Trusted Agent profile · Surrey

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The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,897 reviews across 7 offices and 3 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,859

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

997

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,858 reviews on Google only. Show every review

5/5

Google

I have been working with Joe to secure me my first property and I can honestly say he has been amazing. I am in property myself and the experience I have had with other agents in the area is nothing less than awful. Joe goes above and beyond to deliver a high level of customer service, taking calls on his day off, responding to all queries as quickly as possible and being honest at all times. I would highly recommend using him and think he is a great asset to The Personal Agent. Thank you for all your help Joe! :)PositiveResponsiveness, Quality, Professionalism, Value

Georgie · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 24 August 2024

Thank you for your feedback Georgie. We are pleased that Joe provided you with outstanding service. We work hard here at The Personal Agent to ensure that expectations like yours are exceeded! We hope you enjoy your new home!

5/5

Google

I have had an excellent experience selling my home with The Personal Agent. They have been brilliant throughout the whole sales process. Sarah in the Sales Progression Team has been instrumental in sales process and has worked diligently and professionally always keeping me updated at each stage. I would definitely use the team again.PositiveResponsiveness, Quality, Professionalism

Ashpal · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 24 August 2024

Thank you for your feedback. Here at The Personal Agent we work hard to ensure all clients receive the very best service from us.

5/5

Google

We were very impressed when we first met with Richard when he came to value the property and give us great advice that we were looking for. We knew after meeting Richard that it was Personal Agent who we wanted to market our property. The brochure and video tour that the team put together was so impressive. We were introduced to Joe who was put in charge of the sale and he arranged and conducted the open day which was a huge success with numerous viewings and offers. Joe’s communication with us was excellent and he kept us informed at all times. In fact all members of the Epsom branch were extremely helpful whenever I telephoned. After an offer was accepted Sarah stepped in from the Progression Team to keep us updated and to get the sale completed. She too was excellent throughout. We would highly recommend Personal Agent, they truly provide a personal and professional service.

Colin · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 24 August 2024

Thank you for your feedback Colin. We are so pleased that Richard provided you with outstanding service, here at The Personal Agent - Epsom we work hard to ensure every client receives the very best service!

5/5

Google

The Personal Agent Banstead branch , have been fantastic. Callum has been extremely helpful, helping to sell and buy my properties. Superb service , i would thoroughly recommend.

Nicky · 23 August 2021 · The Personal Agent Banstead

Agent replied

Thank you for your feedback Nicky. We are so pleased that Callum provided you with excellent service during your time with us. We hope you enjoy your new home!

5/5

Google

Callum from Personal Agent has been amazing in helping us secure our dream home in our dream location. It’s been a longwinded and complicated one to agree with all the various parties involved and he was always been on the ball with getting us feedback. He put up with my endless amounts of questions and constant calls and I couldn’t recommend him enough. We’re happy with the house and happy that Callum secured this sale after all of the back and forth. Thanks again!

Layo · 30 July 2021 · The Personal Agent Banstead

Agent replied · 30 July 2023

Thank you for your review Layo. We are pleased to hear that Callum provided you with outstanding service during your time with us! We hope you enjoy your new home!

5/5

Google

A very welcoming and professional team that have supported me from start to finish in finding my next home. One individual Bradley Snape must receive recognition as being a star of the team as he went above and beyond with his customer service. This in all made the service I received fantastic and have already recommended him to others in the area.

William · 30 July 2021 · The Personal Agent Lettings & Management

Agent replied · 30 July 2023

Thank you for your review William. We are so pleased that Bradley provided you with outstanding service during your time with us, we work hard to ensure all clients receive the very best service.

5/5

Google

I would like to recommend Katie Jenkins. She is approachable and always very helpful, warm , engaging , efficient and very professional. We are tenants and since we moved into the property we had numerous problems and Katie was always very helpful in resolving them. Katie is real pleasure to deal with. She is clearly an asset to 'The Personal Agent'. Thank you so much! Krystyna

Krystyna · 30 July 2021 · The Personal Agent Lettings & Management

Agent replied · 30 July 2023

Thank you for your kind words Krystyna. We are so pleased Katie provided you with outstanding service throughout your time with The Personal Agent!

3/5

Google

Rating only, no written review.

Eagle · 29 July 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 29 July 2023

Thank you for your feedback. We are always striving for 5 star reviews so could you let us know how we could have improved our service for you?

5/5

Google

We dealt with Ren during our sales progression. Ren has been exceptional, keeping us updated with regular catch ups and and guiding us along the way. Very professional, calm and re-assuring would sum up our experience with Ren.

Ryan · 29 July 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 29 July 2023

Thank you for your review Ryan. We are so pleased Ren provided you with outstanding service during your time with The Personal Agent - Epsom

5/5

Google

What can I say, excellent service, all the staff were willing to help if I contacted them, sold house within a week of going on the market for the asking price plus, also tremendous support and advice through the selling procedure and after sales support. A deserved 5 star performance.

