Trusted Agent profile Β· Surrey

Verified

The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

β˜…β˜…β˜…β˜…β˜… Excellent

3,898 reviews across 7 offices and 3 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,859

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

998

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,858 reviews on Google only. Show every review

5/5

Google

A very welcoming and professional team that have supported me from start to finish in finding my next home. One individual Bradley Snape must receive recognition as being a star of the team as he went above and beyond with his customer service. This in all made the service I received fantastic and have already recommended him to others in the area.

William Β· 30 June 2021 Β· The Personal Agent Epsom and Ewell

Agent replied

Thank you for your review William. We are so pleased that Bradley provided you with outstanding service during your time with us, we work hard to ensure all clients receive the very best service.

5/5

Google

Absolutely Amazing, started tenancy with them just before lockdown. Very supportive.

Syed Β· 27 June 2021 Β· The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your feedback Syed. Here at The Personal Agent we ensure that all clients receive only the very best service!

5/5

Google

The Personal Agent staff were very professional at every point. The sales team were very supportive and approachable; explaining the process extremely clearly and succinctly. While the sales progression continued in the same manner and kept me informed at every point. Thanks.

Andrew Β· 27 June 2021 Β· The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your feedback. We are pleased that The Personal Agent Epsom Sales team provided you with excellent service.

5/5

Google

Had a great experience with Personal Agent in an otherwise extremely stressful time of completing before stamp duty holiday. Joe from the Epsom branch was instrumental in the original negotiation of the deal and did a fab job in ensuring timely exchange ahead of 30th June. There were few bumps along the way only because of the urgent nature of the sell but I'm very pleased with the professional nature with which it was all handled and happy with the outcome. Would highly recommend to everyone.

Rajat Β· 27 June 2021 Β· The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your feedback Rajat. We are so pleased that Joe and The Personal Agent Epsom team provided you with excellent service during your time with us.

5/5

Google

Fantastic to deal with and would highly recommend to sellers.

Tim Β· 27 June 2021 Β· The Personal Agent Banstead

Agent replied

Thank you for your review Tim!

5/5

Google

Tom has been responsive to our queries and keeping us updated on the progress. He’s very professional, approachable, and personable in his approach which is great to see in an estate agent.

MarketaVII Β· 27 June 2021 Β· The Personal Agent Banstead

Agent replied

Thank you for your feedback. We are so pleased that Tom provided you with both professional and personable service during your time with us!

5/5

Google

Liaised with Callum and was a very professional and helpful service. Would highly recommend for anyone looking in the Banstead / Epsom area!

Sandy Β· 27 June 2021 Β· The Personal Agent Banstead

Agent replied

Thank you for your feedback Sandy. We are pleased to hear Callum provided you with professional and efficient service during your time with us!

5/5

Google

Really happy with the service provided by Callum and George. Thanks for all your hard work and helping us sell our property so quickly! Highly recommended.

Francesca Β· 27 June 2021 Β· The Personal Agent Banstead

Agent replied

Thank you for your feedback. We are please Callum and George provided you with both professional and efficient service.

5/5

Google

A big thank you to Emily for dealing with my request and keeping me up to date with some issues that arose during my housing process. My requests were dealt with promptly and efficiently.PositiveProfessionalism

J Β· 22 June 2021 Β· The Personal Agent Banstead

Agent replied Β· 21 June 2024

Thank you for your feedback. We are pleased Emily provided you with excellent service!

5/5

Google

Ted was a real breath of fresh air to deal with and was always on hand to answer my queries, night or day. He really cares about his clients and is not just in it to make a quick buck! I would not hesitate to recommend him to friends and family.PositiveProfessionalism

Sam Β· 22 June 2021 Β· The Personal Agent Banstead

Agent replied Β· 21 June 2024

Thank you for your feedback Sam. We work hard here at The Personal Agent to ensure all our customers receive the best service. We are so pleased that Ted provided you with just that!

5/5

Google

We would like to thank Personal Agent staff for their brilliant support for our recent sale. Particular thanks to George for his advice and very many thanks to Tom for all his dealings with us, whether at the end of the phone or when he came to the house to show round the prospective buyers. Brian and Carol Duffield Road - Walton On The HillPositiveProfessionalism

Mark Β· 22 June 2021 Β· The Personal Agent Banstead

Agent replied Β· 21 June 2024

Thank you for your feedback Mark. We are so pleased George, Tom and the team provided you with excellent service throughout your time with us.

5/5

Google

Overall a good service provided on the sale and purchase πŸ‘ Like to say thanks to all involved, George, Tom and Callum. We were told that Callum had only started work with Personal Agent recently but you would never of thought it, a true professional and a great asset to the company, thanks for your help.PositiveProfessionalism, Value

Darren Β· 22 June 2021 Β· The Personal Agent Banstead

5/5

Google

The team at Personal Agent Banstead are amazing, special thanks to Callum who officiated at the open day, he did an incredible job and as promised sold my house for me on that dayπŸ‘ All members of staff that I have encountered have been polite, enthusiastic and very professional, I really feel that they have my best interests at heart !! Superb service, would thoroughly recommend them.PositiveProfessionalism

Edwina Β· 22 June 2021 Β· The Personal Agent Banstead

Agent replied Β· 21 June 2024

Thank you for your review. We are so pleased that Callum provided you with efficient and professional service!

