Together Homes Retford reviews

★★★★★ 4/5

Trustpilot

We had bought our first home from…

We had bought our first home from Taylor Whimpey. Our experience from start of the process till we moved to our house was very smooth and good. Thanks to Cathy who is the Sales person helped us along the way and then Maria from her team also joined. We were given information at right time . Once we got the keys Lucy from customer services took over and was in regular touch and was responsive and able to come out for demo and resolving house queries . Dan our Site manager was also informative and welcomed demo all the things about our house. Its been 2 weeks since we moved to our property and we are loving the house and the quality of the house is also very good. There are ifs and buts which happens everywhere , however in general from reserving the house till we moved in the journey was very good.

Arvind · 14 June 2024

★★★★★ 5/5

Trustpilot

First Time Buyers - Weldon Manor

Jackie at Weldon Manor was absolutely superb. She allowed us to view the show rooms with plenty of time. We were explained all the details that came with the house and all questions were answered both quickly and thoroughly. We had left the viewing feeling satisfied, appreciated and comfortable. Reserving the house of our choosing was also swift and informative. Customer service was and still is amazing. We could not of asked for a better experience to start things off!

Tharidu · 31 May 2024

★★★★★ 2/5

Trustpilot

2+ years later and the roads STILL not finished

We moved into our house back in November 2021 and were one a the last houses to be built/completed on our site. There were no issues with the house and at the bottom of the estate, the roads had just been finished. A year into living in our house, we thought progress was getting made as they had raised ALL the drains and manholes. It is now coming up to 3 years later and the roads are still not completed with weeds growing from the curbs and the manholes still raised. There has been no communication on what is happening and when we do get a response its passed on that it is the councils problem. Then the council say its TW problem as the roads haven't been adopted.

Jacob · 21 May 2024

★★★★★ 5/5

Trustpilot

I had a great experience with Jay…

I had a great experience with Jay during the purchase of my property. He was extremely helpful throughout the whole process, always available to answer my questions, and very easy to talk to. His professionalism and friendly approach made the whole experience much smoother and more enjoyable.

Alain · 8 September 2026

★★★★★ 5/5

Trustpilot

Fantastic customer service

The customer service we received at our Reservation meeting was fantastic. Tyler was patient and gave us the time to answer our questions fully or take note to obtain answers from other colleagues. The incentives we were offered were a complete surprise and so helpful as whilst we are downsizing in size we are stretching our budget to buy new. We came away feeling over the moon and confident that buying from this builder and in this site was the best option for us. Thank you Tyler.

Sarah · 1 May 2024

★★★★★ 1/5

Trustpilot

DONOT TRUST TAYLOR tosh it and hop it…

DONOT TRUST TAYLOR tosh it and hop it WIMPEY. For leasehold check that their appointed management company has no connection with First Port, solitaire, Peveral O.M.or the TCHENGUIZ FAMILY TRUST. Check out the First Port Residents Action Group on F.B.Taylor tosh it and hop it Wimpey think First Port are trustworthy!!!FREEHOLDERS will find that questions about estate management will be met with a standard copy and paste answer. That is if you are lucky enough to get a reply. It will start with something like;IT IS NORMAL PRACTICE FOR A MANAGEMENT COMPANY TO BE APPOINTED TO MAINTAIN ESTATE OPEN SPACE ……..etc.They save money by not having to pay S106 money to the local authorities and S104 money to Water boards.Taylor Tosh it and Hop it Wimpey will sell on any landlord responsibilities to a financial investment company but will fail to inform estate residents. Why should they bother when Freeholders have no redress to organisations that can impose fines or sanctions on Taylor Tosh it & Hop it Wimpey.Even an employee of Taylor Tosh it & Hop it Wimpey with a claimed BSc.hons . member of the Chartered something…..has bottled out of a face to face meeting to explain why their “standard “ Transfer Contract and sales method is misleading. CHECK Land registry for restrictive covenantGet your solicitor to ask why . (Including freeholders)If any clause in the transfer document has the phrase IN PERPETUITY get it removed. Finally DONOT trust Taylor Tosh it & Hop it Wimpey

Jennifer · 26 April 2024

★★★★★ 5/5

Trustpilot

Everything was explained and I was…

Everything was explained and I was given a folder with lots of information.

