Together Homes Retford reviews

★★★★★ 5/5

Trustpilot

Affordable, Quality and Spacious Home

Many thanks to Linda (sales executive at Whittlesey branch) who gave us (Joanna and myself, Nana) profound details of our new house prior to buying it which we did not get from other developers. I enjoyed the smooth exchange of our contract with the support of the solicitors and mortgage broker she recommended. Craig (site manager) and Taylor (assistant site manager) visit us regularly to check on us to make sure all gadgets are working properly. We love our new home and friend and family call our new home a palace because of the quality and the architecture view of the building, spacious rooms, and swift customer services . I recommend you to give them a ring and you will be happy.

Nana · 7 October 2023

★★★★★ 5/5

Trustpilot

Excellent Customer Service

The sales team members at East Hollinsfield, Sam and Alison, were truly amazing. They were friendly, customer-focused, and always available to communicate with us promptly. Thanks to their excellent service, the entire process of buying a house, from home reservation to completion, was smooth and stress-free. We would also like to thank Andy, the site manager, and Amir, the Customer Relations Manager, for their continued support since we moved into our new home.

Kachi · 6 March 2024

★★★★★ 5/5

Trustpilot

Professional and very knowledgeable without the bias

Both of the ladies who assisted me were absolute wonderful and very knowledgeable. Lisa was outstanding, as I was in two minds with making the final decision because of the market changes, but with assurances and a few minor added extras from her made all the difference and concluded in the sale which i am now very much looking forward to the exchange and completion

Mei · 30 July 2024

★★★★★ 1/5

Trustpilot

One of their plumbers didn’t fit a pipe…

One of their plumbers didn’t fit a pipe correctly which caused a flood , they agreed compensation but have failed to pay it to me 4 months later! They don’t return calls or emails

Tracy · 24 September 2026

★★★★★ 5/5

Trustpilot

Gresley Meadows

Both the sales team and the site team in particular Dean, Barney, Rich and Chloe are fantastic and we cannot praise them enough. This is our first house and from day 1 they kept us up to date and let us visit the site/plot as many times as we would like to watch our house being built. It’s been an amazing experience for us and we feel so great full to of seen the process from start to finish. Nothing is to much and we feel like the team at Gresley Meadows genuinely care about us as both customers and people.They made the process seem so straightforward and no question was a stupid one.Thank you all so much, we are very grateful, and would recommend Taylor Whimpy and the site Gresley Meadows, to anyone

Sasha · 22 September 2023

★★★★★ 5/5

Trustpilot

Excellent experience at Wellington Place

My experience at Wellington Place has been great over a number of interactions in-person, telephone and email. I felt I was given enough time to have all my questions answered, explore the show homes, development and plans at my leisure, as well as knowing what happens and when after the reservation. I mainly interacted with Kate, who is very knowledgable and personable, which made the process seamless and easy for me. Great communication from Yvette too in order to keep things progressing 7 days a week. A great team all-around!

Amish · 5 September 2023

★★★★★ 3/5

Trustpilot

Different Sales Executive each time

At every interaction with Sales team the Sales Executive is different which leads to miscommunication. This force us to explain everything again and again to the new Sales Executive which consume extra time and create confusion. We found a bit of miscommunication during the Reservation phase and forced us to pay extra to the Developer, which is unexpected and not inline with intial understanding given by the first Sales Executive. Not Happy with this kind of dealing with such a big Developer.

Mayank · 2 September 2023

★★★★★ 5/5

Trustpilot

Gareth and Corinne make a great team

Gareth and Corinne make a great team. Professional, caring and really took the time to explain everything to us. Even had our photo taken. Can’t wait to make Riven Stones our forever home.

Customer · 23 September 2026

★★★★★ 5/5

Trustpilot

Sales executive Paul Absalom is so…

Sales executive Paul Absalom is so helpful from the very start of the process while purchasing our dream home. He is so easy to talk to and answers everything promptly and politely what we've asked regarding the house.The most important thing TW I liked is the 5% mortgage deposit contribution they giving us towards our mortgage which is a very big help for us.

