4/5
TrustpilotFriendly
Friendly, informative and helpful staff
Agent replied · 11 June 2024
Good feedback - Thank you Ruby
Trusted Agent profile
Together Homes estate agents in Retford, Easingwold, Middlesbrough and 1 more
★★★★★
1,726 reviews across 5 offices and 2 platforms
Together Homes has five offices, in Retford (two offices), Easingwold, Middlesbrough and Cayton. Together they have 1,726 reviews on two platforms, rated 3.7 out of 5 overall.
Our offices
Together Homes's five offices, most reviewed first. Each has its own page.
- Together Homes Retford (Trinity Fields)Trinity Fields, North Rd, DN22 7GF1,207 reviews · 0 on Google69 in the last 90 days
- Together Homes Retford (Tiln Lane)Tiln Lane, DN22 6RX510 reviews · 21 on Google (3.9)50 in the last 90 days
- Together Homes EasingwoldPartridge Road, YO61 3SB7 reviews · 7 on Google (4.0)0 in the last 90 days
- Together Homes MiddlesbroughParnaby Way, Hemlington, TS8 9NG2 reviews · 2 on Google (4.5)0 in the last 90 days
- Together Homes CaytonChurch Lane, YO11 3SA0 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Together Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotEmma at Taylor Wimpy Hamilton Copse Has Been Brilliant
Emma at Taylor Wimpy's Hamilton Copse site has been great. Initially she listened to our needs and understand our financial limitations and came up with a fantastic deal for a beautiful house that fitted in with our needs. As we have continued through the process Emma has kept us updated and she is very flexible and happy for us to call in whenever to re-visit our new house. Emma is very knowledgeable of the housing market and is clearly proud of the quality of houses that Taylor Wimpy build, but her overriding quality is that she is determined to make her customers happy! Would highly recommend Emma and Taylor Wimpy.
Agent replied · 11 June 2024
Absolutely thrilled to hear you have felt supported throughout your journey!It is great to read that Emma took such good care of you, thank you for taking the time to feed this back to us, Nathan.Ruby
1/5
TrustpilotI never experience such a poor customer…
I never experience such a poor customer services If I could do zero that will be what they deserveThey don’t care about people is obviously all about money for themI was about talking to them about buying the house needed to check a couple of things and they agreed a price I said I will come back to you over the weekend was working Saturday until 2 pm when to the office it was close run them next morning to make sure someone will be there … only to be told they had sold it to someone else I have never been treated like that
5/5
TrustpilotReservation of a plot
We are very happy with the process and the time taken by the agent to explain all the documents and drawings.
Agent replied · 11 June 2024
Delighted to hear about your experience Javier so thank you for sharing that with us.Ruby
1/5
TrustpilotCold Home, Risking Children’s Welfare!
Multiple issues with the home after we moved in, TW use and send cowboys to rectify but keep finding issues a year later. The front door to my home is letting in a considerable amount of draughts to the point where actual ice particles are forming on the inside of the home. The passage where the front door is located is also the location of the homes thermostat so the heating controls are false and the home is difficult to keep at a desired temperature due to the cold winds coming through the passage.I become increasingly concerned when my children’s bedrooms (aged 20 month and 7 month) were dropping below 13 degrees during the night due to the cold air travelling up the stairs into their rooms. Despite the heating being on inside the rooms, the landing radiator is controlled downstairs and the cold air pouring into our new home has now forced us to move the children into our room in cold nights.Had TW send an operative round to inspect the front door. They send a bricklayer to look at it which I found was not suitable and he said there’s nothing that can be done and suggested they are cheap doors and he would never buy a TW home. Great news.I then proceeded to get an actual CERTASS registered door installer to inspect who found the door was rattling in the locked position due to a faulty mechanism which prevented the door to come away from the seals. The threshold had been screwed into which can break the weather barrier on the door, and there was a gap under my door which was not sealed which would be the cause of water coming in.Sent a copy of this report to TW with the offer to purchase a more superior door myself for over £1,000 if they were able to contribute under £300 for the labour. They refused and said the door is like this because of the design from the manufacturer… No consideration of customer satisfaction, child welfare and overall quality of the homes they provide.
