5/5
GoogleAgent Rosie is really helpful in answering our enquiry.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)115 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleGreat agent very welcoming and knowledgeable.
5/5
GoogleThank you Ray, for all your hard work and making the process that bit easier.
5/5
GoogleVery professional but friendly and approachable, Very happy with Rosie
5/5
GoogleRosie was so helpful and friendly. Answered all our questions.
5/5
GoogleLovely to meet Rosie today and thank you for showing us around
5/5
GoogleThe personal agent Rosie was very helpful, understanding and enthusiastic.
5/5
GoogleRosie was very kind and patient as I went round the property. Answered all my questions well. Very professional.
5/5
GoogleRosie at The Personal Agent is very professional and friendly and made for a positive viewing experience. Thank you.
5/5
GoogleRosie was really informative which made our house viewing really easy. Very friendly and helpful, thanks so much.
5/5
GoogleGreat service from Chris Shaw at the personal agent. I have dealt with Chris on a few occasions now and he has always been excellent
5/5
GoogleMany thanks for friendly and professionally conducted viewing. As a buyer I was given as much time as needed. Loved the house too.
5/5
GoogleRosie was really helpful, professional and genuine. We were glad to be shown around a house viewing by her.
5/5
GoogleRay Steward (what a star) and team , thank you very much for your effort in getting us a few property views and finally getting us one, no words to describe your attention to detail and taken on board our requests. I would rate you with 6 stars if I could, keep doing what you do best in bringing happiness for families to come.
5/5
GoogleVery professional and friendly service so far; realistic advice on valuation, and the process and timescales. House sold within 8 weeks of engaging The Personal Agent.
5/5
GoogleI viewed a bungalow in Epsom on Saturday and could not have been more pleased by the service provided by the agent, Adam L. He was very polite and professional, answering all questions, with an in depth knowledge of conservation restrictions. Would definitely recommend!
5/5
GoogleJust wanted to share that I have excellent service from the Personal Agent over the last 3 months in selling my property. All of the team were excellent but especially Ray Steward. I would highly recommend them to anyone in the Epsom area looking to buy or sell.
5/5
GoogleAdam Latter is a very professional estate agent. Always arriving on time, he conducts the viewings professionally by giving all required information about the property and transaction. He always keeps us informed of the potential properties that we're interested. He has found us a property eventually! Thank you, Adam- can't thank you enough-you are a star! I would definitely recommend Personal Agent for property sale and purchase and Adam be the sale negotiator.
5/5
GoogleExcellent, professional and friendly service. Very highly recommended. Selling your house can be very stressful but Adam and Gareth have been really exceptional in helping and advising us and made the whole process very easy.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat efficient friendly service. Highly recommend
4/5
GoogleProfessional, helpful and responsive service. Our purchase was not easy but we got there at the end.
5/5
GoogleGreat service from the team. We dealt with Paul Davis, who was always available, quick to respond, organise viewings, and follow up with the sellers.
5/5
GooglePolite and very professional team. John and Frank went out of their way to support us with our purchase, especially when we encountered some difficulties and we can't thank them enough. Would highly recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
