Trusted Agent profile · Surrey
Verified
★★★★★
3,898 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
998
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Showing 2,858 reviews on Google only. Show every review
5/5
GoogleWe have used Personal Agents twice, both times have been very professional, great communication and friendly Service. It’s been a pleasure, highly recommend. Thanks Personal Agents :)PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Stacy. Here at The Personal Agent the team work hard to ensure all clients receive the best service!
5/5
GoogleDealt with personal agent as a buyer and in particular with Dan who was always professional responsive and helpful. Happy to use their servicesagain.PositiveResponsiveness, Professionalism
Thank you for your feedback George. We are pleased that Dan provided you with a professional and efficient service during your time with us.
5/5
GoogleWe used The Personal Agent to purchase our first property and these guys could not be more helpful during the process. Helped us navigate through the usual bumps and humps during a buying process. Special mention to John and Amish. Will use them again if we need to.PositiveResponsiveness, Professionalism
Thank you for your feedback Tariq. We are pleased that John and Amish provided you with excellent service during your time with us.
5/5
GoogleProfessional agency that works hard for its clients, made what can be a stressful experience run smoothly. Luca understood what we wanted from the get go. So pleased we chose them.PositiveResponsiveness, Professionalism
Thank you for your feedback Vicki. We are pleased that Luca and the team provided you with excellent service, ensuring that everything ran smoothly.
5/5
GoogleMoving with The Personal Agent was easy and efficient. Agent John was great in accommodating both buyer and seller, throughout Covid too. Would recommend!PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback. We are pleased that John provided you with excellent service.
1/5
GoogleThese guys are very dishonest and never tell the truth. They always lie regarding the prices and offers. we made an offer on a house and they lied to us saying someone offered much more than our offer and just saw the house was sold for less what we offered.....I believe they have their people and lie to Sellers regarding the offers and don't pass all offers to the seller only the low offers from their people and properly getting something under the table.NegativeProfessionalism
Thank you for your feedback. Obviously we are disappointed with a one star review. We assume the above feedback is regarding an offer you made on a house in Ardrossan Gardens which you did not secure? You were one of several offers on this property which were put forward to the owner. The owner chose to run with another offer for their own personal reasons, which was not as high as yours. This was the owners decision!! I can assure you we do not lie and all offers are put forward to our vendors. I note you have just completed on a property purchase through the same office that your review is about, so the assumption that we only pass on low offers and get something under the table is not true, as you are fully aware!
5/5
GoogleSome of the friendlier and more engaging estate agents we have come across when looking to buy a property. People handling the viewings were approachable but also gave enough space to get a feel for the property.PositiveResponsiveness, Professionalism
Thank you for your feedback Ed. Here at The Personal Agent we work hard to meet expectations like yours! We are so pleased you received excellent service during your time with us.
1/5
GoogleA Very Shady Agent. Have your wits about you when dealing with this agent. The agent John Ramsay from the Stoneleigh office reassured me that my offer was accepted and no one else would see the property, this was a complete lie as they kept the property on the market and after getting my mate to call and ask to see if they would show him the property which they happily agreed to do and told him there is a restrictive covenant which says you have to get freeholders permission to let the rooms or property which costs and can be refused. I am a buy to let investor so this information was crucial to the sale and I was not told this. John specifically said this would be a great buy to let investment before I walked in the viewing. This covenant renders the property worthless for my intended purpose. I called to speak to John who wouldn't take my calls. When he eventually called me back he kept saying they're just trying to find out more info from the sellers solicitor and only was forced to disclose the information when I had caught him out on in it by telling him what my mate had been told about the restrictive clause. The agent annoyingly would have been well aware of this clause previously as they had said they had an investor pull out at the very last minute due to not being able to get enough funds together and he said that was why it was back on the market. I now suspect this was another misrepresentation. Basically they were trying to withhold this crucial information from me for days and potentially weeks and stringing me along. Probably so they could use my offer to get other offers or to get me to loose money on fees and surveys, maybe on some bizarre hope that I would renegotiate after incurring so many costs and waisting so much of my time. Absolutely shocking practice!! I will never be dealing with them again.NegativeResponsiveness, Quality, Professionalism
