Trusted Agent profile · Surrey

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The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,890 reviews across 7 offices and 4 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,890 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,853

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

996

Reviews on Trustpilot

All 7 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Friendly and helpful. Often checked in and were happy to help with any questions or concerns.HOME, 24 June 2022Read the review from sellers

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2025, 2024, 2023.

British Property Awards by year, 2025 to 2023

Source: The British Property Awards winners lists, as published, linked by year.

Reviews on Google

Showing 2,852 reviews on Google only. Show every review

5/5

Google

Rosie is a very professional and knowledgeable Estate Agent. My wife and I attended a viewing with her today. Not only did she show the house, but also showed the potential for upgrades.

Bob · 11 April 2026 · The Personal Agent Epsom (2 West Street)

1/5

Google

BEWARE: Agent and seller did not disclose important safeguarding information about neighbours. We have two small children and now stuck in unfavourable situation

M · 11 April 2026 · The Personal Agent Epsom (2 West Street)

5/5

Google

Rosie was personable and professional throughout our viewing. She made us feel comfortable, answered any questions we had and didn’t rush us or put any pressure on us. Would highly recommend!

Charlotte · 10 April 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 13 April 2026

Thank you for your wonderful feedback Charlotte! We’re so pleased to hear Rosie made you feel comfortable and supported throughout your viewing, she’ll be delighted with your recommendation

5/5

Google

Had a viewing today with Rosie. She was professional, punctual and lovely, took her time to answer all of our questions. Thanks again, Rosie.

Halimah · 10 April 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 13 April 2026

Thank you Halimah for your kind feedback! We’re so pleased to hear Rosie made such a great impression, she’ll be delighted to hear this

5/5

Google

Had a great experience with Rosie who was super helpful and kind!

Sasha · 10 April 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 13 April 2026

Thank you for your lovely feedback! We’re so pleased to hear Rosie made the process smooth and easy for you.

5/5

Google

Beautifully decorated and great location in the college ward area with two garages too. I felt it was quite small entrance area.

Hilary · 10 April 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 13 April 2026

Thanks Hilary, If we can be of any further help please do not hesitate to let us know.

5/5

Google

Great viewing with Rosie. Very knowledgeable and friendly demeanour!

Bill · 9 April 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 16 April 2026

Thank you for sharing Bill, and for the 5 star review

5/5

Google

Professional, knowledgeable, and very attentive throughout the entire process.

Desiree · 9 April 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 13 April 2026

Thank you for your kind words Desiree. We’re delighted to hear you had such a positive experience, your feedback is greatly appreciated

5/5

Google

The viewing with Rosie was excellent. She was well informed about the property and highlighted aspects that were important to me.

R · 9 April 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 13 April 2026

Thank you for your 5 star review

5/5

Google

Rating only, no written review.

ProjectHeather622 · 9 April 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 13 April 2026

Thank you so much for your 5 star review

5/5

Google

Great viewing with Rosie. Very knowledgeable and friendly demeanour!

Bill · 7 April 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 13 April 2026

Thank you for sharing Bill, and for the 5 star review

5/5

Google

We've had an excellent experience with The Personal Agent thus far. Namely due to the services of John Ryan. John has been swift, diligent, informative and extremely personable in all interactions. His experience and professionalism has definitely helped to reduce the stresses of selling and buying property.

N · 6 April 2026 · The Personal Agent Banstead

Agent replied · 13 April 2026

Thank you for your wonderful feedback! We’re so pleased to hear John has made such a positive impact with his professionalism and support, he’ll be delighted to know he’s helped make the process less stressful

5/5

Google

We had a great experience with Rosie, she was professional and knowledgeable. She made us feel welcome, gave us space to look around without rushing us (even though we were a bit late), and was very helpful about the local area, including schools and parks.

Enkeleda · 6 April 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 13 April 2026

Dear Enkeleda, Thank you for your lovely feedback! We’re so pleased to hear Rosie made you feel welcome and provided such helpful insights, she’ll be delighted to hear your kind words

5/5

Google

Would highly recommend The Personal Agent and Chris in particular. We bought a house through him and he couldn't have been better - great expertise & knowledge, and the purchase wouldn't have happened without him.

Steve · 2 April 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 16 April 2026

Dear Steve, Thank you for your fantastic feedback! We’re delighted to hear Chris provided such excellent support and expertise throughout your purchase, he’ll be thrilled to know he made such a difference

5/5

Google

We have had several viewings with Rosie and she is always very knowledgeable about the property and able to answer all our questions. She is always on time and professional and friendly. We are impressed!

Lynn · 2 April 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 16 April 2026

Dear Lynn, Thank you for your kind feedback, we’re delighted to hear Rosie made such a positive impression. We’ll be sure to pass on your comments to her

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,598 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

Reviews may appear on more than one platform.

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