Trusted Agent profile · Cambridgeshire, Hertfordshire and Bedfordshire
Verified
★★★★★
3,932 reviews across 6 offices and 5 platforms
Thomas Morris has six offices, in Huntingdon, Royston, St Ives, Ramsey, St Neots and Biggleswade (Cambridgeshire, Hertfordshire and Bedfordshire). Together they have 3,932 reviews on five platforms, rated 4.7 out of 5 overall.
3,806
Reviews on Google
All 6 offices
79
Reviews on Facebook
Business-wide
34
Reviews on Yell
All 6 offices
12
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Thomas Morris's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI sold through Thomas Morris (no chain) and the team were amazing from start to finish. From the original take on, to the offers and negotiating, and the marketing / sales progression. No faults. Always responsive. A huge shout out to both Anna Death & Robert Arnold for their help on the sale. If you are looking to sell or buy in the area, I’d highly recommend them.
Thank you Charlie. Your comments and recommendation are both highly appreciated
5/5
GoogleEvan and in particular Charlotte were absolutely brilliant in dealing with the sale of my flat . Always easy to contact a member of staff by phone usually Charlotte . Thanks all for going above and beyond and a very happy Christmas.
Thanks for the positive review John, we're very grateful for this and for your business. Merry Christmas to you too
5/5
GoogleGreat helpful team and always on hand with any queries, recommended 👍🏻 …
Thank you for the kind words and recommendation Steve. Happy New Year!!
5/5
GoogleRecently bought a property on Pershore Road with Emma assisting me throughout the purchase. The team has been great, easy to deal with and always happy to help.
Thank you for your review. We’re so pleased to hear you had a great experience buying your property on Pershore Road. Emma and the team will be delighted to know their support and helpful approach made the process a positive one for you. Wishing you every happiness in your new home.
5/5
GoogleWe have had a great experience purchasing our property through In House. Special thanks to Guy and Charlie for making it a smooth process, thank you!
Thank you so much for your kind words. It was a pleasure helping you with your purchase, and we’re delighted to hear you had such a positive experience. Guy and Charlie will really appreciate the feedback. Wishing you every happiness in your new home!
4/5
GoogleIn House were the agents selling the property. Always very helpful and helped out a lot in what was a difficult process. Everyone I spoke with or met during house viewings etc were very professional and very nice.
Thank you for your kind review and for taking the time to share your experience. We’re really pleased to hear that our team were helpful and supportive throughout what we understand was a challenging process. It’s great to know you found everyone professional and friendly during your viewings and conversations. We truly your feedback and wish you all the very best in your new home.
5/5
GoogleWe chose to go with In House to sell because they had impressed us when we bought a house that was on with them. The team have been terrific helping my brother and I organise the sale of my late Mums property. We’ve had regular communication throughout, and they’ve guided us sensitively through what is quite a tumultuous time. We are really happy with them and wouldn’t hesitate to use them again. Particular thanks to Charlie and Guy.
Thank you so much for your lovely review. We’re glad that our team, especially Charlie and Guy, were able to support you and your brother through this process. We truly appreciate your trust and are always here if you need anything in the future.
1/5
GoogleCalled them to book a viewing for a property, they called to cancel the day before. Rescheduled… they cancelled again the day before… rescheduled again, cancelled again the day before. Three times they’ve cancelled, what a waste of time. …
Hi Harry, I'm truly sorry to hear about your experience having viewings cancelled multiple … More
5/5
GoogleExcellent service
Thank you Maholi!
5/5
GoogleExcellent communication and service.
Thanks so much for leaving a review Oliver, that is very much appreciated!
2/5
GoogleMy agent was very distant and could only be accessed occasionally by email, which he sometimes didn’t reply to, forcing me to call Arden directly. I had to beg for a second dehumidifier, they did not warn me that living in this flat would cost extra to run two dehumidifiers 24/7. They are also making lots of mistakes in their deposit return right now, if you do choose Arden then don’t let them take your deposit lightly as it seems they make claims about almost anything and will back down when proven wrong.
HI There, I am very sorry to see that you are unhappy in anyway with the property in which you were living or with our service. Humidity in a property is an increasing problem related sometimes to modern living and in combination with the increasing costs of heating. I do not know which property you are referring to, so cannot be more specific but if we are aware that there has been a history of mould we will try our best to make sure that the tenant has all information available to us and is given advice on how to manage this. One thing that I can be completely clear on however, is that Arden never make claims from deposit unless these are 100% justified and in any event any funds requested from deposit are to pay contractors not Arden. We would actually prefer if we could give every tenant their deposit back in full every tenancy, it would be a lot less work for us. If you feel you need to discuss any aspect of your tenancy in more detail, please contact me directly, catriona@ardenpm.co.uk.
5/5
GoogleV happy experIence.
