Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotRhodri was so helpful polite and curtious
Rhodri was so helpful and informative i had spoken to him several times and always found him to be very polite and courteous then when my daughter and i went to visit the site he was equally so he took us around the showhome showed us on the site plan and explained to us the difference in that and the other style home for sale and gave us the paperwork with both styles on to take home and consider .
Mrs · 19 September 2026 · Together Homes Retford (Tiln Lane)
Agent replied · 24 September 2026
Hi Mrs Margaret Hughes,
We are so pleased to hear that our team member provided such helpful and informative service during your visits. It's wonderful that they were polite, courteous, and took the time to explain the different home styles. Thank you for your kind words!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotMatthew Sales agent I was dealing with…
Matthew Sales agent I was dealing with very professional and very respectful, explaining everything so well I don’t have anything but nice things to say about him
Steven · 18 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 24 September 2026
We're so glad to hear about your positive experience with our team member! We appreciate you sharing your kind words.
Ruby
★★★★★ 1/5
TrustpilotPoor Customer Service
Exceptional care until they get their survey from you and then its a different story. Handed over our block of flats to the management company with ongoing issues that we are now being held liable to pay for and TW are taking 0 responsibility for acknowledging these issues have been ongoing from when some of us moved into the block. Temporary fixes were put in place to enable them to hand it over with no prior warning given to residents of when the block would be handed over. If I could retract my new home survey, I would. They also know certain flats in our block are too far to connect the charger to the wifi and haven’t taken ownership to replace these as the residents have not realised given no electric car. I was aware given my car and made them fix it…a little one they have let go under the radar despite knowing full well the current chargers are not fit for purpose.
FM · 18 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 24 September 2026
Thank you for your sharing your feedback with us. We are very sorry that you have concerns and confirm that these have been shared with your Management Company who are responsible for the maintenance of your apartment block. Our regional team are also in communication with them to ensure your concerns are addressed.
Ruby
★★★★★ 1/5
TrustpilotI wrote a review back in May this year…
I wrote a review back in may this year and guess what.... yes you are right we are still waiting for someone to come and fix our back door!!! After months of waiting they offer us 1 day and we are not available. So now we get to wait how long before someone can get back to us with the dates. We have provided dates we can do to try to be helpful but they ignore that. Still waiting for sealants to be fixed and now the tape on the ceiling is coming off, these are all open jobs and yet we are still waiting with no communications from them, they just leave you hanging, they give you a 2 year warranty because they take so bloody long to get back to you, I think they hope you will forget about it. Zero customer care and if I'd known this at the start I would never have gone down this road with them.
Nads · 18 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 24 September 2026
We're sorry that this has been your experience with us. We have passed your feedback to the regional team who have advised contact will be made.
Ruby
★★★★★ 1/5
TrustpilotNew home differed structurally from the showhome with no explanation
Purchased a property via part exchange. The early signs were positive and we were so excited at the thought of moving into our 'forever home'.
Ryan · 17 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 24 September 2026
We're sorry that this has been your experience with us. I have been in contact with your local regional office who have informed me that they are investigating your concerns and will be in contact in due course and in line with our complaints procedure.
Ruby
★★★★★ 3/5
TrustpilotWas easy to complete everything however…
Was easy to complete everything however the incentive offered was very confusing. Especially how the website portrays there to be more incentive but when asking for NHS it’s not actually better to use that? And then also straight after buying my house a similar house had an incentive go up by nearly £1000 more than what I was offered
Emman · 15 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 24 September 2026
We're sorry that this has been your experience with us. We have passed your feedback to the regional team for their awareness
Ruby
★★★★★ 5/5
TrustpilotSpecial thanks to Jacky and Rachel for…
Special thanks to Jacky and Rachel for their assistance from start to finish. They explained every stage and, above all, kept us well hydrated with those drinks. Connor and the team, thank you too for your professionalism.
INNOCENT · 15 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 24 September 2026
We're so pleased to hear about your positive experience and that our team provided such great assistance. We appreciate you highlighting their professionalism and care!
Ruby
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service. Everything was explained to me carefully and tailored to my financial needs and time constraints. I couldn't be happier with my experience so far. Perfect if you are buying a new build for the first time!
Shumona · 15 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 24 September 2026
We're so happy to hear you received excellent customer service and that everything was carefully explained to meet your needs. It's wonderful that you're so pleased with your experience, especially as a first-time buyer!
