5/5
GoogleEveryone is so helpful and responsive. Especially Samantha responds so quick.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,897 reviews across 7 offices and 3 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,897 reviews on three platforms, rated 4.9 out of 5 overall.
2,859
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)115 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,110 reviews · 1,109 on Google (4.9)80 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)11 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)8 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Reviews on Google
Showing 2,858 reviews on Google only. Show every review
Google5/5
GoogleI am happy with the service provided! Chris was very helpful during the Letting process and managed our application in a quick, professional manner.
5/5
GoogleWell prepared, nice presentation.
5/5
GoogleChris has been amazing with his advice and assistance throughout our purchase journey. His knowledge and expertise is second to none. Thanks ChrisPositiveResponsiveness, Professionalism
5/5
GoogleRosie was really good showing us the property. She was very knowledgeable about the area and property which really helped.
5/5
GoogleRating only, no written review.
5/5
GoogleViewing of property with agent very knowledgeable showing us throughout the property
5/5
GoogleSamantha Voller has been very informative and excellent at communicating.
5/5
GoogleSamantha is super helpful and great at finding quality properties to suit your needs
5/5
GoogleAlthough not the house for me, Sarah was incredibly helpful and knowledgeable about the property and the area.
5/5
GoogleExcellent telephone arrangements and in-person viewing of a property. Great follow through and information on other properties.
5/5
GoogleI am a first time buyer and it can be a daunting process but Samantha has been very kind, has been happy to answer all my questions and definitely goes the extra mile!
5/5
GoogleGreat experience - estate agents great - Sam Voller was very helpful and we felt very comfortable looking around the properties - I would recommend Personal Agent as a good selling and buying experience.
5/5
GoogleSamantha is very nice. She explained us more details about the house. Thank you so much.
5/5
GoogleSamantha Voller from Personal Agent Banstead, has been very helpful in assisting us to find the right property we are looking forward to speaking to Samantha soon regarding new properties on the market.
5/5
GoogleMet a lovely lady called Samantha who first listened to what exactly we needed and managed to make a viewing as soon as we were available. She let us look at the house with olenty of time and answered all out queations, infact called back later with some of the answers.
5/5
GooglePersonal Agent have been one of the most transparent and helpful agents I have ever come accross. The Sales team has always been very helpful and easy to communicate. Special thanks to Sarah West And Samatha for always being approchable and facilitating the entire process of purchase :)
5/5
GoogleAs a widow and pensioner selling my family home I found The Personl Agent team in Banstead excellent. Spacifically, I have had the most contact from Samantha Voller who showed a great deal of kindness and patience when showing me around prospective properties and explaining the procedures and time scales involved in moving to a new home. I was dreading having to put my home on the market and having to make decisions to faciltate downsizing. Samantha showed empathy in my situation and kindness towards me which has been much appreciated. At no time have I felt pressed to make a decision and have found the whole experience thus far so much less traumatic than I had anticipated. I am grateful for the advice given and the work undertaken on my behalf and would hapily reccommend Samantha and all the team at Personal Agent in Banstead. Vivien Williams
5/5
GoogleI really appreciate the way my viewings were handled by Samantha from Personal Agent. She was always willing to listen to my queries and made sure all the answers were raised and provided back to me. Full marks to Samantha and Personal Agent as well.
5/5
GoogleWe have been in touch with Samantha Voller from the personal agent for some time now. She has been very helpful with our search of a house and given us guidance and all the help required with our search. Samantha and the personal agent have definitely made the journey better for us. Thanks for all the help.
5/5
GoogleVery friendly and efficient staff - listened to my requirements and could not have been more helpful. Sarah West organised viewings quickly and fitted them around my availability. Great customer service. Would recommend to anyone looking to buy or sell.
5/5
GoogleSarah West, with The Personal Agent is one of the best Sales Negotiator's. She has been able to quickly understand my requirements and propose the best options in the market. The viewings are well-organised in advance, as per my flexible timings. Kudos to her and the team.
5/5
GoogleI’m working with The Personal Agent to sell our home and the service has been Exceptional. Samantha has been incredibly professional and has a wealth of knowledge and adds a personal touch to the service. I would highly recommend this team if you are looking to sell your home!
5/5
GoogleThe Personal Agent provided excellent experience, and Sarah was particularly warm and knowledgeable about the property. The viewing was arranged swiftly and Sarah was kind to give us enough time with the property to soak it in and really picture ourselves living there. We hope that the positive experience continues into the buying process too. Thank you Personal Agent and Sarah, you have been lovely.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,110.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
