Trusted Agent profile · Surrey
Verified
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Showing 2,858 reviews on Google only. Show every review
5/5
GoogleFantastic service from Daniel & Paul. They both kept me up to date on the house I was interested in with 10/10 for responsiveness and excellent communication. Daniel went above and beyond in his role, ensured that I had everything in place and was very professional. I'm sure this all helped to get my offer accepted! Will recommend any day of the week.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat team of agents, who have tried their very best to help us find a property that meets our needs. Pleasant, professional, hard working and fair. Dan (Daniel Bennett) and Luca (Luca Sarteur), have gone above and beyond to email me with properties I might be interested in or contact me on the phone. We have been quite particular about location and type of property and not the easiest clients, but this did not deter them, even in this busy period where there has been plenty of demand. Thank you guys. You have been amazing!!PositiveResponsiveness, Professionalism
Thank you for your feedback. We are so pleased that Dan, Luca and the team provided you with excellent service during your time with us. We hope you enjoy your new home!
5/5
Googlewas really happy with the level of service and responsiveness from everyone at Personal Agent - shout out to Paul for helping us every step of the way! Paul was extremely knowledgeable and helpful throughout the whole process, from house hunting to purchasing the property, i'd happily recommend this branch to anyone update Oct 21: we used personal agent again for our recent sale and again the team was very helpful and great to work with throughout what turned out to be quite a complicated process. these guys are always on hand for any questions and advice 2 times we've used them now and i definitely rate them as a 5 star service!PositiveResponsiveness, Quality, Professionalism
Thanks for your review Henry. We are pleased that the team provided you with the very best service.
5/5
GoogleWe could not have had a better experience as buyers of our new home which we are about to move into than the experience we had dealing with the Stoneleigh branch of The Peoples Agent. The proactive service and attention given to our specific situation by Andrew Burns who runs the agency was excellent! There were challenges along the way and I doubt the purchase would have concluded successfully without the attention he gave to ensuring our interests were represented as well as those of the seller. Moreover, he is personable and so considerate. Happy to recommend him anytime.PositiveResponsiveness, Professionalism
5/5
GoogleWhat a great team and all very professional and friendly. We mainly liaised with John who was superb throughout the sale of our house sale and purchase of our next dream home . Highly recommend 10/10 .PositiveResponsiveness, Quality, Professionalism
Thank you for your kind feedback, and we are really pleased to have helped you
5/5
GoogleVery satisfied with what has been a rapid 9 day start to both buying and selling. The team pro-active, responsive and they all have an excellent manner and inter-personal skills. We understand that Callum is a relatively new recruit to the team but he seems to have all the assets required to be a great addition to the 'family'. You do what it says on the tin, George.....' PERSONAL agent' . We look forward to a satisfactory conclusion to the transactions. Tony and Joyce SlaymakerPositiveResponsiveness, Quality, Professionalism
Thank you for your feedback. We are so pleased to hear that Callum and The Personal Agent - Banstead team provided you with excellent service. We hope you enjoy your new home!
5/5
GoogleSold my house in record time. Thanks Paul!
5/5
GoogleWe have had a difficult chain, Chris Shaw was in the middle of the chain (not even my agent) his tenacity and continual chasing and verifying drove the sale through. Thank-you so much Chris. I would certainly recommend you. A key tip: Avoid a chain with PPL (Premier Property Lawyers)…. Just read the reviews!!!PositiveResponsiveness, Professionalism
5/5
GoogleThe Personal Agent have been brilliant throughout the sale of my property. Very supportive, great communication, pushed hard to get the price I needed and to get the sale done as quickly as possible. Really grateful for the support they provided to make the transaction as stress free as it could be. Joe and Sue in particular have been brilliant.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Hannah. We are so pleased to hear that Joe, Sue and The Personal Agent - Epsom team provided you with the very best support and communication during your time with us.
5/5
GoogleRating only, no written review.
Thank you for your feedback Pramika!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleWe are in the process of buying a home with the Personal Agent. So far we have been very pleased with the professionalism of the company, they are quick to respond, on time to the viewings, and helpful. Thanks!
5/5
GoogleThe service provided by the Personal Agent was excellent from the start when they valued the property I was selling to the completion of my purchase and the sale of my property. They were always quick to respond to any queries, and highly professional throughout the processPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI have had the worst experience with these estate agents and I have worked with a few over the years. They have no system, they don’t keep track of their listings/viewings and don’t communicate any information. We enquired about a number of properties with them and they didn’t get back to us on 2 out of 3 of them at all. They failed to turn up to the one viewing they arranged for us and didn’t bother to communicate that the property has since gone under offer. Terribly unprofessional company and I will do my best to avoid them in the future.NegativeResponsiveness, Quality, Professionalism
We were extremely disappointed to receive your one star review and apologise if you feel we have failed in our duty of care. All viewings arranged are sent an email and a text message when they are confirmed and neither appear to have been sent to you. Furthermore we have listened to the recorded telephone conversation between yourself and our colleague and she quite clearly states she would need to check with the tenant in the property and would email you once it had been confirmed. We admit there were failings on our part but we called you back within 15minutes twice on the 17th January 2022, both times in an effort to arrange some viewings. Regrettably the properties you enquired about have now been sold and the property market is moving extremely quickly, however we will review the systems and procedures we have in place to ensure this does not happen again. We sincerely apologise once again and hope that we will be able to assist you again in the future.
5/5
GoogleAdam at the Personal Agent in Epsom has been a constant help, always on the phone when needed and is helping me secure my first property with ease! Thank you Adam! - highly recommend.
5/5
GoogleChris, Richard and the team at the Personal Agent are the best estate agents in the local area. They were brilliant in our sale from start to finish. We would highly recommend them.
5/5
GoogleMr. Morgan Borrell came to the property to let us view it. He was at the property before the appointment time and we did not have to wait for him at all. Mr Borrell was very polite, courteous and he, very kindly, answered all our queries. He was smartly attired and 'customer focused' in his manners. We feel grateful to him for all his help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
