5/5
GoogleGreat communication in all phases of house sale. 100% would recommend.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)115 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)80 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleGood show round today from Jon. Not too pushy. Space to look around on your own first.
5/5
GoogleRosie, thank you for showing us the property. You are super nice and friendly 👍🏻 Very knowledgeable and helpful. …
5/5
GoogleSmooth and professional viewing. Able to answer all my questions and make the process enjoyable. Great estate agents, thank you
5/5
GoogleRay is a fantastic agent, friendly and professional. We highly recommend him
5/5
GoogleAll agents we've come into contact with at The Personal Epsom have been very knowledgeable, kind and helpful. Thank you to Rosie, Morgan, Ray and Adam 😊 …
5/5
GoogleRosie was really good showing us the property. She was very knowledgeable about the area and property which really helped.
1/5
GoogleI really do not appreciate flyers through my door. Not only is irrelevant to me. I am not interested. I am fed up of getting these though my door all the time from you. It’s a waste of your money as I chuck it straight in the recycling bin once I have ripped it up. Stop harassing people with these flyers. Once again received another leaflet though the door this morning from these people. Not only did it make me jump because it sounded like someone trying to break in but I don’t want these flyers through my door. You shouldn’t be harassing people to get business.
Agent replied · 29 July 2023
Hi Rebecca, Sorry you have received one of our flyers. If you would be so kind to contact one of our offices and provide them with your address, we will make sure you do not receive any further marketing material. We are sorry to have caused you any distress.
5/5
GoogleThe Personal Agent team went above and beyond our expectations. Ray gave us the best viewing house expirience possible.
5/5
GoogleMorsan is very helpful explaining about the property and also very patient to answer my 8 years old girl's silly questions. He is nice and kind agent.
5/5
GoogleRay has been extremely helpful, Pleasure to work with, totally recommend speaking with him. Thank you for all of your hard work and support.
5/5
GoogleRosie was friendly, well informed about the property, giving us good information on the property including solutions to the small fridge issue
5/5
GoogleRosie from Personal Agent Epsom provided clear information during our house's viewing and her attitude was very friendly and not pushy. We enjoyed her company while viewing the property in epsom.
5/5
GoogleThe Personal Agent were amazing in helping us secure our first home. Ray, Chris, Rosie and the team were outstanding and diligent in helping throughout the process which also helped in our decision making process!
5/5
GoogleWe felt fantastically well looked after by the Personal Agent; approachable knowledgable staff and very personable. Made the effort to get to know us and our circumstances. And added a little humour which is always welcome in what can be a fraught process!
5/5
GoogleRay gave us a tour around a property as prospective first time buyers. He was very kind, helpful and was sure that all of our questions were answered. I look forward to continuing my property search with The Personal Agent, Epsom.
5/5
GoogleRating only, no written review.
5/5
GoogleThank you Paul & the team for all your assistance with our sale. Would highly recommend
5/5
GooglePaul was very attentive and quickly responded to my queries. Highly reccomend.
5/5
GoogleAnna was great & friendly, High level of customer services was shown here would highly recommend
5/5
GoogleAnna is so helpful and assist us to look around the house . Very nice agent .
5/5
GoogleAnna thank you for showing us around today and for arranging viewing at short notice. Very friendly and helpful.
5/5
GoogleVery friendly and good knowledge of the property as well as the large tree in the garden. Did not feel under pressure and Anna had a good relationship with the home owner.
4/5
GoogleHaving just sold our home via personal agent, I really appreciate the work Frank did to keep the chain intact and progress the transaction at the pace needed without unnecessary force. Always kind and polite but at the same time cutting through the noise, I really do believe he’s an asset to your agency. Thanks once again Frank for making it happen!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
