Trusted Agent profile · Surrey

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The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,890 reviews across 7 offices and 4 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,890 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,853

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

996

Reviews on Trustpilot

All 7 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Friendly and helpful. Often checked in and were happy to help with any questions or concerns.HOME, 24 June 2022Read the review from sellers

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2025, 2024, 2023.

British Property Awards by year, 2025 to 2023

Source: The British Property Awards winners lists, as published, linked by year.

Reviews on Google

Showing 2,852 reviews on Google only. Show every review

4/5

Google

Friendly, professional helpful staff with good communication including digital updates of viewings. Will use in the future.

Rob · 8 August 2026 · The Personal Agent Stoneleigh

Agent replied · 13 October 2026

Hi Rob, Thank you for your feedback, and for your 5-star review. Kind regards

5/5

Google

Daniel has been great during the start of of moving process always on hand to answer any questions we have and has the knowledge of the industry to answer…it’s a pleasure to leave him in charge of showing people around our home knowing your in safe hands and always calls to tell you “its all locked up and viewings are completed “ Well done Dan and thank you for always being on hand to help and advise 5* Spencer & Tina

Spencer · 8 August 2026 · The Personal Agent Epsom (2 West Street)

5/5

Google

Alice from The Personal Agent was very nice, courteous, and professional during the viewing today. She also went out of her way to accommodate a viewing of another property, which saved me half a day. I’m already liking The Personal Agent compared to the other agents I’ve dealt with. Hopefully, I’ll find my next home with them! 😊

Vachaspati · 8 August 2026 · The Personal Agent Epsom (2 West Street)

5/5

Google

In a very difficult market, John and Kai at the Banstead office persevered until our house was eventually sold. They conducted viewings with great professionalism and kept us regularly informed of feedback. John Ryan in particular was always an encouragement to us when offers did not materialise. Once an offer had been received, Mark was a great help in negotiating a reduction on our new-build home. Overall, an excellent experience with the service promised at the outset delivered all along the way. I definitely recommend The Personal Agent.

Tony · 2 August 2026 · The Personal Agent Banstead

Agent replied · 11 October 2026

Hi Tony, Selling in a challenging market can certainly test your patience, so we’re really pleased that John and Kai’s persistence, professionalism and regular communication helped you through the process. It’s particularly lovely to hear how John kept you encouraged along the way and that Mark was able to assist with the negotiations on your new-build home. Thank you for trusting our Banstead team with your move and for recommending The Personal Agent. We wish you every happiness in your new home! Kind regards

5/5

Google

We were recommend The Personal Agent by neighbours when we decided to put the house on the market. From the start they were brilliant and answered all our questions in a timely and professional manner. Special mention to Liam, Paul and Dan in particular who worked so hard to get the deal done. We are so grateful, many thanks again.

Terence · 1 August 2026 · The Personal Agent Stoneleigh

Agent replied · 13 October 2026

Hi Terence, There’s no better compliment than being recommended by a neighbour, and we’re so pleased we could live up to that recommendation! A huge thank you for trusting us with your sale and for recognising the hard work of Liam, Paul and Dan. They’ll be delighted to know their support and dedication made a difference. Thank you again, and we wish you all the very best for your next chapter! Kind regards

5/5

Google

Rosie was really welcoming and helpful today.

Mary · 1 August 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 22 August 2026

Hi Mary, We appreciate you taking the time to share and for your 5-star review. Kind regards

5/5

Google

Just wish to use this space to say thank you so much to Alice who has been brilliant dealing with all our property enquiries 🙏x …

Samira · 1 August 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 22 August 2026

Thank you for sharing Samira, Alice is always helpful and really appreciates you acknowledging this. Kind regards

5/5

Google

Rosie has good knowledge of the local area and was able to answer questions regarding the property and sellers position. Her friendly and positive outlook is well received when viewing future homes.

Stewart · 1 August 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 22 August 2026

Hi Stewart, Thank you for taking the time to leave such a lovely review! We're so pleased to hear that Rosie's local knowledge and understanding of the property and the sellers' position helped make your viewing experience more informative and reassuring. It's also wonderful to know that her friendly and positive approach made such a great impression. We'll be sure to pass your kind words on to Rosie. We wish you all the very best with your property search and hope to help you find the perfect home soon! Kind regards

5/5

Google

Thanks Rosie for showing us around the property and answering all my questions.

Helen · 1 August 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 22 August 2026

Thank you for your 5-star review Helen.

