Trusted Agent profile
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★★★★★
1,875 reviews across 6 offices and 3 platforms
The Property Centre has six offices, in Cheltenham, Quedgeley, Stroud, Gloucester, Abbeymead and Worcester. Together they have 1,875 reviews on three platforms, rated 4.8 out of 5 overall.
1,676
Reviews on Google
All 6 offices
103
Reviews on Facebook
Business-wide
96
Reviews on Trustpilot
Business-wide
The Property Centre's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe Property Centre Longlevens Team have professionally and efficiently assisted us in selling our family home with a better than expected outcome. The whole team have continually kept us informed and advised throughout the process and all have been without exception a pleasure to work with.
Thanks for taking the time to leave us a review, Peter. We will pass your kind words on to the Longlevens team.
5/5
TrustpilotExcellent service
We were very happy with the sale price achieved for our property which was some way in excess of our expectations and the communication through the whole process has been excellent
5/5
TrustpilotPROPERTY CENTRE GLOUCESTER
My husband and I bought our property through the property centre three years ago,everything went fine with that. 👌 Since then I've been looking for a property as an investment,I've looked at a few with them, however I've put in an offer with another company on a property and hopefully I now will proceed to buy,throughout my time searching(which has been a long haul trying to buy)I have been able to contact both Leon from the abbeymead branch and Lee from the longlevens branch Gloucester just to ask advice on certain things and even though they've been extremely busy they've made time to chat with me and call me back if they were busy,i think that speaks volumes considering I haven't purchased with them this time 😊 Thankyou very much guys for your help,you've been a great help,I will be in touch next spring when we come to sell our present home and move up to a bigger property.👌
5/5
TrustpilotHIGHLY RECOMMEND THE PROPERTY CENTRE IN…CHELTENHAM
HIGHLY RECOMMEND THE PROPERTY CENTRE IN CHELTENHAM From start to finish Barney, Rachel, Oliver and all the amazing staff have kept me updated and informed with what ever was going on with my forever home, so very professional the whole process from selling my home to buying a new one they were brilliant. I also used their in-house solicitors which was organised and the property centre kept me updated, informed and checking relevant paperwork had been done, such a smooth and stress free experience can’t Thankyou all enough would highly recommend.
5/5
TrustpilotFaye McDonnell and Mike Burtenshaw are…
Faye McDonnell and Mike Burtenshaw are brilliant - helpful, amazing, supportive, honest, kind, hard working and very caring. I thoroughly recommend them. They did a brilliant job selling my home.
1/5
TrustpilotI wouldn't even give them 1 star…
I wouldn't even give them 1 star however I had to in order to write this review. The staff are extremely unprofessional, and we are being served a section 21 eviction after we have reported mould in the place several times and requested we end the tenancy early due to our flat being inhabitable. They tried to say we must pay for many expenses that aren't even in our tenancy agreement such as a visual electrical test, a portion of the landlords reletting fees, rent and utility bills until another tenant moves in, if we want to leave early. They had no remorse for the conditions we're living in and slapped us with many fees that aren't justifiable. We are sleeping on the floor in the living room; they took over a month to fix our bedroom window where the handle broke due to rotting away (we have evidence for anyone who wishes to see it), making the bedroom unusable as we would wake up during the night with mouldy water dripping onto us from the ceiling. They are blaming us for the mould when its in fact a structural issue as our flat has no bathroom door, no bathroom window and an extraction fan that doesn't work. We will now have our deposit taken away from us and any chance at a reference for a future letting because they would rather blame us. Also, they are serving us a section 21 eviction and 2 months notice, when our contract ends in 2 months anyway? Bottom line, they will not help their tenants. Very conservative company that have no remorse for the working class renters, but will look after those wanting to buy and sell.
1/5
FacebookRude agents, that clearly don’t care about people situations and offer no assistance to help, way better company’s out there, do not use.
