

★★★★★ 5/5

Trustpilot

I visited TWs 3 locations Barham…

I visited TWs 3 locations Barham Meadows, Wolsey Grange and Auster Place , Talking about the Staff they were all exceptional people especially Jonathan , Chris and Steve , they done a splendid job

Akhil · 31 May 2026

★★★★★ 3/5

Trustpilot

Was easy to complete everything however…

Was easy to complete everything however the incentive offered was very confusing. Especially how the website portrays there to be more incentive but when asking for NHS it’s not actually better to use that? And then also straight after buying my house a similar house had an incentive go up by nearly £1000 more than what I was offered

Emman · 15 September 2026

★★★★★ 5/5

Trustpilot

Rachel has been extremely helpful

Colin · 15 September 2026

★★★★★ 5/5

Trustpilot

An outstanding experience

The team was always prompt to respond to questions, same day reply. They were willing to be help and made it very easy for a first time buyer to understand a complex process such as buying a house. They accomodate requests and I felt heard and looked after. The house was delivered up to an amazing standard and a couple of minor cosmetic issues sorted in no time.

Alessia · 26 May 2026

★★★★★ 1/5

Trustpilot

Left with a bog for a garden… not been able to enjoy a garden for 2 years!

Ruined our experience of owning our new home… could not use garden for 2 years as it is more like a bog than garden. Grass was just placed over building materials and rubbish from start. Garden died from this and problem with flooding due to no drainage and impermeable clay. Tried to fix but refused to provide proper drainage with connection to mains water exit from property. They just dug a trench which immediately filled with water which didn’t empty because water couldn’t go anywhere and with the impermeable clay it can’t drain into ground. Water just sit there like in a bucket and that is what we have under our grass trenches flooded with water and always will as they wouldn’t connect it to the water mains and exit. So obviously lawn died again and became a bog flooded with water and mud. They then send new landscape company in middle of summer on hottest days and showed them soil is still wet and the slimy bog patches and they come to make immediate decision that the garden died because our dog urinated on it and nothing to do with flooding even though our dog didn’t go on new laid lawn for 5 months and we have photo proof of this and that lawn died from water flooding and no one touched the lawn for 5 months by photos show month by month how it deteriorated and died. What a joke as next door neighbours have dog that has always used the garden as toilet and their garden is absolutely fine. Great professionals they send that didn’t even look at evidence we sent or what the previous landscape company had said which was that the flooding and clay was the problem and cause of lawn dying. I have evidence of all work done and that solutions didn’t work so I got quotes for work to be done properly to fix problem which another home owner with exactly the same issues did. They accepted their quotes and paid them for the work to be done however they have refused to do same for us which is discrimination against us. They refuse to help us any further. I suffer from migraines daily, anxiety and depression which has been escalated by this terrible ordeal for 2 years. They do not care once they take your money!

Todd · 22 August 2024

★★★★★ 5/5

Trustpilot

Just at the purchasing stage at the…

Just at the purchasing stage at the moment but Sharon the sales advisor at Bramcote Grange devlopment has been brilliant. Very friendly and helpful allowing us time to walk through the property. Sharon answered all of our questions and was excellent explaining all of the procedures and drawings during our reservation meeting.

Deborah · 8 September 2026

★★★★★ 5/5

Trustpilot

Very professional and friendly service.

A big thankyou to Kevin for spending so much extra time with us and sorry we kept you all so late! He really went over and above Kevin went over and above the service expected. Very professional and friendly service. We really appreciate you allowing us to go through the options at the same time and save us travelling down again. Such a thorough process and every single point covered in the meeting. For a large company, they provide a very personal service. Very professional and friendly at the same time.

MM · 6 August 2024

★★★★★ 5/5

Trustpilot

Sales Rep of the year 2024🤩🤩

The sales team at Swingate Park has been exceptional. Deborah and Vicky are like angels in human form. From the moment Martha and I first walked into their office, their professionalism, enthusiasm, and passion for caring and supporting customers set them apart from other sales teams we've encountered. I distinctly remember when we were starting the buying process; after explaining our situation, Deborah and Vicky tailored a plan that perfectly aligned with Taylor Wimpey's offerings and our needs, helping us achieve our dream of owning a home. Martha and I are incredibly happy with the support we've received from both Deborah and Vicky. They are amazing, and I would unequivocally nominate them as my Sales Reps of the Year 2024.

