Together Homes estate agents in Retford, Easingwold, Middlesbrough and 1 more

★★★★★ 1/5

Trustpilot

After my previous review I had hoped…

After my previous review I had hoped things would get better, but after they have repeatedly failed to deliver on many promises, seeking help following the recent flooding just got a message saying that because I had tried to resolve the problem myself (ie to stop my garden being totally flooded) it was no longer covered by warranty and they would not help. I now would give them 0 stars if that was permitted.

Chris · 13 November 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 2/5

Trustpilot

Poor build quality and after-sales service. Great sales team

The build quality of the house and after-sales service are poor. The sales team was great though.

Önder · 13 November 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 2/5

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We have moved on Friday 27/10/23 to…

We have moved on Friday 27/10/23 to kingsmoat new house and they confirmed that the house is ready and safe for moving. 2 days later , a major water pipe leak from the ensuite which drawn the living room and the walls and the ceiling. Imagine this is only in our 3rd day. I got electrified and my wife and my child now have anxiety and panic. I had to be off from my work for two days and my wife had to stop unpacking luggages . In addition, we did not get chance to clean the previous house before deliver the key although two weeks overlap. Also I lost the opportunity to buy my sofa with a good offer as no place to put in my new house. We lived without the living room for almost 12 days and we are still.My child in a bad mood and all of us lived in a nightmare. They came to repair the damage and we are still there.I understand that Mistakes could happen but if they happened , they needs to be audited and well compensated to ensure that will not happen again for any future customers. They need to revise their safety check list as it is not proper enough to accommodate people there. I was surprised that they refused to offer a reasonable compensation as I asked them to do some extra jobs like the garden rather than offering a cash which equal 18 pounds per night for more than 2 weeks that we suffered. which gave me the idea that they donot know how much harm they did to us and they do not care about their customers.The construction advised to make a formal complaint. I have not even been offered to accommodate in a hotel for the last 10 days till the work finish.I have been asked by the team to make a formal complaint per the policy and I am waiting their reply for which I will share it here after I receive the response to make it clear for every one.It is really a shame from them to deal with their customers in a negligence way as they did.Updates on 9/11/23, I have provided my details and my complaint number and I am still waiting a reply from their side.

George · 10 November 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 1/5

Trustpilot

You will realise snag list is so high once you bought the house and they would not rectify them

I bought a 4bed show home in shinfield Medows in 2018. When I first got the keys , I realised bath shower curtain is missing. They have taken it to fix it to different house. There was a big snag list including tiles not fixed properly, bath, door frames, kitchen cupboards wrongly fit. You wouldn’t believe how bad the house was. I was waiting for so long them to rectify it. Time to time someone come and they would say they have brought the wrong door or it is a too much of big job. They have to come again. Still they have not rectified anything in to 5 years from buying the house. They will only be nice till you buy the house.

Kaumudi · 9 November 2023 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

Trustpilot

Useless company

Useless company. Changed estate plans after moved in with confirmation or signatures. No one wants to take ownership from Linden

Drew · 8 November 2023 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

Trustpilot

Taylor Wimpy are guilty of building…

Taylor Wimpy are guilty of building with materials they knew were flammable but cheap. They have promised to remedy the situation starting this month, then moved the date to February. I now find out through our MP Mike Amesbury that the date has been moved to April. They could not even been bothered to inform us. Duty of Care? Rubbish

Philippa · 7 November 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 4/5

Trustpilot

The girls in office are great keep you…

The girls in office are great keep you informed and always have the answers for my questions that I ask

John · 7 November 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 5/5

Trustpilot

They are prompt and review every…

They are prompt and review every available resources to assist buyers

Olusola · 7 November 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 5/5

Trustpilot

Emma in sales was really helpful and…

Emma in sales was really helpful and honest. No more needs to be said.

Christie · 7 November 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 1/5

Trustpilot

No customer aftercare from TW - they do not care !

Purchased 4 bed detached in Ripponfields Warwickshire April 23. House is on a private road with 5 houses in total. Few months ago M&J Evans subcontractors sent by TW drugged up a large hole to redo the drain .. but now refuse to resurface the full section of the road and only want to patch up the hole & leave a visible mess. This is a private road so us 5 residents are solely responsible for future maintenance of the tarmac . Not correct for TW to create a mess on this private road and then refuse to finish the job fully. Have emailed and giving my concerns to TW customer care but I get no luck .TW just do not care now .. not happy with their after service. 2nd issue - they only now dug up another section of this private road for us to have as a bin storage area for the weekly refusal collection. Again they have not done this correct & all the fence is taken down and it’s another mess created by M&J Evans . I have attached pictures to support my stressing experience of this matter.. This has caused me great stress as I work & long hours to be able to purchase my dream home but now the same builders are ruining this for me . They have simply take my money and now do not care ! Happy to provide pictures of the TW mess !

Sharon · 7 November 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 5/5

Trustpilot

Windermere Grange

We are buying a house at Windermere Grange in the Midlands and Claire, our sales executive, has been absolutely wonderful! She has gone above and beyond to help us get the perfect home for us, and we can't thank her enough! The site is lovely and welcoming, from Claire, to the site managers, the builders and security! We can't wait to move in to our new home!

Sarah · 6 November 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 3/5

Trustpilot

The worst Developer ever!!!!

The worst Developer ever!!!!Floods, leeks and no remorse off taking responsibility for them action.

Agnieszka · 6 November 2023 · Together Homes Retford (Tiln Lane)

★★★★★ 5/5

Trustpilot

Excellent service

Mandy was excellent on my reservation appointment. Linda has been a great help with the process so far.

Ellen · 5 November 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 5/5

Trustpilot

Special compliments to your staffs

I would like to inform you that the company has two very good employees. One of them is Telford site manager James. He explained to me in detail and carefully the rights and responsibilities of the house I will buy. What's special is the salesperson Di. She recommended your company's houses politely and professionally, and after understanding my needs, she gave me the best choice. I am now ready to buy a house from your company and hope to continue to live happily.

Pak · 5 November 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 5/5

Trustpilot

Clear with no sales pressure.

We haven't moved in yet, but Rebecca was very friendly, helpful and clear during the sales process. We didn't feel at all pressurised at any stage.

Tim · 3 November 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 1/5

Trustpilot

terrible sales and awful after sale experience

They give no update to you about the sales process and then at the last minute they give you a final completion date and ask you to release the money. They do not think about all the prep work you have to do with bank and moving company etc.The sales people lie to your face, one day they say they would cover the flooring, after you give the offer and start the process they say "no all of these are extra you have to pay separately".After sale services, especially the call center is terrible. They even do not have a system of logging the cases and following them up. You will not be given a case number, just an emailbox where you keep sending mails. Expect an average of 6 to 9 months for any issues to be resolved. I would give them zero stars if that was an option.

NTK · 1 November 2023 · Together Homes Retford (Tiln Lane)

★★★★★ 5/5

Trustpilot

Great Experience at Cromwell Place

We are in the process of buying a house at Cromwell Place and Jay Miah has been amazing throughout the process! He has been great at answering all our questions, providing excellent guidance and explanation at every stage of the process. We're really happy with everything so far, would highly recommend!

KG · 31 October 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 4/5

Trustpilot

So far, so good

Only just agreed to buy our new home, but so far, so good. Really helpful and friendly salespeople and site manager. Can't comment on build quality yet as it's still a shell.

Bev · 31 October 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 5/5

Trustpilot

reservation stage experiences so far

Currently at the reservation stage working towards exchange of contracts. TW team have been very helpful and honest in their communication instilling confidence in the process.

Marie · 31 October 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 5/5

Trustpilot

Super friendly

Super friendly, informative and punctual staff, have been very kind, respectful and straight with the facts.

Simon · 31 October 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 5/5

Trustpilot

Very Great service

Very Great service, friendly staff and patiently with me. Thank you for your helping me lovely Karen ❤️

Thanh · 31 October 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 5/5

Trustpilot

Emma was highly professional

Emma was highly professional, gave us every opportunity to ask all sorts of questions and was extremely weird well prepared for our meeting.

Thomas · 31 October 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 5/5

Trustpilot

Very nice people

Rating only, no written review.

Nick · 31 October 2023 · Together Homes Retford (Trinity Fields)

★★★★★ 5/5

Trustpilot

New build

Buying my second home and my first new build, Ellie at Melton Manor was so lovely, knew what she was talking about and very very helpful.

Megan · 31 October 2023 · Together Homes Retford (Trinity Fields)