Trusted Agent profile · Surrey

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The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,897 reviews across 7 offices and 3 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,859

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

997

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Friendly and helpful. Often checked in and were happy to help with any questions or concerns.HOME, 24 June 2022Read the review from sellers

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,858 reviews on Google only. Show every review

4/5

Google

Andrew and his team at Stoneleigh helped us to sell our house in Worcester Park through the recent turbulence of the housing market. Andrew was very knowledgeable about the local area and we had a lot of prospective buyers although for offers of a lower price than we had originally anticipated but still greater than the asking price. The housing market drop did impact this. They we were able to utilise a wide pool sales people. Stephanie was excellent. Despite the house sale falling through twice they found alternative buyers quickly. Ben the branch manager was good at that. They also helped us to find our new home. John and Paul were both there from the start and always polite. The special thanks goes to Frank whose perseverance was second to none to push through the sale and purchases for us right through to completion. You’re in good hands with Personal Agent.

Enver · 30 May 2023 · The Personal Agent Stoneleigh

5/5

Google

Friendly and efficient service. The agent took time to answer any questions and was well informed.

Thessa · 1 May 2023 · The Personal Agent Banstead

5/5

Google

Sarah is great to deal with and very professional and attentive. A great pleasure dealing with her.

Irma · 1 May 2023 · The Personal Agent Banstead

5/5

Google

Samantha gave an excellent personal attention. She was diligent and punctual! Excellent service!

Alpha · 1 May 2023 · The Personal Agent Banstead

5/5

Google

Samantha was very friendly and professional during all the visits today, and my wife and I really appreciate her service.

Julio · 1 May 2023 · The Personal Agent Banstead

5/5

Google

Sammie was very helpful and attentive . She was able to clarify any questions we had with regards to the property and was personable.

Banu · 1 May 2023 · The Personal Agent Banstead

5/5

Google

Big thanks to Samantha from The Personal Agent for helping us find a new home. Very attentive and actually listened to what we were looking for.

Tracey · 1 May 2023 · The Personal Agent Banstead

5/5

Google

It was so refreshing to have found an agent who made an effort to find our perfect home, Samantha was so kind, helpful and knowledgable. I would recommend her to anyone looking for a home.

Vicky · 1 May 2023 · The Personal Agent Banstead

5/5

Google

Sammy was very knowledgeable in her field, helpful and friendly. The advice she’s given me was extremely helpful and given us a clearer picture of what we want. Highly recommend.

Andrea · 1 May 2023 · The Personal Agent Banstead

5/5

Google

Samantha has been lovely. She is warm and friendly, very efficient, and makes the stressful process of buying a house so much easier! Thank you Sammy!

Rebecca · 1 May 2023 · The Personal Agent Banstead

4/5

Google

Sarah West has been very knowledgeable, helpful and honest member of the team that we have had the pleasure of working with. If we find a property we like I’m sure we will be guided in the right direction by her.

Victor · 1 May 2023 · The Personal Agent Banstead

5/5

Google

Sarah West from personal agent Banstead was extremely accommodating and gave us the time not normally afforded to on a viewing . She did this again on our second viewing allowing us to find our forever home. Excellent agent her honesty & integrity were apparent and we are very grateful to her.

Tania · 1 May 2023 · The Personal Agent Banstead

5/5

Google

Sarah welcomed us to the property and showed us around and allowed us to spend as much time as required. She answered all of our questions to the best of her knowledge.

Shahed · 1 May 2023 · The Personal Agent Banstead

5/5

Google

We had a very nice and thorough viewing experience for a property near Banstead. Agent was very helpful and knowledgeable. In addition, the request for the viewing was handled extremely promptly, and viewing was arrange the same day. Thanks for all your help.

Steven · 1 May 2023 · The Personal Agent Banstead

5/5

Google

From my initial phone call to my first property viewing, I was provided outstanding service by Samantha at the Banstead, Surrey branch. I have no hesitation in recommending The Personal Agent. Thank you, Samantha and the team.

Michael · 1 May 2023 · The Personal Agent Banstead

5/5

Google

I viewed Burghwood place, which is beautiful and I was met by Estate Agent Sarah West, who was very professional, friendly and no question was a problem to ask. I think more Estate Agents should be like Sarah!!! Not over pushy and saw everything in a calm and relaxed manner.

Lisa · 1 May 2023 · The Personal Agent Banstead

5/5

Google

I have worked with Sammy for many years on many deals. She is polite, efficient, forward thinking, proactive and helpful and she really does know her stuff. I recommend Sammy to everyone I know looking to buy or seller a house as she really is an incredible agent!

Bev · 1 May 2023 · The Personal Agent Banstead

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.

British Property Awards by year, 2023 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

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