Trusted Agent profile · Surrey

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The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,897 reviews across 7 offices and 3 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,859

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

997

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,858 reviews on Google only. Show every review

5/5

Google

I highly recommend The Personal Agent, our experience with them has been faultless from start to finish. So helpful are the staff and honest. This is the second time we have sold through them first time ewell office, second time Stoneleigh branch and we were not disappointed (had fantastic service 8 years ago). So professional. We've also had some amazing advice from them with purchasing our new build house. Anyone would be foolish not to use this agency as they truly are the best in the area.

Clare · 1 November 2022 · The Personal Agent Stoneleigh

5/5

Google

We spoke to a number of larger brand name agents first when deciding which firm to put our property on the market with but, on meeting with the Personal Agent team, they were the most honest, genuine and, more importantly, the most well prepared. We knew immediately that they would provide a unique experience for potential buyers and received multiple offers quickly at the price we wanted which we were able to view and track easily on a web portal. Despite a long and challening sales process as a result of delays with the sales downchain, our negotiator, Paul, and the Personal Agent team were extremely responsive and continued to chase all avenues to help drive the process forward. We would thoroughly recommend the Personal Agent, who were able to provide great progression support which is critical, particularly in the current market environment, where the sales process is taking more time due to high demand for solicitors time.

Lewis · 1 November 2022 · The Personal Agent Stoneleigh

5/5

Google

We have now moved into our home in which we purchased through the personal agent. And sold our property through too! From the start the personal agent we’re always very good, fair and efficient. The photos and videos of our house we sold with them were very good standard and made our house look great! We also had a log in so we could see the different stages of our sale and purchase. When a stage was completely it would be ticked off. The sale of our property happened within 1 day of viewings! Which for us was ideal with having 3 young children! And for the purchase of our new home only took 2 months from putting the bid in, to completing ! Thank you so much, especially to Adam Latter, who helped us with everything along the way! Always very friendly and helpful

Lisa · 28 October 2022 · The Personal Agent Epsom (2 West Street)

5/5

Google

Estate agents quite often get a bad reputation for being untrustworthy and unreliable - just telling potential buyers or sellers what they want to hear, rather than the truth. But we found The Personal Agent to be the complete opposite. We had a couple of situations where our offers sadly fell through due to issues further up the chain and Chris and Joe really took us under their wing and we are so grateful to them for doing so. In the end, they were able to find and secure a property for us which was so much better than what we originally thought we were going to purchase and were fab throughout the whole process. Genuine, honest, knowledgeable, hard working and kind people, who really go out of their way to help you. We are hopefully staying put for a while now, but when the time comes to sell, we would wouldn’t think twice about using The Personal Agent again. Thanks again Chris and Joe - you’re superstars!

Fi · 25 October 2022 · The Personal Agent Epsom (2 West Street)

5/5

Google

Highly recommend The personal agent, and in particular Joe. We bought our house from them 5 years ago and they were a pleasure to deal with then , when it came to selling the property we were only ever going to sell with them. They have exceeded our expectations and not only sold our property after less than a week on the market but also secured us our next home in that time. Great communication throughout and prompt responses, all the team have been great.

Kate · 25 October 2022 · The Personal Agent Epsom (2 West Street)

5/5

Google

Very straightforward and pleasant experience with the Personal Agent. Thanks to Bradley Snape for arranging a same day viewing and the super quick communications. Highly recommended!

Sam · 3 October 2022 · The Personal Agent Lettings & Management

5/5

Google

The Personal Agent have been great, in particular Bradley Snape has remained professional and stuck to his word with commitments. Communication is always good and I would have no hesitation in recommending Bradley or The Personal Agent. Great work, thank you!

Joanne · 3 October 2022 · The Personal Agent Lettings & Management

5/5

Google

Very positive, efficient and pleasant purchasing process - thanks to Chris and The Personal Agent team for steering us through!

Daniel-Konrad · 2 October 2022 · The Personal Agent Epsom (2 West Street)

5/5

Google

Chris has been amazing with his advice and assistance throughout our purchase journey. His knowledge and expertise is second to none. Thanks Chris

Steve · 2 October 2022 · The Personal Agent Epsom (2 West Street)

5/5

Google

We just sold with Personal Agent. No house sale/purchase is fully plain sailing but we were kept so well informed throughout the process. Fantastic service, thank you.