We’re sorry to hear that you’ve been unhappy with our service. We always try to help where we can but l sometimes things are out of our control. Would you mind providing us with more details of your complaint via a DM and we can look into this further for you. Thanks
5/5
TrustpilotA very positive experience
We bought our first home through The Property Centre in Worcester and quite honestly, we could not have done it without our incredible sales progressor, Hannah Taylor. Not only was she the most knowledgeable person we could have asked for, she was also genuine, kind, and very supportive. She chased up even the most minute of issues and always got back to us in good time, especially as our solicitors seemed to communicate better with her than with us. Hannah was reassuring and patient when our solicitors' website crashed and burned, causing ongoing chaos in the estate world, and she took initiative in trying to contact the interested parties and keep peace. Thank you, Hannah, and the rest of the team at The Property Centre, who always found time to let us into the property when we needed access!
3/5
TrustpilotThe Property Centre have been in touch…
The Property Centre have been in touch and advised me that there will be no charge as they work on a no sale no charge basis so I am increasing there rating a little for that reason.
1/5
TrustpilotI wish I had read these reviews before…
I wish I had read these reviews before picking an estate agent to sell our house and help us find somewhere to move into. They sold our house within 2 working days of it going on the market. However when it came to helping us to find a property that came on the market within our price range we received nothing. We know that houses came on the market within our price range and were advertised with them but we were not given the heads up about the property so we were unaware of any potential houses to buy or even view. We rang them at least 4 times and told them we had received nothing from them and we were told they would update the other branches of our property search but still nothing happened. Each time we called them we also found out that our details had not been updated. We have now come to a point where we have been priced out of the market and we need to withdraw from the sale of our house and pay the full amount to an estate agent who has only done half a job.
1/5
TrustpilotIt would be good if they ever answered…
It would be good if they ever answered their phone. 32 times I tried to ring, then gave up. 9/10 of their rental properties advertised are already let, so what's the point in keeping them on their website.? Useless.
1/5
FacebookNot great customer service when your viewing gets cancelled within 24 hours due to the property being sold.. We waisted 2 days waiting for some simple information that I had to chase up. Then worked with the agent for there most convenient for them to accommodate the viewing. The correct option would be to honour existing viewings and to take property off the market. Although I do appreciate the conditions of the market at the moment.
We apologise for any inconvenience caused by this. In this instance, we were instructed by our vendor to take their property off the market and cancel any further viewings, as they had received an agreeable offer that suited them and their situation. Whilst we understand your situation and apologise for any inconvenience, we will always act upon our vendor’s instructions. We will continue to endeavour to find you your next home and if there is anything else you need, please feel free to talk to one of our team.
1/5
Trustpilotshambles
Wow! lack capability. Rude. I have recorded calls and e mails to prove this so if anyone wants to get an idea before they commit then drop me a line and I will show you. The girl Rachel who works there is actually quite decent , but the Branch Manager Oliver is really poor.Poor writing skills, poor verbal skills, poor manners, stuttering, just all round poor. I am a sales manager and there is no way if Oliver asked for a starter/beginner role on 12k basic that he would be successful. 75% negative reviews- 75%????? That's not made up guys, there is something very wrong about this company, but if Oliver is managing the Cheltenham branch then I am not at all surprised- Stay away
1/5
Trustpilotshambles
Wow! lack capability. Rude. I have recorded calls and e mails to prove this so if anyone wants to get an idea before they commit then drop me a line and I will show you. The girl Rachel who works there is actually quite decent , but the Branch Manager Oliver is really poor. Poor writing skills, poor verbal skills, poor manners, stuttering, just all round poor. I am a sales manager and there is no way if Oliver asked for a starter/beginner role on 12k basic that he would be successful. 75% negative reviews- 75%????? That's not made up guys, there is something very wrong about this company, but if Oliver is managing the Cheltenham branch then I am not at all surprised- Stay away
5/5
FacebookThank you for the excellent service received from your company and especially Samantha-Jade Poinen ! You went above and beyond of what was expected and were always available for advise and recommendations. Thanks again!
Hello, thank you for your wonderful feedback!
5/5
GoogleI've enquired regarding a couple of different properties listed with The Property Centre in Cheltenham and each time the whole office has always been very professional. Rachel has always gone the extra mile to answer any queries promptly and efficiently and is a pleasure to deal with. Thank you.
