Trusted Agent profile · Surrey

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The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,898 reviews across 7 offices and 3 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,859

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

998

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,858 reviews on Google only. Show every review

5/5

Google

Callum from Personal Agent has been amazing in helping us secure our dream home in our dream location. It’s been a longwinded and complicated one to agree with all the various parties involved and he was always been on the ball with getting us feedback. He put up with my endless amounts of questions and constant calls and I couldn’t recommend him enough. We’re happy with the house and happy that Callum secured this sale after all of the back and forth. Thanks again!PositiveResponsiveness, Professionalism

JLA · 26 August 2021 · The Personal Agent Banstead

Agent replied · 25 August 2024

Thank you for your review Layo. We are pleased to hear that Callum provided you with outstanding service during your time with us! We hope you enjoy your new home!

5/5

Google

We are happy with the services of which The Personal Agent in Banstead has provided us with. Many thanks to Tom Iddenden who was always checking and updating us on the process. He is very professional and tirelessly listened to all of my queries. He was always liaising with the vendor & vendor’s solicitor, and would update me on what’s happening.PositiveResponsiveness, Quality, Professionalism, Value

Nila · 26 August 2021 · The Personal Agent Banstead

Agent replied

Thank you for your review Nila! We are so pleased that Tom and The Personal Agent Banstead team provided you with excellent service.

5/5

Google

A few months ago I called the office to get some advice on my property I wanted to sell. I ended up speaking to Ted Goodman, he was very friendly, professional and answered all my questions & concerns. Throughout the whole selling process, he communicated regularly and provided expert advice and guidance. He recently managed to sell my property, and therefore I highly recommend his services, Thanks Ted!PositiveResponsiveness, Quality, Professionalism

Sandeep · 26 August 2021 · The Personal Agent Banstead

Agent replied

Thank you for taking the time to leave a review. We are so pleased Ted provided you with excellent service!

5/5

Google

Joe from the Epsom office found me the perfect apartment. He was knowledgeable, professional and really helpful.PositiveProfessionalism

Chris · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your feedback Chris. We are so pleased that Joe provided you with excellent service during your time with us. We hope you enjoy your new home!

5/5

Google

Would like to thank Joe for he’s fantastic advice when searching for a new home . Super responsive and knowledge of the market was fantastic .PositiveResponsiveness, Quality, Professionalism

Elliot · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your feedback Elliot. We are pleased that Joe provided you with a professional and excellent service during your time with us.

5/5

Google

Dealing with Adam during this process has been really reassuring! He's been really informative and quick to respond to all my queries. Thank you Adam!PositiveResponsiveness, Professionalism

Sophie · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your feedback Sophie. We are pleased that Adam provided you with excellent service throughout your time with us!

5/5

Google

I had a really good experience with Joe on the sales team, he was polite professional, attentive and honest Would use personal agent again for sure and recommend Joe to help with finding you your home.PositiveProfessionalism

Lucy · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your feedback Lucy. We are so pleased to hear that Joe provided you with outstanding service!

5/5

Google

Smooth from start to finish. Joe was great to deal with on our purchase, good communication and helped with any questions we had and issues that came up.PositiveResponsiveness, Professionalism

Daniel · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your review. We are so pleased Joe provided you with outstanding service during your time with us!

5/5

Google

Had an excellent experience searching for property with Chloe. Listened to my criteria, had a laugh and felt genuinely looked after. Absolutely the best agency in the area.PositiveProfessionalism

Glen · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your feedback Glen. We are pleased that Chloe provided you with excellent service.

5/5

Google

We received a 5***** service from the Personal Agent Epsom, would highly recommend. Joseph Edwardson is very professional, knowledgeable and helpful. The personal agent team are always on hand to answer and questions or enquiry’s you may have. Are house was sold for full asking price in less then a week. We now await are next home through the PA, an all round excellent service.PositiveResponsiveness, Quality, Professionalism, Value

Kat · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your feedback Kat. We are so pleased Joe provided you with outstanding service, we work hard to make sure all our customers receive only the very best service.

5/5

Google

Pleasant experience with Joe handling the whole process from start to finish. As first time buyers we needed a lot of guidance and throughout he was there at all times to answer any questions we had. We can’t recommend enough. Thank you!PositiveProfessionalism

Lois · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 29 July 2023

Thank you for your feedback. We are pleased Joe provided you with outstanding service. We hope you enjoy your new home!

5/5

Google

Adam showed us round a beautiful property. Throughout the viewing he was extremely professional and extremely helpful. He was a brilliant agent and an asset to his team. Would highly recommend using Adam as an agent to anyone looking to view, buy or sell a property!PositiveProfessionalism

Francesca · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your feedback Francesca. We are so pleased that Adam provided you with outstanding service throughout the duration of your property search with us!

5/5

Google

I selected The Personal Agent based on the presentation Andrew Burn made to me. Excellent sales pitch and the follow through did not disappoint. The team were thoroughly professional. Had a huge number of views and offers within days of the property being advertised. Accepted the offer that suited us the best. Ren was EXCELLENT in keeping us up to date with what was going on with the buyer and their solicitors. Thank you!PositiveResponsiveness, Professionalism

Javed · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your feedback Javed. We are pleased that the Andrew and the team at The Personal Agent - Epsom provided you with excellent service during your time with us.

5/5

Google

The Personal Agent has been great during my house search process. The staff are all very patient and helpful, in particular Joe, who has been very attentive and supportive every step of the way. Thank you!PositiveProfessionalism

Chloe · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 24 August 2024

Thank you for your feedback Chloe. We are pleased that Joe and the team provided you with excellent support and overall service throughout your time with us.

5/5

Google

Very happy with Paul and the Team at Personal Agent throughout the process of our house purchase. They were very professional and kept us up to date throughout the proceedings. Great!

Stephen · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 24 August 2024

Thank you for your feedback Stephen. We are so pleased Paul and the team provided you with the very best service during your time with us!

5/5

Google

Amish from the sales progression team at the Personal Agent, Ewell, was invaluable. He called to update me regularly and was always positive, upbeat & cheerful. He liaised between the parties and ironed out any issues. An excellent service!PositiveResponsiveness, Quality, Professionalism, Value

Vivien · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 24 August 2024

Thank you for your feedback. We are pleased that you received excellent service from our team!

5/5

Google

The Personal Agent provided excellent service when I sold my flat. Joe Edwardson handled the initial sale professionally and was really helpful in the process. I am also particularly grateful to Ren Pugh, the Sales Progressor, who was instrumental in assisting with the final process of moving to exchange and completion. Without her assistance, the whole process would undoubtedly have been a lot more difficult!PositiveResponsiveness, Professionalism, Value

Siobhan · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 24 August 2024

Thank you for your feedback! We are so pleased the team here at The Personal Agent - Epsom provided you with excellent service.

5/5

Google

I sold and bought simultaneously through The Personal Agent and they went above and beyond. Joseph was especially attentive during the process and kept me in the loop the whole time. He even assisted with various issues once the sale and purchases had completed. I wouldn't hesitate to recommend!

Nick · 25 August 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 24 August 2024

Thank you for your feedback Nick. We work hard here at The Personal Agent to make sure we go above and beyond for all our customers. We are so pleased Joseph provided you with outstanding service.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.

British Property Awards by year, 2023 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

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