Trusted Agent profile · Surrey

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The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,897 reviews across 7 offices and 3 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,859

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

997

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Friendly and helpful. Often checked in and were happy to help with any questions or concerns.HOME, 24 June 2022Read the review from sellers

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,858 reviews on Google only. Show every review

5/5

Google

Really good communication and got back to us straight away to sort a viewing for when suited us best.

Sophieadamsdesign · 31 March 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Would highly recommend Anna. Great service viewing a property in Epsom. She was really knowledgeable about the property.

Rebecca · 31 March 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Adam has been hugely helpful in my search for a property and definitely willing to go the extra mile. Highly recommended!

Rob · 31 March 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Anna thank you for showing us around today you were so nice and explained a lot of ideas of how we could change things to suit our needs. Unfortunately, it was not for us. Anna however you are brilliant at what you do. Thank you Kind Regards,

S · 31 March 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Rosie is a top-notch agent. Her pitch about the property was flawless, straight to the point and very professional. She answered all questions and provided additional information. She is an asset to the company.

Andrew · 31 March 2023 · The Personal Agent Epsom (2 West Street)

1/5

Google

Generally badly managed and poorly run estate agents. Do yourself a favour and look at a more wide spread estate agent and don’t rely on their apparent “local knowledge” They used clearly inexperienced agents to show people around our house (who knew nothing when answering people’s questions) who then offered zero feedback (after lots of chasing for some type of insight into how the viewings went) They also appear to have so many listings in the epsom area and not the people to manage them all, so you get very little in the way of support of their time etc

Steve · 31 March 2023 · The Personal Agent Epsom (2 West Street)

Agent replied · 29 July 2023

Dear Mr Dare, Thank you for taking the time to review our company, and sorry to hear you have not had a positive experience. Your review reads like you are one of our vendors, but we have no record of you. Our agents are all experienced, and only experienced agents show off our houses, and our feedback system offers direct feedback from viewers so i am not sure how you could have these issues. As I mentioned, we do not have any record of your name, so If you could make contact with the Epsom branch, we would really like to speak with you to look at your complaint in a professional manner.

5/5

Google

We have had a great experience selling our house with The Personal Agent Epsom. From the initial valuation, through to viewings and sale the staff have been brilliant. Our agent Ray is extremely efficient, has great communication and a very friendly manner. We’d wholeheartedly recommend Ray and the Personal Agent team whether you are buying or selling. Thank you to them all.

Victoria · 31 March 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

The Personal Agent has been excellent throughout my house negotiations. I have found all the staff to be approachable, helpful and supportive - with a special mention for Adam!

Susan · 31 March 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Simply overwhelmed by the impressive team as a collective. Sound advice from Richard from the ‘get go’. Sensible, realistic and the strategy worked to produce multiple offers day one. The team of negotiators were proactive and the feedback and communication was first class. I wanted to highlight two real stars in the team and whilst they are all just brilliant, Morgan, you are a credit to the business and you really understand what giving a personal service means- you went well beyond what anyone expects of an estate, so thank you. Lastly, having been an estate agent of 20 years I truly understand how important it is having someone progressing the deal properly and effectively- its a masterful skill and sometimes soul destroying, Sarah Goddard, is simply outstanding. At it. Selling property is not easy unless you have a diligent and highly organised deal progressor. Sarah, you are to be commended for your passion in this role. Thank you to all of you.

Adrian · 31 March 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Rosie was absolutely fab! She was very approachable, and knowledgeable about the properties and the area. Rosie has been very quick to respond to emails or phone calls and very accommodating to my busy work schedule which made my life so much easier! Thank you for your help Rosie :)

Neha · 31 March 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Had a really good experience with the team at Personal Agent. I especially appreciated the service provided by personal agent Adam Latter, who was really professional and informative as he showed me around the property. Would definitely recommend this company to others.

Maxwell · 31 March 2023 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your feedback Maxwell. We are pleased that Adam provided you with excellent service during your time with us. We hope you and your family enjoy your new home!

5/5

Google

Mr Ray Steward from the personal agent Epsom is one of the best estate agents we have met during our property searching. He always gives us prompt reply whenever we need. He has been going above and beyond to help us feel comfortable and ensure all of our queries and concerns are addressed. His kindness, professionalism made our experience simple and smooth. Overall, we highly recommend based on our experience.

Helen · 31 March 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

We have just completed on the sale of our house and the Personal Agent were brilliant. From marketing right through to the personal service given by Sarah in the sales progression department. I highly recommend their efficient, personal and positive approach. Well done team!

Stuart · 31 March 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

I recommend The Personal Agent, Paul made the process easy and smooth and was very good at answering my questions promptly. Thank you Paul and team.

Gouthaman · 31 March 2023 · The Personal Agent Stoneleigh

5/5

Google

I am happy with the service provided! Chris was very helpful during the Letting process and managed our application in a quick, professional manner.

IJ · 26 March 2023 · The Personal Agent Epsom and Ewell

5/5

Google

Would like to say a massive thank you to both Morgan and Adam at The Personal Agent, Epsom. They have always been at the end of the phone to answer any questions and have given professional advice, when asked. We wouldn't have got to where we are today without them. Thank you both very much, we highly recommend you!

Miss · 22 March 2023 · The Personal Agent Epsom (2 West Street)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.

British Property Awards by year, 2023 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

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