Agbaje · 30 July 2024

★★★★★ 1/5

Trustpilot

Simply put, We’d never buy from them again…

We purchased a Gosford in Yardley Manor, Olney. It’s been one of the worst decisions we’ve ever made. We were informed by multiple TW staff that we were “unlucky” to of bought a December property as this year end and they always have faults, as the staff are forced to sign off even if there’s issues.At the time we didn’t believe it, but two years on our snags were snags but fundamental build faults… fitting guttering and putting it straight into concrete, not a drain. Not fitting vent tiles, causing a black mould build up. Lawns with infestations, not enough soil and too much rubble.Not adding gully’s causing garden floods, to name just a few, were 2.5 years in and ONLY just getting the guttering fixed that was reported long ago… the project manager lied on multiple occasions telling us it was “fixed” only for another contractor to tell us it couldn’t of been as there was no drain or soak away… that was the opposite side of our house. We’re now being left with unsightly guttering twisting and turning around the house. It looks totally awful and we’re the only house on the development to have this wrapping around. We needed up having to get a surveyor in to get them to listen and he said it was totally feasible to re-route it under ground but it was a big job and TW refused and said this was our only option. Their customer service team are inexperienced and have little understanding of which issues are minor or major. Their Director Fiona Mowbray has been rude, unsupportive and honestly appears to be there to gate keep. She showed little remorse for their poor work. When we worked out that over 20 days off work had been spent (it’s now more than this) trying to fix issues she simply said well you have to give us reasonable access to fix things… in my books 20 days off of work isn’t reasonable.They often waste your time sending 4 seperate people to assess things and they will often say no one told us it had already been assessed… When we asked for all our job sheets and info on our house they could only supply one job sheet, yet all the tradesman told us they have to fill in job sheets.They’re a very dishonest company, the first 8 weeks they can’t do enough, until you fill in your customer service review, when you do they drop you like a hot potato!Don’t buy a TW if you want it to be easy!

Katie · 22 July 2024

★★★★★ 1/5

Trustpilot

AVOID COATHA GARDENS

It is no surprise that there are already homes up for sale at Coatham Gardens on the Taylor whimpy site. They are a shameful housing company. They pass blame around and no on in the sales department has any human decency to speak to you like normal person and offer any support and help. I have waited since Dec 2023 for Taylor to sort the land directly outside my house. Land is dangerous as they have left rubble, bricks, rocks and all sorts of rubbish outside my house. Leaning the grass as long as my body. It is embarrassing, disgusting and hurtful to pay as much as we are for our home to be left with a disgrace of an outside area. Taylor offer no support and no help from any sides. Please avoid this horrible housing operation. Upon speaking to a friend who works in a legal team she had assured me that Taylor are willing breaking the guidelines that protect housing companies and now it feels like it has been done out of spite. Avoid at all costs, I am absolutely devastated and wish I could upload pictures to show the state they have left us with. Update 21st July NOTHING has been done..

Jess · 21 July 2024

★★★★★ 5/5

Trustpilot

Clare Garden Village

Clare Garden Village. Kellie, Karen and Laurie were excellent in leading us through our sale. Karen especially was very patient and answered all our questions. She also went out of her way to make sure that we were a 100%happy with our purchase before proceeding. Adam, the site manager has always been at hand and has been very helpful with various information and things.We have now moved into our new home and are very happy. There are naturally some snagging issues - but they are rectified more or less immediately.We have been in our new home for about a week and every thing feels right- thanks to all the staff for everything.

Lesley · 15 July 2024

★★★★★ 5/5

Trustpilot

exceptional staff

The staff at Sinclair Gardens were exceptional. From the instant we stepped into the office they went out of their way to make us welcome providing just enough information without pushing anything onto us. Talking through each step in simple terms they were able to answer all our questions and they keep us fully updated as things progress. If there are any additional questions along the way they are quick to provide answers and are extremely accommodating for requests to visit the site.

Beth · 10 July 2024

★★★★★ 5/5

Trustpilot

From sales to after sales the team are…

From sales to after sales the team are fantastic! John is an absolute star, a ray of sunshine ! He made the sales process so easy, keeping me up to date with the progress and always putting a smile on my face. Alex & Craig the after sales team are wonderful. Constantly making sure I’m happy with the house. Responding quickly to any snagging issues ( and there really aren’t many !) They have all made this process so stress free. Thankyou

KH · 3 July 2024

★★★★★ 3/5

Trustpilot

Mould mould mould

Sales team communication wasn’t great- dates got pushed back straight after we exchanged, probably no coincidence. After care hasn’t been great, mould all over the skirting boards from the day we moved in and was told this was normal! Thermostat was in the wrong place to the plans. It is just very disappointing as it is our first home and I work for another new build company myself and we would ever hand over a home with these issues

Georgia · 16 July 2024

★★★★★ 5/5

Trustpilot

I was being served by Miss Sasha during…

I was being served by Miss Sasha during my Reservation plot process. I had excellent service, polite, good customer care and warm welcome and feel more comfortable because she was really helpful and kind.I would really recommend to all my relatives and my friends about this company and also I would like to thanks all the teams that helped me.So, overall I had good experience with Miss Sasha and her team during my buy new house process.

Padam · 17 August 2024

★★★★★ 5/5

Trustpilot

Thank you, Joanna (Lime Gardens)

I am absolutely thrilled to share my exceptional experience with Joanna at Lime Garden, Thirsk, our dedicated sales executive. From the very beginning, Joanne was incredibly quick, responsive, and attentive to our needs. She played a pivotal role in helping us find the perfect school for our children, ensuring that every detail was meticulously taken care of.Joanna's dedication didn't stop there. She provided unwavering support at every step of the way, making the entire process seamless and stress-free for our family. Her professionalism and commitment to excellence were evident in every interaction.Additionally, our mortgage advisor also had high praise for Joanna, noting her efficiency and cooperative spirit during their conversations. It's rare to find someone who not only meets but exceeds expectations, and Joanna has done exactly that.If you’re looking for a sales executive who is not only knowledgeable and helpful but also genuinely cares about her clients, Joanna is the one to go to. We couldn’t be happier with the service she provided and highly recommend her to anyone in need of expert assistance.Thank you, Joanna, for making our experience truly outstanding!

Funmi · 18 June 2024