Ruby
★★★★★ 5/5
TrustpilotRachel has been extremely helpful
Colin · 15 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 24 September 2026
We're so happy to hear our team provided such helpful assistance with your extras options. We appreciate your kind words!
Ruby
★★★★★ 5/5
TrustpilotExcellent service
Rating only, no written review.
Alphonsa · 15 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 24 September 2026
Excellent Review!
Ruby
★★★★★ 5/5
TrustpilotInitial thoughts
We have just started our journey with Liden Homes and I hope it continues in the positive way that it has started. We registered our interest and within hours we got a
Call from Rhodri and he has been ever so helpful and informative since. We went for a visit and he showed us around the
Show home and site, answered all our questions and provided lots of helpful information and documentation.
Alexandra · 13 September 2026 · Together Homes Retford (Tiln Lane)
Agent replied · 24 September 2026
Hi Alexandra,
We're so pleased to hear that your journey with Linden Homes has got off to such a positive start. It's wonderful to know that Rhodri has been so helpful and informative, taking the time to answer your questions and guide you through the development. We'll be sure to pass on your kind feedback, and we look forward to supporting you throughout the rest of your home-buying journey.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotHannah in the office was absolutely…
Hannah in the office was absolutely wonderful. From initial phone call enquiry, telling me what to bring buying evidence to the office. Her tour showing me round the estate and house interiors, was very helpful. Going through the available options and updates was simple. As was making the reservation. Cant wait to move in.
John · 12 September 2026 · Together Homes Retford (Tiln Lane)
Agent replied · 24 September 2026
Hi John,
Thank you for your lovely review. We’re delighted to hear that Hannah provided such helpful support throughout your journey, from your initial enquiry through to reserving your new home. We’ll be sure to pass on your kind feedback to her. Congratulations on your reservation, and we look forward to welcoming you to your new Linden home soon.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotThe office staff are helpful
The office staff are helpful, professional and courteous. This has made the process quicker and easier.
Babatunde · 12 September 2026 · Together Homes Retford (Tiln Lane)
Agent replied · 24 September 2026
Hi Babatunde,
We are delighted to hear that our office staff's helpfulness, professionalism, and courtesy made your process quicker and easier. Thank you for sharing your positive feedback!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotThe sales team were so accommodating
The sales team were so accommodating, they dealt with us in a relaxed manner. Although our house was not ready to view we were taken to an exact match. All round nice experience
Phil · 11 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
We're so glad our team provided a relaxed and accommodating experience, even with your house not ready. We appreciate you sharing your positive feedback!
Ruby
★★★★★ 1/5
TrustpilotFrom when we moved in last June
From when we moved in last June. We have had nothing but drama at Bronze Park, the customer service team have 0 communication or any sort of information with there team. We have had broken doors and mould growing in our building for over a year now and they keep passing the blame to the building management team ( as they have now passed the building over) but we reported this 9+ months ago when TW promised they would fix everything and touch everything up once the last owner moved in. But they never did this and it was all a lie. Don’t buy from them. Take your money elsewhere and run as far as you can It’s absolutely disgusting how fast they can take your money but not do absolutely anything after.
Jamie · 10 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 24 September 2026
Thank you for your sharing your feedback with us. We are very sorry that you have concerns and confirm that these have been shared with your Management Company who are responsible for the maintenance of your apartment block. Our regional team are also in communication with them to ensure your concerns are addressed.
Ruby
★★★★★ 5/5
TrustpilotGreat attitude at all locations
Great attitude at all locations where we went to view showhomes.
Joshua · 9 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 19 June 2024
We're delighted to hear that you had a great experience viewing our show homes and that our team was so helpful. Thank you for your positive feedback!
Ruby
★★★★★ 5/5
TrustpilotGreat service!
Great service! I was kept informed every step of the way....
Tayo · 9 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 24 September 2026
We're so glad to hear we kept you informed throughout your experience. Thank you for your kind words!
Ruby
★★★★★ 5/5
TrustpilotMyra at Westvale Park
Myra at Westvale Park. She is absolutely delightful. She is helpful, informative and I never felt harassed or pressured to make any decisions. She worked really hard to ensure I had all the information I needed, and took the time to answer my questions.
Barry · 8 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 24 September 2026
We are absolutely delighted to hear about your wonderful experience and the exceptional service you received. We truly appreciate your kind words and are so pleased that you felt well-informed and unpressured.