Thanks Andrea!
4/5
GoogleRating only, no written review.
Hi Hadi, Thans for leaving this review, but I am sorry that we didn't manage to make it to five stars, if you contact me directly, catriona@ardenpm.co.uk, perhaps I can work on what might improve our score?
5/5
GoogleProfessional staff members who do tend to keep you informed of what is going on with your property/ies. We have been a long standing client to Arden and that is purely down to the service we have received. We have tried other agents in the past and Arden are far superior to them. If we have had issues arise, it is always dealt with fairly, professionally and promptly.
Thanks for taking the time to leave this review Sam it is much appreciated and I am delighted to hear that you are happy with our service. You are a valued client and it means a lot to get this sort of feedback.
5/5
GoogleRating only, no written review.
Thanks Noria
5/5
GoogleArden are amazing. They take all the stress out of renting a property.
Thanks Tanya, what a great review, this is exactly what we aim to do for all of our landlords!
5/5
GoogleRating only, no written review.
Thanks Chris!
5/5
GoogleRecently sold our 2nd home with glow the girls were great kept us upto date with all enquiries and was sold in a few weeks. nothing was a bother.xx
Thank you for taking the time to leave us this review Kirsty, it was a pleasure to sell your property, wishing you all the best for 2026,
5/5
GoogleJodie Hoggarth was fantastic - always on hand to help and a real pleasure to deal with. Super efficient meaning we are in our new dream home in time for Christmas!
Dear Claire, Congratulations on your new home! We are so happy to hear that Jodie helped make your dream a reality just in time for Christmas. 🎄 Enjoy your first Christmas in your new home! …
5/5
GoogleI used Sarahmain before and kept a good contact and relationship with them. Scott is really helpful and very supportive for any query we had. Strongly recommend!
That's great to read Catherine, thank you for your review and your recommendation. Sarah Mains
5/5
GoogleFantastic! Elliot has been so helpful from the start. Highly recommend.
That's great to read! Elliot is thrilled with your comments, very many thanks. Sarah Mains
5/5
GoogleI had a very good experience with them. They are very efficient in replying to emails and do effective communication to sort out nay issues you face. I highly recommend it for friends.
Many thanks for your five star review Muhammad, we really do appreciate you taking the time to wrote this. Sarah Mains
5/5
GoogleI really had great experience with the Agency. In particular Lucas and Elliot are very efficient in communication and sort out the issues very fast. I recommend them.
Very happy to read your review Tahira, Lucas and Elliot are thrilled with your commments, thank you. Sarah Mains
1/5
GoogleI was genuinely interested in purchasing a property and had almost 40% of the deposit saved, with a full-time job, side gig as an Uber driver, and a small business. Additionally, I had an AIP (Agreement in Principle) from Barclays of £99k. …
I am sorry that you have felt this way Amirjan. Our Customer Services Manager will be in touch with you to discuss your concerns. Sarah Mains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Thomas Morris is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Thomas Morris is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 6 Gold across six branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Thomas Morris and its branches won awards at the RAN Awards in four years, most recently 2023.
RAN Awards winners in four years, the group and its branches: 2017, 2019, 2021, 2023.
RAN Awards by year, 2017 to 20232023 4 awards RAN Awards 2023 winners
2021 3 awards RAN Awards 2021 winners
2019 1 award RAN Awards 2019 winners
2017 2 awards RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Thomas Morris and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 20192019 1 award ESTAS 2019 winners
2018 1 award ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Thomas Morris and its branches won The Negotiator Awards in eight years, most recently 2023.
Negotiator Awards winners in eight years, the group and its branches: 2015, 2016, 2017, 2018, 2019, 2021, 2022, 2023.
Negotiator Awards by year, 2015 to 20232023 1 Gold and 1 Bronze The Negotiator Awards 2023 winners
2022 1 Gold, 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 2 Silver and 1 Highly Commended The Negotiator Awards 2021 winners
2019 1 Gold and 2 Bronze The Negotiator Awards 2019 winners
2018 2 Gold and 2 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 1 Silver The Negotiator Awards 2017 winners
2016 1 Gold, 1 Silver and 2 Bronze The Negotiator Awards 2016 winners
2015 2 Bronze The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Thomas Morris and its branches won awards at The British Property Awards in one year, most recently 2022.
British Property Awards winners in one year, the group and its branches: 2022.
British Property Awards by year, 20222022 1 Bronze The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Thomas Morris a message.
Huntingdon has the most, with 1,152 reviews rated 4.6 out of 5, followed by Royston with 947.
The six Thomas Morris offices, by town:
Yes. In The Trusted Agent 2026 awards, Ramsey won Platinum, St Neots won Platinum and four more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for East of England Estate Agency of the Year. The group and its branches have also won 47 other industry awards since 2015.
