5/5
GoogleAbsolutely amazing team but especially Lucy, who went above and beyond to help me and family find a house to rent when it was looking like we weren't going to be accepted anywhere. Truly grateful for all the support and help. Thank you.
Trusted Agent profile
Verified
The Property Centre estate agents in Cheltenham, Quedgeley, Stroud and 3 more
★★★★★
1,875 reviews across 6 offices and 3 platforms
The Property Centre has six offices, in Cheltenham, Quedgeley, Stroud, Gloucester, Abbeymead and Worcester. Together they have 1,875 reviews on three platforms, rated 4.8 out of 5 overall.
1,676
Reviews on Google
All 6 offices
103
Reviews on Facebook
Business-wide
96
Reviews on Trustpilot
Business-wide
Our offices
The Property Centre's six offices, most reviewed first. Each has its own page.
- The Property Centre Cheltenham28, Bath Street, GL50 1YA923 reviews · 832 on Google (5.0)64 in the last 90 days
- The Property Centre QuedgeleyThe Orchard Centre, Olympus Park, Bristol Road, GL2 4SA463 reviews · 340 on Google (4.9)15 in the last 90 days
- The Property Centre Stroud55 London Road, GL5 2AD380 reviews · 288 on Google (4.9)32 in the last 90 days
- The Property Centre GloucesterUnit A Greyhound Gardens, Longlevens, GL2 0XP339 reviews · 216 on Google (4.9)21 in the last 90 days
- The Property Centre, Abbeymead4 Mead Road, GL4 5GL178 reviews · 0 on Google9 in the last 90 days
- The Property Centre Worcester292 Tolladine Road, WR4 9BA173 reviews · 0 on Google9 in the last 90 days
Latest reviews from every office of The Property Centre
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleTracy showed us around a property recently; she was friendly and warm, and also very professional and knowledgeable at the same time. The property wasn’t the right one for us but she made the viewing a very pleasant experience, thank you!
5/5
GoogleThe Property Centre has been there for us every step of the way and I couldn't recommend them enough. The service they provide is top notch and I couldn't fault them. They always kept in contact with us and when we had to call them, nothing was ever too much trouble.
Agent replied · 11 June 2024
Many thanks for your review, Sophie. As a Company, we pride ourselves on our communication and it’s great to have that recognised.
5/5
GoogleJames Ellson and Victoria Adams were extremely helpful and dealt with our house sale efficiently and professionally. A credit to The Property Centre.
Agent replied · 11 June 2024
Thanks for taking the time to leave us a review, Nicola. We will pass your kind words on to James, Victoria and the team.
5/5
GoogleMe and my partner would like to leave extremely good feedback for “Victoria” as we were impressed with how polite she was, very welcoming, very professional and presented the property perfectly! Also positive feedback for staff I spoke to over the phone - always have top service and manners!!
5/5
GoogleFriendly, helpful and professional. We could not have hoped for a smoother process from beginning to end. I would not hesitate to recommend The Property Centre if you are considering selling your home
5/5
GoogleThank you Lucy for helping us throughout the process of buying our first home! Lucy was super friendly and we are so grateful that she listened to what we liked and found us a house we love.
Agent replied · 11 June 2024
Thanks for taking the time to leave us a review, Catia. We wish you all the best in your new home!
5/5
GoogleI am so pleased I chose The Property Centre Quedgeley to handle my house purchase. I felt I was put at ease when nerves were kicking in, questions were answered in a timely manner the individual who dealt with my case (Lucy Poole was exceptional and kept things moving smoothly I would definitely recommend to friends and family.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleReally smooth sailing from start to finish, every question we asked we got a quick answer, no issues at all
5/5
GoogleExcellent all round experience, staff were incredibly friendly and always happy to help. Kept me up to date throughout the purchase process.
5/5
GoogleThe longlevens branch assisted us in finding our first home. We'd been searching a while before we found what we wanted and they always got in touch with us as soon as possible with the latest properties with our criteria. Customer service was brilliant and even after care when giving us information during exchanges. 👍🏻 …
1/5
TrustpilotCompletely useless sales progression team
Completely useless, absolutely shocking. They lure you in with a competitive price to sell your property, then when you're in with there sales team your move will die an agonisingly slow death. I used the Property center once before last year, in that attempted I had offers accepted in June and the sale dragged on until November, before unfortunately collapsing. I thought then that 6 months was a joke how long the property centers sales team took, however I foolishly stuck with them. On my second attempt I sold, and had my offer accepted in January, and at the time was told by the sales progression team this would be a quick move with almost no chain. A beautiful lie. it has now been 8 months, and there is still no end in sight for me. For the love of god, avoid the property centre or your purchase will be lost in purgatory forever.
5/5
TrustpilotThe Longlevens branch of the Property…
The Longlevens branch of the Property Centre were excellent to deal with selling our home. Would recommend.
1/5
TrustpilotVery dishonest agency that do not keep promises
Honestly speaking, the property centre contacted me and promised to have an online video of a flat located at The registry sent to my mailbox on Tuesday (19 Jul). However, there was no response from them afterwards until today (21/7), I called the centre again. The centre coordinator (Grace / Sophie, as the phone reception was very poor). She said the colleague that was in-charge of my case was not available (Mr. Mac Patel), but she could definitely send the video and booking form to me today before day end. However, still, no email response from the centre. Then I re-checked the flat advertisment online, it was already removed by the centre. All I would like to say is that, be HONEST to your clients, about what are available and what are no longer available for them. This is called - professionalism.