Barbara · 27 May 2026

★★★★★ 5/5

Trustpilot

Excellent service from Kate & Sophie

A big thank you to Kate and Sophie for their outstanding assistance and professionalism!I am currently in the process of purchasing a property, and I would like to take this opportunity to express my sincere gratitude to Kate and Sophie for their exceptional help throughout this journey.Sophie, in particular, has been incredibly helpful in providing me with comprehensive information about the property, the surrounding area, and the available incentives. Her patience and willingness to answer all my questions have been invaluable.Kate has also been instrumental in guiding me through the reservation process and explaining the various terms and conditions in detail. Her expertise and proactive approach have made the entire process much smoother and less daunting.Thanks to Kate and Sophie's combined efforts, I feel confident in my decision to purchase this property. Their genuine care and commitment to customer satisfaction have exceeded my expectations. I would highly recommend their services to anyone looking for a seamless and hassle-free property purchase experience.

MRC · 19 April 2024

★★★★★ 5/5

Trustpilot

Lyndsay was so helpful and kept us up…

Lyndsay was so helpful and kept us up to date with everything.

Colin · 3 June 2026

★★★★★ 1/5

Trustpilot

Avoid buying a new build in Woodside Gardens

No real qualms with the house (3 bed Amersham) but the gardens in our estate (Woodside Gardens) are a joke. Garden is consistently water logged and TW are doing very little about it despite having an independent contractor out who said seconds after looking that it needed redoing. From reading several other reviews on Trust Pilot it seems this is a very common occurrence. Little/no drainage, poor quality top soil and not enough of it. We raise the issue on the touchpoint system and they close it down to say it is resolved, even though it is not. 18 months now in the house and there has only been 2 months (June/July) where the garden has been usable for the kids to play in.

Michael · 17 April 2024

★★★★★ 5/5

Trustpilot

Excellent throughout whole buying journey.

All staff along the whole journey of us buying were extremely helpful, informative and supportive. All were really knowledgeable and made us feel at ease. The exterior and interior of our new build is fantastic. And since we've moved in, nothing has been too much trouble. Staff have stayed in touch and addressed any minor issues we had straight away. Such a friendly and welcoming sales office. Welcome package when we moved in was such a nice touch and had lots of useful information. Can't wait to see the rest of the site finished.

Nikita · 16 April 2024

★★★★★ 5/5

Trustpilot

Stellar service and wonderful experience

From the get go I was welcomed with warmth, transparency and kindness. Sam and Alison (from the Middleton, Manchester branch) are great and helped me tremendously. From the first interaction, through the reservation and option selection processes until the exchange of contracts. Sam was very quick to answer all my enquiries no matter how peculiar they may have been. It was my first time I purchased a house, let alone a new build house, so you can imagine I had a lot of questions and lot of information need explained. She, patiently, explained every little detail, even multiple times, until she was convinced that I understand correctly everything I need to understand. She does her job very well. Even during the my uncertainty period while I was still shopping around and then later during the negotiation period I felt she was on my side, she was trying to help me make the decision not to get most money out of my pocket. I never felt like a customer, more like a neighbour. That’s pretty rare in my opinion. In conclusion, I could not recommend them enough, stellar service in my book!

Customer · 7 April 2024

★★★★★ 5/5

Trustpilot

Great customer service from Angela and…

Great customer service from Angela and Sandra from the very start. This includes communication, ensuring we were well informed at every turn during the buying process. Every accommodation was made to help us get over the line with the purchase, for which we are very grateful.Also after the purchase communication with Nathan and Michael has been excellent with any snagging issues.A special mention goes to Iain for actually dealing with almost all the snagging in the house. Always available to speak to and come round to sort any problems that need attended to. Excellent post-sales service.

John · 25 March 2024

★★★★★ 5/5

Trustpilot

Brilliant experience at Britannia Grange, Thetford!

We have now been in our home for 2 weeks at Britannia Grange, Thetford, Norfolk and we have fallen in love with our new home. That is thanks to Adam, Carole, Andy, Jordan and the rest of the team at Britannia Grange. They all did their part in making the experience as easy for us as possible from the first time we viewed the property to the after care. Any issues regarding the buying process Adam was on hand to chase these on our behalf. We always heard horror stories regarding new builds but that certainly isn't the case with Britannia Grange.