Nick · 2 October 2022 · The Personal Agent Epsom (2 West Street)

5/5

Google

We have been working with Morgan at the Personal Agent, he has been amazing with helping us about anything that we needed or weren’t sure about. Very consistent and quick with the communication which I loved. Great help and we were happy to get our offer accepted with him. Yuliya Malitowski

Yuliya · 2 October 2022 · The Personal Agent Epsom (2 West Street)

5/5

Google

John was very helpful and diligently followed up throughout the whole process of our house purchase.

Luo · 2 October 2022 · The Personal Agent Stoneleigh

5/5

Google

Great communication and clear next steps from Paul, had a viewing and offer acceptance in less than 4days! Would highly recommend

Vanessa · 2 October 2022 · The Personal Agent Stoneleigh

5/5

Google

I want to thank Personal Agent Stoneleigh Branch especially John Ramsey who looked after us from start to end. Our customer journey was extremely professional and would highly recommend their services.

Anna · 2 October 2022 · The Personal Agent Stoneleigh

5/5

Google

Very professional, friendly, helpful, excellent services, and always available to resolve posible issues. I am very thankful to the Personal Agent (Stoneleigh Branch) particularly to John who handled my purchase perfectly and was always there. THANK YOU. :-)

Maryam · 2 October 2022 · The Personal Agent Stoneleigh

5/5

Google

We found John R to be super helpful from our first viewing on our now home, right through to completion. He was clear and concise with his communication and we often felt like he pre-empted our queries and proactively contacted us to ensure the process continued to move forward smoothly. Thanks for all your help John

Matt · 2 October 2022 · The Personal Agent Stoneleigh

5/5

Google

We can certainly recommend the Personal Agent Estate Agents in Stoneleigh. From the very first meeting with Andrew and deciding to instruct them, our house was up for sale with professional pictures & video within days. It only took one open morning to receive multiple offers & lead to a successful sale. We would like to say a very special thank you to John Ramsay who liaised with us and our buyer & the solicitors throughout the whole process and was always available to answer any of our questions, making our move a very straightforward & stress-free process.

Tracey · 2 October 2022 · The Personal Agent Stoneleigh

5/5

Google

We recently completed a purchase and John Ramsay (from The Personal Agent team) was our primary contact from the seller side. We had an amazing experience from the start, helping us with multiple viewing, till the end by understanding the delays and mediating between us and seller to an agreement. Fantastic service, I would highly recommend “The Personal Agent”, for a transparent and fair dealing.

Saurabh · 2 October 2022 · The Personal Agent Stoneleigh

5/5

Google

We completed on the sale of our property via The Personal Agent last week and quite frankly we aren't sure why you would choose any other agent. From the very start their expertise and knowledge is evident. Their marketing is far superior to other agents in the area which really drives people through the door. They conducted over 25 viewings within two days and achieved in excess of £20,000 above our asking price. Andrew and his team clearly understand the local market, were personable to deal with at all times and we highly recommend them.

Tom · 2 October 2022 · The Personal Agent Stoneleigh

5/5

Google

Tom at The Personal Agent has been so helpful, I would highly recommend The Personal Agent and the neighbours around Tadworth/Hayton Crescent clearly think the same as they have sold so many properties on the same road and the area

Davejones91992 · 3 September 2022 · The Personal Agent Banstead

5/5

Google

Very easy to communicate with the staff, particularly Tom Iddenden. Multiple opportunities to see property and overall happy with the service provided.

Avais · 3 September 2022 · The Personal Agent Banstead

5/5

Google

George and the team have been great, from day one he offered us advice and information to help us decide when and how to market our property which so far has run very smoothly. I recommend them to anyone looking to sell in the area.

Victoria · 3 September 2022 · The Personal Agent Banstead

5/5

Google

I would highly recommend The Personal Agent and in particular Tom from the Banstead Branch. From our first meeting with Tom, he demonstrated superb Customer Service with a great, positive and friendly attitude. The communication was first class with quick feedback. I also liked the use of WhatsApp messaging and updates via the online property file portal. Thanks Tom.

Warren · 3 September 2022 · The Personal Agent Banstead

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.

British Property Awards by year, 2023 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

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