5/5
GoogleRay was an excellent agent to work with. Very professional and very friendly!
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)115 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleChris was incredible throughout the whole process, keeping us informed and working with us to achieve exactly what we wanted.
5/5
GoogleRen was very positive, upbeat and extremely helpful and made the communication between me and the seller seamless and smooth. Thank you Ren!
Agent replied · 29 July 2023
Thank you for your feedback!
5/5
GoogleSarah jas been great! She has been so helpful and lovely to deal with.
1/5
GoogleNot really interested i a flat that needs work .. sorry, ... I still need to sell it.. gone elsewhere... They still get 5k whatever... Just the h Joke of high st estate agents Maybe do some work for your money these days .. Not just let the internet photos, and vids do it for you .. Seriously, poor ..
Agent replied · 29 July 2023
Dear Tracy Naturally, I was very disappointed to learn of your one-star review. I am not entirely sure what your complaint relates to, as from our records it shows that you made an enquiry about getting an apartment valued with a tenant in residence that we could not access. We did try to call you back on two separate occasions but was unable to reach you. We will not be receiving any income, as we are not marketing your property for sale, but if we were, we would at the very minimum require access and up to date photos in order to give a fair representation. As many of our 5-star reviews verify, we work incredibly hard to market promote and get the best price for our clients. Good luck with your chosen agent but we would be more than happy to discuss this in more detail should you wish to get in touch again. Kind Regards Richard Humphrey, Senior Branch Manager, The Personal Agent.
5/5
GoogleI would highly recommend the services offered by The Personal Agent, Epsom. I've dealt with quite a few estate agents in Epsom over the years and this was the best experience by a long way.
5/5
GoogleWas shown a property today by Ray , Ray was very knowledgeable of the property with a friendly manner throughout and explained the process to us very clearly.
5/5
GoogleWe had a great experience viewing a property with Ray on Saturday. He was very professional & had the answers to all of our question.
5/5
GoogleHighly recommend The Personal Agent! Adam was extremely helpful, communicative, and honest throughout the whole purchase process.
Agent replied · 29 July 2023
Thank you for kind words
5/5
GoogleSo far has been an absolute pleasure selling our house with Joe and the team at The Personal Agent. Have backed up everything they have said. Game changer of estate agencies!
5/5
GoogleWe are in the process of buying a home with the Personal Agent. So far we have been very pleased with the professionalism of the company, they are quick to respond, on time to the viewings, and helpful. Thanks!
5/5
GoogleRay was very helpful and accommodating when showing us around and clearly had a strong rapport with his vendor too. Thanks again for your time!
5/5
GoogleMorgan was amazing through the whole process. The communication was brilliant and he worked really hard to sell my property. Would highly recommend.
5/5
GoogleWorked with Adam Latter on our property search; he found us some great properties, was friendly and professional to deal with and very accommodating of our requests. Would highly recommend!
5/5
GoogleWe really enjoyed buying with Morgan and the team at the Personal agent! They really do a great service to estate agents - they were friendly, responsive and reasonable.
5/5
GoogleMr. Morgan Borrell came to the property to let us view it. He was at the property before the appointment time and we did not have to wait for him at all. Mr Borrell was very polite, courteous and he, very kindly, answered all our queries. He was smartly attired and 'customer focused' in his manners. We feel grateful to him for all his help.
5/5
GoogleAdam Latter showed me around a property last week, knew all the details, really informative and genuine in his approach. I appreciated his professionalism and friendly manner.
5/5
GoogleAdam Latter has been excellent throughout our sale. He kept us informed with all developments and was very helpful when we made our decision on which offer to accept.
5/5
GoogleChris, Richard and the team at the Personal Agent are the best estate agents in the local area. They were brilliant in our sale from start to finish. We would highly recommend them.
1/5
GoogleTerrible experience. Total lack of respect for potential tenants and current tenant. Hustled and rushed into a viewing, given a ridiculous 5 minutes - estate agent managed to quickly gloss past any ‘dodgy bits’. 5 minutes is not anywhere near enough time to look properly and make informed decisions. The complete disregard towards us was very obvious. Just book another hour of your time at least, so that everyone has 10 minutes. Really not that hard. Oh that note the current tenant had obviously been given no warning and the agents just barged their way in before he had even returned home from work. Just embarrassing. After hussling us and giving all the usual estate agent ‘speel’ we then were left for over a week with no correspondance, despite chasing, to then be told the current tenant had decided to stay. Total waste of our time. Their complete lack of respect for our time means we will of course be avoiding them like the plague - if this is they way they treat PROSPECTIVE tenants, goodness knows how they treat current ones when there are problems. The moment we heard the property was agent managed that was enough to put us right off.
Agent replied · 29 July 2023
Dear Mr Mills, We are sorry to receive your 1-star review. We are the sales side of The Personal Agent business, and you’re your review is concerning our lettings arm which is a separate business. I have spoken to them though and please find their response below. I know you spoke to Bradley on Saturday, and he explained what had happened, but I would like to follow up in writing in response to your feedback. The landlord instructed us to market the property, so we carried out viewings 10 minutes apart. We received offers and put these forward to the Landlord. We were then informed by the Landlord that the property was no longer available and sadly we had to let people down. We would like to apologise for the inconvenience this has caused you and for wasting your time. I have tried contacting you a couple of times to apologise personally. Please do get back in contact with us as we would like to help you find another property and have the opportunity to show you the customer service that we pride ourselves on. Kind regards Cheryl
5/5
GoogleAdam was great with our flat sale. Was always on hand and kept us up to date with the sale progress. I would highly recommend The personal agent.
5/5
GoogleAdam at the Personal Agent in Epsom has been a constant help, always on the phone when needed and is helping me secure my first property with ease! Thank you Adam! - highly recommend.
5/5
GoogleMorgan was excellent during our viewing. He had lots of knowledge on the property and was able to answer local knowledge questions. We would definitely be in contact with Morgan moving forward in our house search.
5/5
GoogleThe personal agent have been excellent throughout and have gone above and beyond to help resolve matters when our solicitors have not been quite as on point! I would highly recommend using them to sell your property.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
