Trusted Agent profile · Surrey

Verified

The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,898 reviews across 7 offices and 3 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,898 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,859

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

998

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,858 reviews on Google only. Show every review

5/5

Google

we sold our property through Personal Agent recently . I was really impressed on how the transaction was handled by Paul Davis . He was proactive all through the transaction and had an update even before our solicitors had it. He understood our needs and then reached out to the buyers & their solicitors to keep the transaction on track . Even when he was away , he ensured we were kept up to date on the progress of our sale. I will highly recommend Paul & Personal Agent. Thanks , Pradeep

Pradeep · 29 July 2022 · The Personal Agent Stoneleigh

5/5

Google

Worked with The Personal Agent for the sale of our property. Overall very pleased. Andrew, John who we interacted with mostly are very personable. Andrew Bern, the director, does seem to add a personal touch to his communications. When it comes to finding a buyer, they did go over and above to find a buyer when we lost one due to delays in onward purchase. Definitely recommend. Many thanks.

Maha · 29 July 2022 · The Personal Agent Stoneleigh

4/5

Google

Initially, I was pleased with the way things progressed with the sale of the property. Due to issues with the other parties solicitor, things went on a lot longer than necessary. During this time , I found the communication with The Personal Agent somewhat lacking. However, once I was able to communicate with a more senior member of staff, I found the communication to be much better and I had every faith in this Sales Negotiator acting promptly on my behalf. I was also grateful for the timely advice I received from him on how we should progress the sale when it looked like it might not go ahead. I would be happy to recommend The Personal Agent for anyone looking to sell a property.

Sara · 29 July 2022 · The Personal Agent Stoneleigh

Agent replied · 29 July 2023

Thank you for your feedback, and I am pleased we got the sale back on track.

5/5

Google

Andrew, John, Paul and Dan at Personal Agent have been helpful and professional right from the start. They have worked very hard to gather all the information and details on the property and have promoted it in the best light and the most expedient way possible. They have kept us informed of all progress with regular updates throughout the process. They exceeded all my expectations Dan am aged to procure an offer on our property that we didn’t dare imagine. We wouldn’t hesitate to recommend this independent agency for the personal touch. Hayley & Kevin

Hayley · 29 July 2022 · The Personal Agent Stoneleigh

Agent replied · 29 July 2023

Thank you for your kind feedback

5/5

Google

The Personal Agent Stoneleigh handled both our sale and purchase. They were friendly, helpful and professional throughout. When we encountered problems, they were quick to get us back on track. They managed to obtain multiple offers on our property, and helped us achieve an accepted offer on our new property at a price we are very happy with. Their online portal made managing viewings and sales progression a breeze. We have recommend The Personal Agent to friends, and they have also had very positive experiences.

Adam · 29 July 2022 · The Personal Agent Stoneleigh

5/5

Google

The personal agent team have been excellent selling our property and finding us somewhere. John in particular has been so professional and kept us well-informed throughout the process. I wouldn't hesitate to recommend them to friends and family.

Emilly · 29 July 2022 · The Personal Agent Stoneleigh

5/5

Google

I am so pleased your excellent service and efficientPositiveResponsiveness, Quality, Professionalism, Value

Daniel · 22 June 2022 · The Personal Agent Banstead

Agent replied · 21 June 2024

Thank you for your feedback Daniel. Here at The Personal Agent - Banstead we work hard to ensure all clients receive the very best service.

5/5

Google

Always very fast responding our queries, Very professional and friendly. A+++PositiveResponsiveness, Quality, Professionalism, Value

Marcio · 22 June 2022 · The Personal Agent Banstead

Agent replied · 21 June 2024

Thank you for your feedback Marcio!

5/5

Google

Good experience. Callum is always keen to help if he can.PositiveResponsiveness

G.S.Dhillon · 22 June 2022 · The Personal Agent Banstead

Agent replied · 21 June 2024

Thank you for your feedback!

5/5

Google

Tom’s been a pleasure to deal with; professional, quick to respond and provides clear information every step of the way!PositiveResponsiveness, Professionalism

Tom · 22 June 2022 · The Personal Agent Banstead

5/5

Google

Tom was always easy to contact and obtain information on progress. Friendly and professional service.PositiveResponsiveness, Professionalism

Ciska · 22 June 2022 · The Personal Agent Banstead

Agent replied · 21 June 2024

Thanks for your review Ciska. We are pleased to hear that Tom provided you with both friendly and professional service!

5/5

Google

As a buyer, we had a good experience with The Personal Agent. They responded quickly to questions and emails.PositiveResponsiveness

Anna · 22 June 2022 · The Personal Agent Banstead

Agent replied · 21 June 2024

Thank you for your feedback Anna. We hope you enjoy your new home!

5/5

Google

Done a great job so far from valuation to pictures and getting on the market very quickly and getting it under offer within a day . Definitely recommendPositiveResponsiveness, Quality, Professionalism, Value

Richard · 22 June 2022 · The Personal Agent Banstead

5/5

Google

We did not have a shortage of viewings nor offers, agreed on sale within our budget. Would recommend.PositiveResponsiveness, Quality, Professionalism, Value

Jane · 22 June 2022 · The Personal Agent Banstead

Agent replied · 21 June 2024

Thank you for your feedback Jane!

