Together Homes Retford reviews

★★★★★ 5/5

Trustpilot

Brilliant experience at Britannia Grange, Thetford!

We have now been in our home for 2 weeks at Britannia Grange, Thetford, Norfolk and we have fallen in love with our new home. That is thanks to Adam, Carole, Andy, Jordan and the rest of the team at Britannia Grange. They all did their part in making the experience as easy for us as possible from the first time we viewed the property to the after care. Any issues regarding the buying process Adam was on hand to chase these on our behalf. We always heard horror stories regarding new builds but that certainly isn't the case with Britannia Grange.

Stephanie · 25 March 2024

★★★★★ 5/5

Trustpilot

Emily...Castle Manor Ashby de la Zouch :-)

We visited the Castle Manor site at Ashby de la Zouch yesterday and were greeted by Emily! I just wanted to give her a massive shout out....she was friendly, welcoming, super helpful and although we were only making initial enquiries she spent time chatting things through and made us feel at ease straight away! Time will tell if we end up taking those enquiries further but it certainly made us feel encouraged to start the ball rolling! Thank you Emily!

Katie · 18 March 2024

★★★★★ 5/5

Trustpilot

Myra at Westvale Park

Myra at Westvale Park. She is absolutely delightful. She is helpful, informative and I never felt harassed or pressured to make any decisions. She worked really hard to ensure I had all the information I needed, and took the time to answer my questions.

Barry · 8 September 2026

★★★★★ 2/5

Trustpilot

Long term reivew of TW Aftersales

We moved into our new-build in December 2021 and wanted to leave a review following our full experience, not just after we had seen a 'yes-man' style salesman/saleswoman as it would appear that the majority of the reviews on this site are as they pushed us to leave a trustpilot review following our intial showhome viewing.Firstly the communication up until the point of exchange was good, as they didn't have our money until that point. The sales woman did however try to put up unnessary barriers to our own flooring measuring team coming to view and measure our house, including refusing them access to the property after she had said it would be ok. I believe that this was so that she could sell us the flooring at vastly inflated prices. The first site manager, Ester, was very nice and all problems with the salemanager were negated by completely bypassing her. She was the first of 3 site managers in the 6 months that TW were still on site.Communication when we had moved in was a disaster to say the least, unfortunately, I had a run-in with a customer services member whose only role it appeared was to attempt to wind up whoever called and try to provoke a response, she was a complete Karen unfortunately. We were given a customer relations manager whose role it is to tell you that the problems you are experiencing are ok or not TW fault, ours changed after about 4 weeks of being in the house, the next one, a lady called Aleksandra Sexton, had vast periods of time where she was completely uncontactable due to, I believe, a serious family matter, however TW did not alert anybody to this or provide alternative customer relations manager to talk to, this was for about 2-3 months. It always felt like a fight to get these people to do the right thing for the customers unfortunately, a lot of strongly worded emails eventually made them see sense why having a bent front door wasn't the fault of the customer or why a leak which filled up the biggest bowl you could possibly fit that filled up after 3 hours, was not a controlled leak as the bowl would fill up 2-3 times over whilst you slept...Anyway, about the issues we saw:Major issues we had with the house across the first two years within moving in:Incorrectly plumbed in bath leading to leaks. Time to resolve - 2 weeks with 2 visits, dealt with site manager directly.Incorrectly plumbed in dishwater drain hose leading to leaks and damaged kitchen units. 32 weeks, 26 phone calls, 3 botched visits where unit wasn't replaced and replacement unit was lost somehow. Ended up taking compensation instead due to missed visits by TW.Incorrectly fitted front door jammed shut after 2 days of moving in, fixed same day (Xmas eve 2021) later leading to below issue, quote from the emergency locksmith after 2 days of being in the house "This is one of the worst doors that I have ever seen on a new build".Poorly fitted guttering required to be rejoined on two separate occasions. Incorrectly fitted front door frame leading to bent front door which required many visits and arguements between TW and the original door manufacturer. Door eventually replaced after 30 weeks and 42 phone calls.Garden subsidence due to poorly installed drains. 12 weeks.Poorly fitted rear patio doors leading to unlocked, jammed doors. Refused that it was an emergency when the door couldnt be locked.All 2nd level windows had scratches on and some glass on bottom floor, glass replaced after 4 weeks.There were a lot of other more minor issues that were resolved with the site manager directly and second site manager. At the end of the day, we have a house that both my wife and I love, but with a tonne of issues that a 4, 5 star builder should have been able to stop happening. For that reason, I feel a 2 Star is fair.