Thank you for your comments. We will only ever remove a property from the market when we know that a proposed deal is viable. When you made an offer on the property with a view to renting it out, John Ramsey took the responsible step of checking with our vendor’s solicitor that the lease would allow this to be done. John did this so as not to waste your time and money, or ours. Although we don’t expect any appreciation for protecting your interests we are certainly surprised to be accused of doing the opposite. While we were waiting for a response from our vendor’s solicitor we also had to spend time with your friend who was pretending to be interested and was also told that there may be an issue with renting the property out. We are extremely busy at the moment and certainly do not have time to enter into sales which we don’t have a high degree of confidence will successfully complete. I’m sorry that you have a different perspective on this, and also that we have to communicate here instead of by phone or in person. Please return my phone call when you have a chance if you would like to speak further. Kind regards, Andrew
5/5
GoogleHad a very pleasant experience with the Personal Agent in Stoneleigh team. Andrew, John and Paul seemed very professional and friendly. The communication was great. Definitely want to use their service again.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback. We are so pleased the team here at The Personal Agent Stoneleigh provided you with both a professional and friendly service!
5/5
GoogleWe used the Personal Agent for our last house purchase and found them excellent throughout what was a very protracted and complex process for us. Nothing was to.much trouble and they were always available for advice and assistance. Would recommend and use them again.PositiveResponsiveness, Quality, Professionalism
Thank you for your kind words Martin and Ilinka.
5/5
GoogleWe used Dan Bennett at the Personal Agent to help us find our new home. Dan was always quick to respond, understood our requirements and helped us immensely. He was punctual and professional and reliable. We couldn't have asked for more. Thanks Dan. From Mary & StuartPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleIn our property search while dealing with a number of agencies, The Personal Agent stands out by a mile. They are very professional and they pay attention to what one is looking for. I only ever dealt with John and Luka - both brilliant at their job. Thank you very much.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback. We work hard to ensure every customer receives the very best service.
5/5
GoogleThe reason the Personal Agent in Stoneleigh stands head and shoulders above the rest of their peers is due to the strength of their team members (in my case; Dan, Paul and John). The communication between staff was great. When one member was busy the other was always able to field my questions as they had knowledge about each others work/properties. The ongoing support/communication was very much appreciated. I would happily recommend them.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback Tyrone. We are so pleased that you were provided with outstanding service from Dan, Paul and John!
5/5
GoogleThe guys at the Personal Agent are in a class of their own. The work they do around the Epsom and Ewell area is second to none and I was thoroughly impressed with their work from initially showing us the property to purchase and completion. John, Andrew, Catherine and Amish were super helpful - I would recommend using them to purchase your next property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Sam. We are pleased that you received the very best service from our team!
5/5
GoogleThe Personal Agent have been excellent throughout the selling of our house. With trying to sell a property there are always ups and downs, but everyone at The Personal Agent were always responsive and working hard to sell the property. Excellent and thank you ... we would definitely recommend to allPositiveResponsiveness
Thank you for your feedback. The team work hard to provide you with excellent and efficient service!
5/5
GoogleI chose The Personal Agent as they sold my neighbours house and figured it would be a good idea to use them as they knew the area and the design of the house and had success! I was put in touch with an agent at the Stoneleigh branch called Dan. Now Dan is a pretty unique guy. He is always upbeat and positive and is completely honest with you, he tells it how it is in a very positive way, even when it's not great news!! I always make a point of asking him how he is and his response is always "Fantastic" so now in my house we call him Fantastic Dan!! I have been very impressed with the amount of viewings I have had and they always give you plenty of notice. I particularly like the text reminders as I work full time in a hospital and sometimes forget what day it is!! I like lighting candles for my viewings and Dan always blows them out for me when he has finished the viewings which I hadn't even considered! Thank you. I am now moving forward with my sale and am hoping for a relatively quick move which I know will be fully supported by The Personal Agent team. Alison Milligan.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to write such a lovely review Alison. We are so pleased that Dan provided you with outstanding service during your time with us! We hope you are enjoying your new home!
5/5
GoogleWe purchased our property through the personal agent, they were very reliable, helpful and professional. We dealt with Paul, John and Cat and they made sure that they kept us informed at every stage of the process to completion and were easy to get hold of whenever we needed them and communicated clearly. I highly recommend them!PositiveProfessionalism
Thank you for your feedback. We are so pleased that Paul, John and Kat provided you with excellent service throughout your time with us!
5/5
GoogleFantastic service provided by the Personal Agent. Efficient service that got our property into marketing and under offer really quickly. Paul has been brilliant at offering reliable and honest advice throughout the process and continues to keep us updated with the sale. Would highly recommend!PositiveProfessionalism
Thank you for your feedback Sinead. We are so pleased that you received excellent service from Paul and the team!
5/5
GoogleHaving been in the property business for many years, I was pleasantly surprised at how proactive and eager this company were in selling my property. It sold for more than the asking price within just a few days. The follow up support was excellent, showing patience and professionalism when natural last minute nerves came into play. I can certainly recommend this agency without any hesitation.PositiveResponsiveness, Professionalism
Thank you for your feedback Paul. We are so pleased that you received excellent service and support from the team.
5/5
GoogleVery happy with the service provided. Very professional and helpful. We were given honest and helpful information right from the beginning, from the valuation of our property to the sale. Our property was marketed very well. We would like to thank The Personal Agent especially: Dan Bennett and Ren Pugh, for their help and advice in marketing our property and with the sales negotiation. We will definitely recommend The Personal Agent for their professional and excellent service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Aarti. Here at The Personal Agent Stoneleigh and Ewell we work hard to exceed each clients expectations.
5/5
GooglePersonal agent has been brilliant from the start. Dan was helpful when we sold out property. Following Cat had guided us through the process and has kept both myself and our buyers informed at every stage. Cat has been proactive and really support through your not sure how we could have done it without herPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback!
5/5
GoogleAbsolutely outstanding service from Personal Agent!! I have been looking for a property for the past 6 months and therefore, dealt with multiple estate agents in the Stoneleigh area but these guys were the best in terms of professionalism, knowledgeable and helpful especially Dan, John and Paul. They were easy to get hold off and always fair when it comes to negotiations. Will definitely be using them when I come to sell my house. Thank you!!PositiveResponsiveness, Professionalism
Thank you for your feedback. We are pleased that you received excellent service from Dan, John and Paul!
5/5
GoogleWe recently used The Personal Agent in Stoneleigh to sell our property and despite the demand the industry was seeing, I felt we always got a very personal service from the team (the business name is well justified!). Moving house can be stressful, so it was nice to have such a friendly team on hand in Paul, John, Dan and Luca! We got a good offer on our house only 4 weeks after going live and although we decided against moving in the end, the agents always had our best interests at heart, whilst responding well (and at speed) to our changing situation. From receiving a valuation to accepting an offer, the whole process was highly professional and seamless and when we decide to move again, I won't hesitate to use The Personal Agent.PositiveResponsiveness, Professionalism
Thank you for your feedback Lydia. We are so pleased that Paul, John, Dan and Luca provided you with excellent service throughout your time with us! We work hard to ensure our customers expectations are exceeded :)
5/5
GoogleI am very pleased with Stoneleigh team of Personal Agent. I think they are the top professionals in this area and tries their best for clients. Every member such as Paul, Luca, Dan and Cat are very helpful and reliable all the time, and John R in particular was the greatest negotiator and a bluebird who helped us find a new dream home. I was truly impressed by his sincere help. Progression system is also an excellent idea because you can monitor every step. (It may not necessary as you will be kindly updated via email or a call though.) I highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Joungmin. We are pleased that The Personal Agent - Stoneleigh team provided you with excellent service during your time with us!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