Wilson · 16 July 2024

★★★★★ 1/5

Trustpilot

Continually suggest issues/damages don’t exist

I have had two leaks in my en-suite, originally the plumber couldn’t find these. On reporting for the second time, Taylor Wimpy told me that this was ‘outwith the warranty’ and the plumber call out to this for the SECOND time was a ‘good will’, where he found and repaired both leaks. There has been a leak in my living room ceiling which resulted in damage to the floor. The plumber has since been out today and cut a whole in the ceiling, telling me that although he could ‘see the water marks on the ceiling’ both he and the joiner were unable to locate the source of the leak, NOT that there wasn’t a leak as Taylor Wimpy have suggested. I spoke with the plumber in depth and told him how Willow Gardens Customer Service have previously not truthfully communicated his initial reports. It would be greatly appreciated if as much time and effort could go into fixing my issues, rather than continually suggesting that they don’t exist. Awful.

Kara · 27 July 2023

★★★★★ 5/5

Trustpilot

Holly hill 2 have very wonderful staffs…

Holly hill 2 have very wonderful staffs . I met Jamie in 2022 october and it didn’t take long for me to be sold on the idea and reserve a property. Today 21/07/2023 my house is ready, the lawn was elegant, and everything was excellent. Lizzie has been another star in this team. She never gets tired of my calls and very pleasant on the phone. When she( Lizzie) told me she has been assigned a new site I was sad immediately. This is my first house and I am sure I will buy another one and will tell my friends to buy their first home with TW as well. I have had a very good experience with this 2 staffs and an overall a very good first impression.

Clement · 21 July 2023

★★★★★ 1/5

Trustpilot

Awful customer service.

Awful customer service.I have bought 2 houses in Chobham Manor during covids with them and at the moment they are both under 2 year guarantee. However, the first house got leaked seriousely since Aug 2022 and now is Jul 2023 they still havent comed to fix it. Keep promising but nothing have been done till now. The house is new built.Another issue is the window in the lounge has been cracked since last year and it hasnt been replaced at all. Emma is the lady who is in charge of all those things - she never keeps her words, never replies emails or answer phone calls.I rang the emergency team many times. They kept saying sorry and no one contacts me after that. Many neigbours complain about their services as well.I wouldnt have bought from them if i had known about their bad service.

H · 17 July 2023

★★★★★ 5/5

Trustpilot

Gemma from Hedgerow sales team answered…

Gemma from Hedgerow sales team answered all our questions or found the answer out. From start of the process until the end; Gemma would keep in weekly calls with us to give us updates. She chased contractors to complete jobs; which really took the pressure off us. When we finally got the keys, Gemma was just as excited for us and came to visit the next morning to see how we were settling in and to iron issues with suppliers. Thank you so much for everything Gemma 😊

Harjeev · 16 July 2023

★★★★★ 1/5

Trustpilot

Avoid Thorn Fields Houghton Regis

Park looks nothinking like it's set out in the brochure. The Park is full of rubbish in the bins.The grass and the nettles surrounding the park are an absolute health and safety risk to the young children. Weeds growing through the brickwork. The estate looks a mess. Please send someome to sort it out- Quick!11/07 Update- I don't wish to share my details as it is clearly evident the site is a mess. What I would like you to is get the site manager to take a walk around the park and get someone to firstly empty the bins and secondly pick up all the rubbish1. It's a mess SORT it OUT

Ms · 11 July 2023

★★★★★ 5/5

Trustpilot

The sales team were so accommodating

The sales team were so accommodating, they dealt with us in a relaxed manner. Although our house was not ready to view we were taken to an exact match. All round nice experience