James · 28 February 2024

★★★★★ 1/5

Trustpilot

Found leak under our sink and contacted…

Found leak under our sink and contacted TW who sent a plumber, plumber reported back to TW we followed protocol but a small bit of water was left causing the leak. We shut the outside tap off in October and drained it, place a cover over the tap like we were told. Now being told we did not follow correct instructions. So it’s not getting fixed and when you ask to speak to anyone they are always unavailable. Less than a year in the property and the list is endless of problems, fan in main bathroom never attached to wall causing cold air to come in, front door water damaged awaiting repair, concrete at patio doors all cracked letting cold air in. House is freezing and had to fight to get someone to do thermal imaging which won’t be done until end of March. At breaking point now and will be contacting local papers and will show them all the pictures of problems and emails back and forth. Very angry right now. Just seen a copy of the report from the plumber who has lied and stated I said I did not follow correct instructions, those words never left my mouth, absolutely shocking they believe what the tradesman they send are saying, when this was never said. No response from TW well just shows how bad they are at communicating with customers. Take your hard earned money and then don’t want to knowRuby please do not insult my intelligence if we did not contact TW then there would be zero contact, and dissatisfied is an understatement,

Twinkle · 22 February 2024

★★★★★ 1/5

Trustpilot

Taylor Whimpey - Ethicless business

TAYLOR Whimpey is doing as ethicless business. I frustrated exchanging the emails over their mistake in the construction. They did not install the rain water pipe as per the design then moved the fence towards my property and row of tiles missed at the fence an the pot holes in the land scape. I have informed TW in June 2022, first the technician came and saw and agreed to move the fence. And they observed that bit more work and material is required they trying to escape that work with various reasons. They keep on lagging to escape the work.I asked the employee to give the director's email I'd But no response. I have all proofs.The date of experience is given as current month but I am really patient enough to wait for more than 20months. Even they wrongly guided me to go NHBC for this work. It is literally ethicless or may be main people of TW don't know this cause. Or might be scam of TW employees.

Lenin · 19 February 2024

★★★★★ 5/5

Trustpilot

Emma at Taylor Wimpy Hamilton Copse Has Been Brilliant

Emma at Taylor Wimpy's Hamilton Copse site has been great. Initially she listened to our needs and understand our financial limitations and came up with a fantastic deal for a beautiful house that fitted in with our needs. As we have continued through the process Emma has kept us updated and she is very flexible and happy for us to call in whenever to re-visit our new house. Emma is very knowledgeable of the housing market and is clearly proud of the quality of houses that Taylor Wimpy build, but her overriding quality is that she is determined to make her customers happy! Would highly recommend Emma and Taylor Wimpy.

Nathan · 12 February 2024

★★★★★ 5/5

Trustpilot

Now we are finally in our beautiful…

Now we are finally in our beautiful forever home i can finally post a review about the lovely Ellie Coath. From day 1 Ellie has been such a help to us with every step of the way with our new home journey. From chasing things up to giving me a call to see if i was ok the day we thought it was all going to fall through. Even when Ellie moved to a new site she was there to help us with anything we needed. Our moving day was made extra special by Ellie handing our keys over and leaving us a treat in our new fridge! Everyone at Melton Manor absolutely loves her. She is such a genuine and lovely lady and not a pushy sales person!