5/5

Google

Had a great experience renting with The Personal Agent. Michelle has helped us thoroughly with everything agreement related and has been very helpful.

Rahul · 1 August 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 22 August 2026

Hi Rahul, That's great to know, and Michelle is over the moon with your review. Kind regards

5/5

Google

Rosie took us for a viewing today, she walked us through the property and answered all questions we had. overall a great experience

Aaron · 1 August 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 22 August 2026

Thank you for sharing Aaron, and for your 5-star review.

5/5

Google

Highly recommend Dan! He has successfully sold my house twice and helped me purchase my new home. He is patient, hardworking, and incredibly diligent, always keeping me informed and supported throughout the process. Beyond being a great estate agent, Dan takes the time to build genuine relationships with his clients, which makes a huge difference during what can often be a stressful experience. I wouldn't hesitate to use him again in the future.

Nathalie · 1 August 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 22 August 2026

Dear Nathalie, Thank you so much for your wonderful review! We're delighted to hear that Dan has been able to support you not only with selling your home twice but also with finding your new one. Buying and selling property can be a stressful experience, so it's fantastic to know that Dan's patience, dedication and commitment to keeping you informed made such a positive difference. Building genuine relationships with our clients is something we truly value, and we're so pleased this was reflected in your experience. Thank you again for your trust and recommendation. We wish you every happiness in your new home, and if we can help you again in the future, we'll be here. Kind regards

5/5

Google

Rosie was helpful and friendly and gave me detailed information about the property

Hermione · 1 August 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 14 October 2026

Hi Hermione, Thank you for your lovely feedback! We’re delighted to hear that Rosie was friendly and helpful, and provided you with all the information you needed about the property. We’ll be sure to pass your kind comments on to her! Kind regards

5/5

Google

Hi Rosie, Thank you so much for showing me around the properties today. I really enjoyed …

Jim · 25 July 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 22 August 2026

Hi Jim, Thank you so much for your kind words! We're delighted to hear you enjoyed your … More

5/5

Google

Rosie was very helpful and knowledgeable when showing us a property. Very kind to our children and made the viewing calm and fun for them.

LT · 25 July 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 22 August 2026

Hi LT, Thank you for your lovely review! We're so pleased to hear Rosie made your viewing such a positive experience. It's wonderful that she helped your children feel … More

5/5

Google

Rosie was helpful, pleasant and informative. Thank you.

Philip · 25 July 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 22 August 2026

Thats great to hear, and thank you for sharing Philip.

5/5

Google

Very good experience with the personal agent

Matthew · 25 July 2026 · The Personal Agent Epsom (2 West Street)

Agent replied · 22 August 2026

Thats great to hear, and thank you for sharing Matthew.

5/5

Google

I can highly recommend The Personal Agent in Banstead. Tom, George and the team dealt with the sale of my property amazingly well. I am glad I decided to instruct them over an ‘online agency’. Excellent customer service and very professional. Thank you

Helen · 23 July 2026 · The Personal Agent Banstead

Agent replied · 23 August 2026

Hi Helen, Thank you for your 5-star review, its very kind. All the best

5/5

Google

Rating only, no written review.

Chibuzo · 23 July 2026 · The Personal Agent Banstead

Agent replied · 23 August 2026

Thank you for your 5-star review Chibuzo

5/5

Google

My experience with The Personal Agent has been very positive (as a buyer). I have mainly spoken with Kai, who has always been very prompt to respond (when not available, the rest of the team have stepped in to make the process seamless) and is always willing to help. When viewing properties, he was informative but allowed for looking without being overbearing. Overall very happy with the service!

Stuart · 23 July 2026 · The Personal Agent Banstead

Agent replied · 23 August 2026

Dear Stuart, Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience buying your home with us. We'll be sure to pass your kind words on to Kai and the rest of the team. It's great to know that Kai's responsiveness, helpful approach, and relaxed style during viewings made a positive difference, and we're pleased the team was able to provide seamless support whenever needed. Thank you for choosing The Personal Agent. It was a pleasure to be part of your home-buying journey, and we wish you every happiness in your new home! Kind regards

5/5

Google

Positive experience, agent is very responsive.

Jane · 23 July 2026 · The Personal Agent Banstead

Agent replied · 23 August 2026

Hi Jane, Thank for your 5 star review and congratulations on having your offer accepted. Kind regards

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,598 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

Reviews may appear on more than one platform.

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