1/5
TrustpilotHorrid experience
This was the property centre in Worcester. We were in the process of looking for houses/flat with the property centre. The agent - Jamie we had a viewing with one of the days, was absolutely so rude, we we had said that we were stuck in traffic and going to be 10 minutes late. He asked us for specifics, and started interrogating us down the phone. I believe that we are all adults, and that I didn't need to be interrogated. We had apologised for being late, but then he continued to be horrid. We will no longer be continuing our search for house through the property centre.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery helpful, friendly and welcoming team.
4/5
GoogleStaff vey friendly and knowledgeable. The sales progression team have been excellent.
2/5
GoogleWorked with Mortgage Advice Bureau based in the property centre. Friendly at first, but incompetent couldn't cover it. Three months and the advisor hadn't even put the application in. Almost lost the house.
Agent replied · 20 June 2024
Dear Jon, Thank you for taking the time to leave your feedback. We sincerely apologise for the inconvenience that you experienced. We would like to assure you that the Mortgage Adviser in question no longer works for The Property Centre. We wish you all the best with your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Property Centre, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Property Centre is among the ESTAS 2026 winners.
- GoldESTAS 2026: Best Regional Group (6-20 Offices) in the UK, Sales
- WinnerESTAS 2026: Best Regional Estate Agency Group by Region, Southern
ESTAS 2026: 2 Gold, 1 Bronze, 2 Best in County, 5 Best in Postcode and 1 other award across five branches.
- GoldESTAS 2026: Sales, Southern (Berks, Buck, Gloc, Ox)Cheltenham
- GoldESTAS 2026: Sales, West Midlands (Heref, War, WM, Worcs)Worcester
- BronzeESTAS 2026: Sales, Southern (Berks, Buck, Gloc, Ox)Abbeymead
- WinnerESTAS 2026: RAN Agent of the YearCheltenham
- Best in County (2)ESTAS 2026
- Gloucestershire: Sales, Cheltenham
- Worcestershire: Sales, Worcester
- Best in Postcode (5)ESTAS Best in Postcode 2026
ESTAS winners in four years, the group and its branches: 2019, 2023, 2025, 2026.
ESTAS awards by year, 2019 to 2025
2025 1 Bronze and 4 Best in Postcode across four branches ESTAS 2025 winners
- BronzeESTAS 2025: Sales, Southern (Berks, Buck, Gloc, Ox)Abbeymead
- Best in Postcode (4)ESTAS Best in Postcode 2025
2023 3 Best in Postcode across three branches ESTAS 2023 winners
- Best in Postcode (3)ESTAS Best in Postcode 2023
2019 1 Silver ESTAS 2019 winners
- SilverESTAS 2019: Sales, Southern (Gloucestershire)Abbeymead
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
The Negotiator Awards
The Property Centre is among The Negotiator Awards 2025 winners.
- GoldThe Negotiator Awards 2025: Regional Agency of the Year, East Midlands and West Midlands
Negotiator Awards winners in six years, the group and its branches: 2019, 2021, 2022, 2023, 2024, 2025. A Negotiator Awards winner every year since 2019.
Negotiator Awards by year, 2019 to 2024
2024 1 Silver The Negotiator Awards 2024 winners
- SilverThe Negotiator Awards 2024: Regional Agency of the Year, East Midlands and West Midlands
2023 1 Silver The Negotiator Awards 2023 winners
- SilverThe Negotiator Awards 2023: Regional Agency of the Year, East Midlands and West Midlands
2022 1 Gold The Negotiator Awards 2022 winners
- GoldThe Negotiator Awards 2022: Regional Agency of the Year, East Midlands and West Midlands
2021 1 Silver The Negotiator Awards 2021 winners
- SilverThe Negotiator Awards 2021: Regional Agency of the Year, East Midlands and West Midlands
2019 1 Silver The Negotiator Awards 2019 winners
- SilverThe Negotiator Awards 2019: Regional Agency of the Year, East Midlands and West Midlands
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
EA Masters
The Property Centre and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 6 Gold across six branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Questions about The Property Centre
Which office of The Property Centre has the most reviews?
Cheltenham has the most, with 923 reviews rated 4.8 out of 5, followed by Quedgeley with 463.
Where are The Property Centre's offices?
The Property Centre's six offices, by town:
- Abbeymead: 4 Mead Road, Abbeymead, GL4 5GL
- Cheltenham: 28, Bath Street, Cheltenham, GL50 1YA
- Gloucester: Unit A Greyhound Gardens, Longlevens, Gloucester, GL2 0XP
- Quedgeley: The Orchard Centre, Olympus Park, Bristol Road, Quedgeley, GL2 4SA
- Stroud: 55 London Road, Stroud, GL5 2AD
- Worcester: 292 Tolladine Road, Worcester, WR4 9BA
Has The Property Centre won any awards?
Yes. In The Trusted Agent 2026 awards, Cheltenham won Platinum, Abbeymead won Gold and three more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in Southern, and its branches won 2 Gold, 1 Bronze, 2 Best in County, 5 Best in Postcode and 1 other award. The group and its branches have also won 21 other industry awards since 2019.
