Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotWe have had an ongoing leak from our…
We have had an ongoing leak from our main bathroom that has twice come through our downstairs ceiling. I was told last year by customer service that no leak existed, even though it came through our living room ceiling and damaged our flooring. The leak started again this week and after the plumber attended, he found a leak behind the bath and advised that someone would attend to repair it. I then received a ‘case closed’ email from Taylor Wimpy and when I phoned to say that the leak had not been repaired, I was advised that it was a ‘sealant issue’ and that this came under ‘home maintenance’. A leak significant enough to come through another part of the house is not maintenance - it is a constant battle trying to get basic issues rectified. Avoid.
Kara · 25 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Kara, we have been advised by the regional team that the relevant contractor was appointed and there was no leak identified and we have been advised that they have been in regular contact with you.Ruby
★★★★★ 5/5
TrustpilotSo far so good
So far so good, the Sales Manager has been spot on and really helpful.
Duncan · 25 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you Duncan for letting us know!Ruby
★★★★★ 5/5
TrustpilotWould recommend
We bought at Beaumont Gate, Aiskew, couldn’t fault the process. Kate was extremely helpful through the process and we managed to get some fantastic incentives. The site team and Steph have been great with the minor issues we have had since. Everything we flagged has been sorted in a timely manor so that has been really good. Everyone has been really approachable with any concerns or issues we’ve raised. We are happy with our property and we’d recommend!
Erica · 24 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you Erica for sharing your experience with us. We're really pleased with your feedback on the local team.Ruby
★★★★★ 5/5
TrustpilotGreat professional team
The Hartford Green team, Rebecca and Jayne are brilliant, very knowledgable, helpful and so easy to get along with and above all not pushy. They keep us up to date with emails and the appointments we’ve had with them are very smooth and always on time.
Jean · 24 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you Jean for letting us know about your Taylor Wimpey experience.Ruby
★★★★★ 5/5
TrustpilotExcellent customer service offer by…Lavina
Excellent customer service offer by sales team (Lavina). She well knowledgeable about the property and related facts about the development and the various offers available. Follow up was also great.
Olubukola · 24 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
We are delighted with your feedback Olubukola - thank you for sharing that with us.Ruby
★★★★★ 5/5
TrustpilotInformative and Enabling Staff
My partner and I visited on the Saturday to look at show homes and we were warmly welcomed by Helen at the Calderwood development. She was busy that day with appointments but redirected us to the show homes while attending to other customers at the same time. We also got to see some of the already built homes that were in move in condition; they are all beautiful homes with a great layout. On the following Sunday we went back to look a bit more and we decided to reserve one of their homes! Helen passed on information about us to Kayla seamlessly who was then able to progress our application. They also had a mortgage broker on site that helped us to understand our financial decision, very handy.
Josh · 24 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you for letting us know Josh!We'll make sure that the local team gets to see your brilliant feedback!Ruby
★★★★★ 4/5
TrustpilotGreat service from the team at Orchard…
Great service from the team at Orchard grove. Always helpful and available when I needed information .
Warren · 23 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you Warren for letting us know.Ruby
★★★★★ 5/5
TrustpilotGill from Stoneley Park made the sale…
Gill from Stoneley Park made the sale easy and straightforward.First class experience.
Lyndon · 23 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thanks very much Lyndon for the feedback on Gill, which we will gladly share with her.Ruby
★★★★★ 5/5
TrustpilotFabulous customer care
We have had a fabulous experience with company ,we have been given good customer care and staff been Professonal friendly and have been passionate and giving us bestt advise on our future home
Andrew · 23 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you Andrew for sharing your Taylor Wimpey experience with us.We'll pass on your feedback to the local team who will be delighted!Ruby
★★★★★ 4/5
TrustpilotWelcoming and prompt staff
I found the onsite manager very supportive snd answered all the questions with a smile.The employee with whom I made the reservation is efficient and knowledgeable.
Shiekh · 23 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you Shiekh for taking the time to leave a review about your Taylor Wimpey experience.Ruby
★★★★★ 5/5
TrustpilotVery helpful knowledgable and friendly…
Very helpful knowledgable and friendly staff who offer great advice and communication
Yvonne · 23 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you Yvonne for sharing your Taylor Wimpey experience.Ruby
★★★★★ 5/5
TrustpilotFrom the first phone call to…
From the first phone call to reservation the team explained the process and made everything easy. They were very knowledge and polite.
Helen · 23 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
We are delighted with your feedback Helen - thank you!Ruby
★★★★★ 5/5
TrustpilotGreat house, snags handled well
Moved in to my new house in September, the house has been finished to a super high standard, they left a nice box of freebies, and like any house I had a few snags, but they've been handled super quickly and promptly. I can't fault this house or this company they've been great. I suppose the lack of turf is a downside but I already knew it wouldn't have any when I bought it. Definitely recommend!