Agent replied · 11 June 2024
We're sorry that this has been your experience with us. We have passed your feedback to the regional office and they have advised that you should seek independent advice. We're sorry that we are unable to assist you further. Ruby
5/5
TrustpilotOur sales executive Kate was very…
Our sales executive Kate was very friendly and knowledgeable and has made the whole process a pleasant experience so far .
Agent replied · 11 June 2024
That's really great to read Michael and thank you for taking the time to share your experience with us!Ruby
5/5
TrustpilotVery nice sales team
Very nice sales team. They answer all your questions and give enough detail for you to know everything about what to expect. Had a good experience.
Agent replied · 11 June 2024
Thank you Shashank for letting us know about your experience.Ruby
5/5
TrustpilotAbi (and John) have been very helpful…
Abi (and John) have been very helpful in not only helping us secure a plot but also guide us through the financial side with a 3rd party to help the mortgage and selling minefields From finding us show homes to general advise I cannot thank them enough.
Agent replied · 11 June 2024
We'll make sure that Abi and John get to see your excellent feedback Peter!Thank you for choosing Taylor Wimpey for your new home.Ruby
5/5
TrustpilotThe have good staff
The have good staff Sam is very good patience and good customer service
Agent replied · 11 June 2024
We will make sure that Sam gets to see you kind feedback - thank you!Ruby
5/5
TrustpilotAll very clear and easy
All very clear and easy. Patient staff who are helpful with the viewing and reservation process.
Agent replied · 11 June 2024
Thank you for taking the time to share your review with us!Ruby
5/5
TrustpilotGreat and customer friendly staff
Rating only, no written review.
Agent replied · 11 June 2024
Great review!Ruby
5/5
TrustpilotThe staff is very nice . Everything clean and nice
Everything should nice and clean the staff are nice houses ars nice
Agent replied · 11 June 2024
We are delighted with your compliments Amandeep - thank you!Ruby
5/5
TrustpilotOur sales person
Our sales person - Adam (Thetford site) is making the whole process feel like a positive journey. His openness and knowledge is reassuring, a true asset to any sales team.
Agent replied · 11 June 2024
That's great to know Anna and we'll make sure your review is shared with Adam.Ruby
5/5
TrustpilotJess from Coed Issa is excellent
Our Sales Executive Jess from the Coed Issa development is fantastic! She is very responsive and gives us all the information we could need. She is always happy to answer any of our questions and go the extra mile.
Agent replied · 11 June 2024
Thank you Samantha for your kind feedback about Jess.We'll make sure this is shared with her straight away.Ruby
5/5
TrustpilotVery polite staff
Very polite staff, friendly and extremely helpful. All questions and forms were smooth to fill in
Agent replied · 11 June 2024
That's good to know - Thank you for sharing!Ruby
5/5
TrustpilotFrom day one entering the sales office…
From day one entering the sales office I was greeted by the sales girls whom were very welcoming. They were very informative and gave all information required, they knew each question I had asked. Made me feel at ease and the sales office had a lovely vibe to it. I’ve visited other TM sites and I had never received the welcoming I received from both Donna and Stacey, first class service. They show rooms were well looked after and features. Well done TM! Keep up the good work.
Agent replied · 11 June 2024
Thank you Miss Ferguson for taking the time to share your experience with us.We will make sure the local team get to see your kind words.Ruby
5/5
TrustpilotI am still in the process of buying my…
I am still in the process of buying my new home however just wanted to say thank you so far to Denise and Susan, they are the most kindest people and help me in everyway possible. They answer every question I need answering without hesitation. Talk me through every step (as a sole applicant) this is needed.Thank you so much for your help and kindness so far.Joanne Collinson
Agent replied · 11 June 2024
Thank you Joanne for taking the time to leave a review with us - it is really appreciated. We will share your kind words to the regional team. Ruby
1/5
TrustpilotEn suite like a fridge due to…
En suite like a fridge, constantly very cold. As a result we are constantly battling mould and struggling to keep the room warm. I wonder if this is possibly due to inadequate insulation or loss of heat within the room. It would be great to have this investigated further.The same applies to the hallway as it does not seem that a thermal door was not fitted.Update; they had been in touch but have heard nothing since.
