Trusted Agent profile
★★★★★
1,728 reviews across 5 offices and 2 platforms
Together Homes has five offices, in Retford (two offices), Easingwold, Middlesbrough and Cayton. Together they have 1,728 reviews on two platforms, rated 3.7 out of 5 overall.
Together Homes's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotProfessional and friendly
Extremely helpful, pleasant and knowledgeable sales staff who are very generous with their time, particularly Helena. Very professional approach to buying a new home and appreciate the involvement of the site manager from an early stage in the process. So far it has been a very enjoyable experience.
Thank you Gail for sharing your experience with us!We really appreciate it!Ruby
1/5
TrustpilotManagement company con
Don’t buy if FIRST PORT are management company! Instructed by TW and robbing us since 2012! Be aware! Also known on our development as “Taylor wonkey” use awful dodgy solicitors that didn’t remove certain restrictions on properties, this then had to be financially paid for by me when realised as the company used by TW were so rubbish they went bust! Also used company to do windows that went bust and windows weren’t fitted properly so took them years to actually fix………BUYERS BEWARE!
We are sorry to see that you are dissatisfied with your management company. We are aware of the concerns raised by residents and we have shared these with FirstPort. As we are unable to assist you further, we recommend that you raise your dissatisfaction directly with FirstPort.Ruby
1/5
TrustpilotThis developer engaged a First Port as…
This developer engaged a First Port as their management company and they are simply committing robbery all over the country where they manage development. Discrepancies in their accounts, unresponsive and absolute rubbish leaders. They increase service charges every year and doing nothing.
We are sorry to see that you are dissatisfied with your management company. We are aware of the concerns raised by residents and we have shared these with FirstPort. As we are unable to assist you further, we recommend that you raise your dissatisfaction directly with FirstPort.Ruby
1/5
Trustpilot“Don't buy if Firstport is the…
“Don't buy if Firstport is the management company”. Ridiculous service charges.
We are sorry to see that you are dissatisfied with your management company. We are aware of the concerns raised by residents and we have shared these with FirstPort. As we are unable to assist you further, we recommend that you raise your dissatisfaction directly with FirstPort.Ruby
1/5
TrustpilotAwaiting Response
Thanks for your reply to my question posted on 01/01/24 Ruby.I'm looking forward to seeing how your colleagues respond to this as they've not got anywhere to go as far as I can see?I'll allow them a bit of time to forward the information containing the answer I've requested, or to post it on here? I unfortunately don't expect to get it either way though, but I'll give them the opportunity to do so?Thanks again.----------Reply from Taylor WimpeyA day agoWe're sorry that you still remain unhappy Colin.We have shared your latest feedback with them for their awareness.Ruby
We're sorry that you still remain unhappy Colin. We have shared your latest feedback with them once again for their awareness.Ruby
5/5
TrustpilotReally made the process of buying a…
Really made the process of buying a house much easier. Great communication skills, amazing customer service, happy to help however they could (Sophie at Rothwells Farm was fantastic at hounding my solicitors to move things forward!) the house itself is great quality and aftercare so far has been brilliant. Very pleased.
Thank you Ed for taking the time to leave a review - we appreciate it!Ruby
1/5
TrustpilotDisappointed
We moved in August and noticed a cracked window frame issue a month later which we reported to TW but they said it was a cosmetic issue and needed to be reported within 7-10 days of legal completion so the issue will be closed now. TW cannot help solve the following problems! Does it make sense? The current issue is clearly a quality-related one, and it's disturbing that the issue has yet to be actively responded to or investigated. Prompt and thorough resolution of such issues is critical to maintaining the integrity of the services provided.
We're sorry that this has been your experience with us Yeung Shuk Fong. We have passed your feedback to the regional office who has advised that contact has been made. Ruby
5/5
Trustpilotgood customer services and nice new…
good customer services and nice new build
Good review!Ruby
5/5
TrustpilotFriendly service and clear information
Friendly service and clear information about the house, fees and add-on. We moved in to Netherton Grange near Bristol.We appreciated their availability over the weekend, as it made things much easier to arrange for us.They explained us all details about the house and they promptly provided us with all the information we needed to set up our house insurance cover.
Thank you Marcello for letting us know about the friendly service you have received. We really appreciate it.Ruby
5/5
TrustpilotAwesome experience wonderful dealing…
Awesome experience wonderful dealing .All staff is nice ,polite and well explained everything. More clearance on each and every factor.
Thank you Pooja for sharing your experience with us!Ruby
5/5
TrustpilotReally friendly and helpful
Really friendly and helpful. They take time to explain everything to you
Thank you for sharing your experience with us Karen. Ruby
5/5
TrustpilotSupportive, friendly and helpful
The sales team were always helpful, guided us through available choices and were supportive throughout. They also clearly and effectively communicated with us so that we always new what actions we needed to take and how the build of our new home was progressing. Once we had keys the onsite team were very good at sorting out a couple of initial problems.
Thank you for sharing your Taylor Wimpey experience with us! It is really appreciated.Ruby
1/5
TrustpilotThey promised to start cladding removal…
They promised to start cladding removal works this year. Unfortunately they moved that date once again. Will they start in April? Doubtful.
Your feedback is really important to us Mr B and that you have not provided your contact details following our request via Trustpilot.Please do get in contact with your regional office if this is a continued concern or please call us on 01494 509 090Lines are open Monday - Friday, 8am to 6pm and Saturday, 9am to 12pmRuby
4/5
TrustpilotMy experience
The sales rep, Hasnat was/is amazing. He was patient and friendly. Worked well with us to get things moving
We're glad your experience has been so positive. Thank you for taking the time to let us know.Ruby
4/5
TrustpilotPatience and helpful
Rating only, no written review.
Thank you for your review! We really appreciate it!Ruby
4/5
TrustpilotCustomer service really good with…
Customer service really good with Suzanne but i couldn't change the kitchen as the house I picked the buyer who pulled out had already picked the kitchens. Same with tiles so not the same experience I had with my other new with my previous new build home.
Thank you for taking the time to let us know about your positive experience Susan. We'll be sure to share your kind words with Suzanne.Ruby
5/5
TrustpilotSales staff super friendly and helpful!
Sales staff super friendly and helpful!Only a week or so into moving into my home but so far I’m super impressed. Any issues I know I would feel comfortable to address with staff.
That's excellent Olivia!We're delighted with your feedback - thank you.Ruby
5/5
TrustpilotTop Class TW
All staff have been open, honest, transparent and have always tried to help with any aspect of the move from start to finish.
Thank you Matthew for your really nice feedback!Ruby
5/5
TrustpilotMoved into St Augustine’s in Herne Bay…
Moved into St Augustine’s in Herne Bay two weeks ago. House is amazing, really well built and the team here cannot do enough to make sure everything is the best it can be. Andy and Ash have been so helpful and Lisa and Emma have made each step of the way so easy and stress free. Thank you for everything. We are really happy.
Thank you for sharing your Taylor Wimpey experience with us Jane!Ruby
5/5
TrustpilotNorthfield View - Stowmarket
We moved into our new home at Northfield View in Stowmarket just before Christmas and we are loving it!We can’t fault Jacky and Rachel in sales. They were always available for updates and were pushing our sale and purchase through as quickly as possible. Rachel from customer care has been very supportive and we know if any issues pop up they will be sorted swiftly!Dale and the site team have built a stunning home and we’re so happy to finally be here! Thank you!
That's great to read! Thank you for taking the time to leave a review Paul.Ruby
1/5
TrustpilotPoor quality materials used and bad…
Poor quality materials used and bad customer care services.All promises are completely unfulfilled, just ask the owners to give a 5-star NHBC survey report.I believe that the building has passed the NHBC building inspection standards, but the house I received does not meet the standards. I do believe that there is something ulterior motives behind it.
We're sorry that this has been your experience with us Raymond. We have been advised by the regional team that contact has been made to reconfirm the decision made. Ruby
5/5
TrustpilotLove our home
We brought a fletcher linden home at falfield grange the site was finished this was the last house pretty much ready to go. Sales team were brilliant always had someone to get in contract with. (Becci was fantastic) We have had a few snags since moving in which is to be expected from a new home. We did have a leak from the hot water tank which we were not impressed with but things happen. The customer service team were brilliant got someone out straight away, Hayley, Shaunagh & April such lovely people friendly on the phone really understand where your coming from, they have made sure someone has booked work in to sort the snags straight away so we can not complain at that. David the site manager who came down from the brockworth site to help sort some snags has been fantastic, always in contact with me checking things have been sorted. We love the small housing estate we live on the views are fantastic. The size of the house we got we paid a very good price for it considering what else is around. The only negative review I would give is the garden not being very level and bumpy, patio slabs very basic only a few put down.
3/5
TrustpilotService not considerate
The customer service is not considerate. There is a purchase procedure in placed . It sounds impressive before your reservation. However after the purchase was confirmed, the procedure was delivered not well. For example, according to the TW’s email to me, I was allowed to employ a qualified inspector to do house pre- completion inspection. Then I employed an inspector to perform the check. Originally I thought that TW should try the best to facilitate this check per my request as a customer. But it seemed to me that there were some obstacles and harsh arrangement to prevent my inspector from performing his job. I felt that this arrangement is not on customer-oriented, but only on TW interest-oriented. This is what I am not feeling good.
We're very sorry this has been your experience Derek and that you have not provided your contact details following our request via Trustpilot. Please do get in contact with your regional office if this is a continued concern. Ruby
1/5
TrustpilotI am extremely disappointed with the…
ADDED AFTER THE BELOW STATEMENT: "Do not be deceived by their response claiming that someone has reached out to me. They only contacted me initially when I filed a complaint and resolved it within an hour by stating that I am out of warranty."I am extremely disappointed with the product and the lack of accountability from the developer. I recently discovered a serious issue in my newly constructed house, a poorly installed bathtub that has caused extensive water damage. Despite the fact that the bathtub is still relatively new, it's evident that the installation was faulty from the beginning.Upon inspection by a professional plumber, it was revealed that a pipe underneath the bathtub was not securely fastened during the initial installation. This oversight has led to persistent leakage over time, causing significant damage to the ceiling and necessitating the replacement of plasterboard and insulation due to mold growth.When I reached out to the developer to address this issue, their response was shockingly dismissive. They claimed that the warranty had expired six months ago and, therefore, they were not obligated to take any action. This is unacceptable, as the plumber clearly identified the root cause of the problem as a flaw in the initial installation, a flaw that existed well within the warranty period.The lack of accountability and refusal to rectify a clear installation error is inexcusable. I strongly advise anyone considering this developer to think twice, as their after-sales service is abysmal. A company that fails to stand by the quality of their work and refuses to address legitimate concerns does not deserve the trust of its customers. I am now left dealing with costly repairs and inconvenience due to their negligence.
We're sorry that this has been your experience with us. We have been advised by the regional office that contact has been made to discuss this matter. Ruby
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Together Homes is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Retford (Trinity Fields) has the most, with 1,209 reviews rated 4.2 out of 5, followed by Retford (Tiln Lane) with 510.
The five Together Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales.
