5/5
GoogleVery good professional service
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)115 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleAdam at the Personal Agent was a really good communicator and helped with the exchange and completion really well
5/5
GoogleAs we are just about to complete on our property I would just like to say how well your team dealt with it. Of particular note is Ray, who’s input was intrinsic to dragging it over the line during these currently tumultuous times! He never once failed to call me back when he promised to (I have literally never experienced this in any service industry let alone Estate Agency) , he utilised his contacts to gee-along other parties in the chain when frankly he could have just shrugged his shoulders and said “not really for me to get involved with” and I know he has supported my buyer, who is very inexperienced with property transactions, to move things along. Anyway, this is not my first rodeo when it comes to buying and selling property (the first BTL I ever got was via the Personal Agent about 12 or 13 years ago!) and Rays work is the best I have experience, top marks…. In fact, he was so good at insuring he ensured the personal/human touch through calling rather than just firing-off emails that I don’t have his direct email address!
5/5
GoogleGreat professional service, Ray Steward who conducted our viewing was very professional and made my elderly mother in law feel very important and comfortable. Sarah, who took over with the completion process went above and beyond to make sure we were happy and kept us up to date with everything. Ray and Sarah are a credit to the company.
5/5
GoogleI would like to thank you and Richard and the team for all the help that you have given us in a time that is probably far more challenging for you than it is for us! Please pass on our thanks to them. We have greatly appreciated your personal thoughtfulness and understanding, and all you have done to try and make this sale happen. However we do feel that we have made the right decision for the current situation, and as and when things improve we shall certainly come back to you.
5/5
GoogleOur sale was looked after by Adam Latter from the Epsom branch. The service provided by Adam was brilliant from start to finish; keeping us informed about progress of the sale and chasing solicitors who were not as efficient as him! We would definitely use The Personal Agent, and Adam in particular, again.
5/5
GooglePersonal agent were amazing and Adam Latter was particularly helpful. Adam looked after all our needs , ensured the process ran smoothly and always kept us informed of any issues. Would definitely recommend Personal agent to sell your house.
5/5
GoogleThe Personal Agent is the Perfect Agent. They have sold two houses for me now and I would highly recommend them. Everyone in the Epsom office is professional, efficient and friendly. I just couldn't fault the service. Chris, I felt, went beyond the call of duty, keeping me updated every step of the way, he was great at checking down the chain when there were problems and we ended up speaking most days, which was very reassuring. Big thank you to all at the Personal Agent.
5/5
GoogleHave been using Adam Latter to help my wife and I search for our new home. After just one viewing, Adam understood exactly what we were after and gave some sound advice of the areas most likely to have what we are looking for. Nice, genuine and knowledgable. After some of the agents we have met, Adam has been great thus far. Hopefully we can find our next home with him.
5/5
GoogleEasy and pleasant service. Great communication
5/5
GoogleI am happy with the service provided! Chris was very helpful during the Letting process and managed our application in a quick, professional manner.
5/5
GoogleWe've been working with Personal Agent Lettings for nearly 10 years. They do a great job. Both on the letting side and property management. Special mention to Kate Murphy who is efficient and totally reliable. She always delivers.
5/5
GoogleRating only, no written review.
5/5
GoogleAdam was just brilliant!
5/5
GoogleThank you so much Rupert for all your help with my property purchase. You've been amazing!
5/5
GoogleAdam has been incredibly helpful. Always super quick at replying and has just made the house hunting process so much easier for me!
5/5
GoogleWe engaged the Personal Agent to sell our property. We received a first class service from Sarah, Richard, Morgan, Chris and team and would highly recommend them.
5/5
GoogleIt has been a real pleasure using the Personal Agent to sell my late father's property. In what has been a difficult situation, they made it smooth sailing and stress free. They are quick to answer enquiries along the whole process and not just at the beginning. Thank you Personal Agent, we wouldn’t hesitate to use you again.
5/5
GoogleWe have now moved into our home in which we purchased through the personal agent. And sold our property through too! From the start the personal agent we’re always very good, fair and efficient. The photos and videos of our house we sold with them were very good standard and made our house look great! We also had a log in so we could see the different stages of our sale and purchase. When a stage was completely it would be ticked off. The sale of our property happened within 1 day of viewings! Which for us was ideal with having 3 young children! And for the purchase of our new home only took 2 months from putting the bid in, to completing ! Thank you so much, especially to Adam Latter, who helped us with everything along the way! Always very friendly and helpful
5/5
GoogleWe are very happy with the excellent service the Personal Agent provided to help us sell our house. Richard, the Director, knows the local property market very well. We took confidence from his market expertise and also importantly from his honest, transparent approach. The marketing material, including the photographs and the video (which featured RIchard) was done impeccably, exceeding our (already high) expectations. Adam from the sales team organized the open day, ran the viewings and the subsequent bidding process very efficiently, and provided good advice for us regarding the bids and the buyers, which we took on board when deciding which offer to accept. Adam then followed up during the conveyancing process until exchange/completion. We were very happy with the price we achieved, with the buyer the Personal Agent found for us to take over our former home, and with our choice to go for the Personal Agent. Well done guys!
5/5
GoogleWe got the keys today to our new home and we can't recommend the Personal Agent highly enough. We felt we got to know staff really well throughout our buying journey - Morgan and Adam were super helpful finding properties that 'ticked the boxes' for our criteria, always knowledgeable with our questions, and really supportive through the ups and downs of finding a place to buy. Really felt that it was a team effort in helping us find a home! Sarah was a superstar when it came to sales progression, preserving my sanity on many an occasion! Communication with the entire team was always clear, prompt and attentive. We wouldn't hesitate to use the Personal Agent in the future in either buying or selling our home. Thank you to everyone in the team - you all do an amazing job!
5/5
GoogleGreat estate agent, wouldn't have moved successfully had we have not had their input! Thank you
5/5
GoogleGreat service from Daniel in the Stoneleigh office, thank you for making such a stressful transaction as smooth as possible. Ria & Dave
5/5
GoogleWe had a great experience of buying a property with Paul at The Personal Agent. Very professional, great communication and made the whole process as pain free as possible. Recommended!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