5/5

Google

Very recently used The Personal Agent in Banstead to sell our home, very impressed with the speed and quality of work, helpful, friendly staff and the ease of using them. Highly recommendPositiveResponsiveness, Quality, Professionalism

Hannah · 22 June 2022 · The Personal Agent Banstead

5/5

Google

PA were professional from the start. They had one open day and managed to get three offers . Communication was good and kept me in the loop at all times , helped chase up solicitors etc They originally did the let side for this property and then the sale . I will recommend them for their services . Thanks Tom & GeorgePositiveResponsiveness, Quality, Professionalism, Value

Nandini · 22 June 2022 · The Personal Agent Banstead

Agent replied · 21 June 2024

Thank you for your feedback. We work hard to ensure all our clients receive the very best service!

5/5

Google

Fantastic team, very professional and always available for any questions. Tom and the team kept me updated throughout and made the whole process very easy. No faults at all. Thank you for getting the job done so quickly.PositiveResponsiveness, Quality, Professionalism, Value

James · 22 June 2022 · The Personal Agent Banstead

Agent replied · 21 June 2024

Thank you for your review. We are so pleased Tom and The Personal Agent - Banstead team provided you with the very best service during your time with us!

5/5

Google

The Personal Agent Banstead have been excellent. Especially Callum who has helped us buy our new home. Callum was great at communication and getting back to us straight away. Very polite and understanding of the property industry. Would definitely recommend The Personal AgentPositiveResponsiveness, Professionalism

Chloe · 22 June 2022 · The Personal Agent Banstead

5/5

Google

We have been very impressed with The Personal Agent Banstead and would highly recommend their services to anyone looking to put their property on the market or are struggling to sell with their current agent. We dealt mainly with Tom Iddenden and Tom was brilliant! He always went out of his way to help us where he could and nothing was ever too much trouble. The service was outsanding from start to finish. Thank you to Tom, George and the rest of the team for helping us to sell our property and find our new home! Best wishes, Jacq & GrantPositiveResponsiveness, Professionalism

Jacqueline · 22 June 2022 · The Personal Agent Banstead

Agent replied · 21 June 2024

Thank you for your review Jacqueline. We are so pleased that Tom, George and whole team at The Personal Agent - Banstead provided you with outstanding service during your time with us. We hope you enjoy your new home!

5/5

Google

A very warm and welcoming estate agents. Callum was very informative and made us feel at home! Great communications throughout the sale of our new bungalow. Highly recommend. If I was selling a property I would definitely use their service. The Personal Agent estate agents.PositiveProfessionalism

Mitchel · 22 June 2022 · The Personal Agent Banstead

5/5

Google

I spoke to Bradley and had a viewing the same day for a property that had other interested parties. He was a pleasure to deal with and empathetic to my situation, also giving practical advice. Upon making the offer, he was very quick to respond - comforting in itself as we all know how dealing in real estate can be bit nail-biting - and advise on the next steps despite it being a Saturday which must be their busiest day for viewings. A big thank you to Bradley whom I highly recommend.PositiveResponsiveness, Professionalism

Evil · 22 June 2022 · The Personal Agent Banstead

Agent replied · 21 June 2024

Thank you for your review. We are so pleased that Bradley and The Personal Agent - Banstead team provided you with outstanding service during your time with us.

5/5

Google

Tom at The Personal Agent has been great so far in helping us secure our property, he is very reassuring and responsive. I appreciated a personalised email the morning after our viewing to ask us if we wished to make an offer and if we had any questions, this is so refreshing as agents I have dealt with before don't even bother to reply to offer emails and leave you chasing things up all constantly. When we eventually decide to put our new house on the market, it will be through the personal agent!PositiveResponsiveness, Professionalism

Melissa · 22 June 2022 · The Personal Agent Banstead

5/5

Google

I worked with Personal Agent when moving into my first rental property and they have been great The team are extremely professional and responsive and we were able to get everything in place in good time. I would highly recommend.PositiveProfessionalism

Chris · 22 June 2022 · The Personal Agent Epsom and Ewell

Agent replied · 21 June 2024

Thank you for your feedback Chris. We are so pleased that The Personal Agent Lettings team provided you with the very best service during your search for your first rental property. We hope you enjoy your new home!

5/5

Google

Katie Jenkins has been absolutely brilliant managing the letting of my flat. She was always polite, friendly, efficient and professional, and it’s true to say that nothing was either too much to ask or a problem that couldn’t be solved. She’s a credit to the company & I’d give her 12 out 10 without question!PositiveResponsiveness, Quality, Professionalism, Value

Phil · 22 June 2022 · The Personal Agent Epsom and Ewell

Agent replied · 21 June 2024

Thank you for your feedback. We are so pleased that Katie provided you with friendly, efficient and professional service. Here at The Personal Agent we work hard to ensure all clients receive only the very best service!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.

British Property Awards by year, 2023 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,600 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent