Trusted Agent profile · Surrey

Verified

The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,898 reviews across 7 offices and 3 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,859

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

998

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,858 reviews on Google only. Show every review

5/5

Google

Callum from Personal Agent has been amazing in helping us secure our dream home in our dream location. It’s been a longwinded and complicated one to agree with all the various parties involved and he was always been on the ball with getting us feedback. He put up with my endless amounts of questions and constant calls and I couldn’t recommend him enough. We’re happy with the house and happy that Callum secured this sale after all of the back and forth. Thanks again!

L · 29 October 2021 · The Personal Agent Banstead

Agent replied · 29 October 2023

Thank you for your review Layo. We are pleased to hear that Callum provided you with outstanding service during your time with us! We hope you enjoy your new home!

5/5

Google

Bradley Snape, Senior Lettings Negotiator, handled my viewing of the property I am starting a tenancy with, with utmost professionalism and with a friendly and very personable manner. All my questions were answered fully about the property and I felt complete confidence in his efficient management from my initial visit, through all the necessary checks and to final completion and tenancy agreement. I can't thank Bradley and The Personal Agent team enough. So appreciated.

Elaine · 15 October 2021 · The Personal Agent Stoneleigh

5/5

Google

We just sold our house via The Personal Agent and cannot recommend them highly enough! Not only are they extremely professional and a pleasure to deal with, they get the job done! All of the agents are brilliant and friendly to deal with but we worked most closely with Dan Bennett who is an exceptional Sales Negotiator who goes above and beyond to help the sale along. They really gave the process a Personal touch. Thanks team!

Lucy · 12 October 2021 · The Personal Agent Stoneleigh

5/5

Google

Great team, very responsive. Thanks to Dan in particular for all his help in managing my partner and I through the sale of our property.

David · 8 October 2021 · The Personal Agent Stoneleigh

Agent replied

Thank you for your review. We are so pleased Dan provided you with outstanding service during your time with us.

5/5

Google

Had a wealth of viewings and offers immediately. Always easy to contact the office and any queries answered quickly. Very pleased with the result and service in general.

Lindsey · 8 October 2021 · The Personal Agent Stoneleigh

Agent replied

Thank you for your review Lindsey. We are pleased that you received excellent service during your time with us.

4/5

Google

Adam is a very helpful staff who introduced the house precisely.

Gold · 25 September 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your review. We are so pleased Adam provided you with excellent service during your time with us.

5/5

Google

Thank you to Paul and the team at Personal agent for a friendly and professional service

Emily · 25 September 2021 · The Personal Agent Stoneleigh

Agent replied

Thank you for your feedback Emily. We are so pleased to hear Paul and The Personal Agent Stoneleigh and Ewell team provided you with both a friendly and professional service.

5/5

Google

I enjoyed working with Paul and Andrew at the Personal Agent. They were responsive and helpful, and they and the rest of the team dealt well with some unusual and tricky situations that came up on our transaction.

Paul · 25 September 2021 · The Personal Agent Stoneleigh

Agent replied

Thank you for your feedback Paul. We are so pleased to hear that Paul and Andrew here at The Personal Agent - Stoneleigh and Ewell provided you with the very best service during your time with us.

5/5

Google

Fabulous staff Aimee is a responsive and a true professional. It's clear she loves her job

Julie · 22 September 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your feedback Julie. We are pleased that Aimee provided both a professional and efficient service during your time with us.

5/5

Google

We bought our first place through the Personal Agent. When issues arose down the chain with an agreed completion date, Adam was very helpful at getting everything over the line.

Leo · 18 September 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your review Leo. We are pleased that Adam and The Personal Agent team provided you with the very best service during your time with us.

5/5

Google

Best estate agents I’ve used, especially John.

Sanjay · 18 September 2021 · The Personal Agent Stoneleigh

Agent replied

Thank you for your feedback Sanjay. We are pleased John provided you with excellent service during your time with us!

5/5

Google

I have been working alongside The Personal Agents for many years and have found them to be professional and hard working to close transactions! Keep up the great work!

Nazia · 18 September 2021 · The Personal Agent Stoneleigh

Agent replied

Thank you for your feedback Nazia. We are so pleased to hear that the team provided you with the very best service during your time with us!

5/5

Google

We were very impressed when we first met with Richard when he came to value the property and give us great advice that we were looking for. We knew after meeting Richard that it was Personal Agent who we wanted to market our property. The brochure and video tour that the team put together was so impressive. We were introduced to Joe who was put in charge of the sale and he arranged and conducted the open day which was a huge success with numerous viewings and offers. Joe’s communication with us was excellent and he kept us informed at all times. In fact all members of the Epsom branch were extremely helpful whenever I telephoned. After an offer was accepted Sarah stepped in from the Progression Team to keep us updated and to get the sale completed. She too was excellent throughout. We would highly recommend Personal Agent, they truly provide a personal and professional service.

Colin · 2 September 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your feedback Colin. We are so pleased that Richard provided you with outstanding service, here at The Personal Agent - Epsom we work hard to ensure every client receives the very best service!

4/5

Google

Overall my experience was very good. They were responsive and courteous at every turn.PositiveQuality

Andrew · 28 August 2021 · The Personal Agent Lettings & Management

Agent replied · 30 July 2023

Thank you for your feedback Andrew. We work hard to ensure all clients receive the best service!