Stephanie · 25 March 2024

★★★★★ 5/5

Trustpilot

Emily...Castle Manor Ashby de la Zouch :-)

We visited the Castle Manor site at Ashby de la Zouch yesterday and were greeted by Emily! I just wanted to give her a massive shout out....she was friendly, welcoming, super helpful and although we were only making initial enquiries she spent time chatting things through and made us feel at ease straight away! Time will tell if we end up taking those enquiries further but it certainly made us feel encouraged to start the ball rolling! Thank you Emily!

Katie · 18 March 2024

★★★★★ 5/5

Trustpilot

Myra at Westvale Park

Myra at Westvale Park. She is absolutely delightful. She is helpful, informative and I never felt harassed or pressured to make any decisions. She worked really hard to ensure I had all the information I needed, and took the time to answer my questions.

Barry · 8 September 2026

★★★★★ 2/5

Trustpilot

Long term reivew of TW Aftersales

We moved into our new-build in December 2021 and wanted to leave a review following our full experience, not just after we had seen a 'yes-man' style salesman/saleswoman as it would appear that the majority of the reviews on this site are as they pushed us to leave a trustpilot review following our intial showhome viewing.Firstly the communication up until the point of exchange was good, as they didn't have our money until that point. The sales woman did however try to put up unnessary barriers to our own flooring measuring team coming to view and measure our house, including refusing them access to the property after she had said it would be ok. I believe that this was so that she could sell us the flooring at vastly inflated prices. The first site manager, Ester, was very nice and all problems with the salemanager were negated by completely bypassing her. She was the first of 3 site managers in the 6 months that TW were still on site.Communication when we had moved in was a disaster to say the least, unfortunately, I had a run-in with a customer services member whose only role it appeared was to attempt to wind up whoever called and try to provoke a response, she was a complete Karen unfortunately. We were given a customer relations manager whose role it is to tell you that the problems you are experiencing are ok or not TW fault, ours changed after about 4 weeks of being in the house, the next one, a lady called Aleksandra Sexton, had vast periods of time where she was completely uncontactable due to, I believe, a serious family matter, however TW did not alert anybody to this or provide alternative customer relations manager to talk to, this was for about 2-3 months. It always felt like a fight to get these people to do the right thing for the customers unfortunately, a lot of strongly worded emails eventually made them see sense why having a bent front door wasn't the fault of the customer or why a leak which filled up the biggest bowl you could possibly fit that filled up after 3 hours, was not a controlled leak as the bowl would fill up 2-3 times over whilst you slept...Anyway, about the issues we saw:Major issues we had with the house across the first two years within moving in:Incorrectly plumbed in bath leading to leaks. Time to resolve - 2 weeks with 2 visits, dealt with site manager directly.Incorrectly plumbed in dishwater drain hose leading to leaks and damaged kitchen units. 32 weeks, 26 phone calls, 3 botched visits where unit wasn't replaced and replacement unit was lost somehow. Ended up taking compensation instead due to missed visits by TW.Incorrectly fitted front door jammed shut after 2 days of moving in, fixed same day (Xmas eve 2021) later leading to below issue, quote from the emergency locksmith after 2 days of being in the house "This is one of the worst doors that I have ever seen on a new build".Poorly fitted guttering required to be rejoined on two separate occasions. Incorrectly fitted front door frame leading to bent front door which required many visits and arguements between TW and the original door manufacturer. Door eventually replaced after 30 weeks and 42 phone calls.Garden subsidence due to poorly installed drains. 12 weeks.Poorly fitted rear patio doors leading to unlocked, jammed doors. Refused that it was an emergency when the door couldnt be locked.All 2nd level windows had scratches on and some glass on bottom floor, glass replaced after 4 weeks.There were a lot of other more minor issues that were resolved with the site manager directly and second site manager. At the end of the day, we have a house that both my wife and I love, but with a tonne of issues that a 4, 5 star builder should have been able to stop happening. For that reason, I feel a 2 Star is fair.

James · 28 February 2024

★★★★★ 1/5

Trustpilot

Found leak under our sink and contacted…

Found leak under our sink and contacted TW who sent a plumber, plumber reported back to TW we followed protocol but a small bit of water was left causing the leak. We shut the outside tap off in October and drained it, place a cover over the tap like we were told. Now being told we did not follow correct instructions. So it’s not getting fixed and when you ask to speak to anyone they are always unavailable. Less than a year in the property and the list is endless of problems, fan in main bathroom never attached to wall causing cold air to come in, front door water damaged awaiting repair, concrete at patio doors all cracked letting cold air in. House is freezing and had to fight to get someone to do thermal imaging which won’t be done until end of March. At breaking point now and will be contacting local papers and will show them all the pictures of problems and emails back and forth. Very angry right now. Just seen a copy of the report from the plumber who has lied and stated I said I did not follow correct instructions, those words never left my mouth, absolutely shocking they believe what the tradesman they send are saying, when this was never said. No response from TW well just shows how bad they are at communicating with customers. Take your hard earned money and then don’t want to knowRuby please do not insult my intelligence if we did not contact TW then there would be zero contact, and dissatisfied is an understatement,

Twinkle · 22 February 2024

★★★★★ 1/5

Trustpilot

Taylor Whimpey - Ethicless business

TAYLOR Whimpey is doing as ethicless business. I frustrated exchanging the emails over their mistake in the construction. They did not install the rain water pipe as per the design then moved the fence towards my property and row of tiles missed at the fence an the pot holes in the land scape. I have informed TW in June 2022, first the technician came and saw and agreed to move the fence. And they observed that bit more work and material is required they trying to escape that work with various reasons. They keep on lagging to escape the work.I asked the employee to give the director's email I'd But no response. I have all proofs.The date of experience is given as current month but I am really patient enough to wait for more than 20months. Even they wrongly guided me to go NHBC for this work. It is literally ethicless or may be main people of TW don't know this cause. Or might be scam of TW employees.

Lenin · 19 February 2024

★★★★★ 5/5

Trustpilot

Emma at Taylor Wimpy Hamilton Copse Has Been Brilliant

Emma at Taylor Wimpy's Hamilton Copse site has been great. Initially she listened to our needs and understand our financial limitations and came up with a fantastic deal for a beautiful house that fitted in with our needs. As we have continued through the process Emma has kept us updated and she is very flexible and happy for us to call in whenever to re-visit our new house. Emma is very knowledgeable of the housing market and is clearly proud of the quality of houses that Taylor Wimpy build, but her overriding quality is that she is determined to make her customers happy! Would highly recommend Emma and Taylor Wimpy.

Nathan · 12 February 2024

★★★★★ 5/5

Trustpilot

Now we are finally in our beautiful…

Now we are finally in our beautiful forever home i can finally post a review about the lovely Ellie Coath. From day 1 Ellie has been such a help to us with every step of the way with our new home journey. From chasing things up to giving me a call to see if i was ok the day we thought it was all going to fall through. Even when Ellie moved to a new site she was there to help us with anything we needed. Our moving day was made extra special by Ellie handing our keys over and leaving us a treat in our new fridge! Everyone at Melton Manor absolutely loves her. She is such a genuine and lovely lady and not a pushy sales person!

Fiona · 21 January 2024

★★★★★ 3/5

Trustpilot

Service not considerate

The customer service is not considerate. There is a purchase procedure in placed . It sounds impressive before your reservation. However after the purchase was confirmed, the procedure was delivered not well. For example, according to the TW’s email to me, I was allowed to employ a qualified inspector to do house pre- completion inspection. Then I employed an inspector to perform the check. Originally I thought that TW should try the best to facilitate this check per my request as a customer. But it seemed to me that there were some obstacles and harsh arrangement to prevent my inspector from performing his job. I felt that this arrangement is not on customer-oriented, but only on TW interest-oriented. This is what I am not feeling good.

Derek · 23 December 2023

★★★★★ 2/5

Trustpilot

Bad interior build finish

Hi,Until sales process things went smooth. The built quality is not up to the mark. Below are few immediate problem I face in the 2 weeks since I took handover. Overall property finish is very bad. 1. Leak in the on-suite shower unit2. 2 doors not closing3. Property was dirty with mud foot prints in the shed, dust from the drill work on the toilet slabs, floor. Door were full of dust4. Shower was not working5. On-suite sink tap with literally zero water pressure6. Hole in the stairs carpet7. Tile cracked8. House number not installed

Niteshvasanth · 20 December 2023

★★★★★ 5/5

Trustpilot

So far, so great!

So far, so great. Katy, who showed me around the development and houses was exceptionally knowledgeable about both and used her experience to assist in my selection an facilitate a confident reservation. She listened well to my situation and requirements and was unbiased in her presentation of the pros and cons of different properties. Tim was excellent in communicating when on leave and between the both of them this was an incredibly straightforward and professional interaction. reservation placed! Thank you

Alex · 12 December 2023