Neil · 29 July 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 29 July 2023

Thank you for your feedback Clive. We are so pleased the team provided you with the very best service during and after your time with us!

4/5

Google

Ren was absolutely great. After various set backs & hold ups with my sale, she was responsive and efficient in following up on all queries and communication. I am sure things wouldn’t have progressed anywhere near as quickly without her input

Grace · 29 July 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

Thanks for your feedback Grace. We work hard to ensure all our clients receive the very best service from our team!

5/5

Google

Rating only, no written review.

Glenn · 29 July 2021 · The Personal Agent Stoneleigh

Agent replied · 29 July 2023

Thank you for your feedback!

5/5

Google

Rating only, no written review.

Spiros · 29 July 2021 · The Personal Agent Stoneleigh

Agent replied · 29 July 2023

Thank you for your feedback.

5/5

Google

Greats service and well communicated team.

Thuwas · 29 July 2021 · The Personal Agent Stoneleigh

Agent replied · 29 July 2023

Thank you for your feedback. We are pleased you received excellent service from us!

5/5

Google

Dan took the time to listen to what we wanted and did not stop trying to find us something until he helped us secure our dream home.. couldnt be more grateful! Thanks again Dan!

George · 29 July 2021 · The Personal Agent Stoneleigh

Agent replied · 29 July 2023

Thank you for your feedback George. We are so pleased that Dan provided you with the very best service! We hope you are enjoying your new home :)

5/5

Google

After bumpy road through out the purchase as can happen buy property, personal agent Catherine has been amazing from start to finish.....A million thanks again for your great service 😊 …

Ilirjan · 29 July 2021 · The Personal Agent Stoneleigh

Agent replied · 29 July 2023

Thank you for your review. We are so pleased Catherine provided you with excellent service during your time with us! We hope you enjoy your new home :)

5/5

Google

We had a great experience using the Personal Agent to buy our first property. A particular shout out to Dan Bennett who communicated really openly with us and answered all of our "first time buyer" questions with patience! Dan was able to get us into the property we eventually secured 2 hours after it went on the market and helped us to close the sale within 24hrs! Thanks Dan for all your help and your great sense of humour, you helped make a daunting process feel really manageable! Additionally, Cat Mahoney then helped us to progress the sale and went above and beyond to contact the seller, ensure there were no delays and keep us informed. Cat was really knowledgeable and understanding, thanks Cat for your help!

Matthew · 29 July 2021 · The Personal Agent Stoneleigh

Agent replied

Thanks for your feedback Matthew. We are pleased that Dan ensured an enjoyable and efficient time with us. We hope you enjoy your new home!

4/5

Google

Overall my experience was very good. They were responsive and courteous at every turn.

A · 18 July 2021 · The Personal Agent Lettings & Management

Agent replied

Thank you for your feedback Andrew. We work hard to ensure all clients receive the best service!

5/5

Google

A very welcoming and professional team that have supported me from start to finish in finding my next home. One individual Bradley Snape must receive recognition as being a star of the team as he went above and beyond with his customer service. This in all made the service I received fantastic and have already recommended him to others in the area.

A · 18 July 2021 · The Personal Agent Lettings & Management

Agent replied

Thank you for your review William. We are so pleased that Bradley provided you with outstanding service during your time with us, we work hard to ensure all clients receive the very best service.

5/5

Google

Had a great experience when Rebekah handled my leaving of my rental. She answered all of my questions and dealt with my case quickly and efficiently. She was kind and easy to talk to, and listened to my concerns. My end of tenancy was completed in a few days thanks to Rebekah, which is so helpful when moving between rentals!

A · 18 July 2021 · The Personal Agent Lettings & Management

Agent replied

Thank you for your feedback Annie. Here at The Personal Agent - Lettings we work hard to ensure all our clients have a hassle free move between rentals! We hope you enjoy your new home.

5/5

Google

I am so impressed by Sarah Goddard, in fact the whole team. From start to finish. Each member of staff were amazing. We had a very difficult chain and with the added pressure of the stamp duty holiday. Sarah who deals with sales progression was professional, responsive, proactive & supportive. At this very stressful time her friendly, caring manner, along with her professionalism made it a breeze. I would highly recommend Personal agent to anyone.

Tracie · 4 July 2021 · The Personal Agent Epsom (2 West Street)

5/5

Google

Rating only, no written review.

Sylwia · 4 July 2021 · The Personal Agent Banstead

Agent replied · 30 July 2023

Thank you for your feedback!

5/5

Google

Really impressed with Tom and how helpful he was with us - he always answered our calls and came straight back to us and helped the sale of our house to run as smoothly as possible. Thank you Tom :)

Craig · 3 July 2021 · The Personal Agent Banstead

Agent replied · 30 July 2023

Thank you for your review Craig. We are pleased to hear that Tom provided you with excellent service during your time with The Personal Agent - Banstead!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.

British Property Awards by year, 2023 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

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