Phil · 11 September 2026

★★★★★ 1/5

Trustpilot

A deeply shocking and exhausting experience

I feel the need to leave this review to ensure that nobody has to experience what I would describe as poor, shocking and deeply upsetting service from this organisation. Buying a home for the first time is supposed to be one of the must joyful experiences, however it has been a draining, stressful and truly abysmal experience. There has been so much wrong with both the workmanship and the customer services that it is impossible to cover in this space. I completed the purchase of my house in February 2023 and I am yet to move in because of an excessive number of issues with both the house and the service. This month I was advised that the house was clean and safe to occupy however there are tools, equipment, materials and rubbish throughout the entire house - tiles left on the floor, black bags of rubbish in the hallway, paint residue all over sockets. No clean has occurred which is standard with any new home and on no occasion was I actually advised that house was ready to occupy until I took issue with it. This is despite constant emails for an update on the work and telephone calls to the then site manager for a move date. I have just found out he has now left. I was never informed of this, and he seems to be the only person dealing with the work on the house.Furthermore, despite my request for arrangements to be made for all keys to my property to be returned to me, this has not occurred. This is clearly a safety issue as I cannot be expected to live in the address when I have keys outstanding and in the possession of people personally unknown to me.I have been made promise after promise with no delivery. I have had to point out pertinent issues such as missing downpipes to the front and rear of my home which is extremely concerning considering I do not claim to be at all versed in the trade of building houses. I have had to check on the property myself due to tradesman no shows, and no monitoring from the site managers or staff. I have had to complainant about tradesmen who have used my toilet and left it in shocking state. All of this over the course of 4 months.No aspect of the service that I have received has been commendable. The work completed has been poor, the communication and follow up throughout has been exhausting to say the least and even worse than the work itself. There is so much wrong with the service received that it is very it would sound unbelievable to describe it all in full here. I feel that it would be so wrong of me not to share my experience so that others do not have to go through it. My sincere feeling at this point is that I wish I had chosen a complete different developer altogether and all I can hope for is that nobody has the misfortune of buying a home from this company and going through what I have.

Don · 28 June 2023

★★★★★ 5/5

Trustpilot

Great Service

My Reservation appointment was very detailed and informative thanks to Sales Advisor Simi. Leading up to that day everytime I had a question, she answered it and has always been very helpful and attentive. Thanks also to Sales Advisor Vanessa who I met later on in my journey in the purchase of my new home. I am impressed by the inclusion of all flooring and turf to the rear garden and a patio area and the quality of the kitchen and appliances. I also agree with Taylor Wimpey's ethics for caring for the environment by providing green space within their developments. I can't wait to move in to my new home!

.Chris · 27 June 2023

★★★★★ 1/5

Trustpilot

Words but no action

From the time we exchanged contracts we have had lots of promises but repeated failure to deliver. Completion was meant to be June/July 2022 but kept getting delayed month by month with no explanation other than it's been put back by head office. When I asked who to speak to at head office all I got was "head office don't talk to customers". In December 2022 lots of stuff was still outstanding and I had a conversation with the sales team who said no way would they insist on financial completion for a property/plot in the state ours was. The very next day their legal team served notice for financial completion. We identified a lot of outstanding issues and most of these have been resolved but they have a habit of closing down jobs on their Touchpoint system when the job has not been done so you have to phone up and get it re-opened. One job, to do with the landscaping to the front of our property, identified in December, has repeatedly been put back. Each time we asked about it we got told "next week", finally when I lodged an official complaint they changed this to "next month" presumably if I escalate it further they will come back with "next year". It's still outstanding, even though they have built at least one house from foundations up on the estate in that time and they have their landscaping completed. Throughout dealings with TW their staff just make up responses on the spot, when what you really need is a true answer with a fixed date, even if this is in the distance.

Chris · 27 June 2023

★★★★★ 5/5

Trustpilot

No hesitation to recommend!!

