5/5
GoogleGreat viewing with Rosie. It was a pleasure to meet her. She was very knowledgeable and informative and professional as she took us around the property.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)115 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)80 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleRay steward and Chris and the whole team did an excellent job in helping us find a new home. They give the personal touch and I felt like they truly provided good advice throughout our search and were patient with us. Thank you
5/5
GoogleI would like to share the experience I had with Rosie today as I was so impressed. She was professional, knowledgeable and prompt with timings. She also kindly moved the appointment forward for me on the day, which helped me out no end. I would highly recommend Rosie for any viewings you need. Fantastic service!
5/5
GoogleThe Personal Agent have been amazing at helping us sell our house. They have always been really honest and supportive to us since we bought through them originally. The level of communication is really high and we were always informed in good time about any viewings. Their visuals are high quality and process was very efficient. Thank you very much!
5/5
GoogleRating only, no written review.
5/5
GoogleAnna was very professional and lovely. She was also very friendly with our two year old son.
5/5
GoogleA great experience all round using the personal agent, Paul kept us up to speed throughout the journey. Very swift and engaging with us as buyers. Thanks Paul and the Stoneleigh branch!
5/5
GoogleStart to finish was about 3 months. I have been lucky to buy multiple properties and this by far is the best property agents I have had the pleasure of working with, plus gave us a free gift at the end :). Big thank you to John
5/5
GoogleJohn Ramsay is a very good agent. Highly recommend.
5/5
GoogleGreat communication and clear next steps from Paul, had a viewing and offer acceptance in less than 4days! Would highly recommend
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAlanah demonstrated excellent customer skills when I walked in to enquire about some properties. Even though she was busy , she had the patience and courtesy skills to answer my questions. Many thanks.
5/5
GoogleFantastic service. Michelle Hobbs was very efficient and friendly when dealing with our tenancy renewal. We've used a few agents in Epsom and The PA are definitely the best! 5/5 would highly recommend.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 29 July 2023
Thank you for your feedback Kenneth!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleProfessional and helpful
5/5
GoogleRosie was very helpful
5/5
GoogleBest arrangement and very helpful
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