Fiona · 21 January 2024

★★★★★ 3/5

Trustpilot

Service not considerate

The customer service is not considerate. There is a purchase procedure in placed . It sounds impressive before your reservation. However after the purchase was confirmed, the procedure was delivered not well. For example, according to the TW’s email to me, I was allowed to employ a qualified inspector to do house pre- completion inspection. Then I employed an inspector to perform the check. Originally I thought that TW should try the best to facilitate this check per my request as a customer. But it seemed to me that there were some obstacles and harsh arrangement to prevent my inspector from performing his job. I felt that this arrangement is not on customer-oriented, but only on TW interest-oriented. This is what I am not feeling good.

Derek · 23 December 2023

★★★★★ 2/5

Trustpilot

Bad interior build finish

Hi,Until sales process things went smooth. The built quality is not up to the mark. Below are few immediate problem I face in the 2 weeks since I took handover. Overall property finish is very bad. 1. Leak in the on-suite shower unit2. 2 doors not closing3. Property was dirty with mud foot prints in the shed, dust from the drill work on the toilet slabs, floor. Door were full of dust4. Shower was not working5. On-suite sink tap with literally zero water pressure6. Hole in the stairs carpet7. Tile cracked8. House number not installed

Niteshvasanth · 20 December 2023

★★★★★ 5/5

Trustpilot

So far, so great!

So far, so great. Katy, who showed me around the development and houses was exceptionally knowledgeable about both and used her experience to assist in my selection an facilitate a confident reservation. She listened well to my situation and requirements and was unbiased in her presentation of the pros and cons of different properties. Tim was excellent in communicating when on leave and between the both of them this was an incredibly straightforward and professional interaction. reservation placed! Thank you

Alex · 12 December 2023

★★★★★ 5/5

Trustpilot

Would recommend

We bought at Beaumont Gate, Aiskew, couldn’t fault the process. Kate was extremely helpful through the process and we managed to get some fantastic incentives. The site team and Steph have been great with the minor issues we have had since. Everything we flagged has been sorted in a timely manor so that has been really good. Everyone has been really approachable with any concerns or issues we’ve raised. We are happy with our property and we’d recommend!

Erica · 24 January 2024

★★★★★ 2/5

Trustpilot

Very disappointed with the level of…

Very disappointed with the level of assistance you get after purchase. Especially within the legal department; it takes almost 4 months to get a response from them, and they then brush you off. No actual effort to help you with a simply enquiry. Also, the ground maintenance company FirstPort are terrible. I would carefully consider buying a flat from TW. The whole situation has been a draining experience.

Brenda · 29 September 2026

★★★★★ 2/5

Trustpilot

Bordering a one star

Bordering a one star. An honest review. The only reason it is not one star is because Ellie is a great sales person who was nothing but amazing during the buying process. The only hiccup was a lady Purvinder who was very keen to have us change it to short notice, in hindsight probably just to close a sale quicker and on the phone advised a move in date of September. It ended up being a month later. Post buy is where it took a sharp dip the support is extremely sluggish, unorganised, hard to get written updates on snagging lists. re-active, as someone who works in the support field I was appalled at the response times, the action, the overall lack of progress. Squeezing blood out of a stone comes to mind. Now things are escalated it “appears” things are moving, I say appear as it’s still early days. It’s barely been a month since we’ve moved in and it feels like I’ve been here for years due to the fact how slow things have been moving. Many times I physically had to go find people. I hope they come through on their word and restore some faith.

Nathan · 22 November 2023

★★★★★ 5/5

Trustpilot

A Delightful Beginning.

It is no secret that purchasing a home is known to be stressful. However felt well at ease right through the entire registration process.T & C's were explained and all options clearly detailed. All additional queries were dealt with efficiently which has culminated in an effective offer to purchase.Now look forward to choosing finishes for our new home. We were encouraged to spend as much time as we needed to view show homes and match the samples at our disposal.Would like to thank Sales Executive, Abi Potts for her excellent guidance in this process thus far. She listened and quickly established what our needs were. Thereafter it was a matter of finding which product suited us. Appreciate all the additional advice and articles supplied.

EA · 21 November 2023

★★★★★ 1/5

Trustpilot

No customer aftercare from TW - they do not care !