Thanks for your lovely review, Lewis. We will pass your kind words on to Rachel and the rest of the Cheltenham team.
5/5
TrustpilotThe property Centre Churchdown in…
The property Centre Churchdown in Gloucester, these people really helped me sell a plot of Land and I couldn't have done it without Mille, she was brilliant, informative and great with the communication. Thank you. David Thomas.
5/5
GoogleThe whole Team at the Property Centre were always polite, professional and most importantly they listened to us, listened to what we wanted/needed and then tactfully used their years of experience and knowledge to successfully sell our …
Thank you for your wonderful review, Michelle. We strive to make the process of selling your home as straightforward as possible and will pass your kind words on to the team.
5/5
GoogleHannah was fantastic to deal with, I reached out for an initial valuation with the plan to sell in the future, she kept in contact regularly but not too much and when it was time to sell she was responsive and quick to arrange. Very …
Thank you for your review, Sam. We strive to make the process of selling your home as straightforward as possible and will pass your kind words on to the team.
5/5
GoogleWe just bought a house with the help of Property centre longlevens. Big thanks to Mrs Sigita Milteniene for arranging the meeting with mortgage adviser, we communicated with Sigita from time to time and I cannot even describe her …
5/5
GoogleI would highly recommend The Property centre Estate Agent at Longlevens . Their representative Sigita (and others) have been amazing to deal with. Her professional approach, market knowledge, listening skills and keeping me motivated when …
Thank you for your review, Sinneata. We wish you all the best in your new home.
4/5
GoogleThe Property Centre have always been incredibly helpful, especially as we were searching for a rental property in the middle of lockdown. Their communication with us was great, and they were accommodating to the fact that we lived outside …
Many thanks for your review, Sophia. As a Company, we pride ourselves on our excellent communication and it’s great to have that recognised, we wish you all the best in your new home.
4/5
GoogleFirstly a thanks to Sigita, who has excellent customer service qualities and was always polite, responsive and had a depth of knowledge in the market, especially during the pandemic where the market was saturated and as a first time buyer I …
5/5
GoogleI am a first time buyer and it turned out to be quite a lengthy process due to some complications at the other end of the chain. I am so pleased with the Property Centre, Specifically Steph in Quedgeley. Steph kept me informed with any updates and checked in with me to see how I was getting on and if I needed anything. Nothing was too much trouble and found her helpful and positive attitude a great reassurance in a stressful process! Thank you Steph. Could not recommend enough!
Thank you for your review, Imogen. As a Company, we pride ourselves on our excellent communication and it’s great to have that recognised, we wish you all the best in your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Property Centre, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Property Centre is among the ESTAS 2026 winners.
ESTAS 2026: 2 Gold, 1 Bronze, 2 Best in County, 5 Best in Postcode and 1 other award across five branches.
ESTAS winners in four years, the group and its branches: 2019, 2023, 2025, 2026.
ESTAS awards by year, 2019 to 20252025 1 Bronze and 4 Best in Postcode across four branches ESTAS 2025 winners
2023 3 Best in Postcode across three branches ESTAS 2023 winners
2019 1 Silver ESTAS 2019 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
The Property Centre is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in six years, the group and its branches: 2019, 2021, 2022, 2023, 2024, 2025. A Negotiator Awards winner every year since 2019.
Negotiator Awards by year, 2019 to 20242024 1 Silver The Negotiator Awards 2024 winners
2023 1 Silver The Negotiator Awards 2023 winners
2022 1 Gold The Negotiator Awards 2022 winners
2021 1 Silver The Negotiator Awards 2021 winners
2019 1 Silver The Negotiator Awards 2019 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
The Property Centre and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 6 Gold across six branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Send The Property a message.
Cheltenham has the most, with 923 reviews rated 4.8 out of 5, followed by Quedgeley with 463.
The Property Centre's six offices, by town:
Yes. In The Trusted Agent 2026 awards, Cheltenham won Platinum, Abbeymead won Gold and three more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in Southern, and its branches won 2 Gold, 1 Bronze, 2 Best in County, 5 Best in Postcode and 1 other award. The group and its branches have also won 21 other industry awards since 2019.