Ruby
★★★★★ 5/5
TrustpilotI had a great experience with Jay…
I had a great experience with Jay during the purchase of my property. He was extremely helpful throughout the whole process, always available to answer my questions, and very easy to talk to. His professionalism and friendly approach made the whole experience much smoother and more enjoyable.
Alain · 8 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 24 September 2026
We're so pleased to hear you had such a great experience during your property purchase. We appreciate you highlighting our team member's helpfulness, availability, and friendly approach. Thank you for your recommendation!
Ruby
★★★★★ 5/5
TrustpilotHad a great experience with the sales…
Had a great experience with the sales rep, Hyacinth. Patiently discussed with us and showed us all the options we can have. She gave us professional suggestions based on our situation. Looking forward to the next step.
YH · 8 September 2026 · Together Homes Retford (Tiln Lane)
Agent replied · 24 September 2026
Hi YH Wong,
We're delighted to hear about your positive experience with our sales representative. It's wonderful that you found the discussion helpful and received professional suggestions tailored to your needs. We appreciate your kind words and look forward to assisting you further.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotJust at the purchasing stage at the…
Just at the purchasing stage at the moment but Sharon the sales advisor at Bramcote Grange devlopment has been brilliant. Very friendly and helpful allowing us time to walk through the property. Sharon answered all of our questions and was excellent explaining all of the procedures and drawings during our reservation meeting.
Deborah · 8 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 24 September 2026
We are so pleased to hear about your positive experience at the purchasing stage. It's wonderful that our sales advisor was brilliant, friendly, and helpful, allowing you ample time to view the property and answering all your questions. Thank you for sharing your feedback!
Ruby
★★★★★ 5/5
TrustpilotThe sales team were very helpful and…
The sales team were very helpful and responsive
Pauline · 8 September 2026 · Together Homes Retford (Tiln Lane)
Agent replied · 24 September 2026
Hi Pauline,
We are so pleased to hear that our sales team provided you with such helpful and responsive service. Your positive feedback is truly appreciated.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotTheir sales office team are very warm
Their sales office team are very warm, friendly, knowledgeable and have been a great support throughout the whole process
Toby · 8 September 2026 · Together Homes Retford (Trinity Fields)
Agent replied · 24 September 2026
We're so happy to hear that our sales office team provided such warm, friendly, and knowledgeable support throughout your entire experience. Thank you for your kind words!
Ruby
★★★★★ 1/5
TrustpilotWe are mid-way through purchasing a…
We are mid-way through purchasing a home with Lindens.
We have requested to talk about our concerns to the Sales and Marketing Director, Hannah - who has refused to speak to us in person or over the phone.
Lindens will not take your concerns seriously about 1) Misplacing data (or losing it) 2) discussing incentives (in person, or re-visiting them) 3) When you have been told you cannot meet the sales manager but told to progress with the reservation. The director then proceeded to say this was unfactual and we did have access to a manager?
Unfortunately we do not feel like Linden's have any priority for customer concerns and this will now be escalated by ourselves. Only quite patronizing emails to their customers skimming over their complaints.
The higher staff members quite clearly sit behind the sales team (@ Parkgate Denise and Lesley) who are wonderful, despite the circumstances of our experience.
A horrendous experience for two First time buyers. It is an awful feeling to not be able to speak to a senior figure when you have concerns about arguably the biggest purchase of your life.
*I would be more than happy to share their correspondence (only by emails!) to anybody who may be also concerned, or is thinking about purchasing a property and may be hesitant!*
Bradley · 7 September 2026 · Together Homes Retford (Tiln Lane)
Agent replied · 24 September 2026
Hi Bradley,
Thank you for taking the time to share your feedback.
We appreciate that purchasing your first home is one of the most significant commitments you will make, and it is disappointing to read that aspects of your experience have left you feeling frustrated and unsupported.
We understand your concerns relate not only to elements of the purchasing process itself, but also to the way those concerns have been handled and communicated. We recognise how important it is for customers to feel listened to and confident that their queries are being fully considered throughout their homebuying journey.
We note that you remain in contact with the regional team regarding the matters you have raised, and we trust this dialogue will provide the appropriate opportunity to continue those discussions and address any outstanding concerns.
Whilst we appreciate your wider comments, it is pleasing to see your recognition of Denise and Lesley at Parkgate, and we will ensure your feedback is shared with them.
Thank you again for sharing your experience. Feedback of this nature is important as it helps us continually review and improve the service we provide to our customers.
Kind Regards,
Marcus
Linden Homes
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