5/5

Google

Matthew Bidwell, Michelle Hobbs, Rebekah Millington and Ria Lawrence have provided professional advice and assistance to my search for a property to rent. Thanks the team!PositiveResponsiveness, Quality, Professionalism

Herman · 28 August 2021 · The Personal Agent Lettings & Management

Agent replied

Thank you for your feedback. We are so pleased Matthew, Michelle, Rebekah and Ria provided you with outstanding service during your rental property search. We hope you enjoy your new home!

5/5

Google

Recently used The Personal Agent to rent a property - very professional and excellent communication from both Matthew & Joe, both made the process easy. Would definitely recommend their services and would personally look to use them in future if needed.PositiveResponsiveness, Professionalism, Value

Mark · 28 August 2021 · The Personal Agent Lettings & Management

Agent replied

Thank you for your feedback Mark. We are so pleased Matthew and Joe provided you with excellent service!

5/5

Google

The whole team at The Personal Agent are excellent. I've had both 'tenant finder only' + 'fully managed' services from other local agents but none have been as good. Ria is very knowledgeable & always very helpful RE local market insight + pricing. Her negotiators have always been really pleasant to deal with, seem to book viewings with the right sort of tenants & provide useful feedback after appointments. Being a studio flat the tenant turnover is fairly high but I can't remember having a void period longer than a week or so.. The whole team is 5* but I have personally been most impressed by Katie Jenkins (property manager). Over the last couple of years we have had a number of issues to deal with & Katie has always been both easy to contact & very quick to respond to the problem. She books good/local contractors, sorts the problem ASAP & most importantly, ensures the tenant is happy & enjoying living there.. Really excellent service - thank you. Over the years I've dealt with the whole team on numerous occasions (Ria, Katie, Matthew, Michelle, Joe, Arran) & they have all been excellent - Would recommend to friends/family without hesitation.PositiveResponsiveness, Quality, Professionalism, Value

William · 28 August 2021 · The Personal Agent Lettings & Management

4/5

Google

Overall my experience was very good. They were responsive and courteous at every turn.PositiveQuality

Andrew · 27 August 2021 · The Personal Agent Epsom and Ewell

Agent replied

Thank you for your feedback Andrew. We work hard to ensure all clients receive the best service!

5/5

Google

Matthew Bidwell, Michelle Hobbs, Rebekah Millington and Ria Lawrence have provided professional advice and assistance to my search for a property to rent. Thanks the team!PositiveResponsiveness, Quality, Professionalism

Herman · 27 August 2021 · The Personal Agent Epsom and Ewell

Agent replied

Thank you for your feedback. We are so pleased Matthew, Michelle, Rebekah and Ria provided you with outstanding service during your rental property search. We hope you enjoy your new home!

5/5

Google

Recently used The Personal Agent to rent a property - very professional and excellent communication from both Matthew & Joe, both made the process easy. Would definitely recommend their services and would personally look to use them in future if needed.PositiveResponsiveness, Professionalism, Value

Mark · 27 August 2021 · The Personal Agent Epsom and Ewell

Agent replied

Thank you for your feedback Mark. We are so pleased Matthew and Joe provided you with excellent service!

5/5

Google

The whole team at The Personal Agent are excellent. I've had both 'tenant finder only' + 'fully managed' services from other local agents but none have been as good. Ria is very knowledgeable & always very helpful RE local market insight + pricing. Her negotiators have always been really pleasant to deal with, seem to book viewings with the right sort of tenants & provide useful feedback after appointments. Being a studio flat the tenant turnover is fairly high but I can't remember having a void period longer than a week or so.. The whole team is 5* but I have personally been most impressed by Katie Jenkins (property manager). Over the last couple of years we have had a number of issues to deal with & Katie has always been both easy to contact & very quick to respond to the problem. She books good/local contractors, sorts the problem ASAP & most importantly, ensures the tenant is happy & enjoying living there.. Really excellent service - thank you. Over the years I've dealt with the whole team on numerous occasions (Ria, Katie, Matthew, Michelle, Joe, Arran) & they have all been excellent - Would recommend to friends/family without hesitation.PositiveResponsiveness, Quality, Professionalism, Value

William · 27 August 2021 · The Personal Agent Epsom and Ewell

5/5

Google

Helpful and proactive in contacting me when opportunities arose and sensible advice given.PositiveResponsiveness, Professionalism

Jan · 27 August 2021 · The Personal Agent Stoneleigh

Agent replied

Thank you for your feedback Jan. We are pleased to have provided you with excellent service.

5/5

Google

John, Dan and the team are very professional and all round good people to work with.PositiveProfessionalism

Daniel · 27 August 2021 · The Personal Agent Stoneleigh

Agent replied

Thank you for your feedback Daniel! We are so pleased that John, Dan and the team provided you with outstanding service.

5/5

Google

Personal Agent offered a professional service throughout the sale. Always prompt, constructive and courteous in communications. Would use again and recommend.PositiveResponsiveness, Quality, Professionalism, Value

J · 27 August 2021 · The Personal Agent Stoneleigh

Agent replied · 29 July 2023

Thank you for your review. We work hard to ensure all clients are provided with the very best service.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.

British Property Awards by year, 2023 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent