Trusted Agent profile
★★★★★
1,728 reviews across 5 offices and 2 platforms
Together Homes has five offices, in Retford (two offices), Easingwold, Middlesbrough and Cayton. Together they have 1,728 reviews on two platforms, rated 3.7 out of 5 overall.
Together Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotThe sales team were excellent…
The sales team were excellent throughout, however, our move was not as smooth due to the short window given to us which made it impossible to prepare the new house before moving e.g. carpeting and tiling had to be done while in occupancy.
Thank you Obrain for sharing your experience and for providing us valuable feedback to help us improve our service.Ruby
5/5
TrustpilotJake at the Stourport Parsons Chain…
Jake at the Stourport Parsons Chain site was incredibly helpful, professional and knowledgeable with fantastic customer service skills .
Thank you Becca for sharing your experience.We'll share your kind feedback with Jake as he will be delighted!Ruby
5/5
TrustpilotCwmbran sales office
Excellent customer service from the sales office
That's great to hear Dave so thank you for sharing!Ruby
5/5
TrustpilotVery helpful
Very helpful. Always ready to provide support with excellent after sale service
We are thrilled with your feedback and thank you for sharing with us.Ruby
5/5
TrustpilotMeadowside
Donna is super friendly and couldn’t have been more helpful in providing us with all the details we needed to know about the development and was able to get us a great deal on our house. The customer service has been excellent and as first time buyers we were put at ease right away.
We will make sure that the local team at Meadowside get to see your feedback so thank you for sharing Leigh!Ruby
5/5
TrustpilotCommunication was great
Communication was great. Very friendly.
Great feedback!Ruby
3/5
TrustpilotIn a nutshell the houses are lovely…
In a nutshell the houses are lovely even if a little over priced, the builders are talented and the house feels and looks like quality……however getting stuff done once your money becomes their money is painful. We’re a year in and are still getting various things “fixed”. The main issue is some of the staff are just rubbish and some of them just need shooting. Millions of emails…..totally unnecessary and unacceptable.
We're so sorry that your experience has not been better Stuart and we will share your feedback with the regional office for our onward learning.Ruby
5/5
TrustpilotReally easy contact and a very nice…
Really easy contact and a very nice staff.
Thank you for your review Weronika!Ruby
1/5
TrustpilotBrefunde aware
Be aware. Read small print. My wife and i put a deposit of £99. Down on a house. Thought that was the one for us. But didnt no less then 24hrs,we changed our minds, that was a month ago, just found out, they dont give refunds only on a £1000 a £100 isent much to them with cost of living you would think as a good conpany they would give you your money back. So make sure you dont hand, a deposit over unless you are a 100% sure. Your lose it descusting. These companys take it very qwick thoe. Thanks Lindin Mark Jordan.
5/5
TrustpilotGreat
Great, everything：）
Great to know!Ruby
5/5
TrustpilotFirst class professional and personal…
First class professional and personal service from nic who showed us the property and explained the process also when we’ve contacted the office or our daughter has on our behalf and spoke to other staff always received polite and helpful answers .
We appreciate you taking the time to share your experience with us Keith!Ruby
4/5
TrustpilotVery helpful in answering our multitude…
Very helpful in answering our multitude of questions in regard to our purchase. Would recommend
Thank you for taking the time to leave a review Amanda.Ruby
4/5
TrustpilotGood
Good communication Very friendlyVery prompt
Good to know Anju! Thank youRuby
5/5
TrustpilotReally friendly and helpful people
Really friendly and helpful people. Made our decisions easy
Thank you Mr Orme for sharing your experience with us!Ruby
5/5
TrustpilotVery helpful
We are in the early stages but the sales team have been a great help to make the process simple thanks.
That's good to know!Ruby
1/5
TrustpilotAwful company
Awful company. Dealing with an NHBC claim on my house at the 9 year point and Linden (aka Vistry) will do everything in their power to deny any responsibility or reply in a reasonable time frame to legitimate concerns. Shocking. The claim has revealed the extremely poor standard of how their houses are built, I’m just thankful it appeared within the 10 year NHBC timeframe.
1/5
TrustpilotTerrible service
Just received a call to say that two reduced market price plots have become available. Upon requesting more information with regards to the plots was told that they won't be able to hold it and will be ringing around others.I asked what was required to secure a plot and the answer was "To speak to a financial advisor TODAY". Absolutely horrendous- pressured sales tactic.Extremely strange phone manners and inappropriate approach.
We're sorry that this has been your experience with us Syed. To allow us to pass your feedback to the regional office we have reached out to Trustpilot to gather further contact details to ensure contact is made.We hope to hear from you soon!Ruby
1/5
TrustpilotShocking after care service
Customer service shocking they don’t want to deal with issues unless it can be sorted. Had issues with the smell of the drains when washer and dryer on they came out twice and didn’t do anything then when I complained again was told I was outside my 2 year warranty. Tons of people on the same estate have the same issue yet they won’t address it. Appalling and would never buy from them again. Chance to send contact details would have been beneficial before an updated response. Shame you’re not as quick at responding to emails so quickly.