Purchased 4 bed detached in Ripponfields Warwickshire April 23. House is on a private road with 5 houses in total. Few months ago M&J Evans subcontractors sent by TW drugged up a large hole to redo the drain .. but now refuse to resurface the full section of the road and only want to patch up the hole & leave a visible mess. This is a private road so us 5 residents are solely responsible for future maintenance of the tarmac . Not correct for TW to create a mess on this private road and then refuse to finish the job fully. Have emailed and giving my concerns to TW customer care but I get no luck .TW just do not care now .. not happy with their after service. 2nd issue - they only now dug up another section of this private road for us to have as a bin storage area for the weekly refusal collection. Again they have not done this correct & all the fence is taken down and it’s another mess created by M&J Evans . I have attached pictures to support my stressing experience of this matter.. This has caused me great stress as I work & long hours to be able to purchase my dream home but now the same builders are ruining this for me . They have simply take my money and now do not care ! Happy to provide pictures of the TW mess !

Sharon · 7 November 2023

★★★★★ 5/5

Trustpilot

Appledown Orchard Coventry

We recently purchased our new home through the office at Appledown Orchard. Sandeep, Molly and Tasmin were great with us right from the beginning. We were selling our property to purchase our new house and when this fell through they were very supportive and patient until we found a new buyer. Nothing was to much for them they kept us updated when house build was delayed though no fault to them but due to the weather conditions. Right up until the day we got our keys the team were amazing. If it wasn’t for Sandeep directing us to our plot and considering it as an option we wouldn’t have found our forever home. We are really pleased with the build and are loving our new home. As any new build we have had a few minor things that have needed doing but the site team have been responsive and have been getting it sorted efficiently. Neera

Neera · 29 October 2023

★★★★★ 5/5

Trustpilot

From the minute we walked in for our…

From the minute we walked in for our first appointment we were made welcome . Lyndsay was very helpful and answered all our questions which put us at ease. She keeps us updated and was very helpful with the paper work. She was very helpful with choosing the interiors for our new house and the quality was very good and a great variety of choice.

Mrs · 21 August 2024

★★★★★ 1/5

Trustpilot

Taylor wimpy thought it appropriate to…

Taylor wimpy thought it appropriate to remove my review. Each time you do this TW I will write another, nothing I wrote was dishonest or inaccurate. The heathy wood development in Copthorne was an area I was really interested in, however we was advised we could not view thier home unless a mortgage advisor could check out affordability. Ok this is ok until we are informed a full credit search would be performed. Credit searches should not be performed for this reason, so we declined. My previous review was added a week ago and has been removed. TW in Ockley park were fantastic and both Jonathan and David were great, accommodating and used discretion which in this day and age is a good idea. So I am sure I will get another message from Ruby informing me TW will make contact, and they will then delete the review. I am now photographing my review as proof it was put on to Google. It is dishonest, to remove such reviews. Let’s see if I receive any call I highly doubt itThis was my original review that was removed and never followed upBy Taylor wimpy We wanted to view a house at Heathy Wood, received a phone call from a lady informing me we had to look at affordability before we could view a house next weekend. Explained we would use our own mortgage advisor, told no we still had to consult with Taylor wimpy to check our affordability. No other new build has insisted we do this and as a result they are potentially Losing a big sale. Very rude and felt quite degraded by this company and certainly will not consider in the future. Maybe they should adopt a similar culture to Bellway, Riverdale and other new builds. They might actually sell houses then. Very short sighted companyI have since received a request for someone to contact me and they have not bothered with making any contact either. Shocking customer services and apparently a company like Taylor wimpy should not be marketing in this wayWell today I visited Ockley park and met two extremely friendly professional gentleman, that deserve to be recognised, and although TW have a policy, they have certainly given me faith in humanity again. Fantastic gentleman, excellent service. However I still want a response this week from TW head office, telling me in order to view their Ransford house only a soft search would be done to look at affordability when I fact this was an outright lie and a full credit search would be done. Stopping people to view homes all to use hard sell tactics and take a mortgage with whom they provide. They have this week, then I will go to the papers, fortunately I have a witness that heard my conversation with their mortgage service that clearly stated it was a full search. Disgraceful behaviour !!!!mToday 26.10.2023 I have provided the information for Taylor wimpy to contact me. Second time the last they ignored