Firstly I would not hesitate to recommend the team at TW Gresley Meadows. My partner and I have recently purchased our first ever home and the care and support that has been shown throughout this whole journey has been incredible. We were first met by Dean who from the get go explained everything fully, answered all of our questions that we had when reserving and made us feel relaxed and heard whilst deciding on one of the biggest milestones during anybodies life. We have been in contact with Barney throughout the remainder of our journey and we have absolutely no complaints. Barney has been absolutely wonderful during all of this time and we are so grateful to have been able to share this amazing experience with such a kind man. He answered my many emails promptly and efficiently, and never made us feel any question or query we had was foolish. He has been extremely supportive and offered his advice when we needed. He is extremely approachable and goes out of his way to ensure that his customers are happy, nothing ever seemed too much trouble for him he was always happy to help with a smile. Barney was always in contact with updates to the house which we absolutely loved! The team here really do take pride in their work and I can understand why. We met with Rich the site manager who again was extremely approachable and friendly. We were shown round the home on a site visit where he was able to answer any questions whilst looking round. Again, nothing was too much trouble for Rich as he definitely wants to ensure that all customers are satisfied and we really are! With our busy working schedule we were so grateful that Barney was able to help at times that were convenient to us and was always happy to show us round the house if we were able to. He was always full of joy seeing his customers happy. When we were given the keys Barney and Rich were with us to take pictures and show us into our first ever home, it was such a special moment and a pleasure to share it with them. Rich and his team will go above and beyond to ensure that everything is immaculate. We are absolutely in love with our home and it’s all thanks to everyone at Gresley Meadows. Once again we are beyond grateful to the TW team at Gresley Meadows for making the experience unforgettable, Thank you!

M · 25 June 2023

★★★★★ 5/5

Trustpilot

Emma deserves 5 stars

Emma deserves 5 stars. We have been in our new home for nearly 2 years. During that time there has been a few reported issues which have been resolved quickly. Recently there was an accident at home and I emailed TW Customer Services looking for a bit of support to see if there was anything they could do. Emma called, we had a chat, and she gave us the best news possible and has exceeded our expectations as the issue will be fully resolved by TW. We cannot thank Emma enough for being a TW employee who goes above and beyond. Excellent customer service.

Julie · 21 June 2023

★★★★★ 5/5

Trustpilot

Stoneyetts View, Glasgow

From the first day of enquiring about reserving a plot to moving into our new house, the service we have received at Stoneyetts has been excellent. The sales manager Nicola is extremely knowledgeable and professional but more importantly for us, Nicola is very much client driven. We as clients cannot speak highly enough of her. The customer service we have received since moving in has again been excellent. To mention a few, Alan and Kevin the site managers and "Mr Fix It" Tony. They have all made moving into our new home as seamless as possible.

David · 17 June 2023

★★★★★ 5/5

Trustpilot

TW Duncarnock, Barrhead

We have found the support, guidance and information provided by the sales team at Duncarnock, Barrhead to be second to none. Lorraine guided us through the buying process. She is personable, professional and has a great sense of humour. Her knowledge helped us make informed decisions with confidence and suited to our needs. Lorraine's expertise in knowing explaining the range of interior designs also assisted us in making key choices for our new home suited to our own personal needs and preferences. In the run-up to our entry date Lorraine kept us fully informed about building progress so we were able to effectively plan our move. We wanted outstanding home purchasing support/guidance and that is exactly what we had the privilege of experiencing.

Angela · 15 June 2023

★★★★★ 5/5

Trustpilot

The Grange

Emma at The Grange has been so friendly, helpful, efficient and professional during my contact with her and the site over the last almost twelve months. Following my decision to revisit the site at the end of last month and the possibility of purchasing a Plot, I contacted Emma early on a Friday morning she welcomed me back and arranged an appointment that very morning and although a busy day for her extended our meeting to go through paperwork. Altogether I am very impressed by the service I have so far from Emma and the Site staff.

Meryl · 8 June 2023

★★★★★ 5/5

Trustpilot

Great Experience

I have been so impressed with the experience of buying my property in Ely. The experience felt like friends looking after me rather than a hard sell. Linda in Ely went out of her way to find me the perfect house without pressure. I went back after viewing another property at another site (no where near as nice an experience) and bought the property Linda had showed me. Rachael Firth followed up and I was just as impressed. These women were great and made the whole experience special and easy. I’m still going through the process but cannot fault my experience so far.

Miss · 16 May 2023