We're very sorry this has been your experience Melanie and that you have not provided your contact details following our request via Trustpilot. Please do get in contact with your regional office if this is a continued concern or please call us on 01494 509 090Lines are open Monday - Friday, 8am to 6pm and Saturday, 9am to 12pmRuby
5/5
TrustpilotKate - Market Harborough
Kate has been absolutely fantastic every step of the way, providing information and answering queries promptly.
That's good to know Donica!Ruby
5/5
TrustpilotGreat experience!
The sales executive at raveloe gardens was amazing!. She was clearly knowledgeable about the property and the area, she was very patient and took her time to explain things. Even after the point of reservation she was always very friendly, quick to respond and always happy to help - nothing was ever too much trouble. She’s made the process so much smoother with her ability to communicate efficiently without being chased.
Thank you Tory for sharing your experience - we really appreciate it!Ruby
1/5
TrustpilotFrustrated TW customer
We put a review up a few months ago and did speak with a director and things were happening. It did not last long as the customer agent they assigned us will not return calls, we call and leave messages and she has not returned one yet, they do not read emails they send generic responses. It’s frustrating as they respond to the emails with answers that are not relevant to the questions. Email says someone will be out in 7 days and when you ask after 7 days it 28 days. They email to say one company will fix most issues and we have had them before for other issues and they tell you we don’t do that, these guys are gardeners to repairing render on outside wall and drainage. We were also told we would not have any more contact with a particular customer service person and they are also emailing us, we still have outstanding problems, TW never again would I purchase a house from you.Ruby we need to talk with someone as passing it back to regional office we all know what happens there, they ignore and customer service agents are non verbal as do not return calls. So I do not understand why it’s getting sent to the same people we have issues getting response from.Ruby this is exactly what I said in previous comment, why do customer service agents not return calls, we spoke to a director previously who was the only one who made any sense and listened, and they do respond with emails but clearly do not read them correctly and when you call to talk to them, they are always unavailable. Why do customer service agents not return calls. So frustrating dealing with TWNo response again and still awaiting a call back from the customer service person who was put on our case. TW just send your complaint back to the office your complaint is regarding and then silence again. Does any of your customer service representatives have voices.
We're sorry that this has been your experience with us. We have passed your feedback to the regional office as they will be able to answer your concerns in full. The region have confirmed that they are in regular contact with you and the latest correspondence has been provided via email on 6 October. Ruby
1/5
TrustpilotTaylor Whimpey have been a nightmare to…
Following the response from TW - Yes, brilliant, they are the ones that keep lying to me. Taylor Whimpey have been a nightmare to work with.Lies from C**** our sales rep and from London Customer Service - TW London, refusal to help, ridiculous T&C's that invalidate any 2 year snagging. I bought my TW home from them almost 2 years ago, the competition was delayed but I understand that things don't always go to plan so moved on happy with my purchase. All was well until I asked them to complete any work on my property, they refused EVERYTHING, even though I was still in my 2 year snagging period, they refused to attended to anything at all. After some complaints from myself and threats to take it to the housing governing body they then lied to me, telling me a salesman had left the business even though I gave them his full name, number and position within the company in his TW EMAIL FOOTER. I only found out it was a lie after I heard complaints from my neighbours that he was working at a different site just down the road. They have attended to the smallest possible issues and then told me it was as a gesture of good will, my response? It's just you fulfilling your duty and even saying it's a gesture is another slap in the face. I have recently had a rep from Symphony come to my property, he said that there are issues on almost every panel. TW have then refused again to come and fix their errors saying it's bubbling due to moisture...how can a badly fit door that doesn't fit strait be due to moisture? I'm not sure either. I believe it's not just incompetence it's malice, they are trying to get out of attending our site as they are busy not putting up another 4 in my local area. Fix my problems before you run off making more money for your shareholders.
We're sorry that this has been your experience with us Jacob. We have passed on your feedback to the regional office who have advised that they are in regular contact with you.Ruby
5/5
TrustpilotAndy & Stella at Sewell Meadows made us…
Andy & Stella at Sewell Meadows made us feel very welcome from the moment we walked into the office.They both took so much time explaining how the process would work, and after some sticky moments we were able to proceed and hopefully will get our new home.
We really appreciate you taking the time to share your experience with us Mr Webster!Ruby
5/5
TrustpilotEasy to deal with and no pressure to…
Easy to deal with and no pressure to buy - unlike other new build terms that I have dealt with. Pleasant and very friendly staff made it much easier too.
That's good to know Ella!Ruby
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Together Homes is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Retford (Trinity Fields) has the most, with 1,209 reviews rated 4.2 out of 5, followed by Retford (Tiln Lane) with 510.
The five Together Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales.