Donna · 26 October 2023

★★★★★ 5/5

Trustpilot

A very pleasant experience

Alison and Lauren in Sherford made my experience buying my home amazing, they were generally lovely people and helped me in any way they could to help me secure my home. My sale was a bit of a nightmare and I could have lost my ongoing purchase, but they helped in every way possible.The quality of the home is almost perfect, a good solid 10/10. I am so happy with it! The on site quality assurance staff, Steph, also came to say hello, and so did the assistant site manager, which was really nice.TW have really delivered a dream for me, thank you.

Daniel · 25 October 2023

★★★★★ 2/5

Trustpilot

Where do I start

House is freezing cold.! Especially the hall way and upstairs, small pointless radiators. We have had leaks,scratched kitchen cupboards that took 11 months to replace, paid for turf and it’s awful, no drainage in the garden so it’s boggy.Roof tiles fallen off already. Taylor and wimpy are great before you buy, after you feel like an inconvenience for mentioning any problems with the house.1st time buyers and the house we bought is not what we expected

Allanna · 19 January 2024

★★★★★ 1/5

Trustpilot

Taylor Whimpey have been a nightmare to…

Following the response from TW - Yes, brilliant, they are the ones that keep lying to me. Taylor Whimpey have been a nightmare to work with.Lies from C**** our sales rep and from London Customer Service - TW London, refusal to help, ridiculous T&C's that invalidate any 2 year snagging. I bought my TW home from them almost 2 years ago, the competition was delayed but I understand that things don't always go to plan so moved on happy with my purchase. All was well until I asked them to complete any work on my property, they refused EVERYTHING, even though I was still in my 2 year snagging period, they refused to attended to anything at all. After some complaints from myself and threats to take it to the housing governing body they then lied to me, telling me a salesman had left the business even though I gave them his full name, number and position within the company in his TW EMAIL FOOTER. I only found out it was a lie after I heard complaints from my neighbours that he was working at a different site just down the road. They have attended to the smallest possible issues and then told me it was as a gesture of good will, my response? It's just you fulfilling your duty and even saying it's a gesture is another slap in the face. I have recently had a rep from Symphony come to my property, he said that there are issues on almost every panel. TW have then refused again to come and fix their errors saying it's bubbling due to moisture...how can a badly fit door that doesn't fit strait be due to moisture? I'm not sure either. I believe it's not just incompetence it's malice, they are trying to get out of attending our site as they are busy not putting up another 4 in my local area. Fix my problems before you run off making more money for your shareholders.

Jacob · 11 October 2023

★★★★★ 5/5

Trustpilot

Great Customer Service

I used the Easymover scheme, to help me sell my last house and purchase my new home. I say home as I feel very comfortable in my new build. The Newton Park development in Sleaford has a wonderful Sales team and Site managerial team. Roxy helped guide me and answer any questions I had. No matter how difficult. I had a really good purchasing experience, I was kept well informed of where the build was at, during each stage.I have since moved in and I have to say the build quality is great at this site. I would put this down to Roberto's site managing skills, his attention to detail. The trades men he looks after are also highly skilled and I can see this in their work.When someone says new build they just think loads and loads of snags, but this wasn't the case at Newton Park Sleaford. I've had five snags and I'm blow away be how few I've had. Roxy, Rob and Dave has been very helpful and quick to act to get these sorted. I'm very impressed. From this experience I would recommend anyone to buy a property at Newton Park Sleaford.

Peter · 10 October 2023

★★★★★ 5/5

Trustpilot

Excellent service from the whole team at Stanhope Gardens

I have received excellent customer service from all of the team at Stanhope Gardens. In the sales team, Steve and Neuza were so helpful and kind throughout the process of buying my apartment. Since moving into the property I have received excellent customer service from Nathan, Dan, and the rest of the site team who have been super proactive and efficient in resolving issues and going above and beyond. Superb from start to finish, thank you!

Customer · 10 January 2024