Agent replied · 11 June 2024
We're sorry that this has been your experience with us Callum. We have been advised by the regional team that contact will be made regarding your concerns. Ruby
1/5
TrustpilotSimply terrible......
Simply terrible......What hides behind the walls and under the floor's will terrify you. Major defects, non compliant issues. Not just that but TW source the cheapest fixtures and fittings that hardly met basic standards.. to think that in 5 to 10 year's you will need to pay to replace doors and windows. That within a few years internal fixtures and fittings break, like shower enclosures, taps and toilets, light and plug fittings.....The year's you will face battling to get leaky dorma Windows, skylights, roofing and incorrectly installed false chimneys fixed..... Getting your house insulated correctly...... The list goes on and on and on.Worse still are the lengths this company goes in removing freedom of speech on the social media platforms whilst themselves posting incorrect statements. The false statements they make on their own website.A truly deceitful and immoral company. They will give you committments and make agreements to then break these.Seriously stay WELL away.
Agent replied · 11 June 2024
We are sorry you remain dissatisfied Adam, we will ensure that your latest feedback is passed to the regional office for their awareness.Ruby
1/5
Trustpilot2 years of pages and pages of faults,
2 years of pages and pages of faults,no follow up from customer service to see if everything is OK, they claim to be 5 star builders, which can only be described as false advertising, never ever again.I give one star as its the only choice, should be minus one star.
4/5
TrustpilotVery friendly
Staff are always very friendly and helpful. Nothing is ever too much for them.
Agent replied · 11 June 2024
Thank you for sharing your experience with us!Ruby
1/5
TrustpilotSo dissatisfied
So dissatisfied, our garden is a shambles with no drainage and like a lake by our front door when it rains- wont sort out. Our stairs have started to collapse as its past 2 years they wont sort as its “our fault” (stairs dont just collapse) we have had numerous leaks from plumbing, our waste pipe to the bath wasnt fitted. Our outside wall has had the rendering on and off and now just been left unfinished for 8 months. The list goes on…. The after care is shocking, cant speak to anyone and when you do its a false promise. We have spent years to and fro the customer care. We have now contacted the ombudsman. Dont buy from linden the oaks in chudliegh you will not have a good experience once its all starts falling apart and you have to deal with the ‘customer dont care’ department. Just come and look around , knock on some doors. After 4 years they havnt even completed the roads or pavements and the trip hazards are awful.
5/5
TrustpilotMegan has always been really helpful…
Megan has always been really helpful and supportive through the process and is so friendly when we have gone in with our lists of questions.
Agent replied · 11 June 2024
We'll get your kind feedback over to Megan so thank you Neil for taking the time to share your experience.Ruby
5/5
TrustpilotReservation process
So far, great service, very helpful and friendly staff.
Agent replied · 11 June 2024
That's great to see Elizabeth so thank you for sharing!Ruby
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Together Homes is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
Source: Best Estate Agent Guide 2027 results, as published.
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Questions about Together Homes
Which Together Homes office has the most reviews?
Retford (Trinity Fields) has the most, with 1,207 reviews rated 4.2 out of 5, followed by Retford (Tiln Lane) with 510.
Where are the Together Homes offices?
The five Together Homes offices, by town:
- Cayton: Church Lane, Cayton, YO11 3SA
- Easingwold: Partridge Road, Easingwold, YO61 3SB
- Middlesbrough: Parnaby Way, Hemlington, Middlesbrough, TS8 9NG
- Retford (Tiln Lane): Tiln Lane, Retford, DN22 6RX
- Retford (Trinity Fields): Trinity Fields, North Rd, Retford, DN22 7GF
Has Together Homes won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales.
