Trusted Agent profile · Surrey
Verified
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Showing 2,858 reviews on Google only. Show every review
5/5
GoogleThe team at the personal agent epsom did a fantastic job assisting with the sale of my property and found me my new home too. Everyone I dealt with was professional, courteous and efficient, making the whole process as stress free as it could possibly be.
5/5
GoogleEstate agents quite often get a bad reputation for being untrustworthy and unreliable - just telling potential buyers or sellers what they want to hear, rather than the truth. But we found The Personal Agent to be the complete opposite. We had a couple of situations where our offers sadly fell through due to issues further up the chain and Chris and Joe really took us under their wing and we are so grateful to them for doing so. In the end, they were able to find and secure a property for us which was so much better than what we originally thought we were going to purchase and were fab throughout the whole process. Genuine, honest, knowledgeable, hard working and kind people, who really go out of their way to help you. We are hopefully staying put for a while now, but when the time comes to sell, we would wouldn’t think twice about using The Personal Agent again. Thanks again Chris and Joe - you’re superstars!
5/5
GoogleJust wanted to say a big thank you The Personal Agent for finding the ideal property for us. Just completed yesterday and we’re all delighted. Had so much stress these past couple of years with a sale falling through whilst with Cairds. Should have come with you guys in the beginning! Thanks again
5/5
GoogleJoe and his team are amazing from start to finish. They keep their clients informed all the way.They are thorough in their veiwings.We would not hesitate using them again. We would highly recommend them. Well done guys and gals!
5/5
GoogleNot only did they find our forever house, but they also found a buyer for our current property within a few days! Sarah Goddard has been a star throughout the whole process, facilitating and speeding up the contact among the three parties. I’m impressed with the service we received!
5/5
GoogleI have rented 8 properties and this agency has by far been the best to deal with. Chris Sweby is brilliant at his job and has always been very quick to respond and deal with any queries I have had. I would highly recommend using The Personal agent!
5/5
GoogleOur experience with Richard has been excellent - very polite and respectful when he came to visit our house, able to talk us through the extensive and accurate research he'd done prior to visiting, and very willing to help us out with his knowledge subsequently. Very good!
5/5
GoogleRay is very good & professional! He is definitely better than most of the other agents. Highly recommend him! Thank you for showing us the house & being very helpful answering all of our questions
5/5
GoogleChris and the team were brilliant throughout. They kept us informed about the progress of our purchase, quick to respond to questions and a delight to work with. Highly recommend.
5/5
GoogleWe met Ray Steward when we visited an open house on Saturday. Ray was friendly and made us feel welcome on arrival. He was knowledgeable about the property we were viewing. He listened to our needs and was very helpful.
5/5
GoogleI have not dealt with The Personal Agent before & from what i have experienced so far it has been very positive. Everything seems quite calm & progress being made swiftly. Ray has been very approachable & honest which made us feel relaxed. Hopefully this service can continue in the future not just for me but for everyone.
5/5
GoogleBen has been so helpful and given us lots of advice without empty promises. We originally went with another agent who promised the earth. We were recommended to The personal agent. We are now at the end of our contract with the original agent and will be going to the personal agent. So pleased with the service received so far. Thank you for all your help.
5/5
GoogleHave been using Adam Latter to help my wife and I search for our new home. After just one viewing, Adam understood exactly what we were after and gave some sound advice of the areas most likely to have what we are looking for. Nice, genuine and knowledgable. After some of the agents we have met, Adam has been great thus far. Hopefully we can find our next home with him.
5/5
GoogleHighly recommend The personal agent, and in particular Joe. We bought our house from them 5 years ago and they were a pleasure to deal with then , when it came to selling the property we were only ever going to sell with them. They have exceeded our expectations and not only sold our property after less than a week on the market but also secured us our next home in that time. Great communication throughout and prompt responses, all the team have been great.
5/5
GoogleWe were very impressed with The Personal Agent, the key word being ‘Personal’. Over the course of our viewings we got to know the team and as a result they got a real feel for the kind of property we were looking for. We dealt primarily with Joe who was very proactive in suggesting properties and very quick at replying to any questions. They were also very accommodating when in came to squeezing in viewings to suit our availability. On a more general note, The Personal Agent had a strong presence in the areas we were interested in and seemed to have a relatively high turnover of properties with few coming back to the market. We’d like to thank Joe, Chris, Adam, Morgan, Sian and anyone else from the team not mentioned here for their help!
5/5
GoogleExcellent service and support from Joe Edwardson @ The Personal Agent. He showed us around a few properties, but his experience really shone through when we came to put an offer in, working with our agent and through the chain to ensure everything went smoothly - swiftly dealing with issues as and when they arose. An excellent experience so far - Thank you Joe!
5/5
GoogleI highly recommend selling your house with this professional enthusiastic team, the best photography, videos and marketing of the property. A special thanks to Joe and Chris from the Epsom Branch for going above and beyond and exceeding my very high expectations. The sale has run smoothly with the help of Sarah who is also very efficient. Keep up the great work Personal Agent I look forward to working with you again in the future.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Thank you for your feedback Rosemary.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