Harry · 23 January 2024 · Together Homes Retford (Tiln Lane)
★★★★★ 5/5
TrustpilotEverything feels positive
From the minute we visited the Sales Office at Stoneley Park in Crewe and met Gill we felt valued and not just “another customer”. We are really looking forward to moving in to our new house later this year. Thank you again Gill
Phil · 23 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
That's good to know Dutton and thank you for sharing your experience with us.Ruby
★★★★★ 4/5
TrustpilotGood clear communication about the…
Good clear communication about the buying process and happy to help with any queries big or small.
Jack · 23 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you Jack for sharing your experience to date.Ruby
★★★★★ 5/5
TrustpilotVery informative and a good knowledge…
Very informative and a good knowledge of build. Made it clear to understand process.
Mr · 23 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you Mr Grainger for taking the time to share your experience with us.Ruby
★★★★★ 5/5
TrustpilotFrom the start found that we were told and shown every thing in the right way, and even on buying the property very good, very good on information
From the start we felt looked after, we were shown what we needed to see, even when buying the house every one very helpful, so far great 👍
Alan · 23 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
We are delighted with your feedback Alan - thank you for sharing!Ruby
★★★★★ 5/5
TrustpilotGreat experience
Molly and Taz were so friendly and helpful and really made buying my first home an enjoyable experience! Thank you so much
Emma · 23 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you for choosing Taylor Wimpey to purchase your new home. We appreciate you taking the time to share your experience with us!Ruby
★★★★★ 5/5
TrustpilotThe company is generous and the sale…
The company is generous and the sale executives are helpful.
Anita · 23 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you Anita for taking the time to leave a review with us!Ruby
★★★★★ 1/5
TrustpilotWe have been in our house for two and a…
We have been in our house for two and a half years now, every 3 months our drains get blocked and they have to come and unblock them, garden has been dug up 4 times about to be a 5th time, had countless people out to try and solve the problem, had an independent guy come out and he straight away said it’s a huge problem with the drain people not putting it in properly and it was gonna cost thousands to fix, Taylor whimpey have been awful throughout, once this problem is finally fix I will be hoping to move as the house it built terrible, with problems all over from the very start including a electrical problem which resulted in our fuse board melting, customer service has been terrible, do not recommend
Lewis · 22 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
We're sorry that this has been your experience with us Lewis. We have been advised that the regional team are in regular contact with your concerns raised. Ruby
★★★★★ 5/5
TrustpilotNow we are finally in our beautiful…
Now we are finally in our beautiful forever home i can finally post a review about the lovely Ellie Coath. From day 1 Ellie has been such a help to us with every step of the way with our new home journey. From chasing things up to giving me a call to see if i was ok the day we thought it was all going to fall through. Even when Ellie moved to a new site she was there to help us with anything we needed. Our moving day was made extra special by Ellie handing our keys over and leaving us a treat in our new fridge! Everyone at Melton Manor absolutely loves her. She is such a genuine and lovely lady and not a pushy sales person!
Fiona · 21 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Thank you Fiona for taking the time to leave a review with us - we will be sure to pass on your kind words!Ruby
★★★★★ 1/5
TrustpilotTerrible
Awful builder
Miss · 21 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Your feedback is really important to us Miss Smith and that you have not provided your contact details following our request via Trustpilot. Please do get in contact with your regional office if this is a continued concern or please call us on 01494 509 090 Lines are open Monday - Friday, 8am to 6pm and Saturday, 9am to 12pm Ruby
★★★★★ 5/5
TrustpilotLovely houses
Lovely houses, great supportive approach
Joanne · 20 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
Lovely Review!Ruby
★★★★★ 1/5
TrustpilotHealth hazard.
Virtually no insulation in the walls. Zero insulation separating my property from my neighbours. Extremely cold despite the heating being on continuously. Heating bill for a 1 bed flat is £178 a month. Failed to meet building regulations in terms of acoustics. Not even a slight fail but a failure of 23DB. Major fire risks. DPC installed below ground level leading to severe mould in property. Independent mould survey established 1.6 million mould spores per cubic metre within the property. TAYLOR WONKY response? We’ll lay some carpet In your neighbours flat. Avoid at all costs.
Charlotte · 19 January 2024 · Together Homes Retford (Trinity Fields)
Agent replied · 11 June 2024
We're sorry that this has been your experience with us Charlotte. We have been advised that you have sought advice from your extended warranty provider who has not accepted the claim raised. We are sorry that we are unable to assist you further Ruby
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