5/5

Google

Tom Iddenden has been amazing! We are really impressed with the service we have had with Tom at The Personal Agent! He kept us and our buyers up to date throughout the whole process. Tom is extremely proactive, committed and will go the extra mile for you 100% of the time. A big thank you from us Tom! :) Just to mention the they sold our house for jusr a 1 day (on the market Sturday afternoon got an offer which we accepted on Monday morning)PositiveResponsiveness, Professionalism

K Β· 22 June 2021 Β· The Personal Agent Banstead

Agent replied Β· 21 June 2024

Thank you for your feedback. We are so pleased Tom provided you with outstanding service during your time with us :)

5/5

Google

With everything that is going on in the world at the moment it really fantastic to see that The Personal Agent are doing such a professional job in particularly testing times. The great thing about the team in Banstead is that they employ β€˜good old fashioned values’, honestly, punctuality and most importantly they are in control of the transaction and keep you informed every step of the way. I am happy to say that I purchased and sold through The Personal Agent and the process has been seem less. A big thank you to Tom, George and the team ***** 5 star service.PositiveResponsiveness, Quality, Professionalism, Value

Grant Β· 22 June 2021 Β· The Personal Agent Banstead

Agent replied Β· 21 June 2024

Thank you for your lovely feedback Grant. We work hard here at The Personal Agent to make sure our customers receive only the very best service from us. We are pleased Tom, George and the team provided you with outstanding service.

5/5

Google

The personal agent Banstead branch has been excellent. They are responsive, professional and truly try to help if they can. Tom Iddenden was specifically very helpful in liaising between us and the vendor and was happy to arrange multiple viewings. The move in was made simple and the house was in immaculate condition. Generally very happy. Will definitely consider using the Banstead office when we decide to move to the next house.PositiveResponsiveness, Professionalism

Mostafa Β· 22 June 2021 Β· The Personal Agent Banstead

Agent replied Β· 21 June 2024

Thank you for your review Mostafa. We are so pleased Tom and theThe Personal Agent - Banstead team provided you with outstanding service during your time with us!

5/5

Google

Fantastic. Superb professional service. The photos and videos and brochure of my property were of excellent high class quality and showcased my property to its best potential. Everything was organised and completed in a very quick and professional manner in regards to putting property on site. Great communication as well in regards to how progress was going and organising of viewings. I would highly recommend this estate agents for anyone looking to sell their property. They go all out to make sure you get the best service possible. I would not hesitate in using them again.PositiveResponsiveness, Quality, Professionalism, Value

Fiona Β· 22 June 2021 Β· The Personal Agent Banstead

5/5

Google

As first time buyers my FiancΓ©e and I were very impressed by the service of Tom and George. We were booked in for a viewing very quickly, Tom was really helpful each time we viewed the property and they were always reachable by phone and by email. We were most impressed by how they stayed in contact throughout the process and kept checking in with both sets of solicitors to keep things moving forward. I would definitely recommend The Personal Agent.PositiveResponsiveness, Quality, Professionalism, Value

Robbie Β· 22 June 2021 Β· The Personal Agent Banstead

Agent replied Β· 21 June 2024

Thank you for your feedback Robbie. We are pleased to hear Tom and George provided you with excellent service. We hope you enjoy your new home!

5/5

Google

Fantastic service, I applied to view some properties and had a message back within minutes from Callum at the Banstead Branch. He gave me clear information on the properties and has kept me fully informed throughout. At viewings he has made us feel at ease and is very knowledgeable. Well spoken, friendly and is clearly passionate about the client’s experience. I would definitely recommend The Personal Agent to others, a very professional and polite company. 5 StarsPositiveProfessionalism

Keren Β· 22 June 2021 Β· The Personal Agent Banstead

Agent replied Β· 21 June 2024

Thank you for your feedback Keren. We are so pleased that Callum provided you with professional and friendly service!

5/5

Google

The whole team at Personal Agent in Banstead are first class. They have been absolutely brilliant in helping us sell our property. They have been professional from the outset keeping us informed every step of the process, giving us feedback on viewings, making suggestions to help the sale and now we have an offer and are looking forward to completion. Well done and thank you! I have no hesitation in recommending this excellent Estate Agency.PositiveProfessionalism

Darren Β· 22 June 2021 Β· The Personal Agent Banstead

Agent replied Β· 21 June 2024

Thank you for your feedback Darren. We are so pleased that the team provided you with both professional and efficient service during your time with us!

5/5

Google

This is the second time I've used the Personal Agent and they were great. on top of things, following up and proactive. Exactly what was wanted and they delivered. Thank you.PositiveResponsiveness, Professionalism

Chris Β· 22 June 2021 Β· The Personal Agent Epsom and Ewell

Agent replied Β· 21 June 2024

Thank you for your feedback! Here at The Personal Agent we make sure that each client receives the best service.

5/5

Google

Excellent service, they were flexible with appointments and listened to what we wanted and went out of their way to help us find our new flat, I highly recommend them.PositiveResponsiveness, Professionalism

Rob Β· 22 June 2021 Β· The Personal Agent Epsom and Ewell

5/5

Google

We have found all the staff at the Personal Agent to be super helpful and professional. They are very knowledgable and have always worked quickly and effectively. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Mari-Carmen Β· 22 June 2021 Β· The Personal Agent Epsom and Ewell

5/5

Google

We have used the Personal Agent to manage letting our property over the last 6 years. The staff are excellent, they have taken the strain out of letting. We would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Len Β· 22 June 2021 Β· The Personal Agent Epsom and Ewell

Agent replied Β· 21 June 2024

Thank you for your feedback. We are so pleased that the Lettings team provided you with excellent service.

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Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.

British Property Awards by